Postscript SMS Marketing
Build incremental revenue and scale relationships with SMS
Rating
4.7
feedback
1,171
chart
#3,453
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Feb. 9, 2022
Love the app its very easy to use. I came across some issues with my billing and Porshai was very helpful.
Feb. 9, 2022
I have used Postscript for 1.5 years now. We have had TONS of issues, but support was usually there to help. I should've left the app months ago when campaigns were supposedly sending (and I was paying to have them sent), but no one was receiving them. Postscript brushed it off like it was a one time error and fixed campaigns. Without me noticing that no one on our team received campaign I would have never know it didn't get sent out correctly. However, that is not why I would not recommend. I would not recommend because since we started with them we always had the same short code... A short code is text blank number with blank word to sign up for our texts. We noticed that although people would text the number our list wasn't growing.... turns out another brand with similar name purchased our short code, so they were getting all of our subscribers. Postscript NEVER told us that our short code was no longer offered by them. We emailed them to see why our short code wasn't working and they said they are no longer offering them. We would need to pay $1,000 A MONTH if we want to use our short code that was previous free. They said they sent emails letting people know short codes were going away, but I did not receive a single email. This is a huge deal and not something that should've been emailed or brushed off as not a big deal. They should have had a pop up check box in app, so that everyone had to acknowledge that it was not being offered anymore. I personally think they did not inform their customers because they didn't want a mass amount of customers leaving. Unethical in my opinion. Overall I would not recommend. I would recommend Klayvio or Attentive.
This is a very rare issue related to transitioning from shared short codes onto dedicated phone numbers but we're sorry that it happened to you and that we did not notice it sooner. We began transitioning all of our customers off of shared shared codes and onto dedicated phone numbers in January of 2021. The transition took several months, during which we: hosted an educational webinar, published blog and help centre articles, sent multiple emails and in-app messages, and our team also did direct outreach to shops that had still not transitioned near the deadline. This was a major change for the entire SMS industry, and we tried to communicate this change as clearly as possible to all of our customers. Unfortunately, dedicated short code fees are largely determined by the mobile carriers and not by Postscript. The monthly fee to lease a dedicated short code is similar on all SMS platforms. We work directly with mobile carriers to get the best rates for short codes for our customers. We also offer free toll-free numbers for shops that do not wish to make this investment. We've reached out to you directly to resolve this issue and have issued a refund as requested. Again, we apologize that this happened as a result of the transition to dedicated phone numbers.
Feb. 8, 2022
I looked at numerous SMS apps and Postscript hands down was the winner. Easy integration with shopify, EXCELLENT customer service (even on the free trial), the support department is extremely helpful and responsive. Postscript has taken my business to the next level... I'm a lifetime customer!
Feb. 7, 2022
Postscript is one of the best investments I have made for my business to date. After struggling with average email open rates, I sought a more effective way to engage with my customers. With Postscript's easy-to-use tools, I quickly grew my list and converted engaged visitors into buyers. Postscript also helps my brand deliver personalized service. Customers can make inquiries, reach out for support, or reply to text messages at their convenience. Lastly, I cannot say enough about the support team at Postscript. The Postscript team is genuinely passionate about the success of their clients. I appreciate the empathy and care from my lovely Account Manager, Ally, and my outstanding Customer Success Manager, Travis. Travis' in-depth knowledge and diligent guidance have helped me implement best practices, exceed my goals, and grow my average ROI to over 60x. If you are a founder like me and seek the best app to help you exceed your marketing goals and grow your business, Postscript is for you.
Feb. 4, 2022
I love the Postscript / Shopify integration! It has made communicating with my customers so much more personal and convenient. Also, shout out to the Postscript support team, who are the BEST out of any software company I've worked with. They are always so competent, kind, and cheerful.
Feb. 4, 2022
Love using Postscript! There was such an ease of use in getting up and running and getting started with implementing our SMS marketing . Highly recommend!
Feb. 4, 2022
I love this app. It's easy to use, and best of all, their chat support is readily available if you need help ! 5 stars for getting you going on your SMS texting campaign
Feb. 1, 2022
Went with this company because they were labeled as the 'underdog', more personable with lower prices. While these are definitely true, they have beyond exceeded my expectations in just less than 1 week! From the detailed onboarding courses and tutorial videos, to the 24 hour customer service to the zoom help calls have all been amazing. The platform to create SMS flows is easy to use and beginner friendly. Can't wait to see my company succeed with SMS!
Jan. 31, 2022
Truly impressed with their customer service! Helped me solve a very complex problem in a couple of minutes! They literally sent me their phone number to test if the solution is working. Credits to Taylor from the CS team
Aug. 5, 2022
Love the customer service ! So glad i got this app. Every time i have a question or need help the chat people are so quick and helpful! shout out to Meg && Taylor!!
Jan. 31, 2022
Postscripts has been so easy to set up! I had a few questions and Taylor on chat support was so easy to chat and work with! Pricing of the program is incredible with unlimited number of keywords and plenty amount of credits!
Jan. 28, 2022
Postscript has turned into one of our best selling channels. Easy to use and great customer service. Porshai was super helpful when I reached out via chat!
Jan. 27, 2022
If I could give 10000000 stars I would. Insanely quick response times when setting up in my store, quick & efficient meetings with the different teams, plus the actual app is AMAZING! Postscript is crushing it & absolutely helping us continue to crush it. I recommend this product and team to any store out there.
Jan. 25, 2022
I am still in the free trial, but so far the customer support has been fantastic. Very excited to begin using Postscripts!
Jan. 24, 2022
I am just starting with this app but have to say that customer service was fast to reply and Bre was very informative and patient. She certainly answered all my questions and made sure that i was good before leaving the chat. Thank you!!!
Jan. 21, 2022
We saw results almost instantly, and the customer service is extremely knowledgable and quick to respond. Also, the backend is easy to use with quality analytics. We were hesitant to enter the world of SMS marketing as we thought it was a little gimmicky, but it's absolutely here to stay at this point!
Jan. 19, 2022
I've barely scratched the surface, but the customer support is fantastic. My questions get answered fast, accurately, and by people who are pleasant to deal with.
Jan. 19, 2022
Thanks to Porshai for her fast response and kindness she sent a very helpful article on the item i was needing
Jan. 18, 2022
Wonderful support - immediate assistance on chat! I think this will be a great addition to my shop!!
Jan. 18, 2022
Customer service has been great! Platform is very user friendly. Many great articles and resources. Really happy with my experience so far.