Privy ‑ Email, SMS & Pop Ups

April 27, 2022

Very helpful onboarding team and got all my answers quickly! The email templates are very helpful and easy to replicate.

April 26, 2022

Daniel was an amazing help and acted as our VP growth. he made this setup process a real pelasure and was there for us whenever we had a question

April 26, 2022

We've been using Privy for a few years now and they have been great. Their onboarding is fantastic and our assigned account manager is incredibly helpful and super responsive. She is jus like a member of our team and often provides new ideas that will help grow our business. Would give them 6 stars if we could!

April 25, 2022

Beware - you will get ripped off! Signed up for a $15 per month plan because I only needed popups. Several months later, I see a $60 charge on my account. I contacted support to ask them about this, and they said they had sent an email out (which I never received) which said that their pricing tiers were changing based on the amount of customer emails. Very underhanded and shady if you ask me, and I'm sure this happened to a lot of people. I've canceled my account and will never deal with them again.

April 25, 2022

Privy has been great for our small business both for e-mail marketing and the pop-up exit intent. The interface is very user friendly and customer service is always very helpful. Highly recommend if you're looking for an all in one e-comm marketing solution that is effective and helps drive your brand forward!

April 23, 2022

I have 1,000 people who signed up for email. Only 300 are mailable and 220 can be texted. It is very frustrating that I can have an offer pop up in exchange for email and text, customers sign up, but since they didn't click the stupid check box (that isn't required by the customer), I can't contact them?! WHAT A WASTE.

April 22, 2022

Andrew is a great Customer rep. He listens and knows his stuff. Looking forward to our next session.

April 13, 2022

I started with the free version of this app a very long time ago for just a pop-up. Works great, but OMG the pricing is now a disaster. I am hounded constantly to add their email marketing and now with only 2 weeks notice a 3.5 times monthly price increase ($20 to $70). It is just nuts. I was also told the $20/month price was "locked in" forever. I use MailChimp and they include a free pop-up so going to drop Privy after many years. I really suggest staying away from Privy as everything seemed to change for the worse after they were acquired by a new company.

April 13, 2022

Very impressed by the Privy app AND the Privy team. No issues with deployment whatsoever - just great engagement and training. Highly recommend Privy!

April 11, 2022

Privy has been super user friendly. My onboarding call with Daniel was incredibly helpful. Its a great service that they offer. I now know I have him as a contact if I run into any challenges. I'm excited to get all my pop ups set up

April 9, 2022

ABSOLUTELY AMAZING!!! Frankie led me through exactly what I needed to do to make my site even better. Miranda built up the examples and since she had an emergency, Frankie stepped in and was flawless!!! I will stick with Privy cause they have all the right tools to have a successful online shop with perks. People can shop with ease and not be overwhelmed by unnecessary pop ups and emails that they have seen before. I am so grateful and thank you from the bottom of my heart. Keena

April 2, 2022

The more I try and use it the more features I find either don't works or don't work as perhaps Privy suggest, shame, it used to be a great company but they seem to be focusing on new products although I rarely see them rather than fixing all the glitches in the basic system. I still have an unresolved issue

March 27, 2022

Canceled Privy 6 months ago. But it continues to withdraw money from the bank, also it’s double amount, 60USD! The support tell different stories everyday. The app already debited money from the bank account 12 times. Promised refund, but it’s not! Close that scammers immediately!

March 25, 2022

We have been using privy almost a year and it is a great app, it is very simple to set up and run email marketing.

March 20, 2022

Amazing app! Recently left from a competitor and I do have to say, nothing compares to Privy's capabilities and ease.

March 17, 2022

Freaking awesome! I signed up for a trial just for the email signup functionality. I loved the results and decided to convert to the paid subscription. They do a free training/onboarding after you sign up, and they showed me the platform does a lot more than I thought it would. Very slick interface and intuitive. I'm getting good results.

Oct. 30, 2022

I tried again because of all of the great reviews. I sent a newsletter to about 200 contacts. I tested the mail send to myself clicked all the links NO PROBLEM! Then when I send the mail I get a bunch of responses saying the links take them to a broken web site because the email is marked as a spam sender. I messaged Privy and they said they recommend changing the auto sender address which I didn't see anywhere as an option to my personal email instead of theres. I look like an idiot in front of 200 people now. The solution is next time change the sender. TELL ME THAT BEFORE. Why oh why does this service suck so bad :( This app worked well for a few months. When my free trial ended (wasn't aware it was a trial or it would end) I wasn't notified. This app is about notifying people and THEY DIDN'T NOTIFY ME! I had over 1500 visitors to my website in one week and checked to see why I wasn't getting their emails and this poor company didn't send me a pop up email or sms to tell me I need to now pay for the service, which I would have done. Crazy right. There are other services out there don't make the same mistake I did. After telling them this happened they said nothing we can do would you like to pay for the upgrade. Not great customer service.

Feb. 22, 2022

I used this platform to help me gain sign ups and convert browsers with my email alerts and newsletters. I really like how I'm able to control how often emails are sent to my customers. The free shipping bar after spending 'X' amount has also helped convert browsers to customers.

Feb. 18, 2022

Incredibly useful and amazing support. The team is always responsive and helpful and the app just keeps producing revenue and impact

Feb. 13, 2022

We used the pop up function for free for years. Now it is significantly overpriced. The app significantly reduced website speed even when it wasn't functioning.