POWR Popup: Sales Popup
Boost Sales & Grow Your Email List with POWR Popups...
Rating
4.6
feedback
845
chart
#197
All reviews
Rating Breakdown
Review RSS Feed
Feb. 28, 2024
The app worked fine for some time. I upgraded to paid version for a few months but then got back to the free one. However, the charges continued even after contacting both POWR and Shopify support. On POWR dashboard subscription showed as free, but Shopify settings still had the subscription as active. Contacted the support multiple times, only received offers to upgrade to a more expensive option. They also previously insisted on writing a positive review which i did, because I liked the app initially. Changing the review now. Very frustrated with the experience and time wasted contacting support - with no use. They also refuse to refund the charges that were done after the paid plan cancellation. I had to delete the app.
So sorry for your bad experience. We investigated the issue and the support agent should contact you with the resolution on that matter.
Nov. 25, 2023
It's really not working well. While I have only one pop-up active, customers experience multiple version of the pop-up on my website, killing conversasion. Really one of the worst app I've worked with - not worth the money and should claim it back
Hello there, We noticed that you deleted the old popups incorrectly, allowing them to remain on the website. Furthermore, you sent us an email on a weekend (when most of our support team are out of office) and then went straight to post this review in less than an hour before hearing from us unfortunately. You can stay assured that there is no issue with displaying the app at all, and our support team are always available to assist for any concerns you may have. It really hurts to see this kind of feedback, as we assume that it doesn't reflect our efforts to provide our users with the best experience possible with our apps. We sincerely apologize for any inconvenience caused by this misunderstanding and already sent you an email in order to compensate for the situation. Hopefully we will hear from you soon!
Nov. 23, 2023
Adquiri la version Pro y no me funcionan los Popup, no salen en la web. Entro en multiples ocasiones a mi tienda y no sale nada. Para colmo tan pronto instale la app la pagina web me esta alertando de actividades no seguras.
¡Hola! Lamento mucho escuchar tu experiencia con la aplicación. Por favor contáctenos directamente a [email protected] detallando la dirección de correo electrónico vinculada a su cuenta POWR + enlace web con el complemento POWR en vivo instalado para que podamos investigar el problema por usted. Muchas gracias por tus comentarios y paciencia.
Oct. 28, 2023
The app just doesn't work, the popups are entirely dysfunctional and the app is unimaginably slow.
Hi there, Thanks for your feedback. It looks like you installed and uninstalled the app within less than 24hrs only. Really sorry that you had such experience, please note that the popup should be running properly with no issue at all and any dysfunction might be caused by multiple factors depending on the theme you're using or more. However in all cases when anything unexpected happens, our support team are always available to assist and make sure that everything is running as smoothly as possible on your end. Would you mind sending us an email as soon as you can at [email protected] so we can sort this out for you? We're looking forwar to hearing from you soon!
Oct. 5, 2023
I cancelled the app back in august and im still getting charged. I tried to cacel again and there's no option to cancel.
Hi there, Thanks for your feedback, and sorry to hear about your experience with us. We noticed that you have already submitted a ticket to our support. We may confirm that this issue is currently being looked at, and a support agent will be in touch with you soon regarding a fix. We appreciate your patience in this matter.
June 20, 2023
POP UP DOESNT WORK, completely un-reliable. I have contacted their support over 3 times now asking why this doesn't work and i get the same answer every time. " we are looking into it" What am I paying for?? Complete waste of my time.
Hi there, Thank you so much for your feedback. We escalated the issue to the ENG team and they're currently looking into that. Unfortunately, it may require some time to understand the core reason for the issue and push a fix. We will try to resolve this ASAP
Feb. 13, 2023
Warning!! The worst app ever. Worked well but when we should change to an other solution, it's impossible to get an answer if we own the addresses or not. We still pay for it because we don't know what going to happen if we delete it. And they never get back with a understandable answer.
Hello there, First of all, I would like to address our sincere apologies for this misunderstanding, and we do appreciate that you decided to share you feedback to inform us about the situation. Please note that your satisfaction is, and will always remain our priority over anything else; our support team is available 24/7 to make sure of that. We're sending you an email right now in order to help sort this out asap and the best way possible for your convenience. Cheers, Richcarde from POWR
Dec. 23, 2022
App slowed down my website immensely, after removing to see speed difference and then trying to re-install it tried to charge me again after paying for 12 months, avoid.
