Privy ‑ Email, SMS & Pop Ups
Grow your list and send Email & SMS messages to...
Rating
4.5
feedback
4,083
chart
#3,995
All reviews
Review RSS Feed
May 25, 2021
Very helpful team and very useful app if you make the most of it. Still learning, but already it's contributing.
May 23, 2021
Don't like the new 250 contacts plan. All I really need this app for is a coupon popup and follow-up email with a discount code. The page views plan was better. I'd rather use MailChimp for email marketing.
May 23, 2021
i used this app to help grow the membership size and it works perfectly. good data and reporting. love it
May 18, 2021
In general it's a good app. However, it's insane that they don't let you enter your campaign when you need to upgrade your plan. Basically you are still paying but you can't view/edit your campaign any more. The pricing for pageview doesn't make sense too. It won't fit unless you are a shop with very minimal traffic.
Thank you for sharing your feedback. We do want to let you know that we recently removed this traffic limitation on our Free Plan. We heard customer feedback and simplified our plans to be based on mailable contacts. So you can get access to all the tools you need to grow your sales in one easy to understand plan. One of our Privy coaches will be in touch to help find a solution that will work for your business.
May 13, 2021
No more free plan. Faulse ad! Too expensive plans for small businesses! No more free plan. Faulse ad! Too expensive plans for small businesses!
Thank you for sharing this feedback. We do want to clarify that there is still a Free Plan with Privy. Merchants can sign up for a free 15-day trial which gives you access to collect and send emails with no limitations on traffic or contacts. After your trial is over, you can continue growing on our Free Plan for up to 100 mailable contacts. When/if you are ready to upgrade to a paid plan, you can get started at $15/month and get unlimited access to Privy Email + Conversion. If you send us an email at [email protected], we're here to help you find a solution that will work for your business.
May 13, 2021
Increased their price from $10 a month to $13 a month and now to $30 a month. For a small business it's a hard hit. Very disappointed and it's a great time to switch to Klaviyo.
Thank you for sharing this feedback. At Privy, we’re thrilled to have been able to offer our plans as we have all these years. However, over the years, we've evolved our platform and simplified our plans to be an all in one solution for merchants. For $30/month customers can use Privy as their all in one marketing platform to grow sales. With unlimited access to the tools you need to collect emails, improve website conversion, send newsletters, automate your email marketing and more. We understand your frustration and we’re here to help if you’d like to talk with one of our Privy coaches.
May 13, 2021
The company charged me after I cancelled the service. Customer service was rude and unhelpful. They told me that cancelling the service on Shopify doesn't cancel the subscription and that not utilizing the software was not enough for a refund. I didn't know I independently had to go to the site and cancel the service.
May 11, 2021
Privy has made a HUGE difference in my sales from my shop! Without Privy, I consistently had sales every single day, but with Privy I was able to grow my mailing list from around 300 to almost 2000 in a few months time, I recovered or gained quite a bit in sales from a combination of a discount code for signing up for the mailing list, the popup notification when someone was preparing to close my website with items in their cart, abandoned cart emails, and by sending out a newsletter no more than once a month! I know there is a lot more I could be doing with Privy, but this is a great start!
Aug. 8, 2021
After using this app for a couple of months, I am far less impressed than when I started. I keep getting restricted from newsletters based on unsubscribe rates- yet, when I look at my unsubscribe rates they are zero. As a result, when I go to send newsletters, they won't go through and allow me to meet deadlines. I have to use another third party app. I find it all highly aggravating.
April 23, 2021
I used this app to have initial sign up by customers and it work great. But when I upgraded so I can use it to send newsletters, I was totally lost. Impossible to work with. I am going back to Seguno.
April 18, 2021
I use this app to build my contact list, plus generate sales by focusing on individual products. I can see from the first day this app is a must have for shopify stores. My list and sales are coming in after first day! Could not be happier and the ability to customize offers and targets is fantastic.
April 13, 2021
Amazing support with this app, I highly recommend using this. Jen who was our on-boarding specialist was very knowledge about the product and marketing. We have had some great results in a very short time. Thank you Privy Team!
April 10, 2021
Good features at a reasonable price. No big gripes. All-in-all it has been been a great app to assist with our marketing efforts.
April 8, 2021
I cannot say enough great things about Privy associate, Jessica L. She went above and beyond to walk me through the steps of setting up the pop up, making sure the discount codes were synched with Privy and even assisting with migrating my contacts from Mail Chimp to Privy. She is awesome! Privy is my favorite app!
April 5, 2021
My favourite Shopify app! So user friendly and the best tool for growing my business. Shopify support team is also great and SO helpful with any question I have. Can't recommend Privy enough - if you're considering this over other apps, choose Privy (I tried Klaviyo and prefer Privy) :)
March 26, 2021
First problem I encountered is the layout is pretty messed up when the recovery email is sent out. And the support team took long time to respond (comparing with other Shopify apps' responding time). We agreed for $10 compensation. Hope everything will be fine even though they have no idea how long I can expect the problem to be fixed. Second day, we had a few abandoned carts, it turns out it failed to send out the recovering email. Now, I'm still waiting for the support team to respond me. The data they are showing on the app is not very accurate as well...
March 17, 2021
We have been using this app for a couple weeks now. The one-on-one boarding helps us as we understand all aspects of Privy. Between the offerings, customer service and support, there is much value in paying for Privy. We look forward to continuing to use them!
March 5, 2021
La aplicación es muy intuitiva, pero si algo se te complica el área de ayuda técnica te apoya de manera muy rápida ya que te envían por mail videos tutoriales.
March 3, 2021
Really impressed with the tool and the onboarding team. Very quick to respond to questions and help optimize our efforts.
Feb. 27, 2021
After launching my Shopify store last year, I started using Privy's free plan and have successfully run campaigns (pop-ups and landing pages). If I didn't understand the tutorial, any questions I've had were quickly answered by their support team. I recently added the Email service for $13, which I believe is reasonable for my needs. I've created a winback, an abandoned cart, and a post-purchase email. Automation alone is a time-saver. I look forward to using Privy to create newsletters going forward too.