Printify: Print on Demand
Printify- Print on Demand
Rating
4.8
feedback
2,751
chart
#243
All reviews
Dec. 18, 2023
Great To start new ideas and bring them to life!
Thank you for your review! Fantastic to hear that our platform has been a catalyst for your new ideas π. We're thrilled to be a part of bringing your concepts to life. If you ever need support or have suggestions, we're here for you. Keep innovating π‘π!
Dec. 18, 2023
Very easy to use and great POD solution.
Thank you for the awesome review π! We're delighted you find our platform easy to use and love it as a POD solution. If you have any suggestions or specific features you enjoy, feel free to share. Your feedback means a lot. All the best π!
Dec. 15, 2023
love the app cant wait to keep working on getting my first big sells but over all good app and worth your time
Thank you for your review π! We're thrilled that you love the app and are excited about your journey to those big sales. If you ever need support, or tips, or have questions along the way, we're here for you. Keep up the great work, and here's to a successful journey with Pritnify π!
Feb. 29, 2024
Printify has some of the best pricing in the industry, the quality is great for most products, and customer service can usually resolve issues in a timely manner. I 100% recommend this print provider. Thank you very much!
Thank you for sharing your experience π! We're glad Jaylyn provided great service and that we could assist you in resolving the shipping issue. We appreciate your understanding and are always here to help. If you have any more questions or need further assistance, feel free to reach out. All the best ππ!
Dec. 14, 2023
super helpful customer service!
Thank you for your kind words! We're delighted our support team assisted you well. If you ever have more questions or need support, we're here for you. All the best ππ€!
Dec. 11, 2023
Thank you for rating us and we're thrilled to continue providing the best support you deserve π!
Dec. 11, 2023
Very good and intuitive integration with Shopify! Customer Service is very good too, really. I think there are still some things to improve for a better user experience but generally I am very satisfied at the moment (apart one bug reported and not solved). Thank you
Thank you for your fantastic feedback π! We're thrilled to hear you're enjoying the seamless integration with Shopify and appreciate the kudos for our support team. Your satisfaction means a lot to us. We're committed to enhancing the user experience, and we've noted your bug report for further improvement. If you have any specific details or updates on the bug, please feel free to share them with the support team. Cheers to your success with Printify πποΈ!
Dec. 6, 2023
From the moment I began using Printify, I knew this platform was a game-changer for my business. It's not just an app; it's a comprehensive solution that has streamlined my production process, expanded my product range, and significantly boosted my sales. The user interface of Printify is remarkably intuitive and user-friendly. Even if you're new to on-demand printing, navigating through the platform is a breeze. The wide array of products available for customization is simply astounding. Whether it's apparel, accessories, or home decor, Printify offers a diverse selection of high-quality items that cater to every need of my business. What truly sets Printify apart, however, is their unbeatable customer service. Their team is not just helpful but genuinely caring and committed. Whenever I've encountered a question or an issue, their response has been swift, thorough, and incredibly supportive. They don't just solve problems; they go the extra mile to ensure your business thrives. Their integration with various ecommerce platforms is seamless, making the whole process of managing my online store effortless. The quality of the print products is consistently excellent, with vibrant colors and durable materials that my customers love. Moreover, Printify's transparent pricing structure and efficient shipping have greatly enhanced my customer satisfaction rates. I've seen a significant reduction in production times, which has allowed me to deliver products faster to my customers, enhancing their overall shopping experience. In conclusion, I can confidently say that Printify is the best business app I've ever used. Their outstanding platform combined with the best customer service in the industry makes them an invaluable asset for any online business. I highly recommend Printify to anyone looking to elevate their business to new heights.
Thanks for the fantastic review π! Printify's streamlined production, diverse products, and top-notch customer service are here to elevate your business. Happy ti hear that our user-friendly interface, seamless integration, and efficient shipping enhance your experience π. We're honored to be your go-to business app and look forward to supporting your ongoing success! If you need anything, we're just a message away. All the best ππ!
Nov. 24, 2023
Creating my first store so I have a bunch of questions. Spoke with Theresa this morning who answered 2 key questions for me very promptly and efficiently. Looking forward to seeing how this venture turns out but vital to have helpful the right level of support when starting out.
Welcome to the Printify family π! We're delighted Theresa assisted you promptly and efficiently. Starting a new business is exciting, and we're here to provide the right level of support all along the way. If you have more questions, we are here for you. Best of luck with your first store ππ!
