PreOrder Globo | Back in Stock
The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer service provided by the support team. Users highlighted the quick response times, helpful assistance, and proactive problem-solving approach of the customer service representatives, particularly mentioning Helen, Clara, and Mike. The app itself was described as easy to use, functional, and customizable, making it a valuable tool for managing pre-orders and back-in-stock notifications. Users appreciated the prompt resolution of any issues they encountered and the overall positive experience with the app and support team.
Helen helped me when I couldn't understand why the button was wrong. She fixed the problem quite quickly.
Amazing help from Helen helping set up the Pre-Order buttons that I was initially having an issue doing myself... Thank you, much appreciated and highly recommended.
Chloe always goes above and beyond, thank you!
Unreliable app blocking access, followed by broken refund promises My experience with Globo PreOrder has been extremely frustrating. The app blocked access and locked me out of my Shopify store entirely, keeping the store closed and frozen until the balance could be cleared. When I reached out to support previously, they explicitly agreed in writing that if I settled the invoice, they would manually issue a full refund back to my card—with no mention of usage fees or deadlines. However, once I paid to regain access to my store, they completely went back on their word. They refused the full refund, tried to cherry-pick inactive time periods from the system logs to claim the app was "used" while locked out, and essentially wasted my time. Be cautious if you run into billing or access disputes with them; written agreements from their support team may not be honoured.
Chloe was super helpful in getting me assistance right away with any questions I had!
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