All reviews

Rating Breakdown

  • 5
    92% (1,550 ratings)
  • 4
    4% (70 ratings)
  • 3
    1% (20 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (32 ratings)

Reviews with Text

  • 94% (1,582)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 16, 2023

C'est tout simplement le meilleur service support que j'ai pu rencontrer sur shopify, Ils sont à l'écoute et plutôt rapide, et leur application sont fonctionnelles et ont un joli design. Je recommande !

Using app

2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

June 12, 2023

Great customer service! One of the best I've had in a long time. Great customer service, great response time. You can see they really care about their customers. I was VERY impressed! Special thank you to SARAH who really assisted me. 5 stars ★★★★★

Using app

6 days

Total reviews

7

Average rating

5.0

5 / 5 Share

June 8, 2023

the best support I had with this company, very fast and easy to explain. I would highly recommend them.

Using app

About 23 hours

Total reviews

6

Average rating

5.0

1 / 5 Share

June 5, 2023

It broke my store, with "add to cart" button not working anymore. After asking for support from the developer, they weren't able to solve the issue. Even worse, after uninstalling the app everything is still broken, with plenty of manual editing in my store code that I have no idea how to fix. This app is only a damage for business!

Using app

About 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 12, 2023

Support is prompt and helpful, although it varies from person to person!

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 30, 2023

Wonderful service as always! It's never an issue when I have to reach out for assistance. And I have only ever had to wait 24 hrs for them to fix any issue I have had! I have 2 apps by Globo and will be adding more! Keep up the great work!

Using app

9 days

Total reviews

21

Average rating

5.0

5 / 5 Share

May 25, 2023

Fast customer support and a good product. We have been using this for over a year and it works very well for our customers.

Using app

Almost 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

June 19, 2023

Gute App mit viel Konfigurationsmöglichkeiten. Bei Problemen sehr schnelle Antwort und Problemlösung des Support-Teams . Top Support und schnelle Antwort. Können wir nur empfehlen.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2023

The support has been amazing. Even with the smallest question the team have gone out of their way to help. Pre-Orders are coming in and it is fantastic! Very happy to have found this app.

Store

Toasty

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2023

Fantastic app and service! Highly recommend. The perfect way to inform customers of out of stock items

Using app

11 months

Total reviews

8

Average rating

4.8

5 / 5 Share

May 22, 2023

We've been using Globo for pre-orders for over a year and it has helped us manage orders really well. It is easy to install and use, whenever I have contacted customer support I have had prompt and friendly replies always resolving any issues. We will keep on using and really recommend!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2023

Awesome customer service, app is easy to use and works very well! Coming Soon badge would be great to have.

Using app

About 1 month

Total reviews

1

Average rating

5.0

1 / 5 Share

May 18, 2023

Horrible. They made some updates to the app and broke the Shopify theme we were using. Now need to mark all products as "Out of stock" to find a new reliable and fix this issue. Don't download this app. I want my money back.

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 1, 2023

I wanted to take a moment to let you know how impressed I am with the customer service the Globo provides. We've been using the app. for at least 8 months or maybe longer now. Anytime we have needed support, you have been there for us right away. I sincerely appreciate how Sarah replies to emails typically within an hour, even on weekends! It's so great working with a company that genuinely cares about their product and customers, addressing any problems immediately without complaint. The response time is stellar and dedication to resolving issues is unmatched. We've reached out more frequently in recent weeks, due upgrading to shopify 2.0 with a new theme. Sarah and the team have remained attentive and helpful. The customer service provided is a 5 out of 5 in my book! We could not be happier with Globo. . If you;re reading this and wondering about the app, it's perfect for us. We have lots of items that are being shipped from the vendors and as it's heading over here to Hawaii we've been using the Preorer and it's working out perfect for us. If you want to ask us about the app feel free contact us, yes we're a company in Hawaii. A brick and mortar store since 1996. Check out out website, hawaiiansouthshore.com, if you need any confirmation on our experience with working with Globo contact us for sure. Mahalo and aloha! David

Using app

6 months

Total reviews

8

Average rating

3.5

5 / 5 Share

May 16, 2023

Feature packed and has a good support, in my experience using the free tier their respond is fast and straight to the point.

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 14, 2023

So far so good. I'm early in using the app but the support has been excellent. They provide timely and hands on support with issues and are able to provide developer support to fit the app within your theme. 5 stars there for sure. The app also offers lots of pre-order/out of stock options, including signage for the products on your site and customizable deposit/payment options at checkout. My two improvement suggestions for them is to fix the dead thumbnail at checkout which does not pull in an image and to more easily automate how products go into pre-order availability for the app (e.g. if I put "pre-order" in the product title, it would be nice if the app new to pull it and apply a standard configuration).

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2023

This app is awesome! ! , the support team was very patient and responded very quickly. Love this app. I will recommend all my colleagues to use it. Thank you so much! I would give more than 5 stars if I could

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2023

At the moment I only use the back in stock section. There were some problems. This was resolved very quickly by contacting customer service.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 29, 2024

Support was very fast for resolving an issue on pre-order labels not appearing.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2023

The app provides almost whatever I want to have. We need to have pre-order with partial payment, balanace payment in one PO etc. For some other tailor made changes, they fit most of my needs as well. Supporting team is super helpful with precise solution. They really understand your requirements and your needs to make the shop better and better. Thank you Sarah and the team. Keep going!

Using app

28 days

Total reviews

1

Average rating

5.0