All reviews

Rating Breakdown

  • 5
    75% (3,051 ratings)
  • 4
    14% (591 ratings)
  • 3
    4% (183 ratings)
  • 2
    2% (87 ratings)
  • 1
    4% (171 ratings)

Reviews with Text

  • 100% (4,079)
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5 / 5 Share

July 1, 2021

I use this app to more than anything else as a small business owner. It helps me manage my campaigns analyze data. Add and adjust pop's according to there engagement with my website. This app is great and highly recommended.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2021

We love Privy. The pop-up service are very good with endless possibilities, their email service is very good and very easy to use. Great platform with fantastic support. Andrew did a great job at helping us optimize it and make the most of it.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 30, 2021

This app has been very helpful in growing our email list and increasing our sales. The support team is also very helpful and responsive.

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 23, 2021

We've been using Privy for almost a year to help boost our email opt-ins, manage email automation's and provide a better over-all user experience. Having a single tool to manage so many elements all in one has been a game-changer. Highly recommend this platform for any growing business.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2021

We've used this app for nearly 2 months. It worked great and the output could meet our expectation. Also, the support is very efficient. They helped us with an urgent issue in 24 hours. Good job!

Using app

2 months

Total reviews

3

Average rating

5.0

1 / 5 Share

June 22, 2021

Used the free branded version for a year. Then suddenly they ended the free version without notifying me. As a small business owner I have a lot on my plate every day and checking whether or not my pop-up is working as it was set up should not be one of them. Do not recommend. If you want my money, you have to act like you deserve it, Privy.

Using app

6 months

Total reviews

2

Average rating

3.0

2 / 5 Share

June 18, 2021

This app is great for pop-ups and i used the free version for almost 2 years. i then upgraded to the paid version which is combined with emails, and moved my email marketing over from Mailchimp. Unfortunately the Privy email marketing aspect of the app leaves a lot to be desired. Analytics are not very deep, and there isn't a way to cue any new email sign up from the store (not via a pop-up) to receive the welcome series. It integrates well with the pop-ups but is lacking in other ways. So i will be exploring other options. Not worth the monthly cost for pop-ups only, and not good enough as an email marketing app. I wish there was a cost-effective way to just use the pop-ups because it's too expensive to pay this fee and another email marketing app fee. Disappointed.

Using app

Over 2 years

Total reviews

2

Average rating

3.5

5 / 5 Share

June 17, 2021

That is really helpful to promote our brand and products, they are with excellent customer service. I will recommend it to my friends.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2021

Great customer support! Being new to online retail, the team at Privy were supportive and informative to help me get started on the right foot!

Using app

2 months

Total reviews

2

Average rating

5.0

4 / 5 Share

June 14, 2021

So far so good! I am hoping there are some additional features they will add, but the app works well especially at collecting emails.

Using app

8 months

Total reviews

3

Average rating

4.7

5 / 5 Share

June 10, 2021

Excellent app that has increased our revenue. The customer support is fantastic - fast response from real people who will happily speak with you to help you refine your campaigns. Only criticism is it would be better if the Free Shipping Bar was editable for multiple countries. Thanks Privy!

Using app

6 months

Total reviews

5

Average rating

5.0

4 / 5 Share

June 7, 2021

Great app for great price that grows with your list. Easy to set up, very helpful staff to get you on-boarded. A little annoying that when editing the emails there is no auto save or if you click the back button by accident it will return without saving or prompting for saving. Overall, better than Mailchimp if you have shopify!

Using app

2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

June 7, 2021

An excellent App. I've used it now for about a year. The pop ups have generated more email sign ups than ever before. The abandon cart emails have saved many sales and its great to see the conversion stats. I recently started using the cross sell and upsell and it's so easy to setup. The free shipping bar had a few issues for my theme, but the team was quick to respond and incredibly helpful. Love the app. Highly recommend

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 5, 2021

I used this appt to help send out emails, to use for purchase this product and then we recommend this product. Easy to use!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 4, 2021

Love Privy! Very intuitive, and allowed me to build relationships with my customers and let them know about new products we're introducing. Highly recommend

Using app

24 days

Total reviews

1

Average rating

5.0

2 / 5 Share

June 3, 2021

Surprised Privy's prompting me for a review since they have just tripled what I was paying. It's well integrated into my site it so I am going to pay (a logic which I suppose they were banking on?) but it seems almost unethical to jack prices up to such a degree.

Using app

9 months

Total reviews

2

Average rating

3.5

5 / 5 Share

May 30, 2021

Happy with this app. The support is second to none. Plenty of features and tons of customisation. Highly recommended.

Using app

6 months

Total reviews

2

Average rating

5.0

1 / 5 Share

May 28, 2021

Privy just prompted me to write a review after cornering me into paying more than double the cost of my original plan. I purchased and set up privy over a year ago to install pop ups and manage my email list and a few days ago they just shut all of my pop ups and embedded forms off because it's "no longer included in my plan". Since I paid a coder to integrate privy's platform for me, and I'm not in the position to pay yet another professional to set up yet another marketing app, I'm going to go ahead and pay double for the exact same features because I really have no choice. Functionality is pretty good, but I've got a bad taste in my mouth from being mislead on pricing.

Using app

Almost 2 years

Total reviews

4

Average rating

4.0

5 / 5 Share

May 28, 2021

I'm in the process of switching to Privy from another email server....so far so good! I have used their Welcome Pop Up for quite some time and find that helpful, along with the email I receive notifying me that someone has signed up for my emails.

Using app

Over 2 years

Total reviews

9

Average rating

5.0

1 / 5 Share

May 26, 2021

I find this app hard to use. I also notice that my emails go straight to junk mail or never get sent. I don’t think it’s worth it.

Using app

3 months

Total reviews

2

Average rating

3.0