Privy ‑ Email, SMS & Pop Ups

May 12, 2022

I use this app to give customers a discount coupon when they sign up for my newsletter. I love how easy it was to set up and that I get an e-mail with the campaign results.

May 6, 2022

I'm just going to keep this short and sweet. Test everything before you commit to a subscription. Their email capabilities may cause more problems than actual benefits, in which may even negatively impact your business. Sales team is too pushy and doesn't seem to care about your needs or concerns. All they care about is upgrading you to their latest plans and keep calling me non stop. Bad experience overall period.

May 6, 2022

Terrible experience so far let's hope it gets better. Have been charged for a month when we specifically said we weren't ready to use it until a certain date. then have asked questions and haven't even had the decency to reply yet. My hope is that it's just that one individual who is a bad egg and not the entire team.

May 5, 2022

the dashboard functionality is so poor. I have to click at least 3 times on each button to reach where i want to. Limited features. Limited integrations with shopify. Limited flexibility in designing. Switching back to klaviyo would be a better option for sure.

May 4, 2022

The app has some issue. Trying to cancel the subscription and nearly impossible. No contact phone, the reps leave the company making it impossible to cancel. So, if you use this app plan on 2-3 months of back and forth trying to get them to cancel the account.

May 4, 2022

I had the most informative onboarding session with Victoria. She was very friendly and thoroughly knowledgeable, making navigating through Privy's application a breeze. I look forward to growing my business with Privy's marketing components.

April 27, 2022

Very helpful onboarding team and got all my answers quickly! The email templates are very helpful and easy to replicate.

April 26, 2022

Daniel was an amazing help and acted as our VP growth. he made this setup process a real pelasure and was there for us whenever we had a question

April 26, 2022

We've been using Privy for a few years now and they have been great. Their onboarding is fantastic and our assigned account manager is incredibly helpful and super responsive. She is jus like a member of our team and often provides new ideas that will help grow our business. Would give them 6 stars if we could!

April 25, 2022

Beware - you will get ripped off! Signed up for a $15 per month plan because I only needed popups. Several months later, I see a $60 charge on my account. I contacted support to ask them about this, and they said they had sent an email out (which I never received) which said that their pricing tiers were changing based on the amount of customer emails. Very underhanded and shady if you ask me, and I'm sure this happened to a lot of people. I've canceled my account and will never deal with them again.

April 25, 2022

Privy has been great for our small business both for e-mail marketing and the pop-up exit intent. The interface is very user friendly and customer service is always very helpful. Highly recommend if you're looking for an all in one e-comm marketing solution that is effective and helps drive your brand forward!

April 23, 2022

I have 1,000 people who signed up for email. Only 300 are mailable and 220 can be texted. It is very frustrating that I can have an offer pop up in exchange for email and text, customers sign up, but since they didn't click the stupid check box (that isn't required by the customer), I can't contact them?! WHAT A WASTE.

April 22, 2022

Andrew is a great Customer rep. He listens and knows his stuff. Looking forward to our next session.

April 13, 2022

I started with the free version of this app a very long time ago for just a pop-up. Works great, but OMG the pricing is now a disaster. I am hounded constantly to add their email marketing and now with only 2 weeks notice a 3.5 times monthly price increase ($20 to $70). It is just nuts. I was also told the $20/month price was "locked in" forever. I use MailChimp and they include a free pop-up so going to drop Privy after many years. I really suggest staying away from Privy as everything seemed to change for the worse after they were acquired by a new company.

April 13, 2022

Very impressed by the Privy app AND the Privy team. No issues with deployment whatsoever - just great engagement and training. Highly recommend Privy!

April 11, 2022

Privy has been super user friendly. My onboarding call with Daniel was incredibly helpful. Its a great service that they offer. I now know I have him as a contact if I run into any challenges. I'm excited to get all my pop ups set up

April 9, 2022

ABSOLUTELY AMAZING!!! Frankie led me through exactly what I needed to do to make my site even better. Miranda built up the examples and since she had an emergency, Frankie stepped in and was flawless!!! I will stick with Privy cause they have all the right tools to have a successful online shop with perks. People can shop with ease and not be overwhelmed by unnecessary pop ups and emails that they have seen before. I am so grateful and thank you from the bottom of my heart. Keena

April 2, 2022

The more I try and use it the more features I find either don't works or don't work as perhaps Privy suggest, shame, it used to be a great company but they seem to be focusing on new products although I rarely see them rather than fixing all the glitches in the basic system. I still have an unresolved issue

March 27, 2022

Canceled Privy 6 months ago. But it continues to withdraw money from the bank, also it’s double amount, 60USD! The support tell different stories everyday. The app already debited money from the bank account 12 times. Promised refund, but it’s not! Close that scammers immediately!

March 25, 2022

We have been using privy almost a year and it is a great app, it is very simple to set up and run email marketing.