Printify: Print on Demand
Printify- Print on Demand
Rating
4.8
feedback
2,751
chart
#243
All reviews
Review RSS Feed
Sept. 1, 2023
Printify does not allow sellers to leave a rating and a review of the products on their platform. I wasted money sampling Printify tshirts, only to find that each was of very poor quality. It would have saved time and money if there were reviews of products in their catalog, but per their tech support: "Unfortunately, we do not offer the option to leave a review for the products in our Catalog". I don't recommend Printify - at the moment their t-shirt product quality is just not good, and there is no way to see ratings or reviews of the other products in their catalog, so I have to assume they are also poor quality and a waste of money and time.
We sincerely apologize for the disappointment you've experienced with the products received 😔. Providing high-quality products and ensuring customer satisfaction are of utmost importance to us. We're actively working on enhancing our feedback process for products, which we believe will lead to a better experience for our users in the future. 🚀 In the meantime, we'd like to make this right for you. Please don't hesitate to reach out to our Merchant Support team with some photos of the affected items. We will promptly investigate the issue with the relevant teams and print provider. You can choose either a refund or a replacement for the affected items based on your preference. Rest assured, we're committed to resolving this matter promptly and ensuring your satisfaction. We'll be reaching out to you shortly to assist further 🤝.
Nov. 14, 2023
really bad, does NOT work photos and edits do not sync over very disappointing set up new product and advertised and then Printify said they could not provide
We're truly sorry for the inconvenience you've encountered 😔. This isn't the experience we aim to provide to our valuable customers. We'll be reaching out to you shortly to resolve this issue promptly. Thank you for bringing this to our attention 🤝.
Aug. 8, 2023
Kali Davison was great! professional and knowledgeable. He helped me sorting it out my shipping rates to Canada. Thanks Kali
Thank you for your kind words! We're thrilled to hear that Kali was able to assist you effectively with your inquiry. If you have any more questions or need assistance in the future, don't hesitate to reach out, we are here for you. All the best! 👏🌟
July 18, 2023
We've been working with Printify for a couple of years, and they have always treated us and our customers well. Our five-star reviews are also a testament to the fact that our customers love the quality of the goods and the on-time delivery. Thanks, Printify!
Thank you for being a loyal Printify customer! We're delighted to have been part of your journey for the past couple of years, and we're thrilled that you and your customers have had a positive experience with our products and services. Your five-star reviews mean the world to us, and we'll continue working hard to ensure top-notch quality and on-time delivery for your business. We truly appreciate your trust and support. If you ever need anything, don't hesitate to reach out. All the best! 😊🛍️
July 13, 2023
Hi I've been getting messages on my Shopify store saying that Printify is no longer supported, and that the developer needs to update the app to keep it running and working properly. When Can Printify update the app?
We apologize for the inconvenience you're facing with the Printify app on Shopify. Our team is currently investigating the issue and will reach out to you soon to provide further assistance. Thank you for your understanding and patience.
June 10, 2023
Constantly having problems. First Printify changed in such a way that color swatches disappeared- it took my team almost a week to fix, with Printify unable to identify the problem. Now out of the blue when you try to save just the description to Shopify, Printify is overwriting everything, titles, mockups, etc. Their constant issues are causing us 100’s of hours of repeated work, and resulting in delays in opening our store - thus causing their print providers to lose sales. We may have to put in 100’s more hours and more away from printify. They don’t do the printing, only provide an interface- and if they can’t reliably offer that, then they have nothing!
We apologize for the difficulties you have been experiencing. 😔 Our team takes these matters seriously, and we assure you that we will reach out to you as soon as possible to understand and resolve the issues you have encountered. Your feedback is valuable to us, and we are committed to providing a reliable and efficient platform. We appreciate your patience and willingness to work through these challenges with us. Our team will do everything possible to resolve this matter and provide you with the support you need. Thank you for your understanding, and we look forward to assisting you in resolving these issues.
April 20, 2023
Great customer service! Hank was extremely helpful, patient, and kind and provided excellent service. He waited with me until we had a resolution to my issue. I am very happy!!
