POWR Sales Popup, Email Pop up
Collect sign ups, exit intent, display promotions & discounts
Rating
4.6
feedback
414
chart
#237
All reviews
Review RSS Feed
Feb. 12, 2020
After spending 3 hours trying to make my popup decent on my website I gave up. If you have a long scrolling homepage like 95% of people, then no matter if you choose a middle screen or bottom right pop up, it will never be displayed correctly. (basically it is displayed at the bottom right of your PAGE and not your SCREEN), the pop up is not "sticky". Therefore on a long scrolling home page it doesn't make any sense... Anyway, I finally gave up, uninstalled few hours later the same day, and despite asking for a refund, I still got charged for a MONTHLY fee, (for 3 hours of usage without even being to get the app to work). Thanks for the scam. Cheers
Hello, I'm sorry to hear that you were having problems with installing your POWr Popup. Please try to do an all pages install to install your popup as this is an issue with the Shopify theme that you're using on your site.
Feb. 5, 2020
Super easy to use, just what we needed! The free plan had all the basic functions we needed, but it's really feature rich to enhance your business with the upgrade!
Jan. 9, 2020
The worst of worst! Not helping at all, poor performance, ugly design and really limit functions! Don't buy, only when you want to waste your money.
Hello, thank you for your review. Your opinion is very important for us Could you please reach us on [email protected] and provide more detailed feedback? We would like to improve our apps to serve you better.
Nov. 25, 2019
I just added the free version to my store. Easy to customize and looks great. Will upgrade to paid version if it works well for a month.
Nov. 15, 2019
The free plan allow almost nothing. I also tried other app from the same dev. , specifically the one to bulid "FORMS" and it is advertised as ok with Shopify POS, but it's not. I don't like this.
Sept. 9, 2019
Wanted to create a simple mailing list sign-up pop up for my site, but this app was a mess. Not optimized well: mobile version was huge oversized box with a scroll bar. Desktop version repeatedly appeared blank. Emailed them for help/troubleshooting and received no reply. Deleted app and requested refund for the monthly fee. Developer declined. Bad app, bad customer service.
Aug. 8, 2019
They continue to charge even after the app is removed. Even better they make this out to be your fault. They can tell if an API call is being made or to or an app used. Yet they stay quiet. There is zero proactivity to confirm if you either were having issues or if you were aware that subscriptions need to be cancelled. Not on uninstall, not anywhere to they offer you the chance or information to double confirm billing. Totally unethical. Why do you allow this Shopify? Why do you allow your app partners to charge outside of the eco system? Your customers deserve better than cowboy developers like this. -- Update Aug 9th. My response to them after they refund one last month. These guys are dead to rights guilty. It is their clear objective to remain quiet, not make this an easily avoided situation and wait for customers to notice as opposed to them being proactive -- G'Day Waylon, The issue is one of trust and customer proactivity. You setup a seperate billing connection outside of the Shopify billing system. The clear ramification of this is that if an app is removed, unlike most other apps, the charges don't stop and you keep charging. And you are comfortable with this? You are WELL AWARE of this as you have FAQ comments on this and instructing people what to do. I am sure I am not the first to complain. Since you are aware of this, it is even more disgusting how you have not acted to fix the root cause. Either by charging via Shopify, or automatically cancelling subscription plans when an uninstall is detected. Or sending CLEAR follow up emails instructing customers on what to do to finish a clean shutdown. You can clearly match active billing accounts to those with no API or data usage. A clear indication that the app is not being used. You could also further check these dormant accounts with uninstall records too and then either cancel the payments or reach out to the customer. You do not. It is such a truly horrible customer experience and a clear sign of where and how you value your customers. And it is also damming on Shopify to allow you to behave like this too.
Thank you for taking the time to provide us with some feedback. I am sorry that this was your experience, but I am happy to look at your account to see where we dropped the ball and what we can do to resolve it. We try to be as transparent as possible with the billing and how to manage your own account. Please reach out to our support directly and we will look into this case for you.
