All reviews

Rating Breakdown

  • 5
    79% (431 ratings)
  • 4
    7% (36 ratings)
  • 3
    2% (9 ratings)
  • 2
    2% (13 ratings)
  • 1
    10% (56 ratings)

Reviews with Text

  • 99% (540)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 3, 2019

The app is fantastic - but the service from the team is even better. They have bent over backwards to sort out a couple of minor issues I was having for it and went over and above. I love their 24hr chat support - doesn't restrict you if you're in a different part of the world. I can highly recommend this app and the support the team give for it.

Using app

23 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for the review! We're glad to hear our support specialists were able to provide you with the amazing service that we're proud of. Don't hesitate to contact us if you need any help :)

5 / 5 Share

May 7, 2019

Has worked flawlessly from the get-go. Ran into a cart malfunction technical issue on a Sunday. Live chat support was there to help and the technical team implemented a fix within 24h while staying in constant communication. Great stuff!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! We're glad that our support and technical teams were able to help you. If you need anything else, don't hesitate to reach out!

5 / 5 Share

April 22, 2019

They helped us implement it like a rockstar! Great service! And the plugin is very good too. One of the easiest plugins so-far

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! We're happy you're finding it easy to use, and are able to gain so much value from it. Feel free to contact us if you need any assistance

5 / 5 Share

April 18, 2019

Great app! I had a few issues with the pre-order button showing up in places other than the product page, for example, the Quick View modal, and the featured product section in my theme which showcases a single product on the home page, The team was extremely quick to respond to my problem, and fixed it right away. I originally thought this apps (just like almost all shopify apps) was overpriced, but after this outstanding service, I am confident in my purchase. Highly recommend.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks very much for your review, we're very happy we could help solve any issues you were having, even with the difference in timezones. Don't hesitate to reach out if you need any further assistance!

5 / 5 Share

April 14, 2019

We've only had the app for a week and so far it's working out well. We had an issue with the pre-sale button and the team fixed it immediately.

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We're glad that our team was able to assist you. If you need anything else, don't hesitate to reach out!

5 / 5 Share

April 9, 2019

The app is helping us manage sales in our online store and we have gotten great support from everyone on the SpurIT team

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We're glad that our team was able to assist you. If you need anything else, don't hesitate to contact us!

5 / 5 Share

March 22, 2019

We've just installed this app and so far it works great. The response from the Spur IT team is really commendable. We had 1 small issue which was resolved within 24 hours.

Using app

4 days

Total reviews

2

Average rating

4.0

Developer Reply

Thanks very much for your review, we're very happy we could help solve any issues you were having, even with the difference in timezones. Feel free to contact us anytime!

5 / 5 Share

March 19, 2019

Works well with good customization options, and any issues we had were quickly resolved. Highly recommended.

Using app

About 23 hours

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review! We're glad that our team was able to assist you. If you need anything else, don't hesitate to contact us!

5 / 5 Share

May 16, 2020

We've been using this app for quite a while now to manage our pre-orders and it works very well. Recently we had to integrate it with a new update and the support team did a great job sorting it out quickly and with excellent communication. Eugenia was great and resolved an issue I was having right away!

Using app

Over 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We're glad that our support team was able to help you. Feel free to contact us if you need any help!

5 / 5 Share

March 6, 2019

Works really well! Great support and figuring out the inital problems I had. Now it works perfectly! Would definitely recommend it

Using app

16 days

Total reviews

6

Average rating

4.3

5 / 5 Share

July 2, 2021

The customer support team is fast and very helpful. The app works great and is flexible to suit your needs as well! Great app for help launching your upcoming product releases.

Using app

Over 2 years

Total reviews

13

Average rating

4.8

5 / 5 Share

Feb. 14, 2019

Although I feel that the price is expensive for the functionality of a pre-order app I must say that the support for this app has been outstanding in terms of solving problems and customization. If we need pre-orders we will be sticking with this app, thank you!

Using app

2 months

Total reviews

12

Average rating

4.7

5 / 5 Share

Feb. 13, 2019

The app is great but it's the support from the guys at SpurIT that make this a 5 star product. Working together, they helped us tailor this specifically to our requirements and we've no doubt that the finished product is going to help our customers get the products they want.

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 8, 2019

This app works great and also the out of stock notifier app that they make is awesome. extremely fast customer support!!

Store

Floto

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 7, 2019

This app is great and customer service excellent - they made a custom change within 12 hours for us - thank you!

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2019

What makes a great Shopify app, isn't just the functionality (which this app has) but also the support. We've been using Pre-Order Manager for quite a while, and the thing that has kept us has been the customer service. SpurIT cares about their users and responds very quickly. The app is great, helps manage appearance of your sales button and helps communicate preorder lead times to customers. The lite version works fine for a simple clothing brand like ours - and the full pro version looks meaty enough to take on bigger stores too. Great work, guys

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 4, 2019

Great service with the app. Ran into a theme update issue on a Saturday and they had everything fixed within minutes!

Using app

7 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 26, 2019

I used this app for years and it works great! On top of that, the customer service is awesome! They helped me immediately to solve the issues. Highly recommended.

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 24, 2019

This is a very useful app and customer support is great! I encourage everyone to contact their support for anything.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2019

This app is SO helpful! It allows us to be in full control of putting our sold out products on pre order. It has so many handy features aswell. Plus the customer service is so prompt and responsive! We get a reply within 24 hours everytime (not that we need support very often as the program just works) Would recommend to anyone wanting to put hot sellers on Pre Order between shipments.

Store

KOBOMO

Using app

Almost 3 years

Total reviews

4

Average rating

5.0