Printify: Print on Demand

Dec. 14, 2022

I have Printify directly connected to my Shopify store. The selection of products is good and the fulfillment process is seamless and fully automated. My customers are very happy with the quality of the products. Customer service is on top of any issues you may have. I had an issue with releasing an order to production, due to me changing my payment account. I got it fixed through the chat option in less than 5 minutes.

Oct. 9, 2023

UPDATED 10/9/23 In response to a dreadful customer service experience our sister company had, we've immediately uninstalled this app and will not jeopardize our customer satisfaction by using this third-party provider that sells fourth-party products. If your store is committed to timely interactions and positive experiences with customers, avoid this app at all costs. Don't be left hanging with angry customers demanding answers while you look foolish because you're waiting for days on end from the Printify support team. Scroll the other review responses from Printify where the company confirms they can't manage all of the messages they get from Shopify merchants. Only use this app if you want to be left in the dark about your customers' orders and look the fool because you can't give them timely answers and resolutions. - ORIGINAL: App is useless, website is useless (copying and pasting directly from the Shopify dashboard it doesn't recognize our store email address so we can't log onto their main site), Twitter "support" has gone nowhere. We have had a customer asking for two days the status of his order and have no answers. He ordered two items. It showed that both fulfillments were requested and that one was in production expected to ship tomorrow. The other was requested but there was no information anywhere except for his actual Shopify order. Tweeted Printify for help almost 24 hours ago (since we can't get into their website) and there is still no answer on the status of this order. It appears that one of the items - the one scheduled to ship tomorrow -- has been cancelled now. We have no idea what's happening with the order and have no information to give to the customer. Maybe this type of customer service is acceptable to Printify -- and based on reviews and social media comments it's clearly not working -- but this level of service doesn't cut it nowadays. Highly recommend using Printify if you want to feel powerless in your customer service delivery and looking like an idiot when you know nothing about their order. This is his first experience with our store and since Monday (today is Wednesday) we haven't been able to answer basic questions like: How long will it take for my order? Reason being: We don't even know if his order has been placed, or in production, or cancelled. Buyer beware.

Dec. 22, 2022

** edit ** initially I was disappointed because I couldn't get any assistance ( and I should've been more patient considering the time of the year and how busy they probably were , def my bad ) after getting assistance from a wonderful team member , they helped me understand everything , we got all the issues fixed and no problems .. and I just got my first 2 orders in ( T shirts ) and the quality is excellent and shipping was very fast ! Very pleased

Dec. 8, 2022

Really like the service and the many product selections available. The customer service is quick and very helpful.

Dec. 6, 2022

Very easy to use, zero problems, no glitches and very prompt support! The app is smart and performs great with no fuss.

Dec. 7, 2022

I updated a 1 star to 5 stars in 24hours. In the end, they did right by me and even came around to apologize and acknowledge everything. It was above and beyond. It looks like something I would do at my shop. It felt like good customer service. You can check the whole story below. I’m going to leave this up forever because this is it. This is all you need to know about the folks you’re dealing with. THE Printify Review: Shopify > apps > printing > profile picture > payments > printify premium Hi SWEATPANTSGOD.COM, Your Printify Premium subscription was successfully upgraded from monthly to a yearly plan. We’re happy to have you with us! Dec 06, 2022 USD 299,88 Email sweatpantsgod Subscription ID 9338509_6217e5137c3 Check new arrivals Your Premium subscription fee was charged immediately and will auto-renew on the same date every year. Please note that you must cancel your subscription before the renewal date to avoid charges for the following year. The Premium subscription fee is non-refundable. Thanks for being with us, Kristiana from Printify I've used this app for a long time compared to anything else I've done with my shop. Just last weekend, I processed nearly $500 in orders with them. I spent time and money on marketing some things over time. I even have about seven orders currently in production or transit, so I come from a place of wanting/needing printify to be good and succeed. I've emailed twice, I'm still sitting in the live chat queue now, and I sent a support request from the Shopify platform. After this rating, I can ask Shopify for help then launch a fraud investigation with my bank. If none of that works, I'm just out of this money. How did this happen? This company took almost $300 from my account that I had no plans of sharing with them. In the Printify app plan page it reads "you will be redirected to complete payment" over the button to upgrade your plan. I just- wait live chat picked up: LIVE CHAT TRANSCRIPT: Me I wanted to know what is printify premium and how much does it cost and what plan do I even have. I still don't know any of that but I was robbed of like $300 which is like half my budget I proceed like $500 in orders with you over the past weekend. I might spend $300 a week over the next year. not like this tho processed* Michael South I'm sorry to hear that you're facing this issue and I completely understand your frustration, this is certainly not what you should expect from Printify. Unfortunately, I won't be able to refund this amount myself, however I've reached out to our supervisor for clarification. I'm certain that we'll be able to make things right. There won't be an answer right away, as the shift has ended for our supervisor, however there should be an answer by tomorrow morning. Me if i can’t afford orders between now and then it can cause a catastrophic series of events. sure. Michael South I understand, our apologies for this inconvenience. I've already contacted our supervisor and everything should be fine with your funds. Me thanks I told Michael I was writing this one star review. I will be totally transparent with the updates. Either they do as Michael says to correct my mistake and change, or at least address, the misleading language on their app plan page and this review disappears, or they'll do whatever it takes to legally keep my cash and this will be buried with the rest of the one stars. I want to believe in ppl, but that language on the app plan page is totally misleading and has to lead to other $300 impulsive purchases. I really wish I didn't have that much in my account. I really hope Michael is the truth. I'm praying I actually DON'T get any extra orders today. And now, even if I get every penny back, where is the compensation for my time? my stress? I really can't relax THE NEXT DAY: Ariel Summers My name is Ariel, and I am from the Quality team at Printify. I am very sorry to hear about your experience with the Premium subscription issue. As a company that cares about the customers' well-being, I assure you that Printify does everything to make our customers' lives easier. Currently, we have a massive influx of support requested as the holiday season is approaching, therefore the replies from our support will take longer than usual. We apologize for the inconvenience in advance. …and it was a long email from there (no shade to Ariel <3). The company: - [ ] Refunded 100% (it’s truly non-refundable and had to go thru approvals and store credits and withdrawal requests. This was above and beyond) - [ ] Acknowledged the frustrations and made me feel valuable. At least I felt like my opinion mattered (again, above and beyond) - [ ] And the greatest thing was a two sentence thought exercise on how things could have happened. It came with gifts. My mind was blown. That was when I knew I was doing good business with real people. I’ve been a customer for months now. I don’t think I’ll be going anywhere as long as I use these types of services. I will likely upgrade to an annual subscription lol ! Cheers!

