All reviews

Rating Breakdown

  • 5
    76% (18,845 ratings)
  • 4
    17% (4,168 ratings)
  • 3
    5% (1,165 ratings)
  • 2
    1% (309 ratings)
  • 1
    2% (472 ratings)
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5 / 5 Share

Oct. 15, 2021

I used this app to help me with sales and i can say so far so good... I just signed up and today . so far all is good..

Using app

4 months

Total reviews

12

Average rating

3.8

5 / 5 Share

Oct. 15, 2021

Just did my onboarding with Andrew and he's fantastic! Super helpful and definitely wants to get his customers set up for success!

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 15, 2021

I've been super impressed by the follow up support from the Privy staff. There is no way I would've been able to implement the structures that have been put in place and explained through the training provided. Highly recommend!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

Outstanding service. Gave me a live tutorial with recommendations for success. Privy has been awesome so far.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

Lea Perrino is AMAZING!Just added the app to my site and she walked me through the process EFFORTLESSLY. So excited to see the changes to my store.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

if i could recommend 1 app for shopify users it would be this one ! amazing! has multiple things you would get from other apps in one

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

Was dubious about using this, but wish I had of done it a few months earlier to be honest. The price is cheap in my opinion, and whilst I know this will grow, it often makes it money back in a few days every month. Has generated extra revenue from day one, is fairly easy to set up and the support you get is honestly probably the best I have ever received. I cant recommend this enough.

Using app

12 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 12, 2021

Really great app, I have obtained a few subscribers with the pop up campaign and a paying customer, Thanks for creating this app

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 11, 2021

This app is easy to use and very helpful in my mission to grow my company. I wasn't sure how this would work, but I feel confident that it's only up from here.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 8, 2021

I am not the most tech savvy, and they have gone above and beyond at lease two times!!! Nicole Bulman sent me instructions, which I had trouble (mostly out of frustration). She did it for me with no hesitation...she actually offered! Great service!

Using app

Almost 2 years

Total reviews

5

Average rating

4.0

5 / 5 Share

Oct. 6, 2021

Our experience with Privy has been perfect. Onboarding and training is top-notch. Bravo to the Privy team!

Using app

Over 1 year

Total reviews

8

Average rating

5.0

1 / 5 Share

April 4, 2022

I originally thought this app was great until I saw how their pricing scales. For a simple popup they charged me $15 a month, then for adding an abandoned cart email feature they tried to increase my cost to GET THIS $90 A MONTH! These guys are absolute scum trying to charge these outrageous prices. Do yourself a favor and hire a developer to do everything that this app does if you really need their "extra" features. If you are trying to scale your company then do not use this service as they will gut you. Update: I tried their app again, it still sucks.

Using app

6 months

Total reviews

13

Average rating

1.3

5 / 5 Share

Oct. 6, 2021

Since adding privy, we've had a lot more success with abandoned cart recoveries and our newsletters :)

Using app

9 months

Total reviews

4

Average rating

5.0

2 / 5 Share

Oct. 6, 2021

Customer support is not the best. i have had several issues with setting up campaigns, but i am always directed to read articles, which are useless for someone with limited design skills. The pop-up form was so small that i had to remove it from my store. This was frustrating because i was using a template from their library, that had the dimensions I thought i was getting for my campign

Using app

6 months

Total reviews

6

Average rating

4.5

5 / 5 Share

Oct. 5, 2021

good good lots to learn and to use. but otherwise i like everything so far! would definitely recommend to my other small business friends!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2021

So far So good, Everyone is very helpful. Our sale's are getting better with the help we have been getting. Amanda is great, We will be using this on our other site as well.

Using app

7 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 4, 2021

If you download this app the customer service will absolutely spam you with dozens of the meaningless emails and phone calls. If that's not bad enough, they send their emails from multiple domains so you cannot just block or unsubscribe. I have asked them politely each time to stop contacting me and they ignore each request and attempt to contact me from another address and call me. I downloaded this app for not even 15 minutes before figuring out it's not what I need, deleting it, and they are still spamming me. DO NOT give your information to this app.

Using app

3 minutes

Total reviews

3

Average rating

1.0

4 / 5 Share

Oct. 4, 2021

It's ok so far, need to see how it works with my customers in the meantime, and how it helps me. Once I know and understand more, I'll add that last star.

Using app

2 months

Total reviews

4

Average rating

4.3

5 / 5 Share

Oct. 4, 2021

This is an amazing app. Creating emails and pop-ups are so easy and the ready-made templates make it even easier. It's saving me HUNDRED of dollars every month over having a marketing company do the exact same thing. I'm so happy I found Privy!

Using app

4 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 4, 2021

The email options Privy offers are great! The text marketing product is a definite no! We tried it for over a month. Our customer texts were sent after flash sales and offers were over, the text interface set up leaves a great deal to be desired....they offer no graphics or text options that pop for clients to take notice, like other marketing text services. Privy did refund our fee and was very nice to listen to the issues we experienced.

Using app

About 1 year

Total reviews

3

Average rating

3.3