POWR Pop‑Ups & Discount Popup
POWR Pop Up: Easy Popup Maker for Shopify
Rating
4.7
feedback
376
chart
#184
All reviews
Review RSS Feed
Feb. 28, 2024
The app worked fine for some time. I upgraded to paid version for a few months but then got back to the free one. However, the charges continued even after contacting both POWR and Shopify support. On POWR dashboard subscription showed as free, but Shopify settings still had the subscription as active. Contacted the support multiple times, only received offers to upgrade to a more expensive option. They also previously insisted on writing a positive review which i did, because I liked the app initially. Changing the review now. Very frustrated with the experience and time wasted contacting support - with no use. They also refuse to refund the charges that were done after the paid plan cancellation. I had to delete the app.
So sorry for your bad experience. We investigated the issue and the support agent should contact you with the resolution on that matter.
Nov. 23, 2023
Adquiri la version Pro y no me funcionan los Popup, no salen en la web. Entro en multiples ocasiones a mi tienda y no sale nada. Para colmo tan pronto instale la app la pagina web me esta alertando de actividades no seguras.
¡Hola! Lamento mucho escuchar tu experiencia con la aplicación. Por favor contáctenos directamente a [email protected] detallando la dirección de correo electrónico vinculada a su cuenta POWR + enlace web con el complemento POWR en vivo instalado para que podamos investigar el problema por usted. Muchas gracias por tus comentarios y paciencia.
Oct. 28, 2023
The app just doesn't work, the popups are entirely dysfunctional and the app is unimaginably slow.
Hi there, Thanks for your feedback. It looks like you installed and uninstalled the app within less than 24hrs only. Really sorry that you had such experience, please note that the popup should be running properly with no issue at all and any dysfunction might be caused by multiple factors depending on the theme you're using or more. However in all cases when anything unexpected happens, our support team are always available to assist and make sure that everything is running as smoothly as possible on your end. Would you mind sending us an email as soon as you can at [email protected] so we can sort this out for you? We're looking forwar to hearing from you soon!
June 20, 2023
POP UP DOESNT WORK, completely un-reliable. I have contacted their support over 3 times now asking why this doesn't work and i get the same answer every time. " we are looking into it" What am I paying for?? Complete waste of my time.
Hi there, Thank you so much for your feedback. We escalated the issue to the ENG team and they're currently looking into that. Unfortunately, it may require some time to understand the core reason for the issue and push a fix. We will try to resolve this ASAP
Feb. 13, 2023
Warning!! The worst app ever. Worked well but when we should change to an other solution, it's impossible to get an answer if we own the addresses or not. We still pay for it because we don't know what going to happen if we delete it. And they never get back with a understandable answer.
Hello there, First of all, I would like to address our sincere apologies for this misunderstanding, and we do appreciate that you decided to share you feedback to inform us about the situation. Please note that your satisfaction is, and will always remain our priority over anything else; our support team is available 24/7 to make sure of that. We're sending you an email right now in order to help sort this out asap and the best way possible for your convenience. Cheers, Richcarde from POWR
Dec. 23, 2022
App slowed down my website immensely, after removing to see speed difference and then trying to re-install it tried to charge me again after paying for 12 months, avoid.
Hi there! So sorry this is happening to you. Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. If we have charged you incorrectly we will provide you a refund.
Oct. 26, 2022
Funzionava alla grande la versione a pagamento...per un'ottimizzazione SEO abbiamo disinstallato l'applicazione per reinstallarla dopo circa 1 giorno e non hanno voluto riattivare l'account già pagato in quanto lo abbiamo disinstallato. Ho contattato il loro reparto tecnico e mi hanno detto che dovevo pagare DI NUOVO l'abbonamento per avere la versione performante già pagata. Un'ottima app veramente ma decisioni amministrative veramente non giuste.
Hi there! So sorry this is happening to you. Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
Feb. 3, 2022
Super shady pricing. On the app store, the Starter plan says "$3.99/month or $3.59/month billed at $43.09 once per year" and it's only after installing the app you realize that doesn't exist (at all) and you must pay for all their apps with a much more expensive pricing structure based on page views.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Jan. 18, 2022
Their charges are different on the Shopify app store as compared to original one. I would not installed the app if I knew about the charges.
