Printful: Print on Demand
Sell custom print and embroidery items with no upfront costs
Rating
4.8
feedback
2,974
chart
#503
All reviews
Review RSS Feed
Sept. 25, 2021
Deliveries to Mexico are lousy. Customers have already rated my store 1 star for delivery time. The order may take more than one month, which in these times is no longer valid. China works better?!?! When you contact Printful, they bureaucratically tell you that they must wait until the month is up to raise the complaint; they don't know where the product is for about 20 days. So for Mexico, dropshipping does not work.
Hi, Marco! Thank you for sharing your experience. We're truly sorry to hear that the deliveries to Mexico are delayed. We are working with global carriers that in turn work with the local carriers to ensure safe delivery, however, due to transportation restrictions, customs, and other factors, international deliveries can be late. Please note that we take responsibility for any lost packages if you reach out to us within 4 weeks of the last estimated delivery date. We're constantly working on improvements with our shipping, so thank you for your patience! - Renate
July 26, 2021
I submitted a scan of an original cyanotype that's been successfully and precisely color-matched on numerous apparel and paper products by another POD vendor, but the blue in my Printful sample gaiter turned out cobalt blue instead, and showed none of the gradations of the original image. (I have a photo that shows the huge discrepancy, but apparently can't post it here). The file was created according to file guidelines, using color profile sRGB IEC61966-2.1. Yet I was told the print result was "to be considered expected." I am removing the app: I can't use a vendor that can't even remotely match my submitted art.
Hey, Karen! Thank you very much for your feedback. We're sorry to hear that the print result on the neck gaiter didn't meet your expectations. Indeed due to the printing method used and the fabric type, heavy cyan tone designs won't match the original print file perfectly. A closer color match can be achieved on different product types such as posters and DTG prints. We sincerely hope that you'll consider giving us another chance in the future. Don't hesitate to let us know via [email protected] if you have any additional feedback. -Liva
July 12, 2021
So, I decided to leave a review because I just got super annoyed. To say it upfront, printful is not a bad service by any means, but hella expensive and I expect at least some decent service for the costs. So, I basically placed a sample order to check the quality of a product and got my 1x per month 3 item per order discount. Which is a joke in terms of savings considering I don't need the product and it's just a check. Anyways, I realised that I like to check a few different products and contacted their support if the order can be edited and some products can be added. Not possible because already in production (not shipped yet). Well, ok, so I asked for a discount code - Also not possible because I can only order samples once per month. How about the sample discount for 2 other products I still didn't use? Doesn't matter. Ok, fine, doesn't matter do me either, here is your review. What a joke, spend $100 on 2 product samples to check their quality and throw them into some corner afterwards. Could have bought some HUGO BOSS stuff for that price. Edit: This is just getting better, I actually still had an order discount for this month left but the customer support didn't even care to point this out besides all the talking we had. Congrats on terrible customer service. ----------------------------- UPDATE: - It's getting even better, I ordered 2 sample orders and seems like 1 of them got lost after being finally shipped after almost 2 weeks. First order took 10 days overall and on the second order which already almost took 30 days. So I told the support to look into the order and they are like "oh, yeah sorry it's late, yada yada, please wait, deliveries sometimes take longer". A 50% failure quote for me without any replacement offer even if it's obvious how terrible the service was for this order. I had to chuckle when I found out, this company is a bad joke for their outrageous price point. --------------------- Update 2: You guys are hillarious. I understand you're just doing your job here and were told to reply in certain ways but I mentioned that the order was in production for 2 weeks before even being shipped. So even here the response is flawed. Good grief, please let your higher ups know how trashy your companies service is, less struggle with most chinese suppliers I worked with - what is quite an accomplishment in itself.
