WOD: PreOrder Now
Pre Order App on Shopify
Rating
4.5
feedback
1,022
chart
#1,783
All reviews
Review RSS Feed
Aug. 22, 2023
Great customer service. Does what it says it suppose to do. Great for Pre- orders and subscription orders.
Hello Tropic Tan, Thank you for leaving us this 5-star review. We are pleased to hear that we provided you with great customer service and that Pre_Order Now is giving you what you need for your store. Stephanie and the Customer Support Team
Aug. 17, 2023
Great support, thanks Aman for your help! The app works well on the whole, sometimes a slight issue with the app not loading straight away on the product page and therefore a customer orders thinking the product is in stock. Any tips to fix this would be great!
Hi there Hornit UK, Thanks for reaching out to us and leaving us a great review. We are glad that you could use Aman's assistance to help you with your app. In regard to the loading page, we could employ a preloader to your app and it may be a work around for your store. Please know we are here if you need. Stephanie & The Customer Support Team
July 27, 2023
great app works well, i had a little issue with the mixed cart warning, but they fixed it up right away. thanks
Greetings CRAFT2U, Thank you for your glowing review. It is great that you reached out to customer support and we were able to assist you quickly with the mixed cart warning. Do not hesitate to reach out to us at anytime. Stephanie & the Customer Support Team
July 23, 2023
I actually logged into this app to delete it. I love the idea, but since adding it to my shop it has reduced my sales by playing havoc with the online store. Customers cannot use the drop downs in my store as when they go to the checkout their selections have changed to the top selection on any product. Not what they have chosen. I cannot recreate it and your support people cannot create the issue, but I have so many complaints. This was never an issue prior to the integration of this app.
Hi Showdown Rugs, We’re very sorry to hear that you’ve experienced this issue. In the past, we’ve seen this happen due to a javascript conflict, potentially with another app that has been installed. Unfortunately, as you note, we’ve been unable to replicate this issue for your store, which makes it very difficult to identify and implement a fix. Our development team has been informed of this unusual behavior and we will be investigating it to try to nail down a root cause.
July 17, 2023
Still figuring it out and yet to test it fully so cant leave a completed review until that time. Setup was a little difficult but support team sorted it in a matter of seconds. Issues integrating to my theme but that's not an issue with the apps end they provided all the necessary info and now its up to the theme developers to sort that their end. Will change review once more time has passed for me to assess the app for my specific needs.
Greetings TCG Collector NZ, We're very happy to hear that our support team was able to assist you with setup. We're confident that you will see value from our app, and we are always available to partner with you to ensure that your store is realizing the full value of our application. Please do not hesitate to reach out to us - we love to offer complimentary video walkthroughs and setup sessions. Stephanie and the Customer Support Team
July 11, 2023
I wish I could tell you how this app works, but I can't. I got a preview of it and asked for a demo to walk me through set up and they couldn't comprehend what I was asking... just a simple demonstration to show me how it works. Someone finally set up a call with me for 4pm. It's now 4:30pm -- nobody ever joined the call or contacted me. They clearly don't want your business, so don't waste your time trying to give it to them.
Hi xomarshmallow, We’re very sorry to have missed the meeting with you, this is not at all representative of the customer experience that we intend to provide. We will be conducting an internal investigation to determine how this occurred and ensure that it will not happen again. Our team has reached out to you to help set up your store. We are happy to offer free onboarding sessions, and we will ensure that a member of our team is available for you. We certainly do want your business and will reach out again immediately to try to arrange a time to meet.
July 11, 2023
Their customer service was fantastic. Aman was SO helpful and patient with me. He helped get everything set up great!
Hello 3 in 30 Podcast, Thank you so much for the positive review. We are so glad that Aman was able to help you with your store. It is great to hear that PreOrder Now is helping your business. Stephanie & the Customer Support Team
July 6, 2023
Effective and efficient app! Customer service is also very responsive to the inquiries and solve the issue very fast.
Greetings Kulture Home Decor, We thank you for the 5-star review! Your collections are perfect for Pre-Order now. We are happy that you can use this to benefit your store. Stephanie & the Customer Success Team
July 6, 2023
This Shopify app for pre-order management is fantastic! The support, especially Amandeep, was excellent. Highly recommended!