We're very sorry to hear about your experience with our app. Please reach out to our support team at [email protected] and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
Nov. 14, 2021
Absolute Crap. Wasted half a day on this app no contact from support. Then despite paying for the upgrade which said they would not add any branding to my site it added the branding on the home page and added a heap of other apps I was not interested in. Deleted the app and now their branding is still on my website.
Using app
3 days
Total reviews
1
Average rating
1.0
Hi there, So sorry for the bad experience with our app. If you wan to contact support please just shoot us an email [email protected] We also sent you an email with instructions about pur app Please, just reply to us if the issue still exists and we will be more than happy to sort this problem out for you.
Oct. 5, 2021
This app was great for my pop up lead magnet. However, after one month of testing to make sure new subscribers were receiving the eguide they signed up for, it never worked.
Hi there, Thanks you for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns.
March 19, 2021
I subscribed to PRO and there are literally no customer service. Only a search function. I am having an issue where popup is appearing at the bottom of my page and I cant find it. Will unsubscribe soon.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Jan. 21, 2021
This app doesn't integrate with Shopify Customers (the in built CRM of Shopify) so its rather pointless for the main use case of a newsletter sign-up form for capturing new customers...
Dec. 15, 2020
Not a very easy to use app. It keeps giving pop ups to rate it. Editing the timer is confusing, with no save button. the app needs to be more user friendly for editing.
Thank you so much for your feedback and we sincerely apologize for the inconvenience. Our team has reached out to you with instructions for how to solve the problem you encountered. Happy to help, if you have any other questions!
Dec. 8, 2020
Have the pro version, there is no control on the position of the popup that works. When it is to be centred it centers the pop-up both vertically and horizontally on the page, and is not reactive to where the user is. Meaning you have to scroll to see the pop-up, thus defeating the principle purpose of a popup. Disappointed with their support.
Sorry you ran into issues! Our team has reached out to you with instructions for how to solve the problem you encountered. Installing to the theme instead of a single page should solve this. Happy to assist if you keep running into issues!
Nov. 20, 2020
I added the popup app to my Shopify store, and paid approx. $27 for the year. Hours later there was a new reoccurring charge on my account for approx. $47 a month without my approval. Exchanged emails with Arlyne, who agreed to a refund. When no action happened and she stopped responded to my emails, she called me with a sales call offering to help coach me on how to use their app - completely ignoring her promise for a refund and such DECEPTIVE PRICING. Shopify owners, stay far away from these people. Their lie about their pricing, they avoid contact, and they break their word. Terrible company!!!
Hi there! We just took a look and we see that Arlyne replied to you yesterday to confirm your refund request. Can you please check your spam folder to see if that is where her message went? It seems like there was also some confusion around our pricing. You subscribed with our 40% BFCM promo, so the first year is just $29. After a year, the subscription renews at the regular price of $47/yr. There is no monthly fee, that is just a confusing way Shopify displays the terms of the app purchase.
Nov. 17, 2020
bugging out, tried to hit the support button but is only pre listed questions and not a live person to help out. it keeps playing older versions of my pop up not the newer ones ive corrected.
We're very sorry you encountered an issue with our popup. Our support team has reached out to you with instructions for how to fix the issue you ran into. Please do let us know if there is anything else we can help with!
March 19, 2020
Review from www.octopusdenmark.com Really bad app. I spend almost two hours without finding a solution for a simple text information pop-up. Also it says that there is a free plan availble, but it keeps asking again and again for an upgrade to a paid plan. The free plan is a scam
March 16, 2020
Pretty terrible app. It does what many other apps do and it's more expensive. The free plan is good for nothing.
Feb. 12, 2020
After spending 3 hours trying to make my popup decent on my website I gave up. If you have a long scrolling homepage like 95% of people, then no matter if you choose a middle screen or bottom right pop up, it will never be displayed correctly. (basically it is displayed at the bottom right of your PAGE and not your SCREEN), the pop up is not "sticky". Therefore on a long scrolling home page it doesn't make any sense... Anyway, I finally gave up, uninstalled few hours later the same day, and despite asking for a refund, I still got charged for a MONTHLY fee, (for 3 hours of usage without even being to get the app to work). Thanks for the scam. Cheers
Hello, I'm sorry to hear that you were having problems with installing your POWr Popup. Please try to do an all pages install to install your popup as this is an issue with the Shopify theme that you're using on your site.