Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,010
chart
#105
All reviews
Rating Breakdown
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Jan. 9, 2021
Easy to use functionality and great product designs. Best product images I have found to date. Great shopify app! thanks
Jan. 9, 2021
I enjoy using this app. It’s been a seamless integration to not only design and build a catalog with items of my choosing but also to effortlessly get them across multiple sales channels with the Shopify platform.
June 12, 2023
UPDATE AGAIN:6-12-23 Delivery Delays??? 6 months later still no contact from support about any issues at hand WOW UPDATE AGAIN:1-15-23 I have been trying t reach support for weeks. You state that you have live chat but I have yet to ever reach Live Chat. I have a business question and I need to reach a live agent. HOW do I do that? I clicked the bottom right and asked for support and this is what I got. How do I get in touch with Printful support? Get in touch with our team using any of the contact methods below. Live chat: use our chat widget in the bottom-right corner of any printful.com page. Printful app chat: go to Settings, click on Customer support > Support chat where you can also upload photos straight from the phone if necessary. Email: send an email to [email protected] Please Reach Out To Me ASAP. UPDATE: Couldn't figure out why I wasn't selling and would get the occasional message about weight. So I looked to see what shipping weight for 1 tumbler is and they have it set for 11.25pd and one is even 16 pounds! No wonder my tumblers aren't selling. I have tried to reach out to customer service but there is no live chat that I have been able to fund. Printful if and when you see or read this please reach out to me so we can get these issues resolved. Also is there a reason why you aren't showing up on my vendor list?
Hi there! Thank you for your review! I'm very sorry to hear that your experience with using our services during this difficult time has not been pleasant! I completely understand how frustrating the delivery delays are. It is true that we have seen slight delays caused by Covid-19 + holiday order influx on average. We also suggest communicating these delays to your customers to help manage their expectations during this time. I understand that you had some concerns about your orders. It is important that you receive high-quality service from us and we definitely want you to have a positive time using our services! We would like to look into the communication you had with our Customer Support team and make sure the issue is addressed. Please provide information on your experience with our customer service by sending details to [email protected], we would appreciate hearing from you! UPDATE: Thank you for your feedback. We're glad to hear about your positive experience and hope to continue providing our best support! :) If you have any questions or concerns, please don't hesitate to reach out to us! - Elina
Jan. 8, 2021
Very useful for creating designs.If anything you should have this app to promote your own brand or creating mock ups for future ideas
Jan. 7, 2021
This app maybe the fastest response I can get. Great! This app maybe the fastest response I can get. Great!
Jan. 7, 2021
Easily integrated into my website! It allowed me to kick off my business without diving into inventory costs.
March 12, 2024
Great app, easy to use and customer service is excellent and available when needed. Wish you offered more types of printing options (e.g puff print, embossed)
Jan. 6, 2021
So far I'm having a great experience with it - no bugs or glitches. I'd recommend it. Still looking to see how I can get more products.
Jan. 6, 2021
Not Recommended! I ordered a t-shirt in November and it said it will arrive to my clients address by the 25th of the same month, so far, January and it never arrived. Customer Service I spoke to said for me to wait till January 23rd to make a complaint, which to be honest is quite shocking since Printful advertises 3 to 5 shipping deliveries. Ok, we're in the middle of the pandemic, but to ask me/my client to wait 2 months is ridiculous, and also the t-shirt never arrived, so of course I lost a client and a lot of time and money. So I don't recommend their service. Not good at all!
Hi! Thank you for your feedback. We're very sorry to hear about your order being delayed. Right now there are major international shipping delays and although we understand how frustrating it is, we hope that after the holiday season the shipping times will improve. In general, our shipping time is determined by the destination address and we don't have a set shipping time, all of those are estimates based on the average of the previously delivered orders. Please know that we are working with our carriers to shorten the delivery time. Upon checking the communication with our team, we see that the order was refunded in full and we noticed a the mistake on our side - the month provided was inaccurate, the waiting period should be until December. We will internally take a look at the communication to improve the services moving forward. If you have any other feedback, questions or concerns, please don't hesitate to reach us at [email protected]
Jan. 6, 2021
Printful is easy to create products and edit on Shopify. Also love that there are labels for clothing items.
