PreOrder Now WOD | PreOrders
Pre Order App on Shopify
Rating
4.5
feedback
1,432
chart
#2,707
All reviews
Rating Breakdown
Review RSS Feed
Feb. 14, 2024
This app was easy to implement and the support has been very helpful, especially Sunny. Don't hesitate to add it to your shopify store, we have been using it for a couple years now and are very satisfied.
Hi B2BFAB team! Thank you so much for your wonderful review! We're thrilled to hear that our app has been easy to implement and that you've found our support team, especially Sunny, to be very helpful. It's wonderful to know that you've been using our app for a couple of years and remain very satisfied with it. If you need help with anything else, you know where to reach us!
Feb. 14, 2024
This app is not designed for stores with rich functionality. The pre-order button replaces the add to cart button only after the page fully loads - very delayed, poor customer experience and risk of orders being created incorrectly. Their team will waste your time promising that they are working on a solution and then another manager will message you days later to say there has been a misunderstanding between their team. My sincere advice is not to go down this route if you plan to scale. If you have a very small, simple business maybe this can work. Extremely poor!
Thanks for your honest and direct feedback. I'm truly sorry for the confusion during our conversation with you - I agree that we could've handled that better. I take responsibility for that. Regarding the issue that caused the button to load slowly on your theme, I raised it with our product development team to see what we can do to improve things on our side. I realize it's not soon enough to help your business, but hopefully it shows that we really do care about our customers' experience! Best regards, Hannes Bez | Director of Customer Experience
Feb. 13, 2024
Excellent customer service!
Hey happyjagabee store! Thank you for your kind words for our support team! This review just made our day. We appreciate your support a lot. If you need help with anything else, you know where to reach us!
Feb. 13, 2024
Super quick support!
Hi there Jamie Slye Hats + Accessories! Thank you so much for your kind words! We're thrilled you had a positive experience with our support team. Providing fast and helpful assistance is our top priority, and we're glad to see that reflected in your feedback. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Feb. 12, 2024
awesome
Hey there Simpson Collective! It's an awesome day all thanks to your wonderful review! Thank you for your support for our app. If you have any questions or need any help, please feel free to reach out to us!
Feb. 12, 2024
Sunny was super helpful and very polite in solving our issue, thanks!
Hi Maiami team! Thank you for taking the time to share your positive experience with us! Sunny will love it when he sees this! If you have any further questions or concerns, don't hesitate to reach out. We're here to help!
Feb. 11, 2024
I've tested all the pre-order apps and this is by far the easiest to use. customer support was incredibly quick to make changes and help me out. Thanks Zach!
Hey there emamaco and team! Thank you for your glowing review! It's great to hear that Zach provided you with prompt assistance and made the process smooth for you. We appreciate your support. If you ever need anything else, feel free to reach out to us!
Feb. 9, 2024
Alina is so incredibly helpful. After a different CSR did not adequately respond to my ticket, Alina corrected the issue in under an hour.
Hi there Foraged and Sown team! We're delighted to hear about your positive experience with Alina! Providing an excellent customer experience is our priority, and we're glad she was able to promptly resolve your issue. If you need any further assistance, don't hesitate to reach out!
Feb. 8, 2024
Great service smart techs
Hey there sixpackbags team! Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our service and found our team knowledgeable. We appreciate your support! Please don't hesitate to reach out if you need help with anything else!
Feb. 7, 2024
I just downloaded this app today and Alina has been amazing! She helped me fully get setup and now I am ready to start taking preorders. So happy with the customer service already! Thank you!
Hi Transcendent Active and team! Thank you for your wonderful feedback! We're thrilled to hear that Alina provided you with excellent support and that you're all set up and ready to start taking preorders. If you need help with anything else, you know where to reach us!
Feb. 2, 2024
Responsive and helpful tech support! Thank you so much to Alina for the thoughtful troubleshooting!
Hi there Cheyanne Symone and Team! Thank you for taking the time to leave a review! We'd love to hear more about your feedback. Is there anything else we can do to make your experience even better? Please reach out and we'd be glad to help you out!
