Privy ‑ Email, SMS & Pop Ups

I am excited to join Privy and looking forward to growing my business. I had the best onboarding experience with Mel. She is exceptional, easy to work with, very knowledgable and Mel went at a consumable paste that was easy for me to digest and get started right away.

Jenny Tyler did my onboarding. She was so great that I signed up my second business! Appreciate her!

Daniel "Frankie" Petley did very thorough work, very efficiently and very quickly. I highly recommend him and look forward to working with him again.

Andrew is very patient with people like me who are new to E-commerce. I've learned a lot and now understand even more so the rich feature set of Privy and how it can help with driving our campaigns. Thanks, Andrew!

Very impressed, not only with the app, but the customer support backing it. I wouldn't say I'm the most knowledgeable in ecommerce, but the team at Privy made me comfortable and confident in growing sales, increasing traffic, as well as conversions.

Onboarding with Privy was an outstanding experience! I could not have been more impressed with my Onboarding Manager, Jenny! Her ability to walk me though the process and articulate so clearly how Privy integrates with my Shopify Store was inspirational! Having the caliber of a person like Jenny representing Privy, speaks volumes to the quality of this company and the Privy Application! John

Excellent customer service. They helped me to setup the first marketing tools. Very good onboard session with Andrew Garber.

I have used Privy for over a year now and I am so happy with it's performance! The onboarding was great with a helpful and supportive team. It's easy to set up and use, but most importantly the features really do increase the number of orders that complete and helps retain customers.

Performing better + less pricey + better onboarding than their bigger competitors. I'm familiar with the other competitors but Privy keeps it simple if you are a small business owner.

I have had the app for the past two years and never had an issue I love it, I noticed one of my pop ups weren’t working. The rep fixed the problem very quickly. I love privy

Outstanding customer support! Thank you, Andrew for helping me get the most our of the app! Super responsive and helpful! App does so many things and is easy to use! Thank you!

I'm starting to use this application. Andres has been very kind and helpful. I appreciated the prompt responses and assistance.

For sure has helped sales and the two people I dealt with, Andrew and Megan were so extremely helpful setting everything up, I had tons of questions that were always answered.

Beware: Like all other reviews I got caught in Privy's scam, they initially quote you $45 a month and then months later they start charging you $120 more a month, which they tell you that since I have gotten more emails I am charged because of it, I used it for one pop up and one abandoned cart email campaign, which neither helped to gather more emails. This app left a bad taste in my mouth on how these apps can change their amount of payment without letting you know. $165 a month for an app is not worth it, especially Privy is not worth it. Alas, I do see there is a pattern of this behavior in the reviews.

Beware! I'm charged twice for this app - emailed shopify who notified them so they could get in touch but never heard a think. Received my latest invoice and again charged twice!! I have removed the app which I also believe to be detrimental to SEO since they are the largest impact on slowing down a website and tabs that get in the way of navigation

We used this app for years, they monetized their old customers raising the prices considerably 2-3 years ago when they got a new CEO. Service haven't improved much, just a monetization technique. The app is not worth the price at all and haven been slowing down our page for all these years paying a great sum. Also they make it very difficult to remove the app and all scripts in the shopify store, there is no information readily available how to uninstall their scripts.

Just started using Privy, good app but would like to see more customizable features & flexibility considering the monthly cost of app. Look forward to seeing some upgrades!

I often see an app that I want to try, but then find it too difficult to set-up the way that I would like it to look, or I don't understand all of the benefits that it can give me. Privy (Daniel) took over an hour to onboard me, set-up templates prior to our call with my logos, etc., and he went step-by-step as we set up templates together. Daniel even sent me a bunch of super helpful links and I have his direct contact information for any additional questions. I personally would give Privy 10 stars if I could! OUTSTANDING customer service!!!!

Outrageous fees. They will bind you into a contract for months and force you to pay a termination fee if you decide to switch.

A fantastic app that has definitely helped my start-up e-commerce business in generating revenue. It's very user friendly to navigate and create campaigns.