Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,015
chart
#106
All reviews
Rating Breakdown
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July 22, 2020
I love this app! integrates well and literally does all the work for you when you set it up right! Highly recommend!
Thank you for your review, we truly appreciate you sharing your experience with us! :) - Vita
July 21, 2020
The integration was extremely simple to do. The only problem is... There is NO product available on the Printful website to create images or even add to my Shopify store!!!!
Hi there! Thanks for sharing your feedback with us! To help us catch up with order volume, we had disabled the option to add products with slow fulfillment through our Product Push Generator, these are all products in DTG, and apparel embroidery for Printful customers located in the US and Canada. Please note that existing products in your store and incoming orders won't be affected. We are hoping to enable our product push generator for embroidery items at the end of July and DTG items in the middle of August. Please follow the latest updates on our Covid-19 page https://www.printful.com/covid-19. If you have any further questions or concerns, please email us at [email protected] -Lauma
July 21, 2020
So easy to use, the integration is awesome. I love this system for print on demand. Printful is very clever, intuitive, and easy to use. My daughter is 10 and she is working with me using printful to design. Love it.
July 27, 2020
Look at ALL the negative reviews!! This place is a SCAM. Absolute SCAM. I never received my items because of their error and they refuse to acknowledge or help me. UPDATE: Don’t fall for this company’s LIES!! I was never reached out to try and resolve this issue. They refused to help me in anyway with the change of address issue (even BEFORE I actually moved) and consistently gave me generic customer service answers. Not only that, but they seem legitimately disinterested in helping me. DIDNT RECEIVE ORDER!!Absolutely terrible experience from top to bottom with these guys. From difficulties with adjusting my design, to zero to no communication in regards to delays and questions, I ended up not even receiving my order due to the tremendous delays and they refuse to give me any additional assistance. Terrible customer service, terrible shipping times, terrible design team. Absolutely 100% STAY AWAY!!
Thank you for sharing your feedback with us! We're truly sorry to hear that your experience hasn't been great, but we hope to improve it moving forward. Although we understand your frustration with this whole situation, it is your responsibility to provide us with a correct shipping address before the order is shipped out. As per our Return Policy (https://www.printful.com/policies/returns), if you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. If the package is returned to us, you will be able to reship it to an updated address via your Printful Dashboard > Orders > Returned. From what we see, the order you reached out to us about has been delivered to a Parcel Locker, so we hope that you were able to retrieve this package! If you have any additional feedback or questions, feel free to reach out at [email protected]! :) - Vita
July 18, 2020
I am new at dropshipping and wanted to try Printiful, I am not pleased with the lag-time (waiting 6 weeks). My few loyal customers that I generated, skipped out and said they would not re-order because of the unacceptable time lag after order submission, poor stitching, and an obvious unprofessional effort. I am pleased with the printing and designing for my logo and shirts. If you are serious about your business, I would not recommend using this platform. It is great for those who are building a hobby. Respectfully, Customer
Hi, Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward! Due to the situation with Covid-19 and an unexpectedly high order volume, we are experiencing fulfillment delays at the moment. We are hoping to return back to our regular 2-7 business day fulfillment time frame as soon as possible. We'd like to ensure the quality of the products, as well as our services, are up to Printful's standards. I noticed our team is already in contact with you about the product quality concern. If there's anything we can help with or if you have any concerns, feel free to contact us at [email protected] anytime! -Lauma
July 17, 2020
Printful's integration is totally seamless. Probably my favorite Shopify app! If you want to dropship, Printful is a must.
