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Misleading App. I decided to try the app I was subscribed to the free plan. Under the Basic Plan is show Try it Free for 14 Days. So I decided to try it for 14 days, I cancelled within 10 days and was still charged $19.95. I showed the screenshot to the app developer they said because I used it back in 2020 I am not entitled to Try it free for 14 days then why does it say TRY IT FREE FOR 14 DAYS ? When you click on the try it free no where on the Approve Subscription does it mention anything about if you have used it previously you are not entitled to another 14 days again misleading by the app developer. I thought they where just trying to win me back as a customer which many apps and companies do these days when you have had such a long period of inactivity. Secondly this is the email from Roel on 16th April, I have escalated the issue to our technical team. They usually provide an update within one business day. Once I get an update, I will let you know. its now May 5th and still haven't recieved a reply. Easier to delete and uninstall the app than deal with the team.
We're sorry to hear about your experience and completely understand your frustration. Unfortunately, the message about the 14-day free trial is controlled entirely by Shopify and we're not able to edit it, even for returning users. We agree it can be misleading, and we sincerely apologize for the confusion it caused. We also recognize that our delayed follow-up on your support request added to your frustration, and that's on us. A member of our team will be reaching out to help address your concerns. - Pre-Order Now Management Team
Thank you for the 5-star review Bambuyu team!
The app is working fine but the support is terrible. I canceled my subscription. Tried to get in touch multiple times with the support desk. After waiting for 15 min the live chat starts. I answered all the questions and provided access to the store. After providing access the support desk never came back to me. After asking multiple times if someone was there i got no answer. Very disappointed..
Thank you for your feedback, and we're sorry for the experience you had with our team. While our team did respond to your messages and provided guidance on resolving the issue, we understand how important it is to get a quick response. Someone from our team will be reaching out shortly to make sure your concerns are fully addressed. - Pre-Order Now Management Team
App used to be good, new update absolutely sucks and is significantly more difficult to maintain products.
Thanks for sharing your honest feedback. We're sorry to hear the update caused frustration. We've noted your concerns, and since you're still using our app, someone from our team will reach out to you directly. We hope to turn your experience around. - Pre-Order Now Management Team
Very friendly, quick and professional support by Roel! Thanks for solving our problem. In general we are very happy with the app, and as experienced today, if a problem pops up, support is very helpful.
Hey there Snuggy Hoods Ltd! Thanks for the great feedback! We're glad to hear Roel provided quick and professional support. It's great to know the app is serving you well, and that our support team is there when needed. If you need further assistance, you know where to reach us!
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Thank you for the 5-star review BETTER BE BOLD® team! We appreciate your support.
Alina was really helpful! She resolved my issue quickly and efficiently
Hey MARIANDREE GAITAN and team! We're glad to hear that Alina was able to help you out! Thank you so much for taking the time to share your experience with us. If you need help with anything else, you know where to reach us!
easy and intuitive to use!
Hi there Bedtonic team! Thank you for taking the time to leave feedback. Is there anything we can do to improve your experience? We'd love to hear your suggestions. We hope to hear from you soon!
It's a great starting game point for marketing.
Hi there I AM FITNESS APPAREL and team! Thanks for the feedback! We're glad to hear it's been a solid starting point for your marketing. If there's anything we can do to improve your experience further, feel free to let us know. We’re always looking to make the app even better for you. Thank you for choosing Pre-Order Now!
i can not anymore access my data with the new version
Hey Importation Eno Friul and team! Thanks for the great feedback! We're glad our support team could assist you quickly and proactively. If you need further assistance, you know where to reach us!
Thank you for the 5-star review LIMS Legacy Malaysia and team!
Great app! very user-friendly and intuitive
Hey there Hera Concept and team! Thank you so much for your kind feedback! We're thrilled to hear that you had a great experience with our app. If you need help with anything else, please feel free to reach out to us!
Simply awesome! I had a small issue, started a chat, and it was fixed within 5 minutes. Great customer service!
Hi there Golf Skate Caddy Australia and team! Thank you for taking the time to leave us a review! We're glad to hear you had such a smooth experience! Our team is always here to help whenever you need it. Thanks for your support!
just starting
Hi Zhinh by Zoë and team! Thanks for your review! We're glad you're getting started. If there's anything we can do to improve your experience, please let us know. We’re always happy to help!
Alina solved my problem immediately.
Hi there Buttface team! Thank you for taking the time to share the experience you had with Alina! We're glad that she was able to provide prompt assistance. If you need help with anything else, you know where to reach us!
THe customer service was great. I wish there were more custom making options (aesthetically). But it is functional and great.
Hi Maloos Design and team! Thank you for your review! We're glad you had a great experience with our customer service. We appreciate your feedback on customization options and will keep it in mind for future improvements. Please let us know if there's anything else we can do for you!
Very helpful support!
Hey there Lunette team! Thank you so much for the 5-star review! We're glad that our team was able to help you out! If you need help with anything else, you know where to reach us!
Haven't had time to finish
Thank you for your feedback. I know you reached out about this yesterday, and we replied, but we may have missed each other. If you're still open to it, we'd be happy to jump on a quick call to walk you through the setup or troubleshoot any issues. A member of our team has already reached out to offer assistance. We look forward to helping you get set up! - Pre-Order Now Management Team
Thank you for the 5-star review Ease.Baby and team!
Exceptional customer service! Alina was incredibly helpful, quickly resolving my issue by updating the theme and button selector to match my store perfectly. She kept me informed throughout the process and made sure everything was working smoothly before signing off. The support was fast, professional, and friendly. Highly recommend this app and their amazing team! Thank you, Alina!
Hey there Onekid team! Thank you for your fantastic review! We're thrilled to hear that Alina provided exceptional support and ensured everything was customized perfectly for your store. Our team is always here to help, and we truly appreciate your recommendation! If you need help with anything else, you know where to reach us!
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