All reviews

Rating Breakdown

  • 5
    73% (2,012 ratings)
  • 4
    13% (347 ratings)
  • 3
    1% (30 ratings)
  • 2
    1% (24 ratings)
  • 1
    3% (82 ratings)

Reviews with Text

  • 69% (1,714)
Review RSS Feed Review RSS Feed

2 / 5 Share

July 2, 2021

Super disappointed. I've been using this app for about a month and was impressed, so decided it was worth paying the premium fees for. Before I placed a (nearly $1200 order) I tried to subscribe to premium and the site would not charge my card. Tech support was not able to give me any answers or assist me other than politely telling me to keep waiting while they figured it out. Days went by, and they kept saying to wait for answers, but unfortunately I'm trying to run a business and can't wait forever. I have customers waiting on orders and without any sort of timeline from Printify I would be forced to lose out on the over $200 in savings by becoming a premium member. I had already loaded all my artwork into Premium and had moved forward with samples, so switching to another company wasn't really an option at this point. I wrote back repeatedly offering different solutions, including going ahead with my order and getting reimbursed for the premium rebate and providing them with my card directly to try and charge it but there was still no movement. After several days of waiting for this to be fixed, I was forced to simply order without the premium discount.... oddly enough, Printify had no problem charging my exact same card for the $1200 order. If you're using this app I suggest trying to get the premium right away so you're not baited into using it and it never appears.

Using app

About 1 month

Total reviews

1

Average rating

2.0

Developer Reply

We're sorry to hear about your experience! One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

5 / 5 Share

June 16, 2021

I am blown away by how easy the design process is, the amazing 24/7 customer support that usually answers questions within 5 minutes, and the manufacturer / product selection. I have used other POD / MOD services in the past and Printify is hands down the way to go.

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for your feedback! We're happy to hear that you're finding our app easy to use and fit for your needs. Best of luck with your sales, and thanks for being with us! :)

1 / 5 Share

June 16, 2021

Customer service was extremely unhelpful. There was an accidental charge to an old credit card, I added the new card on file and requested the charge be reversed on the old one and charged to the new card on file but they refused to do it. Horrible customer service...

Using app

9 days

Total reviews

10

Average rating

4.6

Developer Reply

We're really sorry to hear about your experience! One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

5 / 5 Share

June 15, 2021

I am having a marvelous time with this app. This is the march I was looking for and it's so easy to sell.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for feedback! Happy to hear that our products and services suit your business, and we hope to have a long-term collaboration further on!

4 / 5 Share

May 17, 2021

I love the choice and variety of products and the connecting to my Shopify store was easy. Okay the shipping part was a little difficult but once I got the hang of it it was smooth sailing. I would like to see some more options of choosing the ethnic group of the models for my mocking because 85% of my sales are to people of color and representation is very important to the culture.

Using app

17 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for the feedback - we're glad to hear you're enjoying our platform! :) We are in progress to adding more variety of mockup photos for our products, so you can be sure that we'll continue to expand our catalog even further to provide you with more options to choose from. Please don't hesitate to reach out to our support team in case you need any help, and we wish you the best of luck with sales!

4 / 5 Share

May 3, 2021

4 stars instead of a 5 stars-only because, of three issues; needing more options with the hats. Snap back/flat brim, and baseball hat with snap back are popular with my customers, and printify can improve there. Also, the yoga leggings would be better if there was a 70-30 blend, the ones on here are not stretchy enough and a little too tight (my customers who bought leggings gave me the feed back, I value my customers feedback) and lastly, the printing area on the shirts (especially in the back) my brand is recognized by my logo on the top/middle of the back of the shirt-the locker tag area, and most shirts on here have a printing area of the middle of the back of the shirt, the only option is a gildian 100% cotton-which I won't put my brand on. Outside of those three issues, I am happy with printify, I sent a message on my issues and Irene helped me today and I'm grateful for that. The mock ups are great, and user friendly. There's a ton of options with everything on here. I've looked at a lot of the competitors , and they lack in one way or another. another suggestions, option to add branding to tagging area. Adding our brand is HUGE. Overall- I like this app, and I definitely will recommend it to people wanting to get their brand going in the e-commerce world.

Using app

2 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for the feedback - we're glad to hear you're enjoying our platform! :) We're regularly adding new products to our selection, so you can be sure that we'll continue to expand our catalog even further to provide you with more options to choose from. Some of our print providers already offer printing inner and outer neck labels for branding - Merch Made Easy and Textildruck Europa. It is possible to filter by these print providers in our catalog, if you would like to see all their offered products. In case our support team can assist you with anything, please don't hesitate to get in touch via the chat bubble!

