BOLD Bundles ‑ Product Bundles
Bold Bundle, Discount Bundles & Product Bundling Shopify App
Rating
3.8
feedback
239
chart
#3,323
All reviews
Review RSS Feed
Nov. 16, 2019
AVOID THIS APP AT ALL COST! I installed this app hoping for bundles for BFCM, it completely destroyed my store and added 100's of new variants which cannot be deleted other than manulaly delting them. Even when installing it, it continuously said it needs to update my theme, which was a never-ending process. To force quit the app I had to uninstall it, it also spammed my inbox with 100's of emails saying it had problems applying bundles. The developing team had no fix for it other than manually doing it all. Such an app should not exist. Don't make the same mistake I made, this one app caused me a whole day worth of work to clean up the mess they could not fix. If an app could add 100's of new variants to your products, it should also be able to remove them.
Hi there, I wanted to first say thank you for taking the time to leave us this review, as your feedback helps us improve our app in the future. I'm so sorry you ran into these issues while attempting to use Bundles. One of our product experts, Guri, has reached out to you - he'd be more than happy to get everything manually removed for you if it hasn't already been completed. We believe this may have been due to the bundles not being turned off before they were deleted, however we'd love to look into this more for you if you are interested. Unfortunately with some more complex themes, our team needs to make some manual coding adjustments to your code, which is may have happened in the case of your installation. We hope to be able to speak with you over the phone to discuss things further, and hopefully find a resolution for you - at your convenience, please send us an email reply and we'd be more than happy to speak with you!
Nov. 6, 2019
Thank goodness for Bold Bundles! We were getting pricing of up to $5,000 to make a script for our bundles. Then we stumbled upon the Bold Bundles app! With the help of Bold support we got this app configured perfectly for our store and the bundles are a huge seller for us!
Thanks so much for the review! We're very happy you were able to come across Bold Bundles, and that we've been able to suit your business' needs! Your bundles are very well put together, I can definitely understand why they are a great seller for you guys! Please let us know if we can assist with anything else. :-)
Oct. 31, 2019
So far so good. I am like a chimpanzee fixing a Ferrari when it comes to codes and such, so that was my main concern. It was easy enough for me to do it, so you should be fine too. When I encounter a small hiccup, Rahul was available on chat with an immediate response and we got it fixed in minutes.
Hey there! We're glad to hear that you're enjoying the app so far. I personally can understand where you're coming from with the code, I'm not well-versed in that myself, so it's great to hear that you were able to get the code installed with our Help Center instructions! Awesome to hear that Rahul was able to get you back on track when you encountered a small hiccup; we appreciate the review a lot, thank you! Please let us know if we can help with anything else, and we look forward to your continued success. :-)
Oct. 10, 2019
I had some problems installing the bundle app in the store and was helped very quickly. Within very little time the app was installed and running on the page. Problems with it later on also were solved to my complete satisfactions. I am very satisfied.
Hello! We're very sorry you ran into some issues with the installation of Bundles; we know that Liquid code can be difficult to use, so we always offer help from our expert installers in case you run into any issues. Thank you for the review; we're really glad that we could assist you with the issues you've run into!
Sept. 30, 2019
We just started using this app and our experience has been great. Customer service is super quick; Simran has helped us have a more user friendly and satisfying experience.
Hey there, thanks very much for the review! We're really glad to hear that you've loving the app and the experience you have had with us thus far. :-) We aim to provide the best in what we do! We really appreciate your review, and hope you continue loving Bundles - please let us know if we can help any further!
Sept. 24, 2019
Easy integration, and customer service is exceptional. Sukh immediately responded, pinpointed the issue quickly, and submitted a ticket for installation assistance for me right away. Terrific service!
Thanks so much for taking the time to leave us a review; we're so glad to hear that you've found the app to be easily integrated onto your store, and that our customer service specialists were able to assist you with the install! By the way, your honey bath & body products look amazing!
Sept. 12, 2019
Had some issues with the liquid. Reached out through their chat support. Regina was so helpful, I provided access to our store and was able to quickly see the issue within the liquid. We just have to wait about 2 business days, but the developers are going to fix it for us! This is awesome, other apps will just provide their guide rather than install / actually fix it for you. Can't wait for it to work 100% ! (I have already made sales from the app which is a little surprising considering that it wasn't installed correctly)
Hey there! Thanks so much for taking the time to leave us a review with your feedback and experience. Thank you so much for your patience! As of Friday, it looks like our install expert Snigdha had tested everything and made the necessary changes with success; we certainly hope you've found it to be working over the weekend! If not, please let us know and we'll get everything sorted for you. It's awesome to hear that you've generated some sales from the app already! We can't wait to see your success with it now that the installation has been completed.
Sept. 8, 2019
Had problems with installing this app but Parminder at Bold App Support was very helpful in resolving the problem for me.
