All reviews

Rating Breakdown

  • 5
    86% (854 ratings)
  • 4
    7% (69 ratings)
  • 3
    3% (25 ratings)
  • 2
    1% (13 ratings)
  • 1
    3% (34 ratings)
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4 / 5 Share

June 28, 2024

So far has been very easy to set up and use. Their support service was very efficient and helpful, solved my problem very quickly. Rosie was on the chat with me and very helpful. Helped me solve my issue with pre-ordering when stock has not yet arrived.

Using app

--

Total reviews

1

Average rating

4.0

4 / 5 Share

June 14, 2024

A bit of customization and you are ready to go, customer service is efficient. Valid app!

Using app

1 day

Total reviews

3

Average rating

4.7

4 / 5 Share

May 16, 2024

There have been glitches but the team has been great at addressing any issue that come up in a timely and professional manner.

Using app

9 months

Total reviews

1

Average rating

4.0

4 / 5 Share

May 12, 2024

Easy to use. Great customer support. Rosie was quick and thorough. I am giving 4 Stars only because it is not synced with the Instagram shop.

Using app

About 1 hour

Total reviews

1

Average rating

4.0

4 / 5 Share

March 29, 2024

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

4 / 5 Share

March 19, 2024

A simple, easy to use app. We've had it on http://www.brewbitz.com for a few years now and from a customers perspective, it works well and generates us sales from the pre-order and remind me when back in stock functions. There are a few bugs, but when we have found them, contacting support, they are usually sorted in 24 hours. My only gripes are: 1 - adding a new product, can we not have our general setting saved so now products have the same settings automatically. 2 - When editing products in the bulk editor, it does not save the columns, so when going back to the search it takes you back to page 1 every time, so you have to remember what page you were on, then edit the columns again.

Using app

About 2 years

Total reviews

2

Average rating

4.5

4 / 5 Share

March 18, 2024

Great support, they fixed my issue in a couple of minutes.

Using app

Over 6 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 19, 2024

The app works fairly well and their customer service is very responsive It would need a little more automation or at least use of templates for preorders but other than that I am pretty happy

Using app

--

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 9, 2024

Very happy with the support and the app. My only issue is the integration with Klaviyo doesn't seem to import all the tags properly so have had a few people complain about about not getting updates re their pre-orders. But overall happy with the app and will continue to use it.

Using app

10 months

Total reviews

3

Average rating

4.7

4 / 5 Share

Jan. 4, 2024

I had a fee issues to start, but I have a very customized type of shop. Support was available quickly and they spent a lot of time helping me to get everything operational. The pro is that there are MANY options to customize. The con is that there is no way to do l of it quickly. All in all, I'd recommend.

Using app

1 day

Total reviews

6

Average rating

4.7

4 / 5 Share

Dec. 11, 2023

We've been using the app for more then 2 years now without any issues. We had 1 small issue (items were no longer available for sale and the countdown and buy button was not visible). After a support chat, they fixed the issue within 1 hour.

Using app

About 3 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 1, 2023

Good!!

Using app

3 months

Total reviews

5

Average rating

4.4

4 / 5 Share

Oct. 25, 2023

Very wonderful customer service, when we have a partial payment issue, their teammate help us corrected the code within one day and solve the problem. we appreciated what've they done.

Using app

22 days

Total reviews

5

Average rating

4.6

4 / 5 Share

June 29, 2023

Je n'ai jamais essayé d'autre application que PreOrder, je ne peux pas comparer à d'autres. Par contre, je me sers de cette application sur 3 boutiques, dont une qui génère +2M€ revenues, et elle correspond parfaitement aux besoins et fait le job. Je n'ai eu que très peu de points bloquants, et dans tous les cas le support est très, très réactif et très compétent. À l'utilisation, l'application n'est pas la plus "sexy" qui existe en ergonomie, mais propose des features sur les précommandes très intéressantes (sur la gestion des stocks notamment, partial payment), et des alertes de retour en stock qui marchent plutôt bien (il manque je trouve un tableau de bord pour avoir des statistiques + précises sur les emails envoyés : délivrés, ouverts, cliqués, etc). En quelques mots : l'application fait le job qu'on lui demande, le fait bien, et si besoin le support est avec vous immédiatement. Big up!

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

4 / 5 Share

June 20, 2023

5+ for Customer Service, Technical Service and resolution turnaround. I encountered a few bugs upon implementation and the team quickly responded and worked to resolve. Very thankful. 4 for the App itself. The end solutions of back-in-stock notifications and pre-order sales are highly beneficial and worth the effort of setup. Improvements could be done for a more efficient setup especially with stores with many variants such as a bulk edit upload.

Using app

9 months

Total reviews

6

Average rating

4.0

4 / 5 Share

April 25, 2023

Excellent Support! Sarah is always quick to respond and does an excellent job of resolving any issues. Would definitely recommend to others.

Using app

8 days

Total reviews

1

Average rating

4.0

4 / 5 Share

March 2, 2023

Chiaro e semplice da usare. Ho avuto qualche problema nell'integrazione con il tema ma l'assistenza è stata super chiara e utile e mi hanno aiutato a risolvere il problema in pochissimo tempo. Super consigliata

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 3, 2022

Works well and meets our needs. Apps helps manage our preorder products. Customer service replies promptly and provide the help we need.

Using app

Over 2 years

Total reviews

4

Average rating

3.8

4 / 5 Share

Oct. 4, 2022

UX of the app is a bit unfriendly. But the support has been great and fast! They've almost managed to solve all the issues we've had in a short amount of time.

Using app

9 months

Total reviews

3

Average rating

4.7

4 / 5 Share

Sept. 8, 2022

This app has been very helpful in improving our e-commerce site sales. They replied to my questions very quick and resolved the problem. Great!

Using app

3 months

Total reviews

5

Average rating

4.6