Nov. 19, 2023
The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.
We sincerely apologize for the challenges you've encountered with our customer service π, and we appreciate your honest feedback. Your experience certainly falls below our standards, and we want to assure you that we take your concerns seriously. Our team will be reaching out to you shortly to address this effectively and work towards a resolution that meets your expectations. Your satisfaction is our priority, and we're committed to learning from this experience to improve our services. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right π.
Nov. 10, 2023
Printify is truely unique. An Amazing business model, easy to use and the support staff are second to none. My experience has been nothing but a joy and I am excited about starting this new business. Without such excellent support I would have been floundering and strssed. Each query has been answered in record time and always a solution is given that works. Thanks Support you are a Merchants lifeline to not getting high blood pressure Michael Wyatt
Using app
About 1 month
Total reviews
1
Average rating
5.0
Thank you for your incredibly kind words, Michael π! We're thrilled to be a part of your new business journey, and it warms our hearts to hear about your positive experience. Our support team is dedicated to making your experience as smooth as possible, and we're here to assist whenever you need. If there's anything more we can do or if you have further questions, we're just a message away. Here's to your success and a stress-free business journey with Printify πππ!
Nov. 4, 2023
Hale Dean demonstrated excellent customer service. Hale helped me with multiple issues and went above and beyond. Thank you so much!
Thank you for your kind words and for choosing us π. We are happy to hear that you had a great experience with us. If you ever need assistance again, we're here for you ππ!
Oct. 26, 2023
Printify integrates so nicely with Shopify. I love that I can post a product on my website and really don't need to do anything else. So many POD products. Really loving this company. They take a true interest in their customers and try to make the company better and better
We're delighted to hear that you're having a fantastic experience with Printify and its integration with Shopify π! It's wonderful to know that showcasing products on your website has been a seamless process. Our wide range of Print-on-Demand products is designed to cater to your needs. We greatly value your support and are committed to continuously improving and enhancing the overall experience for our customers. Thank you for your kind words and for being part of the Printify community π!
Oct. 19, 2023
probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again. So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November. When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer. Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor" All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A. UPDATE We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system. This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer. Save yourself the trouble and use someone else.
We sincerely apologize for the experience you've had, and this is certainly not the level of service we aim to provide to our customers π. We take your concerns seriously and will thoroughly investigate this matter. Our team will reach out to you directly to find a resolution that you are satisfied with π!. Regarding the tracking information, we understand your frustration, and we'd like to clarify that sometimes couriers miss the initial tracking scan, which can lead to a delay in the tracking information being updated. Although the package still reaches its destination, this human error can result in tracking discrepancies. However, please rest assured that this is not an excuse but rather an explanation, and we are committed to being fully accountable for such situations. In cases where tracking issues persist, we always offer our merchants full refunds or free replacements to ensure their satisfaction. As our platform is growing faster than expected, we genuinely appreciate your patience, and we understand the challenges you've faced due to the influx of support requests. To address this, we've expanded our support teams to regain our usual speed. Thank you for your understanding, We value your feedback and will work diligently to ensure your future experiences with us are exceptional π!
Oct. 11, 2023
AVOID THESE PEOPLE, THEY TOOK MY MONEY FROM MY PAYONEER ACCOUNT AFTER NOT FULFILING THE ORDER. THEY SAID I CANT GET MY MONEY BACK, WITHOUT NOT INFORMING ME PRIOR. THIS IS THE HIGHEST SCAM IN THE HISTORY OF ALL SCAM. I WANT MY MONEY BACK PRINTIFY OR I WILL KEEP TELLING PEOPLE OF HOW YOU TOOK MY MONEY AND YET CANCELED MY ORDER.
We're very sorry to hear about the issue you've faced. At Printify, we always aim to provide our users with the best experience they deserve. This situation is indeed unusual, as we do not charge funds and refuse to fulfill orders without proper communication. In such situations, our standard practice is to promptly refund the merchant in cases where fulfillment isn't feasible. To investigate and resolve this as quickly as possible, kindly provide some details to locate your Printify account. Please fill out this form and submit it, and we will get in touch with you as soon as possible. [copy this LINK- https://printify.typeform.com/to/Pua3qgMA] Your feedback is invaluable to us, and we are committed to rectifying this situation to your satisfaction. If you have any further concerns or questions, please don't hesitate to let us know. We're here to assist you at every step.
