All reviews

Rating Breakdown

  • 5
    76% (18,857 ratings)
  • 4
    17% (4,168 ratings)
  • 3
    5% (1,165 ratings)
  • 2
    1% (309 ratings)
  • 1
    2% (474 ratings)
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5 / 5 Share

Oct. 19, 2022

Privy's staff offers dedicated and thorough support on how to best maximize its app's abilities. A crucial app to help run any online business.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2022

Jenny Tyler did my onboarding. She was so great that I signed up my second business! Appreciate her!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2022

Daniel "Frankie" Petley did very thorough work, very efficiently and very quickly. I highly recommend him and look forward to working with him again.

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 12, 2022

Andrew is very patient with people like me who are new to E-commerce. I've learned a lot and now understand even more so the rich feature set of Privy and how it can help with driving our campaigns. Thanks, Andrew!

Using app

About 2 months

Total reviews

3

Average rating

3.7

4 / 5 Share

Oct. 11, 2022

Jenny T was very helpful explaining the ins and outs of email marketing--it's all in the details. I have a better understanding about the customer journey! Thanks Jenny.

Using app

13 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 11, 2022

Jenny T is one of the best. She is so creative and very helpful. She is amazing. She is always on top of her game

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

Great and helpful app! I've just discovered the app, and I'm amazed about those features, especially abandoned cart text messages.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

I am so glad that I made the decision to install this app. I transitioned from another app, and it was amazingly easy. I took the offer of assistance with getting it set up properly and my representative has been extremely helpful to my business. Great product with excellent customer service.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 4, 2022

Very impressed, not only with the app, but the customer support backing it. I wouldn't say I'm the most knowledgeable in ecommerce, but the team at Privy made me comfortable and confident in growing sales, increasing traffic, as well as conversions.

Store

Ovrdue

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 4, 2022

Onboarding with Privy was an outstanding experience! I could not have been more impressed with my Onboarding Manager, Jenny! Her ability to walk me though the process and articulate so clearly how Privy integrates with my Shopify Store was inspirational! Having the caliber of a person like Jenny representing Privy, speaks volumes to the quality of this company and the Privy Application! John

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 3, 2022

Excellent customer service. They helped me to setup the first marketing tools. Very good onboard session with Andrew Garber.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 25, 2022

I have used Privy for over a year now and I am so happy with it's performance! The onboarding was great with a helpful and supportive team. It's easy to set up and use, but most importantly the features really do increase the number of orders that complete and helps retain customers.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2022

This app is so helpful and the onboarding you get is great too, they are very knowledgeable and will go out their way to help you

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

Performing better + less pricey + better onboarding than their bigger competitors. I'm familiar with the other competitors but Privy keeps it simple if you are a small business owner.

Store

Vueset

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2022

I have had the app for the past two years and never had an issue I love it, I noticed one of my pop ups weren’t working. The rep fixed the problem very quickly. I love privy

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2022

I can not thank Daniel Petley enough for all of his help! He had everything set up for me, walked me through designing future campaigns and offered great suggestions from his experience. I will be keeping his email and the customer support contact info handy, they are spectacular

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

Outstanding customer support! Thank you, Andrew for helping me get the most our of the app! Super responsive and helpful! App does so many things and is easy to use! Thank you!

Using app

About 4 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 18, 2022

I'm starting to use this application. Andres has been very kind and helpful. I appreciated the prompt responses and assistance.

Using app

7 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 15, 2022

For sure has helped sales and the two people I dealt with, Andrew and Megan were so extremely helpful setting everything up, I had tons of questions that were always answered.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2022

Amazing app! We’ve been in business coming up 7 years and having this setup really helped sales grow and was a breeze with Andrew helping us out! If you don’t have this app you’re missing out. Very happy and will continue using this for as long as it’s here!

Using app

Over 1 year

Total reviews

14

Average rating

4.7