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Hank provided you with excellent customer service and was able to resolve your issue. We'll be sure to pass on your kind words to him. Thank you for choosing Printify!
March 25, 2023
Good Customer service. London was very helpful. The app is easy to use and the pricing is good. This is a good platform for print-on-demand t-shirts. For My hoodies, I need more quality control. I started using another platform because the designs were fading quickly after washing. I liked that you could add different colors to your designs on dark vs. white shirts. I would like to have a link once I publish a design to go directly to Shopify to edit my template. Also, there needs to be a way to offer different variants of designs on the same color shirt to reduce having too many products on the website.
Thank you for your feedback and positive comments about our customer service and pricing. We apologize for any inconvenience you experienced with the quality of the hoodies and we appreciate your feedback on this matter. We are always looking for ways to improve our products and services, and we will certainly take your feedback into consideration. We also appreciate your feedback regarding the ability to edit your template on Shopify and offering different variants of designs on the same color shirt. We will take note of these suggestions as we work to improve our platform. Thank you for choosing our platform and we hope to continue serving you in the future.
March 2, 2023
Thank you! Fast and always perfect. Had an error and they fixed it promptly and resent out another item.
Thank you for leaving such a positive review! We're thrilled to hear that you've had a great experience with our customer support team. We take pride in our customer service and it's great to hear that we succeeded in your case. Thank you for choosing Printify, and we look forward to continuing to support your business. Wishing you all the best!
Feb. 24, 2023
Definitely would recommend this is a great service. Works properly and fast. No issues at all. Thanks
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you found our service to be reliable, efficient, and issue-free. We appreciate your recommendation and hope to continue providing you with the same level of service and quality products in the future. Thank you for choosing Printify!
Feb. 21, 2023
I love this app it is very easy to use but the only thing I hate is that they barely have sweatpants and the aop ones are trash and take 4 weeks to come and the lane steven sweatpants you can only print the design on the back pocket which is pretty dumb. Great app but they need more sweatpants. Please fix this.
Thank you for sharing your feedback with us! We're glad to hear that you find our app easy to use. We apologize for the limited options in our sweatpants collection and any inconvenience it may have caused you. Our team is continuously working to expand our product offerings, including sweatpants, and we appreciate your suggestions for improvement. We understand your frustration with the long shipping times and we'll do our best to improve the delivery time. Wishing you all the best!
Feb. 21, 2023
printify has been great, very easy to work with, very straightforward. And their customer support is great, they always try to help no matter what the problem is. I just had a great experience and i must mention that their agent Hank Baldwin was very helpful and quickly resolved the issue i had.
Thank you for taking the time to write this review! It's great to hear that you had a positive experience with Printify and found our platform easy to work with. We're glad to know that our customer support team, was able to assist you promptly and effectively. We strive to provide the best service possible, and it's always encouraging to receive positive feedback from our customers. Wishing you all the best!
Feb. 14, 2023
Quality is "VERY" slightly worse than Awkward Styles however they have 10x the amount of product than them. Everything from fast shipping times to production overview is 5 stars. I would however give flexibility a 4.5.
Thank you for taking the time to leave us a review. We're glad to hear that you find our platform and services to be of high quality and that you appreciate the fast shipping times and production overview. We also appreciate your feedback regarding flexibility and will take this into consideration as we continue to improve our services. I understand we need to improve post quality control with some of the print providers and our quality team is already working on placing a new QC process. Hopefully, this will help to improve the print quality of certain print providers. We appreciate your feedback and wishing you all the best!
Feb. 11, 2023
I really appreciate having Printify involved with my business. I've been selling my art for over 20 years and just added t-shirts on to my product line. They're selling very well. I've used Customer Service a couple times and the people I've dealt with were very knowledgeable and helpful.
Thank you for your great feedback!. We're thrilled to hear that you find our platform helpful and that our customer service team was able to provide you with the support you needed. We strive to make sure our users have the best experience possible and it's great to see that we've been able to deliver that for you. Wishing you all the best!
