POWR Sales Popup, Email Pop up
Collect sign ups, exit intent, display promotions & discounts
Rating
4.7
feedback
402
chart
#159
All reviews
Review RSS Feed
Jan. 20, 2021
The app functions fine, although you need to pay for a subscription for most standard functions (i.e. remove logo and control frequency). My issue is with the customer service. I emailed many times with the customer service as the button to cancel subscription did not work. I followed all instructions and repeatedly and very clearly (1 week before subscription renewal) requested to please cancel my subscription. The subscription was renewed 1 day before the subscription renewal date and I was ultimately able to cancel on that day (before renewal date) but we were unfortunately charged early. At that point customer service simply said "unfortunately we do not provide refunds on monthly subscriptions" even though he was well aware we had been corresponding for a week as I was trying to cancel. This to me is extremely unprofessional and quite frankly manipulative.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.
Jan. 15, 2021
I love this app already. I was searching so hard to create a popup that catches the eye. I definitely will be using this going forward
Dec. 15, 2020
Not a very easy to use app. It keeps giving pop ups to rate it. Editing the timer is confusing, with no save button. the app needs to be more user friendly for editing.
Thank you so much for your feedback and we sincerely apologize for the inconvenience. Our team has reached out to you with instructions for how to solve the problem you encountered. Happy to help, if you have any other questions!
Dec. 8, 2020
Have the pro version, there is no control on the position of the popup that works. When it is to be centred it centers the pop-up both vertically and horizontally on the page, and is not reactive to where the user is. Meaning you have to scroll to see the pop-up, thus defeating the principle purpose of a popup. Disappointed with their support.
Sorry you ran into issues! Our team has reached out to you with instructions for how to solve the problem you encountered. Installing to the theme instead of a single page should solve this. Happy to assist if you keep running into issues!
Dec. 2, 2020
I used this App to help me add a Christmas Opening Pop-up to my Shopify Site. It was easy to create a custom pop-up with lots of customisable options.
Nov. 27, 2020
Highly recommend this app for any site! super fast setup and looks great at first. Be aware that some browsers will block pop-ups so be ready to add some other way of getting your customers in the loop too.
Nov. 23, 2020
This app helped us increase our subscriber list in a flexible and cost effective way. We're very happy with how easy it is to use. We would wish for more content variation though and the ability to customise the pop up backgrounds if possible (maybe we haven't explored enough yet!)
Nov. 20, 2020
I added the popup app to my Shopify store, and paid approx. $27 for the year. Hours later there was a new reoccurring charge on my account for approx. $47 a month without my approval. Exchanged emails with Arlyne, who agreed to a refund. When no action happened and she stopped responded to my emails, she called me with a sales call offering to help coach me on how to use their app - completely ignoring her promise for a refund and such DECEPTIVE PRICING. Shopify owners, stay far away from these people. Their lie about their pricing, they avoid contact, and they break their word. Terrible company!!!
Hi there! We just took a look and we see that Arlyne replied to you yesterday to confirm your refund request. Can you please check your spam folder to see if that is where her message went? It seems like there was also some confusion around our pricing. You subscribed with our 40% BFCM promo, so the first year is just $29. After a year, the subscription renews at the regular price of $47/yr. There is no monthly fee, that is just a confusing way Shopify displays the terms of the app purchase.
Nov. 19, 2020
So far I like this app, it is easy to use and customize. Just installed, but excited to see how well it works.
Nov. 17, 2020
bugging out, tried to hit the support button but is only pre listed questions and not a live person to help out. it keeps playing older versions of my pop up not the newer ones ive corrected.
We're very sorry you encountered an issue with our popup. Our support team has reached out to you with instructions for how to fix the issue you ran into. Please do let us know if there is anything else we can help with!
Nov. 16, 2020
so far so good, i hope i can get more out of this app to help data capture. Seems easy to use, and helpful theres levels you can buy into.
Nov. 11, 2020
The app was really easy to use. I thought that setting up a pop up was going to be difficult but far from that.
Oct. 21, 2020
I am trying to test out this app in FREE mode and can't do what I need to do. So I subscribed for a month and STILL CAN'T ACCESS THE survey feature.
Sept. 19, 2020
I love this app, it is complete. We are trying this for the first time. Very intuitive, we hope to discover more.
Sept. 15, 2020
Good Shopify application that is reasonably priced. Fairly easy to set up and use in my store to get subscribers.
Sept. 7, 2020
I really like this app. I'm trying to understand ho is it working...hopefully it will allow me to add a picture. Andrea
Sept. 5, 2020
The App is awesome.. Its good for non technical people. Its easy to navigate and customized the pop up.. I love it...
Sept. 5, 2020
great app.great app.great app.great app..great app..great app..great app..great app..great app..great app..great app..great app..great app.
Aug. 12, 2020
Currently using the Free version of the plugin and definitely thinking about upgrading in the near future. Really easy to design, super user-friendly. This was exactly what I was looking for, highly recommend.
Aug. 7, 2020
Awesome and easy to use! Really like this product as it looks nice and works just as it should. Recomended!