Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,917
chart
#48
All reviews
Rating Breakdown
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Jan. 16, 2023
Privy is my go-to! It is the most user-friendly experience for first-timers and the staff is always very helpful when it comes to creating/updating anything. I always have a pleasant time when reaching out to staff at Privy for help. Definitely worth the price when you sign up for paid services.
Jan. 5, 2023
Besides the helpful Privy sales tools, the customer support provided by Karol was top notch. She helped me every step of the way to fine tune the Privy integration to suit my needs. BIG Thank You to her and the Privy team!
Jan. 4, 2023
Great app & even better support. Jenny helped me with setting up campaigns & running email marketing and she was very knowledgeable and helpful in her job. I am so happy with her support & the way the app works.
Dec. 19, 2022
Absolutely amazing i use the spintowin and free shipping bar and they are absolutely amazing helps alot with customer email collection
Dec. 19, 2022
TRULY the best Newsletter App! I tried 4 other free or cheap Apps before, but I was very frustrated and thats why I downloaded this App and it is 100% worth the money! Joe was an awesome help when I needed him and I set up my first email within minutes! Happy to found it!
Dec. 14, 2022
Used them once previously and due to a technical error on their side missed out on what I believe would've been a lot of sales. Lots of other services provide what they do, so I will be going elsewhere.
Dec. 12, 2022
I would highly recommend this Privy app to anybody because the onboarding session that I had was by far the greatest experience. Mel did an awesome job explaining and simplifying how Pop Ups, Emails, & SMS work. Mel made it so easy to understand for someone like me with zero experience, I had fun and really enjoyed every minute of my onboarding experience. Thanks, Mel for all your help!
Dec. 12, 2022
BEWARE! They stole my money for over 12 months. I cancelled our account via my Privy account but because the app was still installed on Shopify they continued to take money out of our account and will not refund even though they can see we cancelled. USE KLAYVIO INSTEAD!!!
Hi there, I am happy to clarify here; since our app was not removed from your Shopify store, the charges did continue. It is important to cancel as soon as our app no longer meets your needs. Regarding a refund, the charges in question fall outside our refund policy which can be found here: https://help.privy.com/hc/en-us/articles/360049718694-Billing-Payments-Refunds-FAQ If you have any further questions, you can email [email protected] and refer to ticket #195223. – Best
Dec. 2, 2022
I looked at several email/SMS apps and decided to go with Privy and I am certainly glad I did. The app is easy to use and has so many features. I chose the plan that came with onboarding and that has been fantastic! Jenny, my onboarding coach, has been proactive, helpful, and supportive. It is totally worth the monthly subscription price.
Oct. 20, 2023
PRIVY is the best!!!! whatever you dont know their support in real time is amazing- its thanksgiving day and they are helping me. NO ONE DOES IT BETTER! They are so patient and knowledgeable.
Nov. 22, 2022
We have been using Privy for a little while, and today we just had a session onlne with Vikkee and she had sorted out everything for us. She created the perfect pop and sorted our our pop. She also help us on our newsletter. Her service was on point and cannot fault. We soo grateful for all her help. We have arrange for another session with her to help us more. Thank you again
Nov. 17, 2022
Andrew Garber was absolutely amazing!!! He showed me everything I needed to know and answered my questions with ease. I'm new to E commerce and he made it seem like I've been doing this for years!!! 5 stars is not enough for the service this gentleman provides !!!!!
Nov. 16, 2022
フレンドリーで忍耐強く、丁寧にサポートしてくれます。 口頭や紙で一般的なコメントをするのではなく、私たちに寄り添って、共にカイゼンをしようという気持ちが伝わります。 英語が苦手な私にも丁寧に説明をしてくださり、ミーティングの後は振り返りもできるので、たとえ聞き逃しても振り返ることができるので便利です。
Nov. 14, 2022
Really great customer service. Easy to use app. Just what I needed to grow my business and store. Thanks!
Nov. 11, 2022
First Andrew is amazing!!! He has helped me tremendously to navigate through this app. He is very patient and knowledgeable so that makes the process easy. He also is very honest so if he’s not sure about something he will definitely let you know. Every since our sessions I have learned the does and don'ts when send emails. The more comfortable I get the more emails I send and I don’t have any issues.. I highly recommend
Nov. 9, 2022
I worked with Jenny T and she was amazing. Helped with technical expertise and great suggestions on how to use the Privy tools. I love the app so much that I have added it to another website! Thank you Jenny.
Nov. 7, 2022
DO NOT USE PRIVY! Absolutely horrible to deal with. Also, in this industry, who who works 9-5 Mon - Friday?? We need assistance on the weekends and after hours. but that aside, I have never dealt with customer service so unprofessional. Use anyone else. We used Privy for about 5 years gathering up over 4,000 verified contacts and then we rebranded our company. EXACT same products, EXACT same containers but a different look and our customers were ALL AWARE of the change but everything was still the same, we just didn't like the old name or the old owner (long story). When we imported the contacts into our new account, Privy wouldn't let us email them. I explained everything to them and that we had actually used PRIVY to acquire these contacts legitimately. They didn't care. They said "Too bad." All those years working to build an email list all for nothing. DO NOT USE PRIVY.
Hi there, We have reviewed the email where you spoke to our Billing and Compliance teams; I apologize if anything was not clear and I am happy to break down below what occurred: • Due to the origin of the list in question, our Compliance team was not able to approve these contacts. • Privy, or any email marketing provider, can only accept the contacts who opted in to receive the emails for one business. Merchants are not able to have merchant's who opted in for one business be moved over to another business. • This aligns with the laws and regulations, CAN-SPAM and CASL, put into place to protect the recipients. • General Support availability varies by channel; we do offer support during the weekends. As mentioned by our Compliance manager, the weekend team will do its best to answer all of your questions on the weekends, however, some emails may require follow ups when we are more staffed during the week. • Lastly, our teams replied to all email communications with the upmost respect and empathy for the situation at hand. Should you have any further questions, you can email support directly ([email protected]) or reply here to this review. Should you email in, please refer to ticket number 190325. Our Billing team has asked Shopify to remove the $45 fee you were charged as well. We wish your businesses the best of luck!
Nov. 3, 2022
easy to use so far the customer service is exceptional, lets review after the trial again, send me a promo please
April 16, 2024
Jose in customer service is a SUPERHERO! Any glitches, hitches or confusion I have experienced he fixes immediately! I have been using Privy for years now. I can't recommend them highly enough. Their customer service is fast, excellent, patient and thorough. It has made the difference in my learning how to do all of this important marketing for my business. I have only had great experiences with them these past 4 years. They are there when you need them if you make a mistake, fast! They save the day!
Oct. 19, 2022
I am excited to join Privy and looking forward to growing my business. I had the best onboarding experience with Mel. She is exceptional, easy to work with, very knowledgable and Mel went at a consumable paste that was easy for me to digest and get started right away.