Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,010
chart
#105
All reviews
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Dec. 28, 2020
I used this app to generate mock ups for merchandise on my website the intergration is simple uploading is simple also it would be cool if there were more places to print on the merchandise but maybe it's not a feature that comes with the free version buts a very useful tool for anyone lookin to get a good boost on E-commerce sales.
Dec. 28, 2020
Easy to use. great way to put personal designs for my business! would recommend to any shopify user or anyone who wants to personalize their own.
Dec. 26, 2020
I would give zero stars if I could. This company will do everything they can not to refund you for their own printing errors. I am now in debt $2k with a customer because they printed 100 shirts so badly you could not even read the logo and they only want to refund 20% of the order. Their customer service team is not in the USA and they refuse to allow me to speak to someone in the USA on the telephone. Shop elsewhere!
Thank you for sharing your review, we truly appreciate it! We’re sorry your experience didn’t match your expectations, but we hope we can improve it moving forward. Our Customer Support is available 24/7 and we are located in the US as well as Europe so we can provide faster support to our customers. We definitely understand that receiving items with quality issues is not pleasant, and I am sorry that some products arrived in poorer than expected condition! We have refunded you for those accordingly. We do take quality concerns seriously, and we also take full responsibility in cases where an item has a print or a quality problem by offering a reshipment of the product or a refund for it: https://www.printful.com/policies/returns. However, the submitted print files for your order were not according to our file guidelines, which we also mention in our File Guidelines section with each product and also on our blog post: https://www.printful.com/blog/everything-you-need-to-know-to-prepare-the-perfect-printfile/. Unfortunately, a reprint of the same items would result in the exact same outcome. We know that you have been in direct communication with our support team in relation to your concerns. However, we also wanted to note that we pride ourselves on the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible. Please feel free to reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! -Lauma
Dec. 26, 2020
This app is amazing! I love the quality of each product and the materials that are used. The support team is always helpful as well! No issues so far.
Dec. 26, 2020
wonderful integration and super easy to use! Does not made the things complicated! But, i will like to have more options on shoes and sneackers!
Dec. 24, 2020
j'ai utilisé cette magasin de vêtement pour m'aider à vendre de vêtement sur mon store Foxter Five'store
Dec. 25, 2020
Works fine but the shipping is horrible. Every order is stuck in Riga for serveral days without any information... Update on the answer: This has absolutely nothing to do with holiday season since we had the same issue for every order since September. Always delayed and took more than 10 days. Every time the package is stuck in Riga..
Hey! Thank you for sharing your feedback with us! We are very sorry to hear your orders have been delayed, we understand how unpleasant this is! Currently, we are seeing longer delivery times globally due to the holiday season and higher online order volume. Please note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. We have shared this information on shipping delays on our Fulfillment Updates page: https://www.printful.com/fulfillment-updates If you have any further questions or anything else please feel free to reach us at [email protected]! -Lauma
Dec. 23, 2020
I am very impressed by the APP. The UI design is quite basic but all the functions are great.recommend
Dec. 23, 2020
This app would be better if there was a system in place that deleted the "out of stock" variants automatically, while letting the store owner know
Thank you for sharing your review! Although currently, this feature is not available, we are always working on improving our services! Please submit your idea for a Community Vote on our New Feature page: https://www.printful.com/feature-request. If you have any additonal feedback, questions, or anything else, please feel free to reach us at [email protected]! -Lauma
Dec. 23, 2020
This is a very good app but the team has been really helpful. This is a very good app but the team has been really helpful
Dec. 22, 2020
It makes all simple, exactly what I was looking for. Thank you. It makes all simple, exactly what I was looking for. Thank you.
Dec. 20, 2020
i use this app to create a t-shirt design and other , it s so greatful and nice , it s easy to use and manupilate
Dec. 20, 2020
Very disappointing to say the least, poor print quality and long lead times. Despite following guidelines to the letter
Thank you for sharing your review! We are very sorry to hear your time using our services hasn't been the best, but we hope to improve it moving forward! Any errors on our part are always covered by our Returns Policy and we'll offer a reshipment or a refund, you can view it here: https://www.printful.com/policies/returns. We'd like to learn more about your experience, please reach us at [email protected] and we'll do our best to help! -Lauma
Dec. 17, 2020
We used to love Printful, but now they've shifted to shipping their items from other countries and making their customers responsible for any charges and taxes that come with that. The worst part is that they don't even tell you. We've had two of the same item in different orders ship from two different countries and were charged completely different prices. This makes it impossible to know what to charge our customers and resulted in us losing money, essentially paying for some of our customers to get a free item. Customer service reps are rude, unhelpful, and even threatening. Printful needs to get its act together.
