Privy ‑ Pop Ups, Email, & SMS

March 16, 2022

What a stupid app. I wanted to use it to send welcome emails with 15% off discount code but the minimum time limit is 1 hour. By then the customer is long gone. The developers of this app must be brain dead.

Oct. 30, 2022

I tried again because of all of the great reviews. I sent a newsletter to about 200 contacts. I tested the mail send to myself clicked all the links NO PROBLEM! Then when I send the mail I get a bunch of responses saying the links take them to a broken web site because the email is marked as a spam sender. I messaged Privy and they said they recommend changing the auto sender address which I didn't see anywhere as an option to my personal email instead of theres. I look like an idiot in front of 200 people now. The solution is next time change the sender. TELL ME THAT BEFORE. Why oh why does this service suck so bad :( This app worked well for a few months. When my free trial ended (wasn't aware it was a trial or it would end) I wasn't notified. This app is about notifying people and THEY DIDN'T NOTIFY ME! I had over 1500 visitors to my website in one week and checked to see why I wasn't getting their emails and this poor company didn't send me a pop up email or sms to tell me I need to now pay for the service, which I would have done. Crazy right. There are other services out there don't make the same mistake I did. After telling them this happened they said nothing we can do would you like to pay for the upgrade. Not great customer service.

Feb. 22, 2022

I used this platform to help me gain sign ups and convert browsers with my email alerts and newsletters. I really like how I'm able to control how often emails are sent to my customers. The free shipping bar after spending 'X' amount has also helped convert browsers to customers.

Feb. 18, 2022

Incredibly useful and amazing support. The team is always responsive and helpful and the app just keeps producing revenue and impact

Feb. 13, 2022

We used the pop up function for free for years. Now it is significantly overpriced. The app significantly reduced website speed even when it wasn't functioning.

Feb. 9, 2022

tripled the subscription price without warning me. It seems like an issue for alot of customers. I used to pay 55usd, they increased this without warning to 165usd. When i asked them to cancel my subscription and refund me I was told that this was not possible. don't waste your time cheaper alternatives elsewhere

Feb. 5, 2022

I have been using this app over a year but recently I have had an issue with my conversion campaign people kept getting error. I had no idea the problem was going on until some new website visitors used contact form to inform me that Spin and Win is not working. No idea for how long. They fixed but it happened again and again. Last drop was without sending notification they increased price from 15 to 30.. For small businesses there are many options out there for same function and better price. Privy has such a limited templates for emails. None were ever useful. I had to design template on other app all the time and then upload.

Feb. 4, 2022

I love the Privy App! It helps me communicate my ideas in a concise yet attractive manner. The functionality and options are suburb.

Feb. 3, 2022

Intuitive, full of valuable automation to maximize conversions and upsells, while making every visitor and customer feel seen.

Feb. 2, 2022

If you're a smaller business and think this will be a game changer, it won't be. I noticed no significant improvement after downloading privy. Get a different email app, there are way cheaper and better ones out there. The popups and cross sells are nice features, but not worth the price you will pay for them as they charge you for each "email subscriber" you get, even if you don't use their email services. If you reach out to support they usually just copy and paste a section of their policy in there and suggest that your account could be banned. Safe to say my experience and many others hasn't been good with Privy. I wish I could keep it for the popups only, but it isn't worth the money. I can't believe how many people have downloaded this, it's insane the manipulation they have. Also the support is subpar at best, honestly, it's pretty terrible. Download at your own risk, who knows, maybe it will help you a lot.

Jan. 28, 2022

App is easy to setup and has a lot of features. I had an onboarding Call with Daniel and he was able to walk me through and set up multiple campaigns. He was extremely knowledgeable about the interface and using all of the different features privy offers. Ive seen some great numbers already and look forwards to using privy to sit full potential.

Jan. 24, 2022

My overall experience with privy is pretty good. I think they have many unique features, that can be used almost seamlessly! Definitely would recommend it!

Jan. 21, 2022

Overall I like the app. It's very easy to use and customer service is amazing. The reason why I'm not giving 5 starts is that the templates for newsletters are very limited and you run out of options very quickly. Other that that, the app is great and I would recommend it.

Jan. 19, 2022

I switched from Klaviyo to Privy and the MAIN reason was customer service! I am amazed at the patience and generosity of the Privy team. Victoria Shulman and Erin Wood feel like my new best friends. Try to get a phone call with someone on the Klaviyo tea...you'll lose hours of your life. Vicky and Erin are superstars and I feel so much more knowledgable and in control! Love Privy!

Jan. 18, 2022

Great services for a reasonable monthly fee! The templates are easy to customize with pictures and colors from your own brand. I've had seamless integration with my Shopify store. The one question I had was easily resolved with a quick response from the chat window. Would definitely recommend to Shopify store owners.

Jan. 14, 2022

They cancelled my account because they dont allow services for "Pharmaceutical Sales", except our product is not Pharmaceutical, its a gym supplement which contains only natural, legal ingredients.

Jan. 14, 2022

To be honest I haven't even gotten to really use this app yet but the customer service alone is TOP NOTCH!! I got to meet with Hannah via zoom to help understand Privy and how it can actually work in my shop. Keep up the amazing work, us small business really appreciate what you are doing.

Jan. 14, 2022

Hands Down the BEST email marketing platform! Highly recommend for entrepreneurs that wear many hats because of the ease of use and ability to get support when needed. You can schedule an onboarding call with a specialist when you sign up to set up your first couple of campaigns and help optimize your conversions. Privy has a very honest and communicative support group that will help you put the right things on your website and not pop ups to overkill. Ive tried other email marketing platforms and I truly mean it when I say Privy gives you all the resources you need to have strong email marketing for your business. Special thanks to Patrick and Vickee S. for getting me started and showing why Privy has been one of the best decisions I've made for the almost two years I've used their platform.

Jan. 8, 2022

Easy to use and really helped me share more of my photo work while creating the pop ups. Fingers crossed for a more active web page!

Jan. 6, 2022

I used this platform to help me gain sign ups and convert my cold audience into a hot audience with my email alerts and newsletters. I really like how I'm able to control what and how often emails are sent to my customers. The free shipping bar after spending 'X' amount has also helped a lot. I would recommend!