Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,917
chart
#48
All reviews
Rating Breakdown
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July 30, 2022
Beware: Like all other reviews I got caught in Privy's scam, they initially quote you $45 a month and then months later they start charging you $120 more a month, which they tell you that since I have gotten more emails I am charged because of it, I used it for one pop up and one abandoned cart email campaign, which neither helped to gather more emails. This app left a bad taste in my mouth on how these apps can change their amount of payment without letting you know. $165 a month for an app is not worth it, especially Privy is not worth it. Alas, I do see there is a pattern of this behavior in the reviews.
Hi there, Our billing team has checked and see that the increase in price came from the 3 imports of contacts made to your account. As your number of mailable contacts increases, so does the price. You can also see our pricing here: privy.com/pricing. If any further help is needed, please email [email protected] and please reference ticket number #178712.
July 18, 2022
This is a highly effective pop-up tool with great ROI. Today I had an onboarding zoom call that was informational and thorough. Thanks to the Privy team!
Using app
Over 2 years
Total reviews
1
Average rating
5.0
July 14, 2022
Beware! I'm charged twice for this app - emailed shopify who notified them so they could get in touch but never heard a think. Received my latest invoice and again charged twice!! I have removed the app which I also believe to be detrimental to SEO since they are the largest impact on slowing down a website and tabs that get in the way of navigation
July 7, 2022
I have over 12000 mail subscribers. So the monthly subscription to Privy is $165. I emailed to cancel Privy to use another email app. But they still do not cancel the payment subscription and no reply to the mail. In the meantime I was charged another $165. Are you kidding me? Never subscribe. CS also responds roughly to cancellation of subscription. I will formally sue this. Wait.
Hi there, Our billing team has checked and see that the first emails were answered on our end, but sadly, we never received any replies. I do see that the last email did receive a reply and a refund was honored. If any further help is needed, please email [email protected] and please reference ticket number # 176685.
June 29, 2022
We used this app for years, they monetized their old customers raising the prices considerably 2-3 years ago when they got a new CEO. Service haven't improved much, just a monetization technique. The app is not worth the price at all and haven been slowing down our page for all these years paying a great sum. Also they make it very difficult to remove the app and all scripts in the shopify store, there is no information readily available how to uninstall their scripts.
June 29, 2022
Just started using Privy, good app but would like to see more customizable features & flexibility considering the monthly cost of app. Look forward to seeing some upgrades!
June 21, 2022
Our advice would be to check out the other 1 star and 2 star reviews. We have over paid for this app after cancelling for 12 months. A total of $1680. No recourse at all from this company , just "Its in our Terms & Conditions"
Hi there, Our billing team has checked and can confirm no overpayment took place. In this case, we see you spoke to our billing team and let us know you forgot to cancel your account a year ago. We made an exception here and refunded the payments since your last login, which was 4 months ago. We are working to apply our refund policy consistently and fairly which is what we did in this instance. For further questions, please email [email protected] and please reference ticket number # 174450.
June 19, 2022
Very nice app. I've had several sign ups since I've had this app. A+ Would definitely recommend. No issues with it.
June 16, 2022
Really liked this app. But I noticed they have changed the pricing since November and I have been overpaying for Privy for over 6 months. Luckily I am able to use Klaviyo for most of the features I need.
Hi there, Our billing team has checked, and we do see your price changed back in April of 2022. Privy has decided to phase out our lowest tiers of our Conversion only plan as of April 2022. The lowest tier we now offer is $70. Our marketing team emailed all impacted merchants in April of 2022 to advise of the upcoming changes. As outlined in Terms and Conditions (https://www.privy.com/terms-and-conditions) Privy will notify all merchants of a price change within 14 days. Our sincere apologies if this email was missed. Currently, we are running an offer to make the switch to Privy and get 50% off your Klaviyo bill. If you are interested, you can email [email protected].
June 13, 2022
I often see an app that I want to try, but then find it too difficult to set-up the way that I would like it to look, or I don't understand all of the benefits that it can give me. Privy (Daniel) took over an hour to onboard me, set-up templates prior to our call with my logos, etc., and he went step-by-step as we set up templates together. Daniel even sent me a bunch of super helpful links and I have his direct contact information for any additional questions. I personally would give Privy 10 stars if I could! OUTSTANDING customer service!!!!
June 10, 2022
Outrageous fees. They will bind you into a contract for months and force you to pay a termination fee if you decide to switch.
Hi there, Our billing team has checked with your customer success manager - we see you signed a contract for 12 months. After March of 2023, the paid plan will be moved to monthly and can then be cancelled. This will not cancel when changing to monthly, so please contact us at that time to help. Please note, we do offer month to month plans and will never force a merchant into a contract. If you still need assistance, please email [email protected].
June 5, 2022
I wanted to learn how to do pop ups and news letters and this app did just that. It did more than that actually because you get to work with someone who is a professional and although its easy to use they teach you a lot.
May 31, 2022
A fantastic app that has definitely helped my start-up e-commerce business in generating revenue. It's very user friendly to navigate and create campaigns.
May 31, 2022
GREAT APP! The experience after purchase is incredible! They really have the skill to create more conversions in just a few days after you purchase!
May 28, 2022
The experience after the purchase is incredible. Talk about going above and beyond, they crushed it!
May 24, 2022
I downloaded Privy on accident but I have been seeing their ads for quite some time before that. The initial call with Megan explained a lot about the company and what they had to offer. She was so honest and lively during the call that I went ahead and took the next steps. Andrew handled my onboarding meeting and he was absolutely amazing and very accommodating. Not only did he walk me through the site but also had some emails prepared that we slightly tweaked while on the call to suit my site/company. He was amazing. I’m excited to see how this all turns out.
May 23, 2022
Jenna went above and beyond to help me and take the time needed to explain things thoroughly. The app itself is great, and their team is wonderful. Thank you!
May 19, 2022
Privy has everything I was looking for when it came to email and SMS marketing. The Privy team makes the transition onto their platform so easy! They give suggestions on how to use Privy based on your needs and walk you through how to use all of the tools. These training sessions make Privy stand out among all of the other platforms out there. Their customer service is top-notch!
May 12, 2022
Excelente plataforma para manejar el marketing de tu tienda online. Recomendado al 100%. A mi ya me ha dado mis resultados!
May 12, 2022
I use this app to give customers a discount coupon when they sign up for my newsletter. I love how easy it was to set up and that I get an e-mail with the campaign results.