Privy ‑ Email, SMS & Pop Ups

The service is terrible. Tried to message and email them hundreds of times and no real response for my issues.

There are a lot of great features that help out with your business including emails, conversions, and tracking.

Best App ever. The way you are able to show your banner, pop ups etc. To different set of visitors is amazing. Thank you

It is still early days but so far it seems OK, had a helpful couple of calls with Privy in my first couple of weeks but I am yet to see results. Still learning about all the features so hoping it will prove useful for my store

Absolute crazy been using the app since Feb 2021 and sending over 20k emails per day , 3 days ago they FORCED me to sign a 3 month contract , the very next day my account is blocked because it has not conformed to regulations .YOU BUILT MY DATABASE FROM SUBSCRIBERS !!!! HOW CAN I NOW BE AT FAULT , THIS IS JUST AS GOOD AS STEALING MY MONEY I WILL ISSUE A STOP PAY AT PAYPAL !!!

You'll get someone blowing up your phone, email, facebook, instagram, etc as soon as you sign up. It was really annoying and that reason alone made me delete it.

The Privy Conversion Suite is outstanding, and their team of specialists were super helpful in getting us launched in no time. Thank you!

I really enjoy this app. It helps us create our reviews with ease. We get emails on new reviews and are placed on our website automatically.

I have tried a few other email platforms and Privy by far is the best one that I have used. Love this app.

Pretty good APP although I have had a few problems with the pop up that cannot be resolved. I feel it is overpriced for what I am getting.

Recently Privy isn't working properly. Emails have been bouncing back tremendously and we reported this, and took them more than 3-4 days to fix the issue. Now the newsletter section does not even load. It also shows that our previous templates are GONE. I pay $200 monthly and they did refund the amount, but this is getting annoying especially during these busy times of the year. We will be looking into other service provider and abandon privy with no regret asap. Stay away.

I'm generally happy with the UI and how simple and understandable the app is to use and start building and converting in minutes. All the templates are literally made for you. But, I'm leaving this review because I am honestly SUPER impressed with the onboarding team, and specifically Jen- I was invited into a call to learn more and during the call, I was notified that some subscriptions are eligible for 1 on 1 onboarding (detailed help setting up my environment) - Jen helped me get most everything in place and some points which we didn't have time to cover during the call - on her own accord she finished up and sent me an email "hey, I finished out your welcome series..." and that easily earns 5stars in my book! Thank you, Jen, and the entire team at Privy

Frustrating to work with and expensive. I wouldn;t recommend this app anymore. It used to be a lot easier to use.

The app is very basic and is missing very basic audience segment options that all other apps like Mailchimp or Klavio have. It is very disappointing. The email flows are also very basic and not on the level of Klavio and Mailchimp. They will also not allow you to clean up your email list. If you delete some of your email, they will cancel your subscription. I had a lot of new emails from a giveaway, I sent an email to the giveaway email list and they didn't perform well so I deleted that list as it was hurting my opening rate and I didn't want to email that list any more. Privy accused me of deleting the emails to reduce my monthly price. I explained to them the situation and they still said that if I delete another email they will cancel my subscription which is ridiculous because I decide who I want on my email list and it is my right to clean up my email list for better performance especially when their app is missing a lot of crucial audience segmentation options

This app is fantastic and has already paid for itself a hundred times over. A key component for any eCommerce Business Owner looking to automate everything from newsletters and email marketing, to offering discounts, to saving abandoned carts, etc. 5 stars

Mel was very informative in explaining how to navigate the app. Great customer service all around A++++++++

I love this app and all of your extremely helpful videos on YouTube. The masterclass series has been incredible! Thanks for helping this small business get ready for the busy holiday season.

We Love Privy. We're long time customers. Total game changer for us! Helped grow our business and continues to do so. The staff is so knowledgeable and helpful.

It has been almost a month where people who unsubscribe are unable to and since has caused spam reports. Now they froze my account for a problem they can't fix. An email app that you can't unsubscribe from - this is infuriating. Please fix this - it is the busiest time of year and your app is not working.

The app is very easy to use and offers a good variety of examples that you can use for yourself. When i subscribed i got an 1 hour onboarding call which was a very pleasant surprise. the people of privy are super friendly and they had a lot of good ideas for our email campaigns. Would definitely recommend!