Privy ‑ Email, SMS & Pop Ups

I'm a 1st time user and customer service rep Jose was amazing! If this is an indication of the Privy customer service, I'm very glad to be part of it.

Customer service has been very helpful in our on boarding process. I was having some issues with my list after sending out our first newsletter and they helped me resolve it quickly.

Carley is the absolutely BEST Privy support manager I ever worked with. She is on top of her game and is willing to get in the "weeds" to solve problems. She is truly an asset to Privy.

I have been very pleased with the Privy service over the last couple of years. But I especially LOVE my CSM (customer success manager). He is so helpful and is always my cheerleader.

Amazing experience! Support were so helpful, and really kind, given I was responsible for the issue! So impressed at how quickly my issue was resolved, and the communication was top notch!

Privy has offered a great personable experience. They have helped every step of the way in my email marketing journey and have always gotten back to me in a timely manner, which I find invaluable.

Not good. You ask for help from support and they talk to you like you are a computer genius. NOT EVERYONE IS. A quick 5 minute call probably could have solved all our issues but NO ONE wants to pick up the phone and help the customer

"Working with Henry from Privy has been exceptional in optimizing my Privy account. Before our first call, I wasn't utilizing many options, but after his guidance, things took a positive turn. Privy offers fantastic features allowing you to enhance customer interactions without being intrusive. Highly recommended!"

Henry from Privy has been phenomenal when it comes to optimising my privy account. I wasn't using a lot of the options available until our first call and Boom! things started to go up from there. There is a lot you can do with Privy and it has some great features that will help you optimise your customer contact points while being non-intrusive.

Very poor marketing app! There is no technical support whatsoever over the weekends. I created an email for a one hour sale and the mails have not been sent out and I cannot cancel the emails either. I cannot afford this to be sent out after the sale is over. This is the second time this is happening in 2023. The email templates are ugly and needs a lot of work.

Great customer service!

Really bad - it keeps getting in the way when I am trying to customize my Shopify site. Can you turn it off while I am editing and working on the back end of my website?

love it! best customer service ever, test out a few email SMS app, by far this is still the best.

Terribly slow response time. If you are serious about getting business done and you need support, do not use Privy!

I love the app, it's easy to use and every campaign I recive sales from it.

The more I stick with the app, the more I find new ways to use it. So many features, I feel like I discover something new all the time. I now have several automated email series working at once. And the data provided by Privy let's me know if I'm on the right track. Recently set up a few landing pages for my FB ads, quick and easy. Super easy to copy and edit last week's Friday Flash Sale email, and Privy identifies engaged subscribers to send them to. Projects can be as simple or complex as you wish. Highly recommend.

I give two stars instead of one because their onboarding was fantastic. Everything else beyond that sucks. You do not get an account manager past that first onboarding meeting. You are just left on your own to figure it out. Live chat my ass. They take a long time to email you back and when they do they are not helpful. So sad. Waste of money.

Very easy to set up and use. I don't have the money for a dedicated person to do my advertising, which means it falls upon me. I can sit down, pull a few products in from my Shopify store, add some fun backgrounds, fill in the text and I'm done. Quick and easy mailers. I also set up a pop up on the website that has brought in an additional $2k just in the first week or so. Great product.

I am VERY disappointed in Shopify. They got too big and discontinued their phone service. This shows they do NOT care at all about their customer, but about MONEY! Very sad. They have also moved their chat service overseas. When available, is not very helpful. Before this change, I would have given it 5 stars, Their phone service made all the difference. If you are looking to start a website, I would keep looking.