1 / 5 Share

May 3, 2021

Horrible, I have less than 100 total orders and have already had two misprints where the back of the design wasn't even printed. Ordered some items for myself and got them today, 2x2 stickers are washed out, tee graphics are wrong color, and the front pocket print is so blurry. I'd stay away from using this app despite all the great things people have to say about it.

Using app

8 months

Total reviews

5

Average rating

3.0

Developer Reply

One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

5 / 5 Share

April 26, 2021

I've been using Printify for my shop for over a year. There are a variety of different vendors that you can choose from which makes the price for your products feasible for you to make money as well as offer good cost points for your customers. Also they have pretty good customer service which is great. I had a few issues that they responded to quickly with results.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words! :) We're glad to hear that you're finding our product selection suitable for your business needs. We wish you the best of luck with your sales - thanks for being with us!

4 / 5 Share

April 26, 2021

Very easy to use. Large choice. Good prices. Sometimes the orders stay in hold without explication but this is rare

Using app

7 months

Total reviews

8

Average rating

4.9

Developer Reply

Thanks for the feedback - we're happy to hear that you're finding our app easy to use and enjoying our ever-growing catalog! :) If there's ever an issue with an order, please get in touch with our support team by clicking on the live chat bubble. Our team will provide immediate assistance and investigate the issue! Best of luck with your sales!

1 / 5 Share

April 13, 2021

ENG + ITA ENG: app absolutely unusable. I state that I use various POD platforms. I use shopify to sell products created through printify. Problem # 1: Once the product has been sent, the link with the tracking code sent to my customer is not working. so I have to manually search for the tracking code and communicate it to the customer. Problem # 2: I have some products synced between printify and shopify. If one of these products is no longer available as a printify supplier, I am not notified. To remedy the problem, I have to manually synchronize an alternative product, thus losing the reviews on the product page that is no longer available. Severe loss and lack. If you want to use a POD service I recommend Printful. ITA: Premetto che utilizzo diversi sistemi di POD e ho più volte cercato una soluzione riguardo i vari problemi che solo Printify mi ha presentato. PROBLEMA N1: Una volta che il prodotto viene inviato al mio cliente, il tracking generato non è funzionante. devo quindi andare alla ricerca del tracking code manualmente e comunicarlo ogni volta, per ogni singolo ordine al mio cliente. PROBLEMA N2: Se uno dei prodotti in sync tra Printfy e Shopify non è più disponible presso i fornitori di printify, non vengo notificato. Scoprendo solo dopo l'ordine da parte del mio cliente del problema. Per ovviare al problema posso creare una variante al prodotto creando di fatto una nuova pagina prodotto. In questo modo vado a perdere tutte le recensioni dei clienti legata alla vecchia pagina prodotto. Insomma, se volete usare un servizio di POD vi consiglio Printful

Using app

3 months

Total reviews

2

Average rating

3.0

Developer Reply

We're sorry to hear about your experience. The issue with the tracking link has been fixed - we apologize for the inconvenience this has caused to you and your customers! Out-of-stock (OOS) issues are currently managed via notifications in our app, read more on this here: https://help.printify.com/en/articles/4685278-out-of-stock-variant-notifications-in-my-store Upon seeing the notification, we recommend removing the affected variants and republishing the product, or use the "Replace" feature to replace the print provider, if the same product is available from more print providers. This won't affect the existing listing in your store and any of its SEO. One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

1 / 5 Share

April 11, 2021

I like Printify because they have black mugs, I cannot find black mugs on any other supplier right now. I do not like printify because out of the two mugs i've sold so far one arrived busted. I refunded them my self and will probably be removing their products from my store after seeing how hard they are to work with based on other reviews here.

Using app

6 months

Total reviews

3

Average rating

1.7

Developer Reply

We're sorry to hear about the experience you've had so far. In case a product arrives damaged or broken, we always offer a free replacement or a full refund. One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

5 / 5 Share

March 26, 2021

This App is literally printing $$$. Only been live for less than a month and our designs are selling! The setup is so easy and the Shopify integration is the best. I have contacted Customer Service on several occasions for learning questions and they have been fast and super friendly. I cannot wait to grow my catalog with new and exciting offerings. Keep it up Printify!

