Printify: Print on Demand

May 19, 2022

I've been using Printify for nearly a year now, and I am so happy with every element of it. It did take a little trial and error to find printers that are consistently reliable (definitely invest in some product testing!), but customer support is always so helpful when there is a misprint or other issue. It's super easy to set up new products, duplicate products, and adjust pricing. Printify is also always improving and adding new features. Definitely recommend it!

May 19, 2022

Had a question and Hank Baldwin helped me out. Answered quickly and provided excellent customer service . Thanks :)

May 19, 2022

I am absolutely loving the stellar customer service at Printify! Everyone has been incredibly helpful, their range of products is second to none! You really can't go wrong with Printify!

May 7, 2022

Had a problem with an Out of Stock item but Janet and Louie made the process of solving it like having a chat with some friends. Everything was fixed quick and easy. Great team.

May 3, 2022

I was a long time siting on the fence with Printify, but decided to add a product, and was pleased with how smooth the flow of the process was. And the variety of products and flexibility to choose production locations is a big time asset. My only gripe is with the horrible stock images. Not asking for the world but some of those are less than acceptable.

April 30, 2022

Kaylee Emerson was extremely helpful and patient. She walked me through every step (several times). Thanks for the great customer service! She is a great asset.

April 29, 2022

Before the holiday season, I had a mostly positive experience with Printify. However, during the 2021 BFCM and holiday season, I had an abysmally horrible experience. I had around 200 hundred sweatshirt orders that said they had been marked "shipped" from the print provider. I assumed that to be the case. Then I began getting emails daily from customers saying they had been waiting for their orders for weeks, and there were no tracking updates since the initial scan. I reached out to Printify, and at first they were helpful in setting up replacement orders and deeming packages lost in transit after 7 days. However, by mid-December, I was receiving around 25 emails per day from customers that they were not receiving orders and didn't have tracking updates. It was very clear this was a bigger issue and that something was going on with this print provider - it seemed they were printing labels, marking them shipped, and then just not shipping products, for whatever reason. I reached out via the customer service chat, but they continued to make me submit an issue for every order individually, rather than acknowledging something was going on here. I compiled a list of around 200 orders that were "lost in transit" and sent to their customer service team, hoping this would reach someone higher up, or directly to the print provider. However, they continually passed me off to different customer service agents, acting as if each order was an isolated incident, and made me submit around 200 individual issues for orders lost. The nail in the coffin for me was when in the middle of all of this, they changed their policy on deeming packages lost to be 14 BUSINESS days after the last tracking update. So, I had to tell my customers they had to wait almost 3 weeks, during the HOLIDAYS, before I could reship their package. Most customers did not receive their orders in time for Christmas, even when they were well within the holiday cutoff date, and some even accused me of lying about shipping packages since they received no updates after the label was created. Printify did absolutely nothing to make this right, and never gave me insight into what happened. Months later, I received an email from the owner of the print provider that I had issues with, apologizing for the disaster and asking if he could do anything to make it right. I assume they reached out after noticing the drop in sales after I stopped using them (and never will again). Would have been great to be in touch with them when this was all happening, since they were clearly aware it was happening. Overall, a horrible experience, and Printify never made an attempt to make it right.

April 29, 2022

The customer service is really fast. They answer the question very professional. The only thing they need focus is that they need more 4xl and 5xl

April 28, 2022

My first ecommerce experience and it has been generally positive. The good: 1. The system works - creating products, publishing to shopify, etc. 2. Customer service response is crazy fast and honestly I usually get the responses I want 3. I am a new, little guy but I have gotten some personal attention telling me they are focused on the long-term relationship Stuff To Work On: 1. I need 4XL and 5XL, but I think my only current way to reasonably do it is to add new separate products in those sizes with a different printer. Possible, but clunky. 2. More financial visibility - CSV export of order details and running daily/ monthly totals on COG, sales tax collected, etc.

April 26, 2022

Diversity of suppliers which located all over the world. Good price and quality Nice and very helpful support.

April 24, 2022

I love this app. customer service is prompt and efficient. they are always upgrading their app and items which I love. Beats any other POD apps out there.

