All reviews

Rating Breakdown

  • 5
    81% (1,167 ratings)
  • 4
    9% (136 ratings)
  • 3
    3% (48 ratings)
  • 2
    1% (20 ratings)
  • 1
    4% (61 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 17, 2021

The team that supports this app have been amongst the very best I have experienced in my years as a long time store owner. And not only have they been responsive, the app works as described. Those are two things that cannot be said for other apps / developers. I would highly recommend Pre-order Now if it meets a need for your business.

Using app

5 months

Total reviews

6

Average rating

3.0

Developer Reply

Hello friends at Newrome Press Thanks for leaving us this awesome review! We sincerely appreciate the kudos! We are happy we could help :-) We wish you and your store all the best! -Melissa & The Pre-order Now Support Team

1 / 5 Share

Feb. 15, 2021

Since I installed the app my website didn`t load the images. A day with nearly no sales because of this. My worst experience with any app.

Using app

About 22 hours

Total reviews

1

Average rating

1.0

Developer Reply

Friends from Kalma, Sean here, PreOrder Now guru... this is definitely not a normal side effect of our app. Sounds like your store's theme didn't play well "put of the box" with our app. Our support team can fix this sort of thing (free of charge) within an hour or two, max. Im so sorry this happened. We can do a live-chat with you when you add our app again to make double sure this doesn't happen again, if you'll give us another try? Please let us know - we take pride in making sure every merchant with our app gets exactly what they need. We can help with this! Sean & the PreOrder Now Team

5 / 5 Share

Feb. 15, 2021

Installed the App 1 hour ago, had some issues due to some code changes that we had done to our theme. They replied our email within 15 minutes, edited the code on our theme so that the issue was fixed within 20 mins. Absolutely amazing service, and we are on the free trial, we are signing up for the subcription now just on the customer service alone, the app also looks great on our site.

Using app

9 months

Total reviews

7

Average rating

3.4

Developer Reply

Hello friends at Combat Corner Norge We are are you happy your issue has been resolved :-) Thank you for leaving us this honest review, we wish you and your store a successful 2021 :-) -Melissa & The Pre-order Now Support Team

3 / 5 Share

Feb. 13, 2021

I just download the app so I can't give a review!! but I can't figure out how to set up the Preorder botton, It never shows only shows add to the cart!!

Store

BElisse

Using app

6 days

Total reviews

3

Average rating

4.3

5 / 5 Share

Feb. 10, 2021

Easy to start using, operates exactly as advertised, and very powerful options/customisation. Support is very helpful and responds quickly, which helps to get the fiddly bits perfect (given our highly complex customised website).

Store

Absafe

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

Developer Reply

Hello friends at Absafe Thank you for giving us this awesome review! We are happy we could lend a hand :-) We wish you and your store a successful year! :-) -Melissa & The Pre-order Now Support Team

4 / 5 Share

Feb. 22, 2021

You really can't apply the preorder button to one variant of a product? You have to apply it top all the variants? Even if you if all but 1 variant is available?? Update : Looks like they have fixed this issue so I updated my rating.

Using app

4 days

Total reviews

1

Average rating

4.0

Developer Reply

Friends from Coat of Arms, Sean here, PreOrder Now guru... I am terribly sorry about this experience you had with our app. If you are willing to give our app another try, I know we could fix this for you! Please let us know - we take pride in making sure every merchant with our app gets exactly what they need. We can help with this! Sean & the PreOrder Now Team

5 / 5 Share

Feb. 9, 2021

Did exactly what it said on the tin, and I was up and running perfectly in less than 30 minutes! Congratulations !

Using app

Over 1 year

Total reviews

23

Average rating

5.0

Developer Reply

Hello friends at Accurascale We are happy the app is working well for you so far! If you have any queries please don't hesitate to reach out to us, we would be happy to assist! :-) -Melissa & The Pre-order Now Support Team

4 / 5 Share

Feb. 8, 2021

I'm using it in mode "free" and it's ok! Easy and effective. I recommend it. (While you are using free mode, you just have one product in pre-order)

Using app

Over 3 years

Total reviews

2

Average rating

4.0

Developer Reply

Hello friends at Esperanto Jewelry Thank you for leaving us this awesome review! We sincerely appreciate it! Do not hesitate to reach out to us with any additional queries you may have :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Feb. 3, 2021

Pre-Order now is an invaluable app and the customer service team offers Incredible support. We have used this app for a long time, several years, to grow and support sales. - Thank you!

Using app

About 4 years

Total reviews

5

Average rating

4.8

Developer Reply

Hello friends at CastleMania Games We are thankful for your support, we wish you and your store all the best! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Feb. 2, 2021

Very easy to use! Exactly the app I needed to start launching my business. Will be interested to see what the paid version offers!

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Charlies Shadow We appreciate the kudos! Thank you for leaving us this great review! -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 31, 2021

Amir provided truly fantastic assistance with my Shopify page! He provided was fantastic and swift communication, and Amir solved the issue very quickly. Thank you very much Amir! Your help was greatly appreciated.

Store

IMBER

Using app

2 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello friends at IMBER We will let Amir know that his assistance was greatly appreciated, thank you for your kind and honest review! We wish you all the best in your e-commerce endeavors :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Feb. 22, 2021

Waiting to launch our store. Will update review after first sale. So far, very easy to use and navigate. *Update on 2/15/21: Its been a few weeks since downloading the app. There was an issue with the first theme so we changed it and everything worked fine, at first. Set up was pretty simple and everything worked great. Until the first time an item sold out and pre-order was "active" for that product. The "Pre-Order" banner on the product will not show up, the "Pre-Order" button does not show up, it did not notify the customer at checkout of the pre-order status, and did not reflect it in the email. A second order was later placed with 2 of an item, when we had 1 in stock. It never notified the customer that 1 item was pre-order. My wife and I have attempted to contact the company by email and have left 3 voicemail messages in the last 6 days, each time the claim they will respond within 24 hours and never have. We are extremely disappointed with the customer service. If the issue is fixed, I will update the review and reflect the changes. If not, we will be canceling and requesting a refund as they have not delivered what was advertised and promised with the product. I hope you have better luck than we have. **Update: Customer service fixed the issue promptly after our last request. We appreciate making it right and function as advertised.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Nine Realms Athletics Thank you for this honest review, we really appreciate it :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 29, 2021

The app is really easy to use. Shout out to their support team, Vlad! He was being extremely patient and helpful. Thank you!!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Forever Beaumore We are glad we could assist you! Thank you for giving this awesome review! We wish you and your store all the best :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 28, 2021

Definitely one of the better pre-order apps we've come across. Support was great helping us to set this up and getting the items to appear correctly on our website. Unlike other Pre-Order buttons, we've tried this doesn't appear to have any browser history issues, i.e. you can change details and settings for an item already setup, next time you refresh the page the new adjustments appear, other programs haven't and you end up having to clear your browser history to see them which is pointless if a customer has already visited the page and then returns. Its a bit slow loading on product pages but otherwise its be solid and produced good results for us, so 5 stars!

Using app

12 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello friends at Pushbikes Thank you for leaving us this great review! We are happy we could help :-) We wish you and your store all the best for 2021! -Melissa & The Pre-order Now Support Team

4 / 5 Share

Jan. 28, 2021

works great and is very easy to use and understand. I was able to perform the duties for my launch of my store.

Using app

7 months

Total reviews

2

Average rating

4.0

Developer Reply

Hello friends at Irene Watch Company Thank you! We appreciate this awesome review! -Melissa & The Pre-order Now Support Team

3 / 5 Share

Jan. 27, 2021

It's a fine app, but could benefit from added features and live support. Trust me, you do not want to have your pre-order messages vanish and now you customers have no idea when to expect a product that'll be out 4 months from now. Not fun. Live support + some added quality-of-life improvements or customization options and this app could become a 5 star app.

Store

Sanshee

Using app

Almost 3 years

Total reviews

11

Average rating

3.8

5 / 5 Share

Jan. 26, 2021

I was having trouble trying to get the pre-order button to pop up but support was insanely fast and helpful in resolving the matter. It was truly appreciated!

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at Dxpe Girl Society We’re happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 25, 2021

I needed help with pre-orders for a larger shipment I was about to receive. Easy app, great customer service.

Using app

About 1 month

Total reviews

4

Average rating

4.8

Developer Reply

Hello friends at Dice Envy We are happy we could assist! Thank you for leaving us this great review! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 24, 2021

Great app, well managed, and efficient! The price is a bit expensive than the other apps, but none comes close to the functions of this one.

Using app

About 2 months

Total reviews

22

Average rating

4.9

Developer Reply

Hello friends at Epic Loot Shop Thank you for leaving us this honest review! We appreciate the support, if you have any queries do not hesitate to reach out to us! :-) -Melissa & The Pre-order Now Support Team

3 / 5 Share

Jan. 21, 2021

I used this app for more than 4 months and I can tell that it is not enough. It sometimes works and sometimes does not. I lost customers and money because of these times. Whenever an update was made on the side of the Pre-Order App, your all settings will be gone. So one morning you click on your site, and there is no pre-order button.

Using app

About 2 years

Total reviews

1

Average rating

3.0