Privy ‑ Pop Ups, Email, & SMS

Feb. 9, 2023

I have been a customer for almost a year. Today we got word that the basic plan is doubling from $15 a month to $30. Like many small businesses this is not an easy time. I am basically being asked to pay double for no extra features. So much for any customer loyalty.

Feb. 5, 2023

Terrible! Spent 2 hrs building a pop up only to have to start all over because of bugs in their system. Images can't be removed or changed because the corner radius slider overlaps the buttons. Not mobile friendly so don't expect to work on the go unless you carry a computer everywhere you go. How they got so many 5 star reviews blows my mind! Worst app ever. Stay far away from them.

Feb. 3, 2023

Today I spent 4 1/2 hours with Joe figuring out a way to address our unique needs in a way that also created a great experience for our customers. Joe was nothing short of outstanding in his efforts to find solutions and implement those solutions. Rather than telling me what we needed and then sending me a link to a help page to figure it out myself, Joe rolled up his sleeves and we created it together, and then tested it together. He was patient with me as I navigated thru the set up and testing stage before going live. I've worked with other Privy support people, who are all very pleasant, but none of them stuck with me the way Joe did to see everything through. Top drawer!

Feb. 3, 2023

The process to add legitimate emails to your email list is too time consuming and unnecessarily complicated. Once they have signed you on, support disappears. They also...send emails offering to help your business, but when you reach out, these emails has always ended up a waste of time for me.

Feb. 3, 2023

Andrew is a fantastic person for information on this app. He responded to my email when I had questions about the Wheel spin to win. When I needed help, and got everything up and running quickly.

Jan. 17, 2023

great support once has problems. Wonderful function for trackfing more activities of customers. Thanks

Jan. 16, 2023

Privy is my go-to! It is the most user-friendly experience for first-timers and the staff is always very helpful when it comes to creating/updating anything. I always have a pleasant time when reaching out to staff at Privy for help. Definitely worth the price when you sign up for paid services.

Jan. 5, 2023

Besides the helpful Privy sales tools, the customer support provided by Karol was top notch. She helped me every step of the way to fine tune the Privy integration to suit my needs. BIG Thank You to her and the Privy team!

Jan. 4, 2023

Great app & even better support. Jenny helped me with setting up campaigns & running email marketing and she was very knowledgeable and helpful in her job. I am so happy with her support & the way the app works.

Dec. 19, 2022

Absolutely amazing i use the spintowin and free shipping bar and they are absolutely amazing helps alot with customer email collection

Dec. 19, 2022

TRULY the best Newsletter App! I tried 4 other free or cheap Apps before, but I was very frustrated and thats why I downloaded this App and it is 100% worth the money! Joe was an awesome help when I needed him and I set up my first email within minutes! Happy to found it!

Dec. 14, 2022

Used them once previously and due to a technical error on their side missed out on what I believe would've been a lot of sales. Lots of other services provide what they do, so I will be going elsewhere.

Dec. 12, 2022

I would highly recommend this Privy app to anybody because the onboarding session that I had was by far the greatest experience. Mel did an awesome job explaining and simplifying how Pop Ups, Emails, & SMS work. Mel made it so easy to understand for someone like me with zero experience, I had fun and really enjoyed every minute of my onboarding experience. Thanks, Mel for all your help!

Dec. 12, 2022

BEWARE! They stole my money for over 12 months. I cancelled our account via my Privy account but because the app was still installed on Shopify they continued to take money out of our account and will not refund even though they can see we cancelled. USE KLAYVIO INSTEAD!!!

Dec. 2, 2022

I looked at several email/SMS apps and decided to go with Privy and I am certainly glad I did. The app is easy to use and has so many features. I chose the plan that came with onboarding and that has been fantastic! Jenny, my onboarding coach, has been proactive, helpful, and supportive. It is totally worth the monthly subscription price.

Oct. 20, 2023

PRIVY is the best!!!! whatever you dont know their support in real time is amazing- its thanksgiving day and they are helping me. NO ONE DOES IT BETTER! They are so patient and knowledgeable.

Nov. 22, 2022

We have been using Privy for a little while, and today we just had a session onlne with Vikkee and she had sorted out everything for us. She created the perfect pop and sorted our our pop. She also help us on our newsletter. Her service was on point and cannot fault. We soo grateful for all her help. We have arrange for another session with her to help us more. Thank you again

Nov. 17, 2022

Andrew Garber was absolutely amazing!!! He showed me everything I needed to know and answered my questions with ease. I'm new to E commerce and he made it seem like I've been doing this for years!!! 5 stars is not enough for the service this gentleman provides !!!!!

Nov. 16, 2022

フレンドリーで忍耐強く、丁寧にサポートしてくれます。 口頭や紙で一般的なコメントをするのではなく、私たちに寄り添って、共にカイゼンをしようという気持ちが伝わります。 英語が苦手な私にも丁寧に説明をしてくださり、ミーティングの後は振り返りもできるので、たとえ聞き逃しても振り返ることができるので便利です。

Nov. 14, 2022

Really great customer service. Easy to use app. Just what I needed to grow my business and store. Thanks!