Rating

4.9

feedback

1,657

Reviews

chart

#1,307

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    19%
  • Less than a month
    30%
  • Less than a year
    30%
  • More than a year
    16%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the support team, particularly mentioning Sarah, Helen, and Rosie. Customers appreciate the quick responses, efficient problem-solving, and personalized assistance they received. The app itself is described as easy to use, customizable, and effective in managing pre-orders and back in stock notifications. Users also highlight the great communication and prompt updates from the support team. However, there are a few negative reviews mentioning issues with functionality and difficulty in using the app.

Highlights

Excellent customer service and support
Ease of use and customization
Quick responses and efficient problem-solving
Positive communication and updates
Issues with functionality and usability

Rating Breakdown

  • 5
    92% (1,518 ratings)
  • 4
    4% (71 ratings)
  • 3
    1% (20 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (32 ratings)

Reviews with Text

  • 94% (1,556)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 13, 2026

I asked Sarah many times to fix a few issues and she was very responsive and efficient. Thank you

Store

DAMYAS

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 13, 2026

Helen veramente fantastica mi ha risolto tutti i problemi che avevo (ed erano tanti)

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2026

非常棒的app ~ 也謝謝服務人員 Helen 可以完全理解我的需求,幫我快速解決 !

Store

Million

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

March 12, 2026

Helen was very professional and helped me solve the issues I was having. I’m very grateful.

Store

SONOFF

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

March 11, 2026

Great support. I'd like to recognize Sarah for what she does. I've been using this app for at least 5 years now.

Store

Aklasu

Using app

About 4 years

Total reviews

19

Average rating

5.0

All reviews

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