POWR Popup: Sales Popup
Boost Sales & Grow Your Email List with POWR Popups...
Rating
4.6
feedback
847
chart
#201
All reviews
Rating Breakdown
Review RSS Feed
Feb. 28, 2024
The app worked fine for some time. I upgraded to paid version for a few months but then got back to the free one. However, the charges continued even after contacting both POWR and Shopify support. On POWR dashboard subscription showed as free, but Shopify settings still had the subscription as active. Contacted the support multiple times, only received offers to upgrade to a more expensive option. They also previously insisted on writing a positive review which i did, because I liked the app initially. Changing the review now. Very frustrated with the experience and time wasted contacting support - with no use. They also refuse to refund the charges that were done after the paid plan cancellation. I had to delete the app.
So sorry for your bad experience. We investigated the issue and the support agent should contact you with the resolution on that matter.
Jan. 5, 2024
Ha sido muy buena, rapidamente me ha ayudado y el problema se ha solucionado! Hasta me ha dado pistas para poder hacerlo yo solo posteriormente. Muy agradecido!
Dec. 19, 2023
Questa applicazione è Pratica e intuitiva. Assistenza veloce ed efficace, eccellente! Consiglio sicuramente questa applicazione.
Dec. 14, 2023
POWR Popup is great and customer support team is amazing! Thanks Richarde!
Dec. 11, 2023
Dec. 8, 2023
This app has been a great tool to increase my customer contact. It's easy to use & manage. I've only had one issue & Richcarde provided me with excellent customer service! He resolved my issue completely & has me back fully enjoying my Powr Popup experience!
Using app
Over 2 years
Total reviews
2
Average rating
5.0
Dec. 8, 2023
It was easy to design and publish it. Only problem I see is while I take it off.
Dec. 6, 2023
We love this application but most of all we love the customer service. We ran into some issues and Richcarde was awesome, timely and efficient!
Dec. 4, 2023
Richcarde M. was awesome. Very helpful and super responsive. Answered all my questions and helped me troubleshoot a few issues. He rocks! :)
Dec. 21, 2023
Customer service is awesome. They are prompt and always find solutions! Every time I need support they are always there and very helpful. Thank you guys for all your help!
Nov. 25, 2023
It's really not working well. While I have only one pop-up active, customers experience multiple version of the pop-up on my website, killing conversasion. Really one of the worst app I've worked with - not worth the money and should claim it back
Hello there, We noticed that you deleted the old popups incorrectly, allowing them to remain on the website. Furthermore, you sent us an email on a weekend (when most of our support team are out of office) and then went straight to post this review in less than an hour before hearing from us unfortunately. You can stay assured that there is no issue with displaying the app at all, and our support team are always available to assist for any concerns you may have. It really hurts to see this kind of feedback, as we assume that it doesn't reflect our efforts to provide our users with the best experience possible with our apps. We sincerely apologize for any inconvenience caused by this misunderstanding and already sent you an email in order to compensate for the situation. Hopefully we will hear from you soon!
Nov. 23, 2023
Fantastic Support! Lightning FAST responses! Great APP, will really help my business!!! 5 stars
Nov. 23, 2023
Adquiri la version Pro y no me funcionan los Popup, no salen en la web. Entro en multiples ocasiones a mi tienda y no sale nada. Para colmo tan pronto instale la app la pagina web me esta alertando de actividades no seguras.
¡Hola! Lamento mucho escuchar tu experiencia con la aplicación. Por favor contáctenos directamente a [email protected] detallando la dirección de correo electrónico vinculada a su cuenta POWR + enlace web con el complemento POWR en vivo instalado para que podamos investigar el problema por usted. Muchas gracias por tus comentarios y paciencia.
Nov. 16, 2023
Great support. Fact reaction, fast solution. Richcarde M. did help me a lot. Great app anyway, easy to use.
Nov. 14, 2023
Thank you for this rapid and efficient answer. I've been searching all day for the solution, and I wish I had tried your customer service right from the start. Very satisfied and impressed by the quality of the answer