Hi there, Thank you for your review! We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website, and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible. Regarding sample products, the limit of sample orders depends on your account and your activity/ number of sales. Your monthly sample order limit grows with your store. Please find out more on samples on their limits here - https://help.printful.com/hc/en-us/articles/360014067959-How-do-sample-orders-work- Update: We are sorry to hear that your experience with our Customer Support hasn't been the most positive this time, and we hope that we can improve it moving forward. I was unable to find you in our system but would love to gather more information on your experience. We take pride in our customer service, and we would like to have a chance to investigate our communication in more depth. Please provide information on your experience with our services by sending details to [email protected], we would appreciate hearing from you. Your feedback is important to us and helps us improve the quality of our services, as well as our communication with you. - Elina Update: Thank you for sharing your concerns! Please know that we estimate the fulfillment time to be 2-7 business days but since we are a stock on-demand company, there can be some delays due to restocking. We always do our best to fulfill all orders as soon as possible and in no way we would want to inconvenience you. Please note that shipping is done by our partners and the shipping time heavily depends on your location, weather, and other factors. We sincerely apologize for the situation you had to experience with your orders! Please keep in mind that based on our policy, we will take responsibility for orders that don't get delivered due to the carrier's error if you reach out to our support team. You can also check in with us directly at [email protected] - Renate Update 2: Hey there again! Thank you for your feedback. We are happy to look into the reasons why your order took longer to be fulfilled than our estimate. However, we haven't been able to locate you in our system and would greatly appreciate it if you could follow up with us via [email protected]. We would like to review your experience with our services as we always look for ways to improve. We are sad to hear that our services didn't meet your expectations. We understand that you need to do what is best for your business and we wish you all the best in your future endeavors. -Liva
May 1, 2021
Wanted to use this service because I've used it before but now that I want to it won't even load on Safari
Hi! Thank you for sharing your feedback. Please make sure that your browser is up to date, which could help resolve any issues. We also recommend using Google Chrome as it is more compatible with our platform, although it should be working with all browsers. If you are still experiencing some issues with connecting, please reach out to our support team at [email protected] Thank you! - Renate
March 11, 2021
It has bugs, importing the wrong retail price from Shopify, and even directly from the website with manual orders. Happened twice on a total of 3 orders. I ended up paying the customs fee 4 times the real price for my last sample-order! I tried to cancel an order which was not yet printed, they told me it was not possible because it was going to be shipped "right now", and if I ask to cancel my order they would not refund the money paid, in reality, the day after it still wasn't printed yet... what a SCAM!? Customer service giving random replies just to tell something, instead of replying to the specific questions asked to resolve the problems created by their staff. If you order commercial samples they will not declare the products as samples, so the customs will charge you the full retail price, instead of the discounted and regular price. But yeah... then they kindly reply to negative reviews in here, like nothing happened, again! We are going to move all our products to another POD as you clearly showed no interest in keeping your customers and fixing these serious problems you have with your Shopify integration. I see other people complaining about the same exact problem in here, but you don't care at all about us. NOT RECOMMENDED! Even the customs told us that this is not a trustable service.
Hey there, Thank you for your review! I’m sorry to hear that you have experienced multiple issues with your orders. I see that you are currently in direct communication with our support team to investigate the situation with your orders and provide more information! I hope we can improve your time with us moving forward. UPDATE: Regarding your order, upon taking a closer look at the communication + investigation you had with our team, we see that the value entered for the products was the default retail price. As for your concerns relating to customs fees, shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself: https://www.printful.com/faq/taxes-and-fees-sub/77-who-pays-the-customs-duties-taxes- Please note that you are able to cancel any orders that have not started the production process. If your order is already being fulfilled, we would not be able to cancel it. We are very sorry for the inconvenience this has caused you! Please feel free to reach us at [email protected] if you have any additional questions or anything else. - Elina
Feb. 25, 2021
They have too many overpriced items. For example, I would find a hat that cost £10, which is a fair price, but then would be charged £4 for adding my logo, another £4 for VAT, an additional £4 for shipping and so on. This would eventually leave the price of a average quality hat costing £30 meaning that i have to charge higher. This makes no sense, until they can fix their ridiculous high pricing and 2 week shipping i would consider using something else before using.
Hi there! Thank you for your review and for sharing your experience with us! Regarding our product pricing, we definitely understand that price plays a major role if you're a business owner. And I simply wanted to note that there is a complexity of things behind our pricing that our customers who are running successful businesses are willing to pay for - it's not only the high-quality products, but easy to use integrations with e-commerce, 24/7 support team, and more. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible. If you have any additional feedback, as well as any questions or concerns, please reach out to us at [email protected]! - Elina
Feb. 17, 2021
I wanted to love printful but a month to ship a cup is just way too long. No customer will wait for that and this will not work if you sync your Etsy shop. Customers on Etsy will not wait that long but they can't ever give you a better time. So I am wondering if the mugs are processed in China for that long to get it shipped to anyone.
Hi there! Thank you for your review! We’re sorry to hear your experience with us hasn’t been the most positive. Covid-19 has affected the whole industry and we understand how frustrating these longer shipping times are. I understand that encountering delays is not pleasant at any time, however, we want to assure you we are doing everything we can to deliver the ordered products to you or your customers as quickly as we can. Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. We have provided more information on shipping delays on our Fulfillment Updates page, please see it here: https://www.printful.com/fulfillment-updates. Our White Glossy Mugs are fulfilled in the USA, Australia and Europe. Our system automatically routes the order to the fulfillment center that can fulfill the order the most efficiently based on product and stock availability, a destination address, and other factors. Please feel free to reach us at [email protected] if you have any additional questions or anything else. We'd love to hear from you! - Elina
Jan. 26, 2021
STAY AWAY THE QUALITY IS HORRIBLE!!! I HAD DOZENS OF MY CUSTOMERS COMPLAINING BECAUSE THE PRINTING IS TRASH AND IT WRINKLES AND PEELS OFF AFTER ONE WASH.... THIS IS A HUGE ISSUE THAT PRINTFUL WILL NOT FIX
Hi there! Thank you for sharing your review- we truly appreciate it! We are sorry to hear you encountered multiple issues with our products. We recommend filling out a Problem Report in your Printful Dashboard> Orders and our support team will get back to you with the best solution. We understand that fulfillment errors can be unpleasant, we are working very hard to make sure we minimize them as much as we can. Our Returns Policy will cover any errors made on our part, read more here: https://www.printful.com/policies/returns Let us know if you have any questions or anything else at [email protected]! - Elina
June 12, 2023
UPDATE AGAIN:6-12-23 Delivery Delays??? 6 months later still no contact from support about any issues at hand WOW UPDATE AGAIN:1-15-23 I have been trying t reach support for weeks. You state that you have live chat but I have yet to ever reach Live Chat. I have a business question and I need to reach a live agent. HOW do I do that? I clicked the bottom right and asked for support and this is what I got. How do I get in touch with Printful support? Get in touch with our team using any of the contact methods below. Live chat: use our chat widget in the bottom-right corner of any printful.com page. Printful app chat: go to Settings, click on Customer support > Support chat where you can also upload photos straight from the phone if necessary. Email: send an email to [email protected] Please Reach Out To Me ASAP. UPDATE: Couldn't figure out why I wasn't selling and would get the occasional message about weight. So I looked to see what shipping weight for 1 tumbler is and they have it set for 11.25pd and one is even 16 pounds! No wonder my tumblers aren't selling. I have tried to reach out to customer service but there is no live chat that I have been able to fund. Printful if and when you see or read this please reach out to me so we can get these issues resolved. Also is there a reason why you aren't showing up on my vendor list?
Hi there! Thank you for your review! I'm very sorry to hear that your experience with using our services during this difficult time has not been pleasant! I completely understand how frustrating the delivery delays are. It is true that we have seen slight delays caused by Covid-19 + holiday order influx on average. We also suggest communicating these delays to your customers to help manage their expectations during this time. I understand that you had some concerns about your orders. It is important that you receive high-quality service from us and we definitely want you to have a positive time using our services! We would like to look into the communication you had with our Customer Support team and make sure the issue is addressed. Please provide information on your experience with our customer service by sending details to [email protected], we would appreciate hearing from you! UPDATE: Thank you for your feedback. We're glad to hear about your positive experience and hope to continue providing our best support! :) If you have any questions or concerns, please don't hesitate to reach out to us! - Elina
Dec. 6, 2020
I ordered my products from them on October 28th 2020 and it is now December 6th 2020 and I still haven't received them.
Thank you for reaching out! We're sorry to hear your order hasn't been delivered yet. I'll reach out to you directly to see what we can do for you! -Lauma
Nov. 27, 2020
READ THIS WELL... I have printed 4/5 t-shirts using some of the most expensive one on the catalogue to check the quality of the product and printing - as suggested. After receiving the articles I noticed immediately large necks, no size-labels ...AND THE SAME EXSACT CHIP PRINT PROBLEM REPLICATED ON EVERY LOGOS OF MINE ... NOW READ THIS AGAIN.... THEY WILL NOT ADMIT ANY DOING WRONG... CONSEQUNTLY YOU WILL NEED TO DEAL WITH YOUR CUSTOMER'S FRUSTRATION. When I pointed the fact that the logos were screwed, someone replayed to me this exact statement: "the job was delivered as expected." So If you decide to use this service after reading this message, you'll deserve any trouble that may come at you !
