Printful: Print on Demand

UPDATE: To start off, we take full responsibility for any errors made in our fulfillment process, you can find our Returns Policy here: https://www.printful.com/policies/returns. The print coverage, however, heavily depends on the qualities of the chosen fabric. The thickness of the fabric, as well as its blend, can affect the way a print appears on the garment, you can see more on this here: https://www.printful.com/important-facts-about-tshirt-printing According to the submitted graphics for this order, our fulfillment teams confirmed that we would not be able to provide better results for this print file and a reshipment would look exactly the same. We would recommend adjusting your print file for a better outcome moving forward. We also recommend checking product reviews to see if the garment is something you're looking to add to your store. We're sorry that this has caused you some inconvenience! Thank you for your review! We experienced technical difficulties with our website, we apologize for any inconvenience this has caused! Please find more information here: https://bit.ly/3eZTyVI We are sorry to hear about the issue with the products. Could you please send us more information on this to [email protected]? We'd like to look into this in more depth. -Lauma

Hi there, thank you for sharing your feedback with us! We're sorry to hear your time hasn't been positive, but we hope to improve it moving forward. I was unable to find an order that wasn't delivered, however, I do see that you have reached out about the order that was shipped out from Latvia's facility to the US and has been delivered now. Please note that due to the current pandemic delivery delays are likely to happen, but orders should reach your customers within 2 weeks using our Masterbox shipping method. Find more information on orders from EU facility to the US on our Fulfillment Updates page, under "Why is my US order fulfilled in the EU?" here: https://www.printful.com/fulfillment-updates We would love to hear about your experience using our services and see how we could help you out with your concerns, please write to us at [email protected]! -Lauma

Hola! Gracias por tu reseña! Lamentamos saber que tu experiencia con nuestros servicios ha sido negativa. - Debido al Covid-19, el envío de productos está viendo retrasos de forma general. En nuestra página puedes ver todas nuestras actualizaciones al respecto: https://www.printful.com/covid-19 Si tuvieras alguna situación urgente o pedido que quisieras que miráramos ya que está por encima de los tiempos que mostramos en nuestra página, no dudes en contactar con nuestro equipo de Soporte directamente por Chat o email ([email protected]) y te contestaremos lo antes posible. Un saludo! - Elina

Thank you for sharing your review with us, we are so sorry to hear your time at Printful has been unpleasant lately, but we hope to improve it moving forward! I was able to find your inquiry and I truly apologize for the miscommunication on our part, we'll investigate this internally to improve our services. I have followed up with you directly to gather more information and hopefully find a solution to your problem. -Lauma

Hey! Thank you for sharing your feedback with us! We truly appreciate it! I'm very sorry to see your order experienced a fulfillment delay, we understand how unpleasant these can be for you and your customers. Upon further investigation, I see that one of the products did not pass our Quality Control and had to be reprinted, although reprints are prioritized in our system, this may add a slight delay to the overall fulfillment time frame. We have since fulfilled your order and as a courtesy for the delay, refunded the shipping cost back to your Printful Wallet, in the Billing section. Again, our sincere apologies for the delay and inconvenience this has caused you! If you have any additonal feedback, questions, or anything else, please reach us at [email protected] -Lauma

Thank you for your review, we truly appreciate it! We're sorry to hear that your experience with us has not been great, but hope we can improve it in the future. We have shared our fulfillment estimates for each product category here: https://www.printful.com/fulfillment-updates It is true that the world is still seeing shipping delays caused by the global pandemic, which is why we have also added information on the possible delivery delays there. Please note that direct-to-garment (DTG) printed products take 2-7 business (Mon-Fri) days to get fulfilled and if your order was placed on 10.19, it is currently still within our fulfillment estimates. We see that you spoke to us via our live chat and we'll follow up with you shortly! :) - Vita

Hi! Thank you for your review! We're very sorry to hear your time using our services hasn't been positive, but we hope that we can improve it moving forward! We're sorry to hear your products encountered quality issues. The quality control process happens quickly, but we try to be as thorough as possible. If it's not up to the level of quality we try to catch those items before they are shipped. We are always working to improve our level of service and quality and anytime there is an error on our end, we are accountable and will work toward working to the proper resolution. Please note that we take full responsibility for such errors and will reimburse you accordingly. Returns Policy: https://www.printful.com/policies/returns Feel free to reach us at [email protected] with additonal questions or comments. We'd love to hear from you! -Lauma

Thank you for your review! We are very sorry to hear there is an issue with using our services! I see you are already in contact with our support team and we are investigating this matter with our developer team. Sometimes the solution to the issue can take a bit longer depending on the complexity of the problem. We hope to find the solution as soon as possible and will inform you right away! Please let us know if you have any further questions or anything else at [email protected] -Lauma