Feb. 2, 2024
Been using this for app for a few years. Had an issue with it recently and Alina from customer service was able to resolve it for me right away. 10/10 app! 10/10 support!
Hey, Lil' Libros and Team! Thank you for your continuous support of our app. It's our honor to help you out and we'll make sure to continue to provide you with the assistance you need! Please reach out if you need help with anything else!
Feb. 1, 2024
Your agent, Zach, helped me a lot with updating the WOD extension on my website. I spent hours trying to fix a problem with my preorder button, and he has been a big help in understanding more about WOD. He is very patient and took the initiative to modify my account to fix all of my problems. Thank you so much, Zach!
Hey there CNMA CLUB! We're thrilled to hear that you had a great customer experience with Zach! Thank you so much for your feedback, Zach will surely love it. Please let us know if you need help with anything else! Cheers!
Jan. 31, 2024
Quick response and helpful
Hi there BodyByBree! Thank you for making our day with your wonderful review! Our goal is to ensure we provide a world-class customer experience to our merchants. Please reach out if you need further assistance.
Jan. 29, 2024
Awesome app, amazing support. Highly recommendable. Special thanks to Roel for their help.
Hey there Kimber Doll USA! We appreciate your recommendation. Thank you so much as well for your feedback, I'll make sure that Roel gets recognized for being so helpful. If there's anything else you need help with, you know where to reach us!
Jan. 29, 2024
Thank you for the 5-star review Viva Timepiece and team! We appreciate your support.
Jan. 29, 2024
PLEASE NOT INSTALL THIS - UNSATISFACTORY APPLICATION We have been unable to sell for several days, until we identified the error. This application has changed its conditions and without warning they are forcing us to take the payment plan. As we have not updated the payment plan, because no one has communicated it to us, they have disabled the purchases of the products in stock. Losing many orders. REGRETTABLE APPLICATION AND REGRETTABLE CUSTOMER SERVICE WHO DO NOT ANSWER.
Hi INDOMITO, My name is Serge and I am the CEO of the company that owns the application pro order now. I am so sorry you are having issues. We want to make sure you have the best product experience and help you ASAP. Our customer service team is reaching out to you directly to help now to make sure we resolve all your issues. If anything is not resolved, you can reach out to me directly at [email protected].
April 15, 2024
If you're seeking a reliable solution for partial payments, avoid this app. Despite our prior success with pre-orders involving partial payments, our experience with PreOrder Now was far from seamless. While customers would typically order and be charged an initial amount without issue, the process of collecting the remaining balance through the app proved to be anything but straightforward. Even with the app's team setting it up for us, we somehow still managed to encounter difficulties, leading to the inconvenience of having to manually send invoices to all our pre-order customers to collect the outstanding amounts. Adding to the frustration was the lack of instructional resources such as videos, blogs, or articles to assist us in navigating the payment collection or partial payment setup process. When seeking assistance, the only option available was to contact their support team via chat. Despite our familiarity with similar apps and their direct involvement in the setup process, we still found ourselves facing setup issues.
Hey there Hope Innovations team! Alina never fails to amaze us with her skills and willingness to help. Your feedback will definitely put a smile on her face! Thank you for the wonderful review! Please reach out if there's anything else you need assistance with.
Jan. 25, 2024
Pre order Now is a great app and their chat support team is amazing as well. They quick, professional and willing to assist with anything you may need I will highly recommend!!!! Alina was a great help and had great customer service skills
Hi VitalElite team! It was a pleasure helping you out! Thank you so much for your helpful and detailed feedback, we appreciate it. I'll also make sure that Alina gets recognized for the excellent customer service she provides. Please let us know if there's anything else you need help with.
Jan. 24, 2024
I just started setting and the support was incredible quick and helpful. It's exactly the functionality I needed so I believe it will be a great addition to my shop!
Hey there Colorway Arts and team! Thank you for your wonderful feedback! Your review made our day! Please don't hesitate to reach out if you need our assistance.