Hi there! So sorry this is happening to you. Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. If we have charged you incorrectly we will provide you a refund.
Oct. 26, 2022
Funzionava alla grande la versione a pagamento...per un'ottimizzazione SEO abbiamo disinstallato l'applicazione per reinstallarla dopo circa 1 giorno e non hanno voluto riattivare l'account già pagato in quanto lo abbiamo disinstallato. Ho contattato il loro reparto tecnico e mi hanno detto che dovevo pagare DI NUOVO l'abbonamento per avere la versione performante già pagata. Un'ottima app veramente ma decisioni amministrative veramente non giuste.
Hi there! So sorry this is happening to you. Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
Sept. 5, 2022
Don't even bother with this app. You can't even get a refund for your monthly subscription if it doesn't meet your needs. If your trying to make a popup for clicking a button your wasting your money. Just redirect them to your contact page. It's not worth spending $13 a month on this garbage.
Hi there, so sorry for your bad experience with our app. However, our app can be triggered by button, in that case you just need to add class to that button. Please check this article for more info: https://help.powr.io/hc/en-us/articles/115002480928 We also will be happy to help you with installing custom trigger button your store.
May 21, 2022
I took the time to get it all setup and unfortunately their advertising is faults, this is not a free tool. They had it pop up 5 times on my website then took it down and wanted to charge me. I don't mind companies wanting to make money but be upfront about it.
We're very sorry to hear about your experience with our app. Please reach out to our support team at [email protected] and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
Feb. 8, 2022
The Free plan says unlimited view but after using it for a month or less we have been asked to upgrade to an annual plan which costs >180 usd and there is no option to upgrade to a lower plan as stated on this page i.e. 43 usd. It is a rip off, so dont install this app.
Thank you so much for your review and so sorry for your bad experience. We already taking a look on this issue and will update you ASAP via email. Warm regards, POWR support team
Feb. 3, 2022
Super shady pricing. On the app store, the Starter plan says "$3.99/month or $3.59/month billed at $43.09 once per year" and it's only after installing the app you realize that doesn't exist (at all) and you must pay for all their apps with a much more expensive pricing structure based on page views.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Jan. 18, 2022
Their charges are different on the Shopify app store as compared to original one. I would not installed the app if I knew about the charges.
We're very sorry to hear about your experience with our app. Please reach out to our support team at [email protected] and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
Jan. 10, 2022
the App is really bad, it doesn't work. Design is nice but i cant have a look at the pop up on our homepage...
Hi there, We are very sorry to hear about your experience with our app. Kindly reach out to our support team at [email protected] and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you! We appreciate your feedback!
Nov. 14, 2021
Absolute Crap. Wasted half a day on this app no contact from support. Then despite paying for the upgrade which said they would not add any branding to my site it added the branding on the home page and added a heap of other apps I was not interested in. Deleted the app and now their branding is still on my website.
Using app
3 days
Total reviews
1
Average rating
1.0
Hi there, So sorry for the bad experience with our app. If you wan to contact support please just shoot us an email [email protected] We also sent you an email with instructions about pur app Please, just reply to us if the issue still exists and we will be more than happy to sort this problem out for you.
Oct. 5, 2021
This app was great for my pop up lead magnet. However, after one month of testing to make sure new subscribers were receiving the eguide they signed up for, it never worked.
Hi there, Thanks you for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Oct. 4, 2021
This app destroyed my whole Store Theme.liquid the mobile version of my store was down for almost 4 days. The app caused big issues loading all my page images on mobile version.
Hi there, We are very sorry to hear about your experience with our app. Kindly reach out to our support team at [email protected] and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you! We appreciate your feedback!
March 22, 2021
I had big issues trying to install the app. Contacted support 4 days in a row, Shopify contacted them as well. No response. Finally, heard from them on the 5th day and she said she never heard from me and that I never had Shopify contact them. I do not believe her because as soon as I canceled the app, then she contacted me. I would not advise using this app. NO support for a paid app.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns.
March 19, 2021
I subscribed to PRO and there are literally no customer service. Only a search function. I am having an issue where popup is appearing at the bottom of my page and I cant find it. Will unsubscribe soon.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns.