PreOrder Now WOD | PreOrders
Pre Order App on Shopify
Rating
4.5
feedback
1,432
chart
#2,707
All reviews
Rating Breakdown
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March 4, 2024
Garbage app. Nothing functions properly. So dissapointing.
Hi Bunny Knots and team, My name is Sharky, Team Supervisor here at Pre-Order Now. I apologize for the experience you've had with our app. We reached out to you through email and hope that you give us a chance to set the app up properly for you. Please be assured that there are no issues, and there are just a few things that need to be enabled for the app to work. I hope you reconsider our app. We will be waiting for your response. Respectfully yours, Sharky Team Supervisor - Pre-Order Now
March 1, 2024
Thank you for taking the time to leave a review Stanleys Coffee and team!
March 1, 2024
Installed and started my free trial, and on the same day, uninstalled because this app wasn't any use for us. HOWEVER, we did get charged at the end of the month. The support was emailed, but we got no response from them.
Thank you for leaving a review. We reached out via our customer service team to help with the charge. Would you be able to check your email and we will help there? We would also love to understand why it wasnt of any use and if there is anything we can be doing differently. We have a lot of positive feedback from other customers about the product, so anything else we can do to make it better is helpful.
Feb. 29, 2024
good and easy to use
Hey Cologne Collection Hub! Thank you for your kind words. We are grateful for your support! Please let us know if you need help with anything, our support team is always available for you.
Feb. 28, 2024
great app, intuitive, and tons of features. Support team is super responsive to any questions.
Hey IMEX-RC team! Thank you for your kind words. We appreciate your detailed review and we're glad that our team was able to help you out! If anything else comes up, you know where to reach us!
Feb. 28, 2024
c'est la deuxième fois que j'essaie d'installer cet application qui ne fonctionne pas! c'est une arnaque! en plus il est noté un essai de 14j alors qu'une fois le paiement validé aucun essai n'est pris en compte!!!
Hi there, My name is Sharky, Team Supervisor at Pre-Order Now. I'm sorry to hear about your experience with our app. We take your feedback seriously and we would like to apologize for letting you down. I reached out to you through a separate email to possibly sort things out. We'd love to jump on a call with you and get this fixed quickly. May I know your most convenient time? I hope to hear from you soon. Respectfully yours, Sharky Team Supervisor - Pre-Order Now
Feb. 27, 2024
Very helpful!! Would recommend
Hi there Dog Dialogue & Kitty Chats! Thank you so much for your recommendation! We love your review and we are very thankful for your kind feedback. If you need help with anything, please feel free to reach out to us.
Feb. 26, 2024
Thank you for the 5-star review! We appreciate your support.
Feb. 26, 2024
Great job,,, she really helped me with my issue
Hey there TRAP GRAF Ts and Team! Alina had a great time helping you out! Thank you for recognizing her efforts, we appreciate your feedback. If you need help with anything else, just let us know. Our team would be happy to help!
Feb. 26, 2024
great
Thank you for your kind words Lucky Bean team! We appreciate your support!
Feb. 26, 2024
First of all, I think it would be great if the instructions would tell us that in order to use this app that we need to be on SHOPIFY THEME 2.0 Secondly, I have been unable to install Thirdly there is an irritating pop up that SAYS congrat YOU HAVE A PREORDER, while I have been unable to completely install, so that's very confusing! Fourthly "Customers service" or chat just gives articles which are not completely helpful
Hi Julia, My name is Sharky, Team Supervisor here at Pre-Order Now. Thank you for sharing your feedback. I sincerely apologize for the inconvenience you've experienced with our app. I reached out to you in a separate email to possibly schedule a call and get the issues fixed. We would like to turn this experience around for you, and hopefully, you give us a chance. I hope to hear from you soon. Sincerely yours, Sharky Team Supervisor - Pre-Order Now
Feb. 22, 2024
Quick and good application
Thank you for the 5-star review! Glad you found our app quick and effective!
Feb. 22, 2024
Thank you for the 5-star review BlazzedFitness and team! We appreciate you support!
Feb. 19, 2024
Amazing app for pre-orders! Customer service was super friendly and helpful as well
Hi there True American team! Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you found our app amazing for pre-orders. Providing excellent customer service is always our top priority, so we're delighted to hear that our team was able to assist you effectively. If you ever need further assistance, please don't hesitate to reach out!
Feb. 16, 2024
Hi. I was having problems getting the pre-order app to work for our Easter Collection. I did not realize that I had to make an update & embed the app in my store. Sunny replied very quickly, identified the problem & sent me a video link to show me how to update my store. Thanks for the great customer service. Karen, Bean and Goose Chocolate
Hey, Karen! Thank you for your feedback! We appreciate you sharing your experience with us. It's great to hear that Sunny responded quickly and was able to help you resolve the issue with embedding the app in your store. If you have questions or need help with anything, please don't hesitate to reach out. We're here to support you!
Feb. 15, 2024
I highly reccomend this app! It is really easy to use and to setup. I would like to especially point out that the tech support team was extremely helpful when my store faced an issue with the app. They diligently solved my issue asap.
Hi there Zynnia team! Thank you for recommending our app! We're thrilled to hear that you found it easy to use and set up. The team had an amazing time helping you out, and we're delighted to have resolved your store's issue promptly. If you have any further questions, please don't hesitate to reach out. We're here to help!
Feb. 15, 2024
I had a small issue setting up a message on my website using this app and contacted customer service. My assigned agent (Alina) was able to help me within a few minutes. She even sent me a video tutorial on how to fix my issue. Customer service 10/10
Hey there ASPYR Athletic Wear! Thank you for the amazing review! We're thrilled to hear that Alina was able to assist you promptly and effectively. Providing top-notch customer service is a priority for us, and we're glad to have met your expectations. If you have any further questions or need assistance in the future, don't hesitate to reach out. Cheers!
Feb. 15, 2024
The app can be a bit fiddly but the support is amazing. Had an issue and within 5 minutes of contact support staff had it fixed.
Hi CJade Online Pet & Equine! Thank you for your feedback! We're sorry to hear that you found the app a bit fiddly, but we're glad to know that you had a positive experience with our support team. Providing excellent support is a priority for us, and we're delighted to have resolved your issue promptly. If you have any other questions or concerns, please feel free to reach out. We're here to help!
Feb. 14, 2024
Alina was fabulous and fixed me up.
Using app
3 months
Total reviews
1
Average rating
5.0
Hi Tastemaker Market Curated by Ric Orlando! Thank you for your wonderful review! We're thrilled to hear that Alina provided fabulous support and was able to assist you. If you ever need further assistance, don't hesitate to reach out. We're here to help!