Nov. 19, 2022

This app is the bomb! I wish I had found it earlier. So many cool products and easy to design, even for the tech challenged. Can't wait to see how sales go now that I don't have to stress about holding stock. It's a game-changer!

Nov. 10, 2022

Great app and quick support would highly recommend fro any drop shipping companies. Great product range as well

Nov. 7, 2022

DO NOT USE THIS APP!!! THEY ONLY WANT YOUR MONEY, AND THEY ARE NOT WILLING TO HELP YOU. If I could, I would give them zero stars! I signed up for an account in July. They allowed me to make multiple products, order multiple samples and place products on my website to be available for purchase. Fast forward to November, they send me an email saying my account is under review for verification failure. I verified my email according to the instructions in their settings. They are demanding me to show them the following: 1. Picture of yourself holding a valid ID or passport 2. A valid proof of address – such as a utility bill (water, electricity, internet), a bank or a credit card statement, or an insurance letter (invoices are not accepted). Your name, address, and date (no older than 3 months) must be visible. 3. Credit card/s used under your account – to provide evidence of the associated card ownership, please send us a photo of yourself next to each card that was used on your Printify account. For security reasons, please make sure to hide all digits apart from the last four digits of the card number and cover the 3 digit CVC number. I basically told them no, because it is an extreme invasion of privacy, not to mention a huge inconvenience and disruption to my business. I've already ordered multiple samples and placed the products on my website to be available for purchase. I've completed the email verification under the settings menu. These things should be enough verification without you needing to see my personal information, and putting my finances at risk while handling such sensitive information. They suspended my account, and I will never do business with them again! And you shouldn't either!

Oct. 30, 2022

Makes being a beginner easy! I am a newbie to the app. Looking forward to exploring more. Thanks so much!

Oct. 26, 2022

Absolutely the best print-on-demand service there can be. Very cheap, so many products to choose from, as well as manufacturers. Also works very very well with Shopify

Oct. 24, 2022

I like it a lot, so far it is one of the best print of demand that I m using...its a recommendation !

Oct. 22, 2022

I've now used this app for almost 3 years now. Their customer support is impeccable. They also keep improving their app with new features which is great also! I will definitely recommended Printify to anyone who's starting their print-on-demand business.

Oct. 20, 2022

I love Printify. Like every app, they have glitches from time to time. When they do, the live chat support folks are FANTASTIC and don't give up until your issue is resolved. Excellent customer service. Special shout out to Kali. :)

Oct. 15, 2022

I sell eco-friendly products in my store. Printify has an excellent selection and very thorough documentation These things matter a great deal to me and my target audience.

Oct. 11, 2022

App is great, It doesn't hold profit margin when vendor raises their price. otherwise would be 5 star.

Sept. 15, 2022

Beware, Using Printify has become a dangerous gamble for your business. Printify had a glitch from Sept 1st - Sept 10th, 2022, where ANY order with multiple lines had only ONE item printed and sent. But they marked every order as COMPLETELY fulfilled and customers were sent tracking information for the FULL order but received only one item. Now imagine this time X amount of orders in this 10-day period. There was NO merchant help except sending cancellation emails two weeks after the fact. I spent hours chatting with customer service and begging for help and to actually figure out which items were actually shipped. The agents were all nice enough but Printify wasn't going to offer any real support to many, many botched orders besides issuing a refund for the unproduced items. Honestly, it's a disaster and they could care less about the merchants or how it affects small businesses. After a nearly 2-hour chat, one kind agent was able to have my replacement orders upgraded with expedited shipping as an exception. But today I find out that they have not placed priority shipping on the orders, and have actually disabled the help chat. This is the perfect example of how little they care. I'm hoping multiple merchants will help report them to Shopify for their lack of service.

Sept. 12, 2022

I LOVE having the ability to choose printers in the US, thank you for providing this option. It helps to be able to cut down on shipping time, and also support local jobs.

Sept. 10, 2022

In terms of trust and customer service, Printify has been the best app for my stores so far and I use about 9. I vet every product I sell with them and haven't had any major issues in 2 years using them. Their chat support is excellent. Totally recommend.

Sept. 2, 2022

Started using Printify today. Very pleased with everything. I had an issue that Ashley fixed immediately through the chat feature. Looking forward to designing some cool products.