All reviews

Rating Breakdown

  • 5
    97% (1,904 ratings)
  • 4
    2% (35 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (27 ratings)
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5 / 5 Share

Aug. 17, 2020

This is the best SMS service. They don't charge for incoming texts. The transparent analytics and the straight up billing makes the service trustworthy and easy to use. The ability to set up numerous automations will keep you in constant contact with your shoppers. I have seen a 10x ROI for over a year. Tried another service, they did not even come close to Postscript.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 17, 2020

The customer service is fantastic. They were able to assist our brand in bringing our previous customer subscribers to their platform. The analytics and segmentation of the lists are well coordinated and we definitely recommend Postscript SMS if you're looking to improve open rates and reach your most valuable customers.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2020

This is a VERY capable SMS marketing solution. We're a very customer-centric brand, so having the right communication tools is essential. We looked at a few competitors but Postscript just had more of the features we needed: international sending, 2-way replies, MMS, easy integrations with the rest of our marketing-tech tools, and more! The cherry on top is the customer service! They're super helpful and always there when you need them. Shout out to Shannon and Zev for being rock stars.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 14, 2020

I used the 30 day trial and generated an insane amount of income, it pays for itself! Started the paid subscription today and already paid for the month with the first sale from the campaign! Zev with customer service was super helpful in getting my first text out! Do yourself a favor and get this APP!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2020

The customer service team & Shannon are freaking amazing! If you aren't using this app, YOU NEED TO! They answer right away and provide so much help! Plus, they are SUPER friendly! Best experience of my day! Will ALWAYS continue to use them & refer my business owner friends! THANKS SHANNON FOR SAVING MY DAY!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 13, 2020

Great experience! Quick & easy to get started. Best of all, extremely attentive and responsive customer support team.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 13, 2020

The customer service for this app is out of this world. Shannon was ridiculously helpful and went above and beyond. I can't wait to dive deeper into this software.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2020

I love this App already!!! Easy to maneuver and I love how it compliments my website. I am anxious to see my subscriber list grow!!! -Valley

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 13, 2020

We've tried nearly every SMS and all of their interfaces suck. This one is incredible and fantastic customer service and automations.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2020

Best SMS app by a mile. Not even close. Stop looking elsewhere. Customer service responds within seconds. No issues. Clear dashboard. Transparent.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2020

PostScript comes recommended all over the circles I run in and it's for good reason — great UX, great pricing, and most importantly, EXCELLENT SUPPORT.

Store

Plato

Using app

About 1 year

Total reviews

4

Average rating

5.0

1 / 5 Share

Aug. 13, 2020

Did the trial, if you are in the UK or outside the USA forget it you will soon get angry customers as postscript are in the USA when customers subscribe they get charged a premium rate text charge and you will soon get inundated with angry customers once they have received their phone bills like we have. You cannot edit a customer once subscribed and that's all you get from support is we are sorry this doesn't work as you are in the UK. All in all they have a good platform but it is very focused on USA customers. When I told them I wanted to leave and to remove my customers they said they couldn't I told them Shopify insists and they said ok we will raise a ticket a week later no communication, their support is good at first but soon dwindles. Sorry just being honest!

Using app

23 days

Total reviews

7

Average rating

4.4

5 / 5 Share

Aug. 12, 2020

I used this app to increase sales and saw a increase during the first day. I was blown away with the text for abandoned cart that help generate sales! Cha Ching!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 12, 2020

Couldn't have asked for a better app for SMS and email engagement. Customer Service was available late night and helped me through the entire setup. Any problems I have run into have been solved expeditiously. Look forward to using this app to engage customers and generate sales.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 12, 2020

Really wasn't expecting my inquiry to be answered at midnight. But they came through and helped me through setup and added the automations for FREE!! Awesome customer support. Super knowledgeable and friendly. Can't wait to see the full extent of this app and how many conversions it will make with customer engagement.

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 11, 2020

Great start-up support! Can't wait for the rest! Zev is super funny with all the .gif -ting and treats us like we are celebrity queens.

Using app

About 1 hour

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 11, 2020

Best SMS tool for Shopify and really helpful support and service! If you're in need of a way to get started with SMS, look no further.

Store

KIZIK

Using app

7 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 10, 2020

Great experience helped me found what I needed. I will continue using this great app and also share it.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2020

Support is top notch. Their team is "Johhny on the Spot" responsive. It integrates well with other platforms and is extremely versatile. It is a must have for any shopify store trying to take their marketing and engagement to the next level. Happy to have found them for getting text reminders to my customers!

Using app

About 6 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 10, 2020

Great customer service-so fast at answering my questions, easy platform to use---love the ability to add in a GIF via text message!

Using app

Over 2 years

Total reviews

6

Average rating

4.8