Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,015
chart
#106
All reviews
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July 4, 2020
You have been Excellent so far and Anastasi Line has no Complains. I only needed to Order one sample product to see the high Quality you provide. It is very important for Anastasi Line to be highly Professional and the reason AL chose you.
July 3, 2020
I should have checked their company history and BBB rating before ever using this manufacturer! I have had nothing but problems. They have cost me customers, and money. The latest problem was the last straw- I created an item and ordered it as a sample for myself (May 30). I received notification (from printful) on June. 8 that it had shipped. I received notification on June.9 (from DHL) that an electronic shipping label had been created. I waited and waited for the arrival date of June 16- June 22 - still no package. I messaged printful and was told to just keep waiting- it's on the way. So, on June 29, I contacted DHL - they told me that never received the package, and therefore nothing was coming- I should contact the manufacturer. So, on June.29 I contacted Printful again (after waiting in a queu line of 66 people to virtual chat because they have NO PHONE NUMBER)- I was again told to just keep waiting. I told them that DHL never received the package. They denied everything and took no responsibillty and told me to just keep waiting. I finally received a call back from a manager 2 days later- and was told- yes, there was an error-the item was never shipped. Tracking was never updated, I was never notified- nothing- and I had to DEMAND a refund in order to get one. After all of this, i received another e-mail (from a different manager) giving me a completely different story- and telling me to keep waiting. UNBELIEVABLE! This company is shady, has horrible customer service, and is completely unreliable! STAY AWAY!
Thank you for your review, we truly appreciate hearing your feedback! We are, however, sorry to see that you have met with these concerns, it should certainly not be the expected quality for our shipments. From what we understand, this order was lost in transit, even though it was shipped out from our fulfillment facility, as this is also something that can happen on the way to the carrier. Our phone support has been off, while we helped clear the large email backlog, but we see that you have successfully reached us via a call and we hope these concerns are now put to rest. If you have any additional feedback, as well as any questions or concerns, be sure to reach out at [email protected]! - Vita
Feb. 15, 2022
Products sync perfectly quickly. The settings are easy to manage in both places. It's easy to fix if you don't like the design later.
July 1, 2020
Made the set up of my store super easy and quick. Thank you :)......................................
June 30, 2020
Muy buena aplicacion, solo tengo una duda con respecto a la disponibilidad de camisetas blancas en europa, que no hay....y no se por que...
Estamos muy contentos de saber que estás disfrutando de nuestra aplicación! Ofrecemos camisetas blancas - consulta nuestro catálogo de productos y la pestaña "Disponibilidad" para ver qué artículos están disponibles en Europa: https://www.printful.com/es/personalizables Esperamos que esto ayude, pero seguramente contáctanos en [email protected] si tienes más preguntas.
June 29, 2020
Started off ok. Easy to setup. However, I had 5 orders delayed for over a month because they updated an item (Black hoodie 1 replaced with Black hoodie 2). I received zero notification that the item was not out of stock, nor did I receive any notice that my orders had been delayed. Having been told by support that I now "just" had to go manually update all my designs I got an error that the platform wasn't working. Customer support told me (of course) that this was a shopify problem and I should clear cache/cookies and reload. So I did. To the same error. Deleted the app and installed Tpop.
Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward! We apologize for the miscommunication with the product stock. The way we update product stock status and confirm orders would ensure that we'd be notifying you as soon as we have information about the stock levels. We do see that the emails notifying the stock delays were sent to you. As you are already in contact with our customer support team, we will do the best we can to resolve this issue for you! If you have any additional feedback for us, be sure to reach out at [email protected]! -Lauma
June 29, 2020
Going from a clothing store where I have done everything including printing, this simply takes the hard work out of it all. Every item that customers have purchased so far have been received with praise on the quality. I would love some more options available on Snapbacks and shorts but for now we are happy. The app itself made everything super easy, integration was user friendly. There wasn't really anything I dislike about this app currently.
Hi, thank you for your review! We're happy to hear you've been having a positive time with our app and services, and we look forward to providing great service moving forward as well! We thank you for letting us know what items you would like to see added to our selection, it is useful for us to know what products you are interested in and how we can improve! If there's anything we can help with or if there's anything else you'd like to share about your time with us, feel free to send us a message to [email protected] anytime! - Zana
June 29, 2020
I have been happy with the app. It's easy to use and the support is good. I wish it were a little less expensive, But Printful does do a really good job of packing their items and you pay for what you get.
June 28, 2020
Disappointed with the turnaround time for producing and shipping shirts... I have had orders sitting since June 6th it is not June 28th and still waiting for fulfillment. (1 star because i know they can do better...but maybe they are choosing not to) Yes, people are aware of the COVID-19 delay but several businesses are being held up or have come to a stand still waiting on Printful to get their shipping options together. The is bad business and we are currently shopping for a new Vendor... I am a manager at a fulfillment center. COVID has cause us to be 10 times busier and we have only experienced a noticeable delay of ONE day for certain items....so a 4-6 week delay in printing a tee shirt is un-excusable.