Using app

About 2 months

Total reviews

10

Average rating

5.0

Developer Reply

Thank you very much for your feedback! We're happy to hear that you're finding our app easy to use and fit for your needs. Best of luck with your sales, and thanks for being with us! :)

4 / 5 Share

March 16, 2021

3.16.2021 Update: I have currently been working with a Printify manager since my last review. I was able to get my site back up and running, and have been having open dialogue about some the technical issues I have been having. All of which have been addressed. I look forward to continuing my business relationship with Printify. 3.2.2021 I have been using this app for roughly six months. My experience at first was pretty good. However, since then I have had more than enough problems with the print providers sending products that have numerous printing errors. Mind you customer service has been great at getting reprints or refunds executed. However, this affects the overall experience my customer is receiving. Here recently I have had technical issues that has prevented me from making any sales and creating products. Again, customer service is great with responding regarding the status of my issue. Unfortunately, it is very frustrating when two weeks down the road I'm still receiving the same canned answer that "my issue has been escalated to the technical team". While I sit and wait for someone to get back to me regarding this issue, now I'm forced to decide whether to close the store and look elsewhere. I need a resolution now. Print on Demand is a novel concept and very helpful for a small business. This app could be a zillion times better if there were simple quality control checks before merchandise is sent out from the print provider, and that when technical issues arise, that a dedicated person would be assigned to help mitigate the problems immediately.

Using app

7 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for the updated review! We're extremely happy to hear that the problems have been resolved and that you've decided to continue your cooperation with us. We appreciate your feedback on this, and we will continue to work to improve our processes.

5 / 5 Share

Feb. 8, 2021

I have been amazed at the ease of uploading and creating product designs, as well as receiving great customer service upon when needed. I'd recommend Printify for anyone starting their POD company.

Store

KC Swag

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

We're happy to hear that you're enjoying our app - thank you for being with us! :)

5 / 5 Share

Feb. 4, 2021

I was using printful before and I guess I was lost because Printify has ALL the options! The quality of the garments they provide are the best.

Store

FACES

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to hear that you're enjoying our app - thank you for being with us! :)

5 / 5 Share

Jan. 31, 2021

I am getting ready to launch my store and working with Printify has been great, the customer service is awesome so far, really looking forward to getting started I have heard nothing but good things about them .Thanks

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to hear that - thanks for the feedback! :)

1 / 5 Share

Jan. 19, 2021

Be careful while using Printify.. They cancel many orders and sometimes they make you wait 10+ days and then they cancel it so by the time you fix all of this your customers have to wait almost a month to get their orders. They cancelled so many of our orders over and over again and there is virtually no customer support. Their system also has a lot of glitches so be prepared for that while creating products.

Using app

About 2 months

Total reviews

2

Average rating

3.0

Developer Reply

One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

1 / 5 Share

April 24, 2021

UPDATE: Things have changed since this last update. It's MUCH easier to use. Seems to have more products. Im still unclear on the pricing. Below Printiy states, "You'll only pay for the products being ordered, and their shipping costs." Still unclear on that statement. Does that mean I'll only pay for the product (1) being ordered? In other words, I pay per item? Or I pay the full amount when I make my first sale? And is the shipping costs added to the sale price? I've sent an email and tried contacting a rep for this info. I haven't made a sale yet So TIME WILL TELL. An email from a real person explaining would be great. -5 are you kidding just to try the "New Rules" are I have to sign up and pay 299.00? Hardly. I already pay Plenty to Shopify. What the actual Heck. This service of Shopify is getting worse and worse. NEWBIES BEST ADVICE READ ALL THE REVIEWS if you have to pay to try DONT DO IT there are plenty of places shop around

Using app

7 months

Total reviews

17

Average rating

2.4

Developer Reply

Hi there! Our app can be used to a full functionality using the free plan. You'll only pay for the products being ordered, and their shipping costs. No additional costs are required to use our print on demand (POD) service! https://printify.com/pricing/ The Premium plan subscription (offered in the form of ongoing monthly payments, or as one annual bulk payment), however, offers up to 20% discount on all products available in our catalog. https://printify.com/app/products

5 / 5 Share

Jan. 6, 2021

I needed some shirts added that another provider did not offer. Printify has effectively fulfilled that need, with great results.

Using app

2 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the feedback - we're delighted to hear that our service has been useful to you! :)

5 / 5 Share

Dec. 25, 2020

Printify's interface and usage are a bit more complicated than it's major competitor, Printful, but it offers more options for products, and some have better quality than Printful. At the moment, I'm using both PODs, and also another one called Gooten. I think is important for Shopify owners to see which PODs offer the best prices, and quality, as it varies from each supplier. And in my case, I don't see a reason to stick with just one POD provider.

Using app

4 months

Total reviews

14

Average rating

4.9

Developer Reply

Thank you for your valuable feedback, it is much appreciated!