Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,904
chart
#73
All reviews
Rating Breakdown
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Nov. 11, 2022
First Andrew is amazing!!! He has helped me tremendously to navigate through this app. He is very patient and knowledgeable so that makes the process easy. He also is very honest so if he’s not sure about something he will definitely let you know. Every since our sessions I have learned the does and don'ts when send emails. The more comfortable I get the more emails I send and I don’t have any issues.. I highly recommend
Nov. 9, 2022
I worked with Jenny T and she was amazing. Helped with technical expertise and great suggestions on how to use the Privy tools. I love the app so much that I have added it to another website! Thank you Jenny.
Nov. 7, 2022
DO NOT USE PRIVY! Absolutely horrible to deal with. Also, in this industry, who who works 9-5 Mon - Friday?? We need assistance on the weekends and after hours. but that aside, I have never dealt with customer service so unprofessional. Use anyone else. We used Privy for about 5 years gathering up over 4,000 verified contacts and then we rebranded our company. EXACT same products, EXACT same containers but a different look and our customers were ALL AWARE of the change but everything was still the same, we just didn't like the old name or the old owner (long story). When we imported the contacts into our new account, Privy wouldn't let us email them. I explained everything to them and that we had actually used PRIVY to acquire these contacts legitimately. They didn't care. They said "Too bad." All those years working to build an email list all for nothing. DO NOT USE PRIVY.
Hi there, We have reviewed the email where you spoke to our Billing and Compliance teams; I apologize if anything was not clear and I am happy to break down below what occurred: • Due to the origin of the list in question, our Compliance team was not able to approve these contacts. • Privy, or any email marketing provider, can only accept the contacts who opted in to receive the emails for one business. Merchants are not able to have merchant's who opted in for one business be moved over to another business. • This aligns with the laws and regulations, CAN-SPAM and CASL, put into place to protect the recipients. • General Support availability varies by channel; we do offer support during the weekends. As mentioned by our Compliance manager, the weekend team will do its best to answer all of your questions on the weekends, however, some emails may require follow ups when we are more staffed during the week. • Lastly, our teams replied to all email communications with the upmost respect and empathy for the situation at hand. Should you have any further questions, you can email support directly ([email protected]) or reply here to this review. Should you email in, please refer to ticket number 190325. Our Billing team has asked Shopify to remove the $45 fee you were charged as well. We wish your businesses the best of luck!
Nov. 3, 2022
easy to use so far the customer service is exceptional, lets review after the trial again, send me a promo please
April 16, 2024
Jose in customer service is a SUPERHERO! Any glitches, hitches or confusion I have experienced he fixes immediately! I have been using Privy for years now. I can't recommend them highly enough. Their customer service is fast, excellent, patient and thorough. It has made the difference in my learning how to do all of this important marketing for my business. I have only had great experiences with them these past 4 years. They are there when you need them if you make a mistake, fast! They save the day!
Oct. 19, 2022
I am excited to join Privy and looking forward to growing my business. I had the best onboarding experience with Mel. She is exceptional, easy to work with, very knowledgable and Mel went at a consumable paste that was easy for me to digest and get started right away.
Oct. 19, 2022
Privy's staff offers dedicated and thorough support on how to best maximize its app's abilities. A crucial app to help run any online business.
Oct. 18, 2022
Jenny Tyler did my onboarding. She was so great that I signed up my second business! Appreciate her!
Oct. 13, 2022
Daniel "Frankie" Petley did very thorough work, very efficiently and very quickly. I highly recommend him and look forward to working with him again.
Oct. 12, 2022
Andrew is very patient with people like me who are new to E-commerce. I've learned a lot and now understand even more so the rich feature set of Privy and how it can help with driving our campaigns. Thanks, Andrew!
Oct. 11, 2022
Jenny T was very helpful explaining the ins and outs of email marketing--it's all in the details. I have a better understanding about the customer journey! Thanks Jenny.
Oct. 11, 2022
Jenny T is one of the best. She is so creative and very helpful. She is amazing. She is always on top of her game
Oct. 7, 2022
Great and helpful app! I've just discovered the app, and I'm amazed about those features, especially abandoned cart text messages.
Oct. 6, 2022
I am so glad that I made the decision to install this app. I transitioned from another app, and it was amazingly easy. I took the offer of assistance with getting it set up properly and my representative has been extremely helpful to my business. Great product with excellent customer service.
Oct. 4, 2022
Very impressed, not only with the app, but the customer support backing it. I wouldn't say I'm the most knowledgeable in ecommerce, but the team at Privy made me comfortable and confident in growing sales, increasing traffic, as well as conversions.
Oct. 4, 2022
Onboarding with Privy was an outstanding experience! I could not have been more impressed with my Onboarding Manager, Jenny! Her ability to walk me though the process and articulate so clearly how Privy integrates with my Shopify Store was inspirational! Having the caliber of a person like Jenny representing Privy, speaks volumes to the quality of this company and the Privy Application! John
Oct. 3, 2022
Excellent customer service. They helped me to setup the first marketing tools. Very good onboard session with Andrew Garber.
Sept. 25, 2022
I have used Privy for over a year now and I am so happy with it's performance! The onboarding was great with a helpful and supportive team. It's easy to set up and use, but most importantly the features really do increase the number of orders that complete and helps retain customers.
Sept. 19, 2022
This app is so helpful and the onboarding you get is great too, they are very knowledgeable and will go out their way to help you