Hi! Thanks for sharing your positivity! I'm glad to hear you are enjoying the app! If you'd like to leave additional feedback or comments, write to us at [email protected] We'd love to hear from you! -Lauma
July 13, 2020
Terrible for Shopify/Amazon/Ebay stores - NO regard for customer service, delivery windows. Dishonest support answers. I run an Amazon store, a shopify store and an ebay store. I integrated printful to do some of the on demand printing. When Covid started, there seemed to be a mad rush to get my orders fulfilled as if they wanted to rush production before they got shut down. Then mid April every week a new change would happen with fulfillment times. Constantly changing their "window" on previously existing orders even though the orders were already placed under the delivery windows published at the time. So I would put an item on Amazon or Shopify or eBay, going with the Covid scheduling, saying "This will ship in 14 business days...".. customer places order thinking this is true. 4 days later Printful changes its policy silently (unless you constantly check their ugly website blog) saying, orders take up to 4 weeks. So now what? 1st off, your Amazon seller metrics take a hit if you do not deliver the order within the original 14 days or if you cancel the order, and your customer can leave you a bad review because they didn't get their shirt on time.... Customer support takes no responsibility for this, simply saying "our blog updates show the timeframe"... Then when you think it can't get worse, Printful decides to start having orders for the USA printed in Latvia, at which point they sit in a warehouse waiting for other orders to ship to North Carolina where they then re-ship to the customers. Blank garments sourced in Europe are NOT materially the same as blank garments sourced in the USA. And they are not the items I ordered. Printful denies this though my Gildan rep does not. They also tell me that they can't cancel or rush an order as it is already sitting in Latvia and replace it with a USA order, even though I NEVER agreed to such a ridiculous fulfillment method. There is NO transparancy with Printful, their support tells me it will take 48 hours for a manager to "get back to me" then after 40 minutes of pushing i got to talk to someone in Latvia and then someone in NC all of which are dishonest. And here is a real unethical issue. Printful puts priority on Amazon store orders over Shopify and eBay store orders. With 99% of orders I got for all my stores of the same items going to the same places on the same days, the Shopify and eBay orders took 3-5 times longer to process/fullfil. They will NOT admit this, but it is happening internally. Avoid printful if you don't want to wait 4-6 weeks for your order to start being processed if you have an external store where metrics or feedback are important. You will take a hit and they will do NOTHING to rectify it.
Hi there! Thank you for sharing your feedback on our services. I'm truly sorry to hear your experience hasn't been the best, I hope we can improve it going forward! I absolutely see how frustrating these fulfillment and shipping delays can be for you as a business owner. During these difficult times, when we still see the effects of Covid-19 restrictions, the order fulfillment will really take longer than our regular 2-7 business day time frame. At this time, we are working based on average estimates, not hard deadlines and we wouldn't be able to guarantee any specific deadlines. Our fulfillment estimated time frame can change weekly or even daily based on the current situation in our facilities so it is possible for the fulfillment to take even longer than originally expected. Covid-19 has been a challenge for many businesses out there. We have continuously provided many resources with the latest information on our Covid-19 page as well as providing tools such as this blog post ( https://www.printful.com/blog/covid-19-and-online-stores/ ) on how to inform the customers about these changes and manage expectations about order delivery. We strongly recommend to check the information and updates on your store platform to make sure you’re compliant with seller guidelines. About the order fulfillment queues. Although we try to fulfill orders in first in- first out basis, the way orders are fulfilled would depend on the products as well as their quantity, the fulfillment center, variant specifics, printing areas and many other factors. This means that the orders can be fulfilled at different speeds. We will always try our best to route the orders to the closest facility based on the customer's location, during Covid-19 your orders could be routed to other facilities, where we think the order can be fulfilled more efficiently. This information can also be found on our Covid-19 page (link here https://www.printful.com/covid-19). I’ve sent you a quick follow up about your experience with using our services, I hope we can find the best solution that works for you going forward! If you have any additional feedback or anything else, please send us a message to [email protected] -Lauma
July 10, 2020
I am very happy and excited to use this site. Very quick and easy. I recommend this website to everyone. Please have a look and try it. You will not go back
July 10, 2020
Ship times take forever and there is no live service. I'm about to leave after 18 months. Was a good service but now all I have are angry clients.