Jan. 6, 2021
Easy to use, fast and superb quality of printing, still learning all the possibilities thanks to the blog a bit expensive for e-commerce store
Hi there! Thank you for sharing your feedback. We're happy to hear you are enjoying our services! Regarding our product pricing, we understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible. If you have any additional feedback, as well as any questions or concerns, please reach out to us at [email protected]! - Elina
Jan. 5, 2021
Good integration with Shopify but no support. I'm a new customer and all I get when I click on the chat icon is a list of links. 24/7 customer support?
Hi there! We're very sorry your experience using our services hasn't been the best! We try to be available in chat 24/7, though some hours can be more crowded than others and also delay our replies. If you have any questions feel free to email us at [email protected] or check the availability of the chat button. We do want to make sure that we provide you with the most elaborate information and answers and customer care is one of our top priorities. We appreciate your feedback in this regard and will use it to improve our services moving forward. Please feel free to reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Elina
June 12, 2023
The main reason I love Printful so much is the seamless integration with Shopify. It's like they were created together. Plus great quality, good service, white label is well done and when a bug happens, they try to make it right. Also, great forums and resources. They're not the cheapest but you get what you pay for and selling quality products with exclusive designs comes with a price. I'm very happy. I just wish they had more products in the home decor category.
Jan. 4, 2021
I sold three mugs recently for $51. After Printful deducted their product fee, printing fee, shipping fee, and taxes, my profit was $7. Who is actually making money with them? Combine very high prices with feedback I requested from customers who purchased my Printful fulfilled products recently ... "not up to your usual quality" ... "Print was off-center" ... "took a long time to arrive" ... "arrived broken". That's four too many red flags. Looking at options because I can't sell products that are merely "good enough".
Hi! Thank you for your detailed feedback. We're sorry to hear that your experience recently hasn't been up to par. Please note that our product prices include not only the product itself but also our 24/7 customer support, mockup and design generator, as well as free cliparts and designs. And if there are any issues with the order or the product, please don't hesitate to reach out to our teams via [email protected] and we will do all we can to investigate each order and work on a solution with you. Shipping delays are a global issue and although we can't affect it, please know that we are doing our best to fulfill and ship out all orders as soon as we can. If you have more feedback you'd like to share, any questions or concerns, please let us know via [email protected]
Jan. 4, 2021
It really helped me a lot, excellent! It really helped me a lot, excellent! It really helped me a lot, excellent!
Jan. 3, 2021
Good product selection, fast shipping and top notch print quality. The small handful of times I've had issues customer service was quick to fix the problems. Best POD service I've found on Shopify.
Jan. 1, 2021
Great but too bad we can't use the product review and sometimes not that intuitive but making it work. Thanks
Dec. 29, 2020
almost everything is out of stock. gotta go elsewhere to do business. tried to support, but their reputation has been soured since the pandemic began. i cant sell anything using this service at the moment. frustrating. gotta re make my whole store.
Hi there! Thank you for your feedback! We're very sorry your experience using our services hasn't been the best! These are extraordinary times for all of us, and the current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers and working on improvements. Keep in mind, some items are ordered on demand, which may add to the stock delays or cases when the items become unavailable unexpectedly. We are very sorry for the inconvenience this has caused and we will definitely look into a better way of communicating this with our customers in the future! Please let us know if you have any additonal questions, concerns or anything else at [email protected]! - Elina
Dec. 28, 2020
I used this app to generate mock ups for merchandise on my website the intergration is simple uploading is simple also it would be cool if there were more places to print on the merchandise but maybe it's not a feature that comes with the free version buts a very useful tool for anyone lookin to get a good boost on E-commerce sales.
Dec. 28, 2020
Easy to use. great way to put personal designs for my business! would recommend to any shopify user or anyone who wants to personalize their own.