Oct. 9, 2023
We placed a sample order to see the quality of the product. The hoodie printing was off and the garment looked wet from the shoulders down as it was a different color where the logo was printed. When we reached out to Printify we had no response for several days, save for auto-emails that think they've found the solution and attempt to give you the brush off so there is no need for human assistance. After one week and multiple messages the issue was finally resolved. This response time is unacceptable given today's 24-7 shopping environment. We weren't expecting immediate resolution, however had this been a customer's order and the customer reaches out to you, and you reach out to the third-party provider about the fourth-party product... it's you who looks like the idiot because you can't give basic answers re: their order. That is not a risk we're willing to take as we insist on quality customer service. As such, yes, we uninstalled this app after our one and only issue with its customer service. If this was a one-off experience (however their service rep confirmed they're bogged down and can't handle the correspondence volume) we might've stuck around. Our parent company, who has other Shopify stores, immediately uninstalled Printify, unwilling to jeopardize their respective customer service experiences.
We deeply regret the experience you've had, and we sincerely apologize for the inconvenience π. This does not reflect the level of service we aim to provide our valued customers. We acknowledge that there have been delays in our support responses, primarily due to the unexpected rapid growth of our user base, resulting in a higher volume of support requests. However, we've taken immediate action to address this issue. We've increased our support team by adding more specialists and are actively training an additional team to help us regain our usual response speed. We anticipate returning to our standard level of service very soon. Your feedback is invaluable to us, and we are committed to learning from our mistakes and enhancing our services to better serve our customers. We will reach out to you promptly to see if we can assist with any ongoing issues π€. We genuinely hope you'll consider giving us another opportunity to demonstrate our customer-focused approach and provide the exceptional service our merchants deserve. Your satisfaction is our priority, and we're determined to make things right for you π.
Sept. 26, 2023
This platform is wonderful. Their customer service is excellent. Products, mockups are great. It's easy to design and my customers love their products. Today Lola Robson helped me to resolve my questions, She reviewed my shipping settings, explained with detail my options and gave screenshots of my settings for me to save for future reference. :)
Thank you so much for your fantastic review π! We're thrilled to hear that you're enjoying our platform and that our customer service has met your expectations. It's great to know that Lola was able to assist you efficiently and provide you with clear guidance. We're dedicated to providing top-notch products and a seamless design experience. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help- all the best π!
Sept. 24, 2023
I have used this company for months now. Their customer service is amazing. Setting up my online store. I forgot to check a box. They walked me through it. Till we figured it out. I have not had any issues with orders, shipment, or communication. Designing is fairly easy. I am not computer savvy at all and I can do it. I love this site. They are all I use.
Thank you for sharing your experience with us π! We're thrilled to hear that you've been using Printify successfully for months and that our customer service has been amazing. It's fantastic to know that our team was able to assist you when you encountered an issue during the setup process. Your smooth experience with orders, shipments, and communication is important to us. We're delighted that you find designing easy without a mockup generator π. Your support means the world to us, and we're here whenever you need us. Keep up the great work and we wish you continued success ππ!
Sept. 21, 2023
Great costumer service, No problems for now, except of late one delivery (not passed expire term but was very long). 0Great quality stuff, just prices without pro plan could be lower to match competition.
We're thrilled to hear that you've had a great experience with our customer service π! We appreciate your feedback, and we'll certainly take your comments about delivery times and pricing into consideration as we continue to improve our service. If you have any more feedback or questions, please feel free to reach out. We're here to help π!
Sept. 18, 2023
I wish I could give this 5 stars. I wanted to so bad. I feel like it could be a really good product. The problem is, it doesn't do anything it advertises from what I can tell. I tried listing a shirt with a few variants and for whatever reason, it will not display any stock available. I've checked the settings multiple times in the app and it still doesn't work. I've been on hold waiting for a support agent to answer chat for over 2 HOURS! and no response. Unfortunately, any email to support has also gone unanswered. I'm looking for another app, and I'd suggest you do as well.
We're truly sorry for the inconvenience you've faced π. We understand your frustration and want to assure you that we're currently experiencing a significant influx of support requests. We're working diligently to assist each customer promptly. Your feedback is valuable, and we'll get in touch with you to help resolve the issues you've encountered. Thank you for your patience ππ