Feb. 6, 2023
Printify is a great website and tool for designing and drop-shipping all kinds of interesting products. It has a nice interface for Store catalogs and design tool. However, we are giving 4 stars for 1 reason...they don't accept SVG files over 20 MB. We are fine artists and high resolution images of our art produces large SVG files, and you need these for large prints (e.g. 36" sq). In our case 20MB SVG gets us about 10% of our catalog whereas a 50MB limit would cover 97% of our files. So for fine art prints at large sizes, they are not there yet. But we hope to encourage them to make this change ! A cool app nonetheless...
Thank you for taking the time to leave us a review. We're glad to hear that you enjoy using Printify for designing and drop-shipping products. We apologize for the inconvenience caused by the 20 MB limit on SVG files. Your feedback is important to us, and we will forward your suggestion to our development team to consider increasing the file size limit in the future. Thank you for your support and we hope to continue providing you with great services.
Jan. 26, 2023
good fun limitless still figuring it out. whish there was an easier way to update bulk form. like tags and bulk replace of print providers. but I'm learning and loving it
Thank you for your great review! We're glad to hear that you're enjoying it and finding the limitless possibilities of our platform. We appreciate your feedback regarding the bulk form updates, and we'll take it into consideration as we continue to improve our services. Keep learning and enjoying the platform. Wishing you all the best!
April 6, 2023
After 2,5 months of many messages and false promises in the end regarding the shipment process, NOTHING changed and big radio silence.. so disappointing :-( === shipping time within Europe is ridiculously long and makes it impossible to sell within your own country. If you complain about this, you hear nothing back. I unfortunately have to switch to Printfull. 5 working days delivery time versus 15 days. Lower quality, but Printify's environmentally damaging shipping method and the shipping time involved is just not explainable. Just started and already can refund customers because it takes too long. If jumpers are not accepted by the customer after more than 15 days, they disappear, as does my money. The 2 stars rate is because the app itself works very well and the printers do a good job. Too bad Printify doesn't seem to want to dive into the shipping method. For US I will keep Printify, but the Premium to have multiple shops I am cancelling.And please Printify don't say hereunder you will look into it, because I know I don't hear anything back. Please change your shipment method within Europa, faster delivery would be beneficiant for both sellers and your company.
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our shipping time and appreciate you bringing this to our attention. We take these matters seriously and will be looking into it. Our goal is to provide the best service possible to all of our customers. We will be reaching out to you shortly to address your concerns and resolve the issue. Thank you for your patience and understanding.
Jan. 13, 2023
Printify is garbage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They cancelled my account without any warning...you can't get a direct answer from customer support! I had multiple orders that needed to be fulfilled and they left me holding the bag without any response.....I would not use this company to grow my store....they are inconsistent and their customer service is garbage....STAY AWAY FROM PRINTIFY ....Update 1/13/23 - I have submitted all documents to verify my account days ago. What I don't understate is why would Printify let me place multiple orders previously and not verify my account? Then out of the blue and without warning you ask me to send documents to verify my account!! I sent multiple emails with the required information to Printify... no one has responded to help me. When I talk with chat support they give me the same response..."They will forward my information to Merchant Support" .....WHAT???? No one can go into the system and look at my account to see what's going on??? REALLY??? Very unprofessional and complete chaos!! My customers have placed orders and my reputation is ruined because I can't see what is going on. I am an American merchant so my account should be easily verified.
Thank you for your review! We have checked this and it seems like there has been a misunderstanding. Your account is currently active and waiting for account verification. We could not find any communications with our support team under this account. In case you have a different account that is deactivated or on hold, please reach out to our support team and they will help you solve the issue. We apologize for any inconvenience caused.
Jan. 10, 2023
So far, it has been a great experience working with Printify. I will continue to work with them for my business.
Thank you for your review! We are glad to hear that you love our platform and are grateful to have you with us. Wishing you all the best!
Jan. 6, 2023
I love this app and store. I wish there was more bulk/wholesale options but other than that it's the best. I am still learning about the pricing and shipping options also. I love the free mockups that are generated right away and all the presets are awesome. Thank you!!!
Thank you for your great review! We are glad to hear that you love our platform. Our teams are currently working on offering more features including bulk/wholesale, bulk shipping options, etc. Hopefully, this will be added to the platform in the near future. Wishing you all the best!