Printful: Print on Demand

Jan. 23, 2021

I really like how easy and fast it's the process to desing the products and how efficcient is the page to load in the shopify page!

Jan. 22, 2021

Misprinted the first order going to a paid customer. Sort these reviews by "Helpful" and you will see I am far from alone here. - That is it. That should be enough of a review for any business owner. If you need more convincing that I'm not just a failed, salty, get rich quick hopeful, keep reading. Flat out refuses to reprint or refund it. It is an error caused by their negligence. The graphic is so stretched there is a 1/2 inch discrepancy between the top width and bottom width. To add: My first business was a graphic design and printing company that I sold over 15 years ago. Despite my knowledge of printing processes, and file preparation I was told my files were to blame for the abysmal print quality. The same files have printed well on several other products from equal suppliers. Customer support uses ZenDesk and will not answer real questions, but only link to articles on how to fix things. The problem is that these articles about color modes and document set up completely contradict themselves. No matter how you set it up, they have an out to claim you are at fault. I'm a serial entrepreneur that has founded several profitable businesses, and consults for large companies on fixing issues like this. Based on my interactions with Printful customer support, and the quality of product received, I can no longer in good faith recommend this company. They do not have the customer in mind, and more importantly they do not have YOUR future customers in-mind. No hard feelings, about 20 other suppliers exist. All of them with less market share which means they will work for your business, and have more bandwidth for supporting your needs. Right now Printful is Blockbuster, sitting on piles of cash and ignoring customer support requests, because they own the most market share and feel they are too big to fail. What they are failing to see is there are about 35 Netflix like companies waiting to take their customers and treat them well. Do yourself a favor and use one of the other great options. I'm in a fortunate situation where these types of errors won't sink me. That said if I was just starting out and trying to keep costs low this very well may have bankrupted me. Also good to note that it will take a long time, and multiple sample prints (That you will have to pay for) to make sure your customers are getting what they paid for. Even after that process there is no guarantee of quality. In-fact their terms of service state they can misplace a print up to 1 entire inch. A shirt with a 1 inch discrepancy would still be sent to your customer, and you as the business owner may lose a customer and never be notified. If that isn't enough to convince you to steer clear, Printful actually tried to upsell me their "Design Services" in response to my complaints that their document set up articles contradict each other. Looking forward to the standard copy and paste response from a rep blaming all of this on me, the customer. Shopify, I can prove all of this. I have the receipts. Please contact me should this company ask to remove my review. Anyway, Shopify fam, happy Friday! I hope you have a great 2021, and your conversion rates stay high. :)

Jan. 21, 2021

THIS APP IS AWESOME ! THANK YOU ALL FOR MAKING THIS EXPERIENCE SOME WHAT EASY AND FUN ! THANKS TO THE TUTORIAL I AM ABLE TO NAVIGATE WITH A LITTLE HELP FROM MY DAUGHTER.

Jan. 20, 2021

I love the app ,it really helps me a lot .They are great. They work very well , and deliver on time.

Jan. 20, 2021

I used this app to help build my brand, i have used many print on demand services and in my personal opinion printful is the best.

Jan. 19, 2021

many thanks for this app that a good for the new web also you can do the job very easily and pay to them. thank you for all.

Jan. 17, 2021

For someone that just wanted to get a few ideas out there, both of these apps have been an incredible help

Jan. 17, 2021

I’m just starting with Printful. I love it so far, especially the pattern tools and the integrated shipping with Shopify.

Jan. 17, 2021

Great app and integration. I used printful years back (and remember it being good then) and was pleasantly surprised how far they've come from an already great app. Simple to use but deep when you need it.

Jan. 17, 2021

--To update-- I understand the problem very well and my concerns are not related to the days of delivery. My concerns are about the information for the customer. Why send me a satisfaction check request on the second day when you know delivery will take so long? And why do I get the information that I have to wait 20 days in addition to the expected delivery date, after a review? Times are tough, sure, but bad news is always better than no news! So my concerns are about the communication of printful. --Original-- The app as such is great. The editor is well done and made it a lot easier to design your own print pieces. So far that's positive. What doesn't work well is the shipping and the information for the customer. I have on January 5th. ordered three items. The last tracking status shows January 8th. Today we have January 16th. without that I have any further information about the whereabouts of the goods. For me, for my customers, this is a certain length of time without status. Unfortunately, I will not be able to use the service like this.

Jan. 15, 2021

The integration with Amazon dosen't work anymore, the information on Printful web site is outdated... The discussion I have had with Printful is that Amazon has changed the process and at the moment Printful cannot help, you have to look to Amazon. By reading all the comments on the web and here, I conclude that I am not going to partner with Printful and look for another POD. .

Jan. 14, 2021

I will not forget the amazing support service. Recommend to try out. I will not forget the amazing support service. Recommend to try out.

Jan. 14, 2021

Super Qualität und top Preise. Ich arbeite jetzt schon eine Zeit mit Printful und der Service ist TOP.

Jan. 13, 2021

Im Gegensatz zu gewissen deutschen Konkurrenten ist diese App unschlagbar im Service. Die Produkte sind hochwertig, kommen nach ca 1 Woche an, der Support reagiert schnell und ist bemüht, zu helfen. Die Bio-Produkt Auswahl ist mein absoluter Favorit, natürlich ist die Einschränkung in der Farbwahl bedauerlich. Ich hoffe das wird noch weiter ausgebaut! Als POD-Anbieter auch Europaweit auf jedenfall empfehlenswert!

Jan. 13, 2021

J'ai utilisé cette application pour crée ma marque de vêtement est la tester sur un marché. Les matériaux sont de bonne qualité même si d'autres doivent être améliorer mes dans l'ensemble c'est très bien.

Jan. 13, 2021

I love this app because it has a lot of helpful tools that is needed for my online business and plenty of options and help.

Jan. 12, 2021

I use this service to design and sell clothing and accessories through my business. I am absolutely blown away by the quality of printfuls products. Production and shipping times are very good. Would not do business anywhere else. 10/10

Jan. 12, 2021

Not just extremely slow shipping but slow production as well. Put in a sample order last year that took a month to even start production. Have been using other providers instead. Disappointed because I wanted this to be my one stop supplier and liked the idea of in-house production. Maybe they will get better but I canʻt risk alienating my customers as a new business...

Jan. 12, 2021

The stimates of delivery are always false: upt to a month later of the latest day of delivery, still a lots of products don't reach costumers. They don't even reimburse the costs of shipping, although them being quite high for this sector. Costumer support is lame, as they basically are there to redirect you to their webpage and not provide any support. Don't use printful: you will loose not only your time, but also your money, as they forget about you all the time. They lie continuously on their services. (I have been working with them for a whole year, and when you expect that things have been solved... they come up with a new idea to mess with you) Do you see all the 5 STARS reviews? All look the same one/two lines, without any answer from Printful... just bots. Don't fail to them.

Jan. 9, 2021

Lots of products, fair prices, good fulfillment. Choose from hats, t-shirts, sweaters, and more. Ships to the customer in 2 weeks or so.