UPDATE: To start off, we take full responsibility for any errors made in our fulfillment process, you can find our Returns Policy here: https://www.printful.com/policies/returns. The print coverage, however, heavily depends on the qualities of the chosen fabric. The thickness of the fabric, as well as its blend, can affect the way a print appears on the garment, you can see more on this here: https://www.printful.com/important-facts-about-tshirt-printing According to the submitted graphics for this order, our fulfillment teams confirmed that we would not be able to provide better results for this print file and a reshipment would look exactly the same. We would recommend adjusting your print file for a better outcome moving forward. We also recommend checking product reviews to see if the garment is something you're looking to add to your store. We're sorry that this has caused you some inconvenience! Thank you for your review! We experienced technical difficulties with our website, we apologize for any inconvenience this has caused! Please find more information here: https://bit.ly/3eZTyVI We are sorry to hear about the issue with the products. Could you please send us more information on this to [email protected]? We'd like to look into this in more depth. -Lauma
Nov. 12, 2020
Sketchy quality and inconsistent delivery. And they take zero responsibility for items that don't get delivered. Plus, the app is super clunky. Awful.
Hi there, thank you for sharing your feedback with us! We're sorry to hear your time hasn't been positive, but we hope to improve it moving forward. I was unable to find an order that wasn't delivered, however, I do see that you have reached out about the order that was shipped out from Latvia's facility to the US and has been delivered now. Please note that due to the current pandemic delivery delays are likely to happen, but orders should reach your customers within 2 weeks using our Masterbox shipping method. Find more information on orders from EU facility to the US on our Fulfillment Updates page, under "Why is my US order fulfilled in the EU?" here: https://www.printful.com/fulfillment-updates We would love to hear about your experience using our services and see how we could help you out with your concerns, please write to us at [email protected]! -Lauma
Nov. 2, 2020
Customer service is horrible! It was much better pre-Covid when you could speak to someone. I've had stock issues and I keep sending screenshots and explaining the problem and the reps keep bringing up a totally separate item which has nothing to do with what I'm talking about. It's like I'm talking to myself.
Thank you for sharing your review with us, we are so sorry to hear your time at Printful has been unpleasant lately, but we hope to improve it moving forward! I was able to find your inquiry and I truly apologize for the miscommunication on our part, we'll investigate this internally to improve our services. I have followed up with you directly to gather more information and hopefully find a solution to your problem. -Lauma
Nov. 2, 2020
Absolute trash. I added a few shirts to our store to give some apparel options. The very first order for a few tank tops remains unfulfilled after 4 weeks. Multiple emails to support didn't address anything and they refused to refund the purchase. Avoid at ALL COSTS.
Hey! Thank you for sharing your feedback with us! We truly appreciate it! I'm very sorry to see your order experienced a fulfillment delay, we understand how unpleasant these can be for you and your customers. Upon further investigation, I see that one of the products did not pass our Quality Control and had to be reprinted, although reprints are prioritized in our system, this may add a slight delay to the overall fulfillment time frame. We have since fulfilled your order and as a courtesy for the delay, refunded the shipping cost back to your Printful Wallet, in the Billing section. Again, our sincere apologies for the delay and inconvenience this has caused you! If you have any additonal feedback, questions, or anything else, please reach us at [email protected] -Lauma
Oct. 23, 2020
From the high costs and low margins, to the poor quality of products that get switched up without notice or have crooked prints or fading prints, to the numerous complaints on their Facebook group and their ridiculous policies that only protect them and leave sellers hanging, I have removed them from my store completely and DO NOT RECOMMEND them to anyone.
Hi! Thank you for your review! We're very sorry to hear your time using our services hasn't been positive, but we hope that we can improve it moving forward! We're sorry to hear your products encountered quality issues. The quality control process happens quickly, but we try to be as thorough as possible. If it's not up to the level of quality we try to catch those items before they are shipped. We are always working to improve our level of service and quality and anytime there is an error on our end, we are accountable and will work toward working to the proper resolution. Please note that we take full responsibility for such errors and will reimburse you accordingly. Returns Policy: https://www.printful.com/policies/returns Feel free to reach us at [email protected] with additonal questions or comments. We'd love to hear from you! -Lauma
Sept. 30, 2020
Printful what are you doing? limiting the mockup generator based on number of orders per month, this is an extreme detrimental for new stores. Example: if a store creates a few unisex products they won't be able to display a flat mockup, female mockup and male mockup to display the product???? This is a bad idea, please explain your reasoning.