Hi, thank you for your review! We're sorry that the orders are taking a longer time to be fulfilled! We are experiencing longer production times due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. The order volume we have been seeing at this time is comparable to Black Friday/Cyber Monday weekend and with the various restrictions and limitations in place to keep workers healthy and safe, some products are taking more time to be fulfilled. By temporarily disabling sample orders and some products in the product push, we are already seeing improvements in fulfillment time for the most affected product categories. We understand that these delays are not pleasant for our users and we sincerely apologize for them. We are working diligently to fulfill all orders as quickly as possible and we hope to return to our normal fulfillment times very soon! If there's anything we can help with or if there's anything else you'd like to share about your time with us, let us know at [email protected]! - Zana
April 13, 2024
Doing this covid-19 there no good and you can't make shirts because they're unavailable so you can't make any money on new ideas
Hi, thank you for your review! We have temporarily disabled some product categories in the product push (existing products are not affected) to help us catch up with the current order volume and to reduce the production times. We understand that this may not be an ideal solution for some of our users, but we expect this to help us return to our normal fulfillment times sooner. We will make sure to re-enable these products in product push as soon as possible, so you can continue creating new items! If there's anything we can help with or if there's anything you'd like to share about your time with us, be sure to contact us at [email protected] anytime! - Zana
June 27, 2020
They use to be good...now they are terrible. Over a month to complete 1 order. I moved my shirts from them because of this. They will cost you customers. Absolutely horrible service since COVID 19. Every vendor is experiencing delays but their delays seem longer. I have orders from May 25 that are still untouched.
Hi, thank you for your review! We're sorry that the orders are encountering delays at the moment! Due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production is experiencing fulfillment delays for some product categories. Since we decided to temporarily disable sample orders and some products in the product push, we are seeing improvements in fulfillment times, but delays are expected for the time being. We recommend to regularly check our Covid-19 updates page where you can see our current estimated production times: https://www.printful.com/covid-19. We understand that production delays are not pleasant and we sincerely apologize for the longer fulfillment times. Our teams are working diligently to fulfill all orders as quickly as possible and we hope to see our production times improve swiftly in the near future! If there's anything we can help with, be sure to contact us at [email protected] anytime! - Zana
June 27, 2020
Our whole business relies on Printful to get original watercolor dream artwork to people's doorsteps. Our experience has been smooth and effortless. If you want to design a business that runs on autopilot; so you can focus on growing and creating content to wrap around your products. Then Printful is the only choice. 10/10 Would Recommend "Super Fuego"
Thank you for your positive review! I'm happy to hear your time with us has been pleasant and we look forward to continuing our collaboration! If there's anything we can help with, be sure to let us know at [email protected] anytime! - Zana
June 26, 2020
Handy app and works great with shopify. I would recommend it to everyone who loves print on demand..
June 26, 2020
Está refacherísima mi pana. La tienda online ha quedado to' bacana y fresh. La ropa es de calidad y mola mazo.
June 25, 2020
Nothing but problems since day 1, incredibly limited to non-existent customer support. Have wasted a full work week more than once trying to rectify problems, or recreate products. Obscenely long shipping, only ended up receiving one shirt of the total 6 ive oredered, and wasnt exactly impressed by the quality. Just overall complete disatisifed with this company
Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward! I'm sorry to hear that your order encountered some delay! We are currently experiencing longer fulfillment times for some product categories, therefore, some delays is expected for the time being while we catch up with the order volume. We recommend referring to our Covid-19 updates page for information on the current estimated fulfillment times: https://www.printful.com/covid-19. We are already seeing some improvement in fulfillment for the DTG and All-Over Print products in the USA and we hope to see the situation normalize soon. Regarding receiving only one item - I will follow up with you via email to gain more details on what happened here and I'll help resolve the situation! We are receiving an influx of customer inquiries, so our response times are slower at the moment, but we would get back to you as soon as possible. We do appreciate your time and business with us and I hope we can make your experience with Printful more positive! - Zana
June 25, 2020
I've used the app to create a product line. The designing process is simple and easy to navigate. It was recommended by a friend and I'm thankful. I've been able to build out a site and easily connect the e-commerce store with printful.
Thank you for your review! We're glad to hear you are having a great time with our integration :) - Zana
June 25, 2020
I use the app to print and sell my wall art and throw pillows it is easy to use and I just love it and would highly recommend it
June 24, 2020
It has been easy for far. I like the integration has been easy for a new ecommerce business owner. I am glad that it was recommended.