July 25, 2019
The app began advertising an external porn site (instead of our discount offer) on my website overnight. Have had to remove and request a refund. It's obviously been hacked!
Hi there, We sincerely apologize for the issues you are experiencing. To update you, this was due to a caching issue and was primarily affecting app owners, and only a very small subset of site visitors. Please note that your POWr account was not compromised. We have pushed a fix to clear your cache and you will now see the correct version of your app. Please be assured there are safeguards in place to ensure this will not occur in future.
July 24, 2019
Tried to use this app and two SPAM pop-ups completely unauthorised by myself and directing my audiences to third party sites came up. Outrageous security breach and I'll be reporting to Shopify.
Thank you for taking the time to give us this feedback. We were made aware of a bug that caused this issue. We ran an update to speed up the loading of our apps and use better caching, but it caused a but where it was not handling the deleted apps properly. These deleted apps started to pop up again as a result. We have since corrected this issue and should be fixed. Please clear your cache and cookies to see the changes. We are truly sorry for the inconvenience. -Waylon W Customer Success
July 24, 2019
Mad!!! A total mess with my store today... A popup with 15% OFF from our Easter Campaign appeared on home page: http://prntscr.com/ojd1l3 and could not close until the "Create PopUp" button is activated... In control panel there was no such popup at all: http://prntscr.com/ojd2vq, obviously was deleted??? When trying to "edit" the popup from the admin view of home page, there was the following error: http://prntscr.com/ojd3kn No chat support where you can get instant help for such urgent situations, so, lots of clients got this "Easter promo"... Same thing with my other store: http://prntscr.com/ojd8fs Removed this app immediately. Problem solved.
We sincerely apologize for the issues you are experiencing. This was due to a caching issue and was primarily affecting app owners, and only a very small subset of site visitors. Please note that your POWr account was not compromised. We have pushed a fix to clear your cache and you will now see the correct version of your app. Please be assured there are safeguards in place to ensure this will not occur in future.
July 5, 2019
i am using it to promote a discount on selected products. It was/is easy to use and I am sure we will reap the benifits of the popup. Thanks to all involved for a great app. Chris
July 1, 2019
I paid for the "business" version. The pop up resets to the default reg pop with their company's logo. It happens about once a month. Not a good solution if you're driving a lot of paid media and depending on the reg pop for user acquisition. The really crappy part is that when you go into republish the pop up you get stuck in some upsell advertisement for their other products. These guys should stop trying to sell me stuff when i've already paid for a subscription to this app.
Hello, thank you for your review. I'm so sorry to hear that you were not able to add your popup on your site. You can definitely reach out to us at [email protected], provide us with your POWr account and we can help you to get your popup on your site.
May 30, 2019
Great App. I use it on a couple of sites and It helps close sales. I would recommend playing with it an messing with the functions to get the perfect fit
Using app
About 10 hours
Total reviews
1
Average rating
5.0
May 21, 2019
I tried for months and could never get the popups to post properly. The apps so-called Live Chat is robo-support only and is a waste of time, and when an actual human does respond, it's ONLY via email.
Hello, thank you for your review. I'm so sorry to hear that you were not able to add your popup on your site. You can definitely reach out to us at [email protected], provide us with your POWr account and we can help you to get your popup on your site.
May 17, 2019
This is a great app. It allowed me to convert more users and to have more email subscribers for m online store.
May 14, 2019
So Far we have had a good experience. We have the free plan as of now and had enough options to customize.
May 9, 2019
Really easy to use, and easy to go back and forth. Miss some more design, but has only explored the free version yet.
May 5, 2019
I used the app to communitcate a shipping delay with customers. It was so easy to use and I will use again
April 17, 2019
This was my first ever using Shopify or Popup and it couldn't have been easier. Done in no time with no stress. Thanks!