All reviews

Rating Breakdown

  • 5
    97% (1,904 ratings)
  • 4
    2% (35 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (26 ratings)
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5 / 5 Share

July 8, 2022

The customer service is unmatched. I came at Kyler with so many different questions in rapid fire. She answered everything patiently and made some very helpful suggestions

Using app

Almost 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

July 6, 2022

Love the customer service! Kyler was SO nice and helpful, answered all of my questions, and clarified some concerns.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2022

First of all the customer service is top tier! I had multiple questions on how to use the app and they answered all of my questions with no problem. The app is easy to use now and appears user friendly. I feel like a winner with this app now. I switched to this company from a previous app who had bad customer service and an ancient looking user face. I believe Postscript is actually cheaper too. Another plus! Love this app!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 27, 2022

Love this app! I initially had trouble getting it to automatically pop-up on my site but I chatted with Faith from customer service and she was SO helpful! Got it done for me exactly how I wanted.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 27, 2022

Love this app and the customer service was responsive and fast when i hit a snag. I strongly recommend it.

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 21, 2022

Amazing app! Brian Ambrosini was awesome, Megan my current rep is super knowledgeable and Taylor just helped me out of a tight spot! I really appreciate the support. Your platform literally saved my business. Postscripts is a must if you own an ecomm store!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 17, 2022

Porshai from the postscripts team was so helpful. We where not able to log into our app and connect with customers. She found the issue and make another long in for both of our stores while we reach out to shopify to get the issue fixed so we are still able to log in and connect with client. Thank you so much for the help! It was fast and easy

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 15, 2022

Awesome Customer service. Easy to use app. Rachel quickly helped me with my concerns. Thank you for your great customer service.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 9, 2022

I'm new to the app but so far, I'm loving it. I am gaining subscribers each day and just launched my first flow campaign.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 8, 2022

Postscript has been an excellent resource for our brand & their customer service team is top-notch! Highly responsive & super helpful.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

May 26, 2022

Using this app to try out some new marketing. It's been great to use. I would recommend trying this out for your SMS needs.

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 25, 2022

Porshai was great. Fast at responding and a clear communicator. I needed to figure out how to enter a link on a sms flow. I am still learning to use postscript. It was quick and easy.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2022

I spoke with Porshai via the customer support chatline and she was beyond helpful! I really do enjoy Postscript and it has done amazing for my business.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 20, 2022

Super seamless platform and responsive customer support! Everything was easy to set up and integrate!

Store

Besties

Using app

About 1 month

Total reviews

8

Average rating

4.5

5 / 5 Share

Nov. 20, 2022

Absolutely amazing customer service and onboarding experience! Postscript cares about their customers! Meg was super amazing!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 13, 2022

The best service. Sandy has been a huge help and the onboarding team make life super easy. We were with another SMS service for a short time to compare service and Postscript won hands down.

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

May 11, 2022

Customer support is great and very responsive! SMS is a new undertaking for our brand, and having the support when a question/problem occurs really makes all the difference

Using app

4 months

Total reviews

4

Average rating

3.8

5 / 5 Share

May 7, 2022

We're transferring over a good size list from another app and have no clue what we're doing. Sandy has been incredibly helpful in helping us navigate these waters - we can't wait to make Postscript a massive piece of our strategy!!!

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

May 6, 2022

It's pretty awesome!!! It's much better to use than Klaviyo's SMS. Which I think that Klaviyo does well with email. But Postscripts does very well with SMS sign ups and really engaging. The only thing I'd like for them to change is their dashboard and the way we can view subscribers much easily.

Using app

2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

May 5, 2022

Customer support has been very helpful although at the beginning they couldn't figure out the issue I was having

Store

Queenya

Using app

About 2 months

Total reviews

3

Average rating

4.7