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Thank you for the 5-star review THE PEDI SHOP and team!
Great customer service. Responded quickly to my questions and had everything working quickly.
Hey there Jumelle Press and team! We're glad to hear that our team was able to help you out and answer your questions! We appreciate you sharing your experience, this helps us a lot. If you need further assistance, you know where to reach us!
the basic functionality of this app should be: 1 click and a product is set to reorder 1 click and its normal add to cart I've spent hours in the chat to first get products to show up for preorder and then I have now spent hours to try to make products normally available again. i am now going to uninstall the app hoping that my products can be normally purchased again
We're glad that you liked our app Awesome Maps and team! Thank you for your support!
Thank you for taking the time to leave us a review Elluce Interiors and team!
dbhdhdd
Hi there UtsavBox and team! Thank you for taking the time to leave us a review. Can you tell us more about your experience? Is there anything we can do to improve our service? We hope to hear from you soon. Cheers!
Easy to use and I love the new updated features.
Hey there Gloria's Shito and team! Thank you for your kind feedback! We're glad that you like the updates we've implemented. We'll make sure to continue to improve our app for your store's needs. If you need any help, please feel free to reach out to us!
After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software. $99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have. We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it. Hannes Bez | Director of Customer Experience
Der letzte Schrott und der Support ist keine Hilfe
I'm so sorry about your poor experience with us so far. I will be reaching out to you directly to see if we can fix things and win back your trust. At the very least, I want to make sure that we learn from what we did wrong here so we can make sure it does not happen again. Hannes Bez | Director of Customer Experience
Thank you for the 5-star review Cherryline team! We appreciate your support.
Been using it since we started. Never fails, customer support always there. Great app all around. Easy to use and configure.
Hey Bocock Brothers Premium Cigars and team! Thank you for your kind words for our support team! We're glad to hear that they were able to help you out and provide a solution. If you need help with anything else, you know where to reach us!
good app :) - you should be able to select one product and click to add all sizes to preorder instead of having to go into each size though! and sometimes there is issues with using this app while running promotional codes and the codes not working with the app
Hi there OnceWas team! Thank you for your detailed feedback about our app. Can you tell us more about the issues you've encountered? You can also reach out to us by clicking on the chat widget within the app. We are eager to help you out and to ensure that everything is working on your store. We hope to hear from you soon!
This works very well!
Hey there for WaitForMe team! Thank you for leaving a review! We aim to provide the best experience to all our merchants and would love to understand how we can improve. Is there anything we can do to make our app better suit your store's needs? We hope to hear from you soon!
i like that the first pre order product is for free .
Hi Roberta, My name is Sharky, I'm the Team Supervisor at Pre-Order Now. We aim to provide a 5-star experience to all our customers and would love to understand how we can improve. If there were any issues or if there’s anything specific that led to the 2-star rating, please share your thoughts. Your feedback is important in helping us improve our app. I hope to hear from you soon. Best Regards, Sharky Team Supervisor - Pre-Order Now
"I don't usually leave reviews, but I felt compelled to share my experience with Pre Order Now's support team. Despite encountering an issue with their app conflicting with my theme, they were incredibly prompt in responding to all my emails. I granted them access to my store, and they efficiently resolved the issue remotely, which was truly fantastic. To top it off, they even went the extra mile by sending me a video demonstrating the app working seamlessly in my store. Thank you for your exceptional support and service."
Hey there MAISON&GRACE PUBLISHING and team! Words cannot express how thankful we are for this wonderful review! We're glad that everything was fixed by our team and we thank you for your patience while we were working on it. If you need further assistance, you know where to reach us! Thank you for choosing Pre-Order Now!
Thank you for the 5-star review PequenasIndulgencias team!
Muy facil!
Hi Doslobos team! We're glad to hear that you had an effortless experience using our app! Thank you so much for sharing your feedback, this helps us a lot. If you need any help, please feel free to reach out to us!
great fast
Thank you for the 5-star review team! We appreciate your kind feedback and support.
gud
Hi team! We are happy you think are app is good! Shoot us a note if there is anything we can help with so we can change the good to GREAT!
I reached out late at night with an issue i needed resolved quickly. PreOrder Now was able to assist and correct my issue within 20 minutes.
Hi Mike Chasteen Jr. Apparel! Thank you for recognizing our team's efforts. It was a pleasure to help you out! If you need help with anything else, you know where to reach us!
Easy to use. Quickland promt asssitance!
Hi Silvianheach and team! Thank you for the 5-star review! We're glad that you find our app easy to use and that our support team was able to provide quick replies. We will continue to do our best to provide you with the support you need. If you need any help, please don't hesitate to reach out to us!
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