Thank you for your honest feedback! We're sorry to hear the shipping delays with your orders. Covid-19 has also affected delivery times worldwide due to border closures and limited cargo travel. This is not something that we can affect as it involves global processes and policies. While more flights are being scheduled, some delivery delay is still expected for the time being until the situation with the pandemic really improves. We have placed disclaimers on our site when placing an order as well as on our Covid-19 updates page about possible shipping delays (see here https://www.printful.com/covid-19). We can be reached at [email protected] and chat feature is available during US business hours on Mon–Fri. On average, you can expect a reply from our customer support team within 48 hrs. I see you have been in touch with our customer support. I'll send you a follow-up email to make sure all your concerns have been successfully resolved. Please let us know if you have any additional feedback, write to us at [email protected] -Lauma
July 10, 2020
it is really good. I love it. I can ship and create stuff very easily. Thanks for addign this. yayaa
Thank you for your review, we truly appreciate it! If you have any additional feedback for us, be sure to reach out at [email protected]! :) - Vita
July 9, 2020
The Best POD experience, the collection and quality offered are amazing. It helps to reduce the return rate as well as the brand reputation is maintained.
July 9, 2020
Simply the best print on demand app there is. I've tried the others and none even comes close. The ease of creating products and integrating with my store is phenomenal. The mockups are great looking and the time from creating a product to it being live in the store is a matter of seconds. Very pleased with Printful and I'll continue to use them. Daytradetees.com
July 9, 2020
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July 9, 2020
I happy with how it works and how easily i can add items to my store. pricing my need to drop but if the quality is good then i cant say much.
July 8, 2020
Since I start using printful, i find it very useful, it facilitate my work a lot, I like it very well.
July 8, 2020
Best POD service by far. Easy to use with great customer support and high quality products. The only slight downside might be the somewhat higher product costs, but I can live with that.
Thank you for your feedback! I' m so glad to hear that you are enjoying our platform! If you have any additional feedback, send us a quick message to [email protected] -Lauma
July 7, 2020
This is horrible. Once installed, it didn't work then won't let you uninstall and can't delete shipping profile. Don't recommend!
Hi there! Thank you for your feedback! I'm sorry to hear your experience using this app hasn't been the most positive! About the shipping profiles- our shipping profiles are pushed along with our Printful products. If you wish to use your own custom shipping profiles you will need to create them on Shopify first and assign your products from Printful's shipping to your custom profile. I see that you were able to uninstall the app. I have reached out to you directly to gather more information about the issues you experienced when using this app. If you have any additional feedback for us, feel free to email us at [email protected]!
July 6, 2020
I'm only giving this App one star because you have to. But AVOID at all cost, use one of the many other Apps in the store. Poor Quality, Poor Customer Service, Poor Execution! The customer service is the worse I've seen from any Shopify App. I have orders that are still pending from early June that have not been fulfilled and my customers are super frustrated which reflects on my store and not Printful. Because Printful is not vested in your customers, they could careless how great of a service they provide to you. I've had to cancel quite a few orders and refund the customer. Overall this provides a pretty crappy customer experience and you don't get very many opportunities to make your customers happy. I'll be removing Printful from my store as soon as my orders are filled.
Thank you for sharing your honest feedback! We hope your time at Printful can be improved going forward! We understand that encountering production delays is not pleasant and all of our teams are working diligently to fulfill all orders as quickly as possible. The delays are a result of the restrictions and limitations imposed for the public due to Covid-19 and we didn't expect to see such an increase of orders at this time of the year. We see that you have been in touch with our support team and your orders are being fulfilled and should ship out very soon! We understand that these are tough times for many businesses and people and we are doing our best to continuing providing our services to all of our users. I hope we can return to our regular fulfillment times soon. If there’s anything we can help with, be sure to contact us at [email protected] anytime!
July 6, 2020
Great integration to shopify, even as a beginner it is very easy to use and to create new products and designs. Prices are reasonable and the delivery is on point.
Hey there, Thank you for your review! We're glad to hear that you're enjoying our services and look forward to our ongoing collaboration! :) - Vita
July 4, 2020
Best drop-shipping App in the world for Clothing & Accessories. Easy integration and publishing our product listings into shopify using their mockup generator is absolutely one of the best.