Thank you for sharing your review! We truly appreciate your feedback on this! After a Printful account is created, you can use the mockup generator for 60 days. After that, the access to the mockup generator becomes limited if you haven't had any orders within the last 30 days. You can then either connect a store to your Printful account, or place 3 orders within a 30 day timeframe to restore access to the mockup generator. We've introduced this limitation as we're continuously devoting resources to mockup generator improvements and wanted to limit the functionality for inactive users. If you have any additional feedback or comments please feel free to reach us at [email protected]! :) -Lauma

Thank you for your review! We are very sorry to see the issues with using the app! Could you please send us more information on this to [email protected]? We see that you have the store connected, is the issue still there? We hope to hear from you soon and hopefully make the app work for you! :) -Lauma

Thank you for sharing your feedback! We are truly sorry to hear you encountered some issues with one of your orders! The outcome for the garments would depend on a few factors: the material the garment is made of, the color difference between the design and the garment, and if a white under base is used or not. Read more here: https://www.printful.com/important-facts-about-tshirt-printing Based on the print file submitted for this specific heather grey color t-shirt, the outcome is indeed expected. A reshipment of the same garment would result in the same outcome. We truly appreciate your feedback on this as it helps us grow and improve our services further! We see that our customer support team has already followed up with you directly and we look forward to hearing from you! -Lauma

Hey there! Thank you for your feedback, we are truly sorry to hear your experience using our services hasn't been the best, but we hope to improve it moving forward! I completely understand that receiving an incorrect item can be very frustrating. These mixup ups are not intentional and can happen on a very rare occasion when the wrong item is picked up for printing. Our support team has already reached out to you about this order and we hope to hear from you soon! -Lauma

Thank you for your review, we truly appreciate it! We're sorry to hear that your experience with us has not been great, but hope that we can improve it moving forward. We see that we had sent you an email reply to your Shopify inquiry back in July, but we did not hear back from you. To be sure, you can check in with your Spam or Promotions folders for the email. We will also follow up with directly once more with some additional details on your concerns. - Vita

Thank you for your feedback, we truly appreciate it! This limitation on adding 2 new AOP products per day is set in place while we clear up the order backlog caused by the global pandemic. Our main goal is to bring our average fulfillment estimates back to normal and then we'll also re-enable unlimited product push for all product categories. If you have any additional questions or concerns, feel free to reach out to [email protected]! - Vita

Thank you for you review- we truly appreciate it! We definitely understand that the current events have not been easy for many businesses and people, and we are doing our best to continue providing our services to our customers. As for most businesses out there, we have not expected the effects of Covid-19 and how it would limit our resources. Our main goal was to keep our staff safe and continue to support businesses and fulfill our customers' orders. This was a very challenging time due to various restrictions and order volume we received. Our fulfillment times are nearly back to normal, you can follow the latest estimates and updates on our Covid-19 page here https://www.printful.com/covid-19. If you have any questions or concerns, be sure to reach out to us at [email protected]! -Lauma

Thank you for your review, we truly appreciate it. We're sorry to see that your experience with us has not been great, but hope we can improve it moving forward! :) - Vita

Thank you for your review, we appreciate your feedback! We' re truly sorry that your experience with us hasn't been great, but definitely hope to improve it moving forward. We looked over our communication with you and failed to find the concerns you mention, however we did notice that you've not replied to any of our emails, so it is possible that you're not receiving them. If so, you could check in with your Spam and Promotions folders to make sure our emails haven't ended up there? You can also reach out to us at [email protected] directly, so we could address your concerns in more detail! :) - Vita

Thank you for your review, we truly appreciate it! While we understand that our prices might be higher than those of other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment! Our product prices allow us to ensure and constantly improve a variety of our services, product development, offer technical and customer support, as well as other services. That said, we are working on lowering the prices of our products and services, while still retaining their quality, which is why we truly appreciate your feedback on this! Feel free to reach out to us with any additional feedback or questions via [email protected]! :) - Vita

Thank you for sharing your feedback with us, we truly appreciate hearing from you! We are sorry to see that your experience with us has not been great and hope we can improve it moving forward. We know that you have been in direct communication with our support team in relation to your concerns. However, we also wanted to note that we pride ourselves in the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible. Please feel free to reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Vita

Thank you for your review, we truly appreciate it! We're sorry to see that your experience with us has not been great, but hope we can improve it moving forward. Unfortunately, the global pandemic also hit CA and NC, which is where we have three of our fulfillment locations. The local governments subsequently issued guidelines and regulations, which made us limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options. We informed our customers of expected fulfillment delays via email and the Printful Dashboard, along with redirects to our Covid-19 page: https://www.printful.com/covid-19 We tried our best to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. As of now, our fulfillment times have improved significantly and we have already reached our pre-Covid-19 fulfillment estimates in most of the product categories we offer. However, delivery delays can still be expected and, after checking in with your Printful Dashboard, we noted that your last order was declined due to carrier restrictions - this means that we would be unable to ship the order out to the listed destination. In most cases this is due to the destination country not accepting international mail at the time the order is placed. We'll follow up with you directly with more details on this matter! - Vita