Thank you for sharing your review! We truly appreciate your feedback on this! After a Printful account is created, you can use the mockup generator for 60 days. After that, the access to the mockup generator becomes limited if you haven't had any orders within the last 30 days. You can then either connect a store to your Printful account, or place 3 orders within a 30 day timeframe to restore access to the mockup generator. We've introduced this limitation as we're continuously devoting resources to mockup generator improvements and wanted to limit the functionality for inactive users. If you have any additional feedback or comments please feel free to reach us at [email protected]! :) -Lauma
Aug. 6, 2020
Printful has become the worse print on demand I use. I have been having issue after issue with them.
Thank you for your review, we truly appreciate it. We're sorry to see that your experience with us has not been great, but hope we can improve it moving forward! :) - Vita
July 6, 2020
I'm only giving this App one star because you have to. But AVOID at all cost, use one of the many other Apps in the store. Poor Quality, Poor Customer Service, Poor Execution! The customer service is the worse I've seen from any Shopify App. I have orders that are still pending from early June that have not been fulfilled and my customers are super frustrated which reflects on my store and not Printful. Because Printful is not vested in your customers, they could careless how great of a service they provide to you. I've had to cancel quite a few orders and refund the customer. Overall this provides a pretty crappy customer experience and you don't get very many opportunities to make your customers happy. I'll be removing Printful from my store as soon as my orders are filled.
Thank you for sharing your honest feedback! We hope your time at Printful can be improved going forward! We understand that encountering production delays is not pleasant and all of our teams are working diligently to fulfill all orders as quickly as possible. The delays are a result of the restrictions and limitations imposed for the public due to Covid-19 and we didn't expect to see such an increase of orders at this time of the year. We see that you have been in touch with our support team and your orders are being fulfilled and should ship out very soon! We understand that these are tough times for many businesses and people and we are doing our best to continuing providing our services to all of our users. I hope we can return to our regular fulfillment times soon. If there’s anything we can help with, be sure to contact us at [email protected] anytime!
July 3, 2020
I should have checked their company history and BBB rating before ever using this manufacturer! I have had nothing but problems. They have cost me customers, and money. The latest problem was the last straw- I created an item and ordered it as a sample for myself (May 30). I received notification (from printful) on June. 8 that it had shipped. I received notification on June.9 (from DHL) that an electronic shipping label had been created. I waited and waited for the arrival date of June 16- June 22 - still no package. I messaged printful and was told to just keep waiting- it's on the way. So, on June 29, I contacted DHL - they told me that never received the package, and therefore nothing was coming- I should contact the manufacturer. So, on June.29 I contacted Printful again (after waiting in a queu line of 66 people to virtual chat because they have NO PHONE NUMBER)- I was again told to just keep waiting. I told them that DHL never received the package. They denied everything and took no responsibillty and told me to just keep waiting. I finally received a call back from a manager 2 days later- and was told- yes, there was an error-the item was never shipped. Tracking was never updated, I was never notified- nothing- and I had to DEMAND a refund in order to get one. After all of this, i received another e-mail (from a different manager) giving me a completely different story- and telling me to keep waiting. UNBELIEVABLE! This company is shady, has horrible customer service, and is completely unreliable! STAY AWAY!
Thank you for your review, we truly appreciate hearing your feedback! We are, however, sorry to see that you have met with these concerns, it should certainly not be the expected quality for our shipments. From what we understand, this order was lost in transit, even though it was shipped out from our fulfillment facility, as this is also something that can happen on the way to the carrier. Our phone support has been off, while we helped clear the large email backlog, but we see that you have successfully reached us via a call and we hope these concerns are now put to rest. If you have any additional feedback, as well as any questions or concerns, be sure to reach out at [email protected]! - Vita
June 27, 2020
They use to be good...now they are terrible. Over a month to complete 1 order. I moved my shirts from them because of this. They will cost you customers. Absolutely horrible service since COVID 19. Every vendor is experiencing delays but their delays seem longer. I have orders from May 25 that are still untouched.
Hi, thank you for your review! We're sorry that the orders are encountering delays at the moment! Due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production is experiencing fulfillment delays for some product categories. Since we decided to temporarily disable sample orders and some products in the product push, we are seeing improvements in fulfillment times, but delays are expected for the time being. We recommend to regularly check our Covid-19 updates page where you can see our current estimated production times: https://www.printful.com/covid-19. We understand that production delays are not pleasant and we sincerely apologize for the longer fulfillment times. Our teams are working diligently to fulfill all orders as quickly as possible and we hope to see our production times improve swiftly in the near future! If there's anything we can help with, be sure to contact us at [email protected] anytime! - Zana