Hello GriddleGrills, Thank you for the great review! We are happy that Amandeep was able to help you with your pre-order needs. Your store looks great and we love that Pre-Order Now is working for you! Stephanie & the Customer Success Team
June 30, 2023
Adding his app has made selling, sorting, and shipping preorders much easier! Excellent customer service from @Josh tonight fixing a glitch with our Shopify theme! Thank you.
Hi Bayou Blanks, Thanks for the 5 star review! We're very happy to hear that Pre Order Now has made the preorder process for your store so much easier, we know that it can get complicated sometimes! We always strive to provide the best customer service possible and we're thrilled to hear that you received excellent service from Josh! Stephanie and the Customer Support Team
June 25, 2023
I had an issue setting up the app but the customer service team was awesome at helping me resolve this issue. Thank you!
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that our customer service was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Stephanie & The Pre‑order Now Support Team
June 27, 2023
UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price. The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence. You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work. I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order. ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful. It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.
Hi Forti Goods, we appreciate you updating the review from 1 - 3 stars. We're very happy that a member of our support team was able to get in touch with you and assist, even on a day off. We always love to hear examples of our team going above and beyond for our merchants. The issue with the buy buttons flashing between “add to cart” and “pre-order” is related to the order of operations in how a webpage loads – basically, the native Shopify theme elements will load first, then the elements associated with our app will override them. There can be a delay before this override occurs, which is why you saw the buttons flash between the two options. But after this delay, the webpage will show the correct option. We agree that the interaction between partial payments and discounts is confusing. This is related to an internal change that was made in order to support automatic payments for partially paid orders in our app. We are escalating this with our developers to investigate a better solution and we will proactively keep you updated as this effort progresses. Please do not hesitate to reach out to us with any additional questions/concerns! Stephanie and the Customer Support Team
June 20, 2023
Josh from Support was super helpful in fixing any issues that came up - thanks so much Josh! Would definitely recommend :)
Hello to our friends at Fox & Fallow Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 19, 2023
Very bad. Our site is down now. Please get your app together... I even tried to get help from your support which didn't work either...
Hello to our friends at JoDis! Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager at Pre‑order Now. I want to extend my sincerest apologies for the negative experience you had with the app. I'm VERY sorry about this; it is not at all what we aim for. We have sent you an in-app/email message to gather more information. We look forward to working with you again. We do offer 24-hour live chat support from Monday to Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients, where we can help resolve the issues. We work hard to ensure that every merchant using our app has an A+ experience. Tanu & The Pre‑order Now Support Team
June 16, 2023
Amandeep assisted in getting our pre-order button to work for a time sensitive issue. Great support service!
Hello to our friends at Bisbee Soap & Sundry Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Amandeep was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 16, 2023
Amandeep was a huge help in resolving all my concerns with my account & would always respond immediately!
Hello to our friends at XtremeMats Thanks for sharing your review with us and the community. We're delighted to hear that Amandeep was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 16, 2023
Aman was SO helpful when we needed support! He fixed our issue in minutes and saved us so much troubleshooting time. Very impressed! This app is amazing!
Hello to our friends at Brutalitees Thanks for sharing your review with us and the community. We're delighted to hear that Aman was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 14, 2023
Josh solved my problem in less than 5 minutes. Amazing customer support and app is easy to use as well.
Hello to our friends at Creo Swim Thanks for sharing your review with us and the community. We're delighted to hear that Josh was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 6, 2023
I'm very pleased with this app, it has all the options I need. I particularly like the ability to allow partial payment at time of pre-order and collect the balance when shipped. It was easy to customize the settings to make it visually compatible with my theme. There were a few very minor appearance issues, but I got fantastic and almost immediate support from Amandeep who fixed them right away.
Hello to our friends at Grow Towers Thanks for sharing your review with us and the community. We're delighted to hear that Amandeep was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 6, 2023
Josh was very helpful with our concerns! Good customer service! We just wish they cater for more themes.
Hello to our friends at EVORETRO Canada Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team