June 24, 2020
I was seriously in love with Printful, but they are seriously messing up right now and letting a lot of business owners down while charging a premium price $6-8 over what others are charging for the some of the same products. I can not recommend them at all right now as they are taking over 30 days to fulfill orders yet shipping out orders that came weeks later for the same products before the older orders. (This is what is pissing my customers off the most) We can understand delays due to covid. What they cant understand is why their friends who ordered 3 weeks after them the same exact items are getting their shirts and they are still waiting for theirs over 30 days later. Then they come to us asking and what are we to tell these customers? If you don't want a bunch of pissed off customers even when you are clear in your messaging about delays. I would advise staying away from Printful for the next few months maybe they will figure it out maybe they wont. I will tell you I cant trust Printful will be able to handle 3rd quarter or 4th quarter black friday time. Right now I am loosing money and having to move 200 products and 5,000 SKUS to other suppliers who are delivering within 7-10 days not OVER 30 days and they fulfill in the order they are received in. The countless hours I am loosing from trusting Printful is making me sick, losing SEO work on 5000 images, loosing the SEO work on listings having to redo and reset up artwork for different suppliers on 200 products its just a massive hassle. I am WARNING you to stay away from these guys right now, go and find their group on Facebook and see what other sellers are saying months from now before you trust trying them out. I am not a leaver of bad reviews, a company really has to piss me off for me to go through the effort to leave a negative review this is my first bad review on the app store, but Printful you have earned this one! I loved this company and the quality and the app but whoever has been in charge has royally screwed up how you guys are operating right now. I'm sorry but if I were CEO at Printful some people are getting fired over this the damage to other businesses and to Printfuls previously great reputation is going to cost you guys in the long run. Support gives canned responses and is incapable of helping you with anything other than pointing you to some blog post page that you have already read 100 times. I am hemorrhaging money right now trying to keep customers happy and having to try to find a way to adapt at the moment. I honestly want to give Printful another shot maybe in 3 or 4 months but maybe not I am really scared to to try them again that will be crunch time and it seems they can't handle the pressure of a lot of orders at one time. I hope you guys figure it out but right now if I could give you Zero stars I would and that is the honest truth. Figure it out and fix it for your customers earn our trust again with WAY better pricing, give some money back to those who are loosing it trying to stay afloat because they trusted you with their business. I hope I can write a better review some day soon but for now do yourself a favor and try another company.
Hi, thank you for your review! We are very sorry to hear that your experience with our services during this time has not been pleasant! We definitely understand that encountering delays is an unpleasant event and we are taking steps to help our team manage the existing order volume and to normalize the situation as soon as possible. We are sorry that some product categories are experiencing longer fulfillment times. Covid-19 has affected our production, as well as other companies, unexpectedly and we are also experiencing an order volume that is comparable to Black Friday/Cyber Monday weekend. However, we usually prepare months in advance for Black Friday/Cyber Monday and Christmas season to make sure that we will be able to fulfill the order volume timely and with little delay, and we have been able to successfully operate through each peak season thus far. This time, the incoming order volume has been unexpectedly high and, unfortunately, we didn’t have time to prepare for this volume of orders. In addition, due to the Covid-19 pandemic, “stay-at-home” state orders were issued to promote public health, and we also prioritized our employee health and safety, which meant that our facilities were working at limited capacity. Because of the limited operations and this unexpectedly high order volume at this time of year, we have been experiencing fulfillment delays. However, we also still want to provide our services to our users and to those businesses who depend on us, so we are continuing our production, although at a slower pace for some products. We have taken steps to minimize the incoming order volume by temporarily disabling sample orders and temporarily disabling some products, which are experiencing the longest fulfillment times, in product push (existing items aren’t affected). We are also hiring more production and customer service staff as well as scaling up our equipment to help us with the current order volume and we expect this to really improve our production times. We have already been able to catch up with most product categories we fulfill and we are seeing some improvement in production times for DTG and All-Over Print products fulfilled in the USA. (Information on the approximate order volume during this time can also be seen on our Covid-19 updates page https://www.printful.com/covid-19.) Product fulfillment depends on various factors such as the availability and stock of the item, the printing technique as well as the general order queue at the facility. It is likely that the product has to be restocked since we don’t keep all of our products in large quantities at our warehouse, but our suppliers generally can restock the items within a few days, not affecting the estimated fulfillment timeframe. This is why some products may be fulfilled sooner than others, even if they are from the same product category. We will check in with you about the specific items you were having concerns about regarding the fulfillment order. Our customer service team can’t speed up the process of fulfillment and we would refer you to our current estimated fulfillment timeframes as these timeframes provide accurate information of how long it may take the specific product to be fulfilled currently. We understand that these production delays are not pleasant and we are doing our best to fulfill the orders as timely as we can and we are sorry for any inconvenience this is causing. Your feedback on the current situation is highly appreciated and we are listening to our user input. We hope to see the situation improve very soon, so we can continue providing fast services to all of our users! I will also follow up with you via email on this! - Zana
June 24, 2020
Awesome app! Great products, easy to use and integrate with any platform. Fulfillment times are a little slow but overall is a great app.