Privy ‑ Email, SMS & Pop Ups

Feb. 5, 2022

I have been using this app over a year but recently I have had an issue with my conversion campaign people kept getting error. I had no idea the problem was going on until some new website visitors used contact form to inform me that Spin and Win is not working. No idea for how long. They fixed but it happened again and again. Last drop was without sending notification they increased price from 15 to 30.. For small businesses there are many options out there for same function and better price. Privy has such a limited templates for emails. None were ever useful. I had to design template on other app all the time and then upload.

Feb. 2, 2022

If you're a smaller business and think this will be a game changer, it won't be. I noticed no significant improvement after downloading privy. Get a different email app, there are way cheaper and better ones out there. The popups and cross sells are nice features, but not worth the price you will pay for them as they charge you for each "email subscriber" you get, even if you don't use their email services. If you reach out to support they usually just copy and paste a section of their policy in there and suggest that your account could be banned. Safe to say my experience and many others hasn't been good with Privy. I wish I could keep it for the popups only, but it isn't worth the money. I can't believe how many people have downloaded this, it's insane the manipulation they have. Also the support is subpar at best, honestly, it's pretty terrible. Download at your own risk, who knows, maybe it will help you a lot.

Jan. 28, 2022

App is easy to setup and has a lot of features. I had an onboarding Call with Daniel and he was able to walk me through and set up multiple campaigns. He was extremely knowledgeable about the interface and using all of the different features privy offers. Ive seen some great numbers already and look forwards to using privy to sit full potential.

Jan. 19, 2022

I switched from Klaviyo to Privy and the MAIN reason was customer service! I am amazed at the patience and generosity of the Privy team. Victoria Shulman and Erin Wood feel like my new best friends. Try to get a phone call with someone on the Klaviyo tea...you'll lose hours of your life. Vicky and Erin are superstars and I feel so much more knowledgable and in control! Love Privy!

Jan. 14, 2022

They cancelled my account because they dont allow services for "Pharmaceutical Sales", except our product is not Pharmaceutical, its a gym supplement which contains only natural, legal ingredients.

Jan. 14, 2022

Hands Down the BEST email marketing platform! Highly recommend for entrepreneurs that wear many hats because of the ease of use and ability to get support when needed. You can schedule an onboarding call with a specialist when you sign up to set up your first couple of campaigns and help optimize your conversions. Privy has a very honest and communicative support group that will help you put the right things on your website and not pop ups to overkill. Ive tried other email marketing platforms and I truly mean it when I say Privy gives you all the resources you need to have strong email marketing for your business. Special thanks to Patrick and Vickee S. for getting me started and showing why Privy has been one of the best decisions I've made for the almost two years I've used their platform.

Jan. 6, 2022

I used this platform to help me gain sign ups and convert my cold audience into a hot audience with my email alerts and newsletters. I really like how I'm able to control what and how often emails are sent to my customers. The free shipping bar after spending 'X' amount has also helped a lot. I would recommend!

Jan. 5, 2022

The service is terrible. Tried to message and email them hundreds of times and no real response for my issues.

Dec. 21, 2021

Best App ever. The way you are able to show your banner, pop ups etc. To different set of visitors is amazing. Thank you

Dec. 21, 2021

It is still early days but so far it seems OK, had a helpful couple of calls with Privy in my first couple of weeks but I am yet to see results. Still learning about all the features so hoping it will prove useful for my store

Dec. 16, 2021

Absolute crazy been using the app since Feb 2021 and sending over 20k emails per day , 3 days ago they FORCED me to sign a 3 month contract , the very next day my account is blocked because it has not conformed to regulations .YOU BUILT MY DATABASE FROM SUBSCRIBERS !!!! HOW CAN I NOW BE AT FAULT , THIS IS JUST AS GOOD AS STEALING MY MONEY I WILL ISSUE A STOP PAY AT PAYPAL !!!

Dec. 14, 2021

You'll get someone blowing up your phone, email, facebook, instagram, etc as soon as you sign up. It was really annoying and that reason alone made me delete it.

Dec. 13, 2021

The Privy Conversion Suite is outstanding, and their team of specialists were super helpful in getting us launched in no time. Thank you!

Dec. 12, 2021

I really enjoy this app. It helps us create our reviews with ease. We get emails on new reviews and are placed on our website automatically.

Nov. 30, 2021

Pretty good APP although I have had a few problems with the pop up that cannot be resolved. I feel it is overpriced for what I am getting.

Nov. 28, 2021

Recently Privy isn't working properly. Emails have been bouncing back tremendously and we reported this, and took them more than 3-4 days to fix the issue. Now the newsletter section does not even load. It also shows that our previous templates are GONE. I pay $200 monthly and they did refund the amount, but this is getting annoying especially during these busy times of the year. We will be looking into other service provider and abandon privy with no regret asap. Stay away.

Nov. 25, 2021

I'm generally happy with the UI and how simple and understandable the app is to use and start building and converting in minutes. All the templates are literally made for you. But, I'm leaving this review because I am honestly SUPER impressed with the onboarding team, and specifically Jen- I was invited into a call to learn more and during the call, I was notified that some subscriptions are eligible for 1 on 1 onboarding (detailed help setting up my environment) - Jen helped me get most everything in place and some points which we didn't have time to cover during the call - on her own accord she finished up and sent me an email "hey, I finished out your welcome series..." and that easily earns 5stars in my book! Thank you, Jen, and the entire team at Privy

Nov. 24, 2021

Frustrating to work with and expensive. I wouldn;t recommend this app anymore. It used to be a lot easier to use.

Jan. 11, 2022

The app is very basic and is missing very basic audience segment options that all other apps like Mailchimp or Klavio have. It is very disappointing. The email flows are also very basic and not on the level of Klavio and Mailchimp. They will also not allow you to clean up your email list. If you delete some of your email, they will cancel your subscription. I had a lot of new emails from a giveaway, I sent an email to the giveaway email list and they didn't perform well so I deleted that list as it was hurting my opening rate and I didn't want to email that list any more. Privy accused me of deleting the emails to reduce my monthly price. I explained to them the situation and they still said that if I delete another email they will cancel my subscription which is ridiculous because I decide who I want on my email list and it is my right to clean up my email list for better performance especially when their app is missing a lot of crucial audience segmentation options

Nov. 18, 2021

This app is fantastic and has already paid for itself a hundred times over. A key component for any eCommerce Business Owner looking to automate everything from newsletters and email marketing, to offering discounts, to saving abandoned carts, etc. 5 stars