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After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software. $99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have. We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it. Hannes Bez | Director of Customer Experience
This works for me as a small business! Easy to use !!
Hi there Lotus Lyfestyle and team! Thank you so much for leaving a review! We're glad that you had a great experience using our app. If you have questions or need any help, please don't hesitate to reach out to us!
Der letzte Schrott und der Support ist keine Hilfe
I'm so sorry about your poor experience with us so far. I will be reaching out to you directly to see if we can fix things and win back your trust. At the very least, I want to make sure that we learn from what we did wrong here so we can make sure it does not happen again. Hannes Bez | Director of Customer Experience
Thank you for the 5-star review Cherryline team! We appreciate your support.
Been using it since we started. Never fails, customer support always there. Great app all around. Easy to use and configure.
Hey Bocock Brothers Premium Cigars and team! Thank you for your kind words for our support team! We're glad to hear that they were able to help you out and provide a solution. If you need help with anything else, you know where to reach us!
Sembra essere una buona applicazione
Thank you for the kind words Pokè Boss Store! Your support is highly appreciated and helps us a lot. If you need any help, please don't hesitate to reach out to us!
good app :) - you should be able to select one product and click to add all sizes to preorder instead of having to go into each size though! and sometimes there is issues with using this app while running promotional codes and the codes not working with the app
Hi there OnceWas team! Thank you for your detailed feedback about our app. Can you tell us more about the issues you've encountered? You can also reach out to us by clicking on the chat widget within the app. We are eager to help you out and to ensure that everything is working on your store. We hope to hear from you soon!
This works very well!
Hey there for WaitForMe team! Thank you for leaving a review! We aim to provide the best experience to all our merchants and would love to understand how we can improve. Is there anything we can do to make our app better suit your store's needs? We hope to hear from you soon!
"I don't usually leave reviews, but I felt compelled to share my experience with Pre Order Now's support team. Despite encountering an issue with their app conflicting with my theme, they were incredibly prompt in responding to all my emails. I granted them access to my store, and they efficiently resolved the issue remotely, which was truly fantastic. To top it off, they even went the extra mile by sending me a video demonstrating the app working seamlessly in my store. Thank you for your exceptional support and service."
Hey there MAISON&GRACE PUBLISHING and team! Words cannot express how thankful we are for this wonderful review! We're glad that everything was fixed by our team and we thank you for your patience while we were working on it. If you need further assistance, you know where to reach us! Thank you for choosing Pre-Order Now!
Thank you for the 5-star review PequenasIndulgencias team!
Muy facil!
Hi Doslobos team! We're glad to hear that you had an effortless experience using our app! Thank you so much for sharing your feedback, this helps us a lot. If you need any help, please feel free to reach out to us!
great fast
Thank you for the 5-star review team! We appreciate your kind feedback and support.
gud
Hi team! We are happy you think are app is good! Shoot us a note if there is anything we can help with so we can change the good to GREAT!
Easy to use. Quickland promt asssitance!
Hi Silvianheach and team! Thank you for the 5-star review! We're glad that you find our app easy to use and that our support team was able to provide quick replies. We will continue to do our best to provide you with the support you need. If you need any help, please don't hesitate to reach out to us!
Great app to ensure you dont miss a sale. Quick responses from the team to get any minor issues sorted.
Hey there Hepburn Hardware - Wholesale and team! We're glad that you liked our app! Thank you so much for taking the time to leave us a review. The support team will surely be hyped to see this! If you need help with anything else, you know where to reach us!
great easy to setup
Hey team! Thank you for taking the time to leave us a review! We're thrilled to hear that you had an effortless experience setting up our app on your store. If you need any help, please don't hesitate to reach out to us by clicking on the chat widget within the app! Cheers!
good
We're glad that you liked our app Masterpiece Co.! If you need help with anything, just let us know. Thank you for choosing Pre-Order Now!
easy to use
Hi 08sircus, Thank you for the time you spent leaving us a review. Can you tell us more about your experience? We would like to know what we can do to improve our app and provide you with a better Pre-Order app. I hope to hear from you soon!
I am forced to leave this review. I do not know if I am happy, but cannot continue without leaving a review.
Hi gigawattgame and team, We appreciate your feedback and I'm sorry to hear that you were forced to leave a review. I reached out to you through your Instagram page to offer assistance. We are eager to help and please be assured that we will do our best to set everything up for you if you give us the chance. I hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - Pre-Order Now
Thank you for the 5-star review Slaapspeciaal and team! We appreciate your support.
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