Privy ‑ Email, SMS & Pop Ups
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.5
feedback
4,253
chart
#2,823
All reviews
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June 14, 2021
So far so good! I am hoping there are some additional features they will add, but the app works well especially at collecting emails.
June 10, 2021
Excellent app that has increased our revenue. The customer support is fantastic - fast response from real people who will happily speak with you to help you refine your campaigns. Only criticism is it would be better if the Free Shipping Bar was editable for multiple countries. Thanks Privy!
June 7, 2021
Great app for great price that grows with your list. Easy to set up, very helpful staff to get you on-boarded. A little annoying that when editing the emails there is no auto save or if you click the back button by accident it will return without saving or prompting for saving. Overall, better than Mailchimp if you have shopify!
June 7, 2021
An excellent App. I've used it now for about a year. The pop ups have generated more email sign ups than ever before. The abandon cart emails have saved many sales and its great to see the conversion stats. I recently started using the cross sell and upsell and it's so easy to setup. The free shipping bar had a few issues for my theme, but the team was quick to respond and incredibly helpful. Love the app. Highly recommend
June 5, 2021
I used this appt to help send out emails, to use for purchase this product and then we recommend this product. Easy to use!
June 4, 2021
Love Privy! Very intuitive, and allowed me to build relationships with my customers and let them know about new products we're introducing. Highly recommend
June 3, 2021
Surprised Privy's prompting me for a review since they have just tripled what I was paying. It's well integrated into my site it so I am going to pay (a logic which I suppose they were banking on?) but it seems almost unethical to jack prices up to such a degree.
May 30, 2021
Happy with this app. The support is second to none. Plenty of features and tons of customisation. Highly recommended.
May 28, 2021
Privy just prompted me to write a review after cornering me into paying more than double the cost of my original plan. I purchased and set up privy over a year ago to install pop ups and manage my email list and a few days ago they just shut all of my pop ups and embedded forms off because it's "no longer included in my plan". Since I paid a coder to integrate privy's platform for me, and I'm not in the position to pay yet another professional to set up yet another marketing app, I'm going to go ahead and pay double for the exact same features because I really have no choice. Functionality is pretty good, but I've got a bad taste in my mouth from being mislead on pricing.
May 28, 2021
I'm in the process of switching to Privy from another email server....so far so good! I have used their Welcome Pop Up for quite some time and find that helpful, along with the email I receive notifying me that someone has signed up for my emails.
May 26, 2021
I find this app hard to use. I also notice that my emails go straight to junk mail or never get sent. I don’t think it’s worth it.
May 25, 2021
Very helpful team and very useful app if you make the most of it. Still learning, but already it's contributing.
May 23, 2021
Don't like the new 250 contacts plan. All I really need this app for is a coupon popup and follow-up email with a discount code. The page views plan was better. I'd rather use MailChimp for email marketing.
May 23, 2021
i used this app to help grow the membership size and it works perfectly. good data and reporting. love it
May 18, 2021
In general it's a good app. However, it's insane that they don't let you enter your campaign when you need to upgrade your plan. Basically you are still paying but you can't view/edit your campaign any more. The pricing for pageview doesn't make sense too. It won't fit unless you are a shop with very minimal traffic.
Thank you for sharing your feedback. We do want to let you know that we recently removed this traffic limitation on our Free Plan. We heard customer feedback and simplified our plans to be based on mailable contacts. So you can get access to all the tools you need to grow your sales in one easy to understand plan. One of our Privy coaches will be in touch to help find a solution that will work for your business.
May 13, 2021
No more free plan. Faulse ad! Too expensive plans for small businesses! No more free plan. Faulse ad! Too expensive plans for small businesses!
Thank you for sharing this feedback. We do want to clarify that there is still a Free Plan with Privy. Merchants can sign up for a free 15-day trial which gives you access to collect and send emails with no limitations on traffic or contacts. After your trial is over, you can continue growing on our Free Plan for up to 100 mailable contacts. When/if you are ready to upgrade to a paid plan, you can get started at $15/month and get unlimited access to Privy Email + Conversion. If you send us an email at [email protected], we're here to help you find a solution that will work for your business.
May 13, 2021
Increased their price from $10 a month to $13 a month and now to $30 a month. For a small business it's a hard hit. Very disappointed and it's a great time to switch to Klaviyo.
Thank you for sharing this feedback. At Privy, we’re thrilled to have been able to offer our plans as we have all these years. However, over the years, we've evolved our platform and simplified our plans to be an all in one solution for merchants. For $30/month customers can use Privy as their all in one marketing platform to grow sales. With unlimited access to the tools you need to collect emails, improve website conversion, send newsletters, automate your email marketing and more. We understand your frustration and we’re here to help if you’d like to talk with one of our Privy coaches.
May 13, 2021
The company charged me after I cancelled the service. Customer service was rude and unhelpful. They told me that cancelling the service on Shopify doesn't cancel the subscription and that not utilizing the software was not enough for a refund. I didn't know I independently had to go to the site and cancel the service.
May 11, 2021
Privy has made a HUGE difference in my sales from my shop! Without Privy, I consistently had sales every single day, but with Privy I was able to grow my mailing list from around 300 to almost 2000 in a few months time, I recovered or gained quite a bit in sales from a combination of a discount code for signing up for the mailing list, the popup notification when someone was preparing to close my website with items in their cart, abandoned cart emails, and by sending out a newsletter no more than once a month! I know there is a lot more I could be doing with Privy, but this is a great start!
Aug. 8, 2021
After using this app for a couple of months, I am far less impressed than when I started. I keep getting restricted from newsletters based on unsubscribe rates- yet, when I look at my unsubscribe rates they are zero. As a result, when I go to send newsletters, they won't go through and allow me to meet deadlines. I have to use another third party app. I find it all highly aggravating.