Privy ‑ Pop Ups, Email, & SMS

Jan. 11, 2022

The app is very basic and is missing very basic audience segment options that all other apps like Mailchimp or Klavio have. It is very disappointing. The email flows are also very basic and not on the level of Klavio and Mailchimp. They will also not allow you to clean up your email list. If you delete some of your email, they will cancel your subscription. I had a lot of new emails from a giveaway, I sent an email to the giveaway email list and they didn't perform well so I deleted that list as it was hurting my opening rate and I didn't want to email that list any more. Privy accused me of deleting the emails to reduce my monthly price. I explained to them the situation and they still said that if I delete another email they will cancel my subscription which is ridiculous because I decide who I want on my email list and it is my right to clean up my email list for better performance especially when their app is missing a lot of crucial audience segmentation options

Nov. 18, 2021

This app is fantastic and has already paid for itself a hundred times over. A key component for any eCommerce Business Owner looking to automate everything from newsletters and email marketing, to offering discounts, to saving abandoned carts, etc. 5 stars

Nov. 18, 2021

Mel was very informative in explaining how to navigate the app. Great customer service all around A++++++++

Nov. 16, 2021

I love this app and all of your extremely helpful videos on YouTube. The masterclass series has been incredible! Thanks for helping this small business get ready for the busy holiday season.

Nov. 16, 2021

We Love Privy. We're long time customers. Total game changer for us! Helped grow our business and continues to do so. The staff is so knowledgeable and helpful.

Nov. 16, 2021

It has been almost a month where people who unsubscribe are unable to and since has caused spam reports. Now they froze my account for a problem they can't fix. An email app that you can't unsubscribe from - this is infuriating. Please fix this - it is the busiest time of year and your app is not working.

Nov. 16, 2021

The app is very easy to use and offers a good variety of examples that you can use for yourself. When i subscribed i got an 1 hour onboarding call which was a very pleasant surprise. the people of privy are super friendly and they had a lot of good ideas for our email campaigns. Would definitely recommend!

Nov. 16, 2021

They never answer your requests. Very bad customer support. Plus they charged money for nothing. Avoid.

Dec. 20, 2022

So far it's been good! I used this app to get more people on my mailing list and it was really useful. Jenny really helped us set up for BFCM, she set up a few calls to help with all of our email marketing and made sure our pop ups were in place and ready for the big 4 days where we have the biggest discounts. I really appreciated her help and also being on hand whenever I need to ask a question or help with setting anything up. Jenny really knows her stuff when it comes to making scheduled marketing seamless. I hope to work with her more in 2023.

Nov. 12, 2021

We used this app for our popup marketing for 2+ years and it worked great. When we decided to leverage their email marketing services, that is when things went south. We have spent the last 2 1/2 years working hard to cultivate a customer email list from a variety of sources including our brick-and-mortar store. When we submitted our email list to Privy for upload, we were contacted by their compliance team. My interaction with the Privy compliance team was highly disrespectful. The implicit tone was that our organization might have collected our email list nefariously and stated they were more worried about maintaining their reputation than working with us. The overzealousness of their compliance team was highly off-putting. They denied our request to add our emails to the marketing distribution list. As a business owner, I get to choose who our brand gets to work with, and we do not want to work with an organization where the first interaction was so negative and implicit of wrong doing. Making a customer feel like they are doing something wrong is highly disrespectful. We were excited about using Privy's service for our growing brand, but will go elsewhere based on how we were made to feel.

Nov. 12, 2021

SHES A 5 STAR BABY! Easy use help along the way! GRAB IT! I love the cool custom emails for joins and updates! Eddie

Nov. 11, 2021

Man, this thing really has it all. Absolutely necessary for any store that wants do do a simple setup.

Nov. 11, 2021

I love this app! I find it way easier to use than any other email marketing platform. Once I get more subscribers I have no problem paying for the growth plan. Looking forward to the texts I can send.

Nov. 11, 2021

Best app ever to do your pop ups, welcome page, etc… i paid only 15/montly and got all i wanted, thank u guys

Nov. 11, 2021

I used this app. for my new store. I used the pop-up to collect emails for new customers it was an easy setup. After the trial I immediately got a contact from Melanie to chat, which has never happened before we will be chatting tomorrow about the needs of my store and Privy's services. Thanks, Privy.

Nov. 10, 2021

So I did a one on one with a Privy expert named Andrew.. AMAZING!!!! I learned so much in our time frame. I truly love Privy with fast response to every question I've ever asked

Nov. 9, 2021

This is the best app! I love hands on attention and they will get on calls with you and setup videos. You can text and email them anytime for help no other app gives this much attention

Nov. 6, 2021

Great App! Very easy to use and fantastic on going customer support. Would definitely recommend for all E-commerce businesses

Nov. 4, 2021

Decent pop-up app but the email client isn't great... We tried using it and it failed enough times that we leaned back into MailChimp. We have run that integration with MailChimp and lets see if that works...

Nov. 4, 2021

A Wine Lovers Gifts for all Occasions After Upgrading to Privy App, we asked for help and support, We scheduled a meeting with them, and today, we just have a meeting with Andrew Garber to show and set up everything for us. It was very helpful. Andrew is very professional. We will not hesitate to contact them for more help., so, we highly recommend Privy to everyone. Now, we absolutely love Privy! Thank You, Andrew!