April 21, 2022

Customer service is prompt and supportive. Our account manager is the best! However, I don't need another email about my request has been received. I already try to give reviews. Just pick one please

April 21, 2022

I just want to thank Sonia for her help at showing me what I needed to do to add additional sizes to one of my products. It's always good to know that Printify's support team is there on hand whenever you need help. So thank you again.

April 17, 2022

Excellent! They have many suppliers around the world. They have a support team that you can contact them 24/7. They respond quickly and helpful. Highly recommend!

April 13, 2022

Prompt merchant support and a large range of suppliers. Would love to see more Australian print partners!

April 13, 2022

This App is excellent! They connect you to so many different suppliers with such a great range of products. Their customer service is phenomenal! I love their online chat help. They respond so quickly and have genuinely helpful responses. I highly recommend Printify!

April 13, 2022

Printify has been fantastic to work with. We manage dozens of stores that sell Printify products - their print quality, customer service, and personalized support have made print on demand a wonderful experience.

March 29, 2022

I find the site easy to use and there is a wide range of products. I just have to edit the products in my website after they are published. I wish I could add my own photo mockups and that the formatting published correctly but that may be impossible.

Aug. 1, 2025

If you’re looking to do embroidery, stay away. Im not sure i can convey just how bad the experince has been. They are not able to tell you why something "fails" digitsiation. Just that it does. The poor communication and what feels like constantly shifting embroidery guidelines make it unusable. You can submit a simple design a simple as three large uppercase letters (e.g., “ABC”) and have it approved - then submit the exact same design with different letters (e.g., “DEF”) and have it fail without any useful explanation. We check each design and all meet the guidelines so when you get told "does not meet" it woud be somewhat helpful if they could say "what part" does not meet . All you're told is: “Digitization failed for the embroidery. Please update the design to meet the embroidery criteria.” We only submit designs that already meet the stated embroidery criteria, so when we ask, “Can you be more specific?” we either get no response, or the reply contradicts the embroidery guidelines. Example 1 – Polo Shirts: We ordered samples of three different polo shirts to compare shirt quality and embroidery. Immediately, there were issues. We were advised: • Front Print – Digitized Successfully • Right Sleeve – Digitized Successfully (this included multiple lines of text, complex script, and an image of an aircraft) • Left Sleeve – Digitization Failed The left sleeve simply had a 1” x 2” rectangle. We were told it was “too complex.” Yes, apparently a rectangle is too complex. When we pointed out that the other sleeve included an aircraft shape and complex script (clearly more detailed), we were then told the sleeve was “unsuitable for filled designs.” We referred them to their own embroidery guidelines, which say nothing about filled designs being unsuitable. In fact, it specifically mentions that small gaps will be filled, and advises to “keep your design simple.” You know, like a rectangle? I don’t think a shape gets any simpler. Nearly a week later, we still have no clarity on why it failed. As far as we can tell, it meets all the criteria. Thankfully this was only a sample - imagine a customer dealing with this. (Which, when you think about it, we are too.) Example 2 – Embroidered Caps: • Cap 1 – Featured 3 capital letters – approved, no issues. • Cap 2 – Same design, different letters – rejected. Order cancelled. We were told: “Digitization failed for the embroidery. Reason for rejection: Small Shape/Text.” We asked, “Can you be more specific - which shape or text is the issue?” Their reply: “We are currently in touch with the team responsible for the embroidery process and will keep you informed with any updates.” We referred them to the Cap 1 order, which used the exact same layout and was approved. The next day, we were told: “Your order had to be cancelled and refunded to allow for production to continue.” What the...? We still have no idea why it failed - awaiting response. I was hoping Printify embroidery would be a good alternative to Printful. While Printify is slightly more expensive, it doesn’t charge a digitization fee like Printful does. But clearly, that comes at a huge cost in frustration and reliability. Their other products and support are great (5 stars), but the appalling experience we are having and the time wasted with embroidery is beyond words.

March 19, 2022

Customer service is outstanding and they have always been helpful when I needed it. Thank you Courtney Cooper for assisting me in fixing a customer issue quickly and to my and the customer's satisfaction.