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward! When agreeing to use our services you have agreed to our TOS Section 1. and 5.D, you can find this information here: https://www.printful.com/policies/terms-of-service. Order routing happens automatically using an advanced algorithm to ensure your customers can receive the orders in a timely manner. We also have this information available on the pricing tab in our Product & Pricing catalog as well as in our FAQ's: https://help.printful.com/hc/en-us/articles/360014068659-Can-I-choose-where-my-products-are-fulfilled- We also wanted to note that we pride ourselves in the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible. I understand how this situation can be unpleasant for you and I have reached out to you directly to gather more information and hopefully, we can find a solution! -Lauma
Dec. 17, 2020
BEWARE. This print on demand company has a lot of hidden fees. Some our products ended up costing more than we sell them in our store for because Printful would decide to ship them from one of their locations in another country resulting in higher shipping costs and a VAT tax all at our expense without consent or verification. They'll charge your card and refuse to cancel the order or refund you. There are so many other print on demand companies that don't trick their customers into paying more and have ultimately better quality product and customer service.
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward! When agreeing to use our services you have agreed to our TOS Section 1. and 5.D, you can find this information here: https://www.printful.com/policies/terms-of-service. Order routing happens automatically using an advanced algorithm to ensure your customers can receive the orders in a timely manner. For example, orders shipped within Europe will be fulfilled in one of our EU facilities if we have the stock available. We also have this information available on the pricing tab in our Product & Pricing catalog as well as in our FAQ's: https://help.printful.com/hc/en-us/articles/360014068659-Can-I-choose-where-my-products-are-fulfilled- I understand how this situation can be unpleasant for you and I have reached out to you directly to gather more information and hopefully, we can find a solution! -Lauma
Dec. 15, 2020
I used printful to promote my brand. The products are ok. The mockups are nice. The chat always responded. I was excited with this app until I ordered my samples. I never received them. I have to say, I did got my money back on a printful digital wallet. It's understandable that COVID-19 slows down the delivery process but in my case, my samples that were sent from the US to Mexico were completely lost. I understand that Printful doesn't control delivery but I belieive is a crucial factor for customer satisfaction. Probably it was just bad luck but personally I can't trust printful at least for international deliveries. I was terrified to think that my customers wouldn't receive their orders! On the other hand, I will try with the warehousing and delivery service only in the USA to see how they do. I will rate this app with a 2 stars 'cause not everything is bad as I mentioned at the beginning and I'm giving them the benefit of the doubt with the warehousing service. I suggest you go slow with this app before you invest your time and money.
Thank you for sharing your review! We are sorry to hear your order was lost in transit, these errors can happen from time to time and we have no control over them. We can, however, protect you in such cases and will offer you either a reshipment or a refund as per our Returns Policy: https://www.printful.com/policies/returns. If you have any further questions or concerns please reach out to our support team via email [email protected] or chat feature and we'll be happy to help you out! We look forward to a long-lasting collaboration! -Lauma
Dec. 14, 2020
I like Printful but I'm considering testing out another drop shipping company. The fulfillment center wait time is too long. I have customers that placed orders over two weeks ago and still their order has not been fulfilled. The worst part is customer support. You can not call and speak with a representative neither can you chat with anyone. Honestly that's bad business. I can tell this company scaled really fast but was not prepared. When a customer places an order on my site and has to wait over two weeks or up to a month to receive that order, that's bad business on my end and a high likelihood that the person will NOT be a repeat customer.
Thank you for sharing your feedback, we truly appreciate it! Currently, we have quite steady fulfillment times, only in edge cases such as stock shortages or if the item doesn't pass our Quality Control, the fulfillment can take longer. We will do our best to advise you on each case specifically. You can see our fulfillment times here: https://www.printful.com/fulfillment-updates. At this time, our standard phone support is not available. We're focusing on assisting customers via chat and email. Our chat support is available 24/7, we may turn off the chat to handle the incoming volume so you should try again later. You can also reach us at [email protected], our response times are about a day now. In case you have any further questions please feel free to reach us at any time! -Lauma
Dec. 14, 2020
We started by creating our inventory ourselves, but Printful takes all that pressure away and allows us to focus more on the vast possibilities of deisgns we could make rather than what designs to order.
Dec. 13, 2020
It's great integration, and good service too. I just blabla blabla bla bla . It's blessed! Be joyful and praise the Lord too! :) Hallelujah. Why does it still keep popping up?
Sept. 3, 2021
WARNING: NEVER INSTALL PRINTFUL IF YOU HAVE ANY OTHER MOD OF POD APPS INSTALLED. Installing Printful with OTHER MANUFACTURING ON DEMAND OR PRINT ON DEMAND vendors can destroy the shipping profiles. If you uninstall both, Printful will recreate the shipping profiles, but you lose your whole catalog of designed products on Printful and according to the company, the only option is to recreate them. Never uninstall Printful or you will lose your designed products. While their support was attentive, they have no way to restore your store's products on their platform - they apparently do not make any backups. Poor design. Additionally, as we have seen, any order that contains a PRINTFUL product and someone else's may reject the shipping address. WE HAVE DISCONTINUED THE USE OF PRINTFUL.
Thank you for reaching out! Printful can co-exist with other POD platforms, however, it is true that if you uninstall the app, it would remove the sync and you would have to re-create the items from scratch. We would advise saving your products as Product Templates first, in case you need to adjust your settings/plugin. You can also add this feature request here: https://www.printful.com/feature-request. Let us know if you have any further questions or anything else at [email protected]! -Lauma