POWR Form Builder Contact Form
POWR: Easy Contact Form Builder for E-Commerce
Rating
4.7
feedback
1,450
chart
#85
All reviews
Rating Breakdown
Review RSS Feed
Nov. 14, 2024
Luiz Campos was our support agent and he was super fast and efficient. We have been using this app for years and always have had the best experience.
Nov. 14, 2024
The support team was able to resolve my problem very quickly. His response was prompt and very professional.
Nov. 12, 2024
Irina was amazing and helped me get my form working on my page, when I got stuck. I am looking forward to adding more forms to my page. Thanks
Nov. 1, 2024
I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.
Hello there, We appreciate you taking time to express your frustration, and sincerely apologize for any misunderstanding while using our form. Please note that the feature you requested is under Pro plan only. We would never force you to upgrade in any case, as our team are always ready to issue a refund when needed. We noticed a discrepancy on your account, causing that feature to be showing under Starter plan. However by the time our support team investigated to get back to you with a final update in less than 24 hours only after our last email, we were surprised and sadden to see this review from you unfortunately. We managed to identify the issue in less than 24hrs and our Support Manager had already decided to upgrade your plan to Pro for free in order to compensate for the misunderstanding. However your patience and understanding would've been very considerate during the process. Your satisfaction still remains our priority; we have issued you a full refund and also sent you a personal email with an offer of compensation for any inconvenience caused.
Nov. 1, 2024
POWR Form builder has been a game changer for our business. This app helps us generate leads to collect custom job information. It is super easy to use and publish on our website. There are also so many good options for customizing the contact form. Thanks guys!
Oct. 29, 2024
Richarde Mervil was so helpful! He worked with me to customize my form and build out my site for free. Such an awesome onboarding experience!
Oct. 23, 2024
Excellent customer service when I needed additional help with installing a form on my page.
Oct. 10, 2024
Top, Richarde M did helped me very good and directly. No issues, this guy is awesome!
Oct. 6, 2024
We used the app for a few days and so far - we are very pleased with it. The setup is easy and by using these unique, custom-made forms, we were able to provide a more professional and functional interface for our customers. Highly recommended.
Sept. 27, 2024
All works great, had some issues but the Richarde M. solved it immediately.
Hi there, We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. Do reach out to us for any suggestions or queries and we'll be more than glad to help.
Sept. 27, 2024
I've been using the POWR Form Builder app for several years and it adds great functionality and nice designs to my site. When I've had a question or technical issue, the support team has been responsive and super helpful. Highly recommend POWR!
Hi there, We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. Do reach out to us for any suggestions or queries and we'll be more than glad to help.
Sept. 11, 2024
I had a question and they gave me a specialist and fixed the problem right away.
Sept. 3, 2024
Platform is easy to use and very versatile. We had an issue with the email notification, but the support team resolved it very quickly.
Aug. 30, 2024
While this app may not be the absolute best in its category, it certainly holds its own. I tested 8 similar apps, and for me, this one stands out as the best choice. *Arlyne, the customer service agent, was excellent and provided all the assistance I needed.
Aug. 23, 2024
Great experience with their customer support team, ran into some issues with the form placement on my website, however they took care of the situation and showed me how to do it for future reference. Thanks a bunch!
Thank you so much for your feedback🤩️ It's always a pleasure to read such nice words reflecting your experience with our support team. You're always welcome to contact us again anytime for any questions, concerns or suggestions!
Aug. 16, 2024
Mithsou was very helpful and answering my question in a quick manner. POWRs customer service is great.