Privy ‑ Email, SMS & Pop Ups

Oct. 3, 2022

Excellent customer service. They helped me to setup the first marketing tools. Very good onboard session with Andrew Garber.

Sept. 25, 2022

I have used Privy for over a year now and I am so happy with it's performance! The onboarding was great with a helpful and supportive team. It's easy to set up and use, but most importantly the features really do increase the number of orders that complete and helps retain customers.

Aug. 31, 2022

Performing better + less pricey + better onboarding than their bigger competitors. I'm familiar with the other competitors but Privy keeps it simple if you are a small business owner.

Aug. 24, 2022

I have had the app for the past two years and never had an issue I love it, I noticed one of my pop ups weren’t working. The rep fixed the problem very quickly. I love privy

Aug. 23, 2022

Outstanding customer support! Thank you, Andrew for helping me get the most our of the app! Super responsive and helpful! App does so many things and is easy to use! Thank you!

Aug. 18, 2022

I'm starting to use this application. Andres has been very kind and helpful. I appreciated the prompt responses and assistance.

Aug. 15, 2022

For sure has helped sales and the two people I dealt with, Andrew and Megan were so extremely helpful setting everything up, I had tons of questions that were always answered.

Aug. 15, 2022

Amazing app! We’ve been in business coming up 7 years and having this setup really helped sales grow and was a breeze with Andrew helping us out! If you don’t have this app you’re missing out. Very happy and will continue using this for as long as it’s here!

July 30, 2022

Beware: Like all other reviews I got caught in Privy's scam, they initially quote you $45 a month and then months later they start charging you $120 more a month, which they tell you that since I have gotten more emails I am charged because of it, I used it for one pop up and one abandoned cart email campaign, which neither helped to gather more emails. This app left a bad taste in my mouth on how these apps can change their amount of payment without letting you know. $165 a month for an app is not worth it, especially Privy is not worth it. Alas, I do see there is a pattern of this behavior in the reviews.

July 14, 2022

Beware! I'm charged twice for this app - emailed shopify who notified them so they could get in touch but never heard a think. Received my latest invoice and again charged twice!! I have removed the app which I also believe to be detrimental to SEO since they are the largest impact on slowing down a website and tabs that get in the way of navigation

June 29, 2022

We used this app for years, they monetized their old customers raising the prices considerably 2-3 years ago when they got a new CEO. Service haven't improved much, just a monetization technique. The app is not worth the price at all and haven been slowing down our page for all these years paying a great sum. Also they make it very difficult to remove the app and all scripts in the shopify store, there is no information readily available how to uninstall their scripts.

June 29, 2022

Just started using Privy, good app but would like to see more customizable features & flexibility considering the monthly cost of app. Look forward to seeing some upgrades!

June 19, 2022

Very nice app. I've had several sign ups since I've had this app. A+ Would definitely recommend. No issues with it.

June 13, 2022

I often see an app that I want to try, but then find it too difficult to set-up the way that I would like it to look, or I don't understand all of the benefits that it can give me. Privy (Daniel) took over an hour to onboard me, set-up templates prior to our call with my logos, etc., and he went step-by-step as we set up templates together. Daniel even sent me a bunch of super helpful links and I have his direct contact information for any additional questions. I personally would give Privy 10 stars if I could! OUTSTANDING customer service!!!!

June 10, 2022

Outrageous fees. They will bind you into a contract for months and force you to pay a termination fee if you decide to switch.

May 31, 2022

A fantastic app that has definitely helped my start-up e-commerce business in generating revenue. It's very user friendly to navigate and create campaigns.

May 31, 2022

GREAT APP! The experience after purchase is incredible! They really have the skill to create more conversions in just a few days after you purchase!

May 24, 2022

I downloaded Privy on accident but I have been seeing their ads for quite some time before that. The initial call with Megan explained a lot about the company and what they had to offer. She was so honest and lively during the call that I went ahead and took the next steps. Andrew handled my onboarding meeting and he was absolutely amazing and very accommodating. Not only did he walk me through the site but also had some emails prepared that we slightly tweaked while on the call to suit my site/company. He was amazing. I’m excited to see how this all turns out.

May 19, 2022

Privy has everything I was looking for when it came to email and SMS marketing. The Privy team makes the transition onto their platform so easy! They give suggestions on how to use Privy based on your needs and walk you through how to use all of the tools. These training sessions make Privy stand out among all of the other platforms out there. Their customer service is top-notch!

May 12, 2022

Excelente plataforma para manejar el marketing de tu tienda online. Recomendado al 100%. A mi ya me ha dado mis resultados!