Hey there, thank you for taking the time to leave us a review! We're so glad to hear that Parminder was able to help you with getting the installation working properly; it can certainly be difficult to work with the Liquid code! Our specialists are always ready to help you out, so please don't hesitate to reach out if you have any other questions. :-)
Sept. 1, 2019
Just started using this app, but so far it's looking great. There are so many options to bundle your products plus it looks great on the website! The team is very responsive and they helped us set it up very quickly without any issues.
Thank you for sharing this review! We're really happy to hear you're enjoying Bundles - we're here to do anything we can to help, so don't hesitate to reach out if you need any other assistance. Love your story by the way, and it's awesome to see the craftsmanship that comes out of hand-making your bags!
Aug. 30, 2019
Great customer service and they help you set everything up. The app could be improved I'm sure, but the customer service is really nice.
Hi there, thank you very much for taking the time to leave us this review! We absolutely welcome and encourage feedback about our apps and our team, so please don't hesitate to let us know if you come across any issues or have suggestions for improvements!
Aug. 28, 2019
Great customer service and communication when trying to resolve issues. Thank you Gursharandeep for such great assistance!
Thanks so much for leaving us a review; we're really happy to hear that Guri was able to provide you with such great service! That's certainly what we strive to, so it's great to hear we're doing a good job. Your products sound lovely! The sunflower cleansing creme sounds very luxurious.
Aug. 8, 2019
Great app to help our customers get the value they want - Rajni did such a great job helping me figure out how to use it!
Hi there! Thanks so much for your review. We're so glad that you and your customers are enjoying the app. With Rajni getting so many reviews we'll have to see about giving her a nice big raise :) Please don't hesitate to reach back out if you any questions from here!
Aug. 6, 2019
I have lost more than a day of sales since installing this app. Still waiting on assistance. I don’t want to uninstall and risk losing 2 days work setting bundles up but will have to if this isn’t resolved soon. Please help urgently! Cart saying nothing in cart when you try to add a product.
Hi there! We want to sincerely apologize in regards to the issues you're experiencing on the site since installing Bundles. Our experts, Brysen and Harry, have reached out to attempt to resolve the cart issues you're experiencing on the site. If you could respond to their ticket we'll be more than happy to fix the problem you're seeing here!
July 31, 2019
Great app, the support is really good ! I had a problem and had an answer quickly that fixed it. Really happy
Hi there! Thanks so much for the review. We're happy to hear that our team could resolve your issue in a timely manner and loom forward to working with your store in the future. Please let us know if your need anything further from here!
Nov. 5, 2020
UPDATE: I tried this app again because I believe in its capabilities, but I was disappointed again. The app rounded my bundle prices down for each item causing huge losses. I contacted support two weeks ago, and they still haven't resolved the issue. I would give zero stars if i could. These guys are going downhill fast. UPDATE: This app has really gone downhill. The cart is glitchy, and the interface has so many bugs, that users aren't able to add bundle incentives. It's too bad because this is the only thing I can find that meets the need of discounting items automatically without using discount codes. This app is super easy to setup and create bundles! It's great for those that want to do quick bundles or sales! There are two possible kinks with the app. 1) it doesn't always automatically sync new items in a category for collection bundles. 2) we suspect and inventory count issue with the software that we are trying to identify. Sukh, has been great so far with helping us resolve the bundle update issue.
Hi there, thank you so much for the review! We're really glad to hear that you're enjoying the app, minus the two things you mentioned. I was told by our app product specialists that you simply just need to go into that Bundle group and re-select the collection that you have added a product to, and then save, in order for it to update. :-) I hope that helps! I noticed you had an open ticket already and are chatting with our specialists about the second kink you mentioned, so if you continue to have issues with the first one, please don't hesitate to include that in your response as well! Take care!
June 24, 2019
I am using this app to make product bundles. There was a bit of a learning curve for me, but I am getting the hang of it. I booked a phone call and Abjihit was the person who helped me. He was terrific. Patient and thoroughly explained things to me. I am happy so far and optimistic that this app will help me increase my sales averages.
Using app
Over 5 years
Total reviews
2
Average rating
5.0
Hello, thanks so much for leaving us a review. We're really glad to hear you were able to take advantage of booking a call with our app specialist! It can certainly take some time to get to know a new app, and we're more than happy to assist with anything else you need a hand with. Don't hesitate to reach out! We look forward to hearing about your successes with creating bundles.
June 19, 2019
Simran and Rajni gave me an excellent customer service, who taught me several things about the app, and I finally understood how bold app works
Hey there, thank you for taking the time to leave us a review! We're very happy to hear that our support gurus were able to help you understand the app better. :-) Don't hesitate to contact us again if you have any other questions or run into any issues; we look forward to seeing you succeed!
June 3, 2019
Ruined the coding, dont install this app. Luckily I manually backed up my theme. Otherwise would completely ruin the business! NEVER INSTALL THIS APP!!!
Thank you so much for taking the time to leave a review of our Bundles app - our Specialists have reached out to discuss how we can best help. If possible, please check your store's contact email address and we'll be more than happy to do what we can to help out. Thank you for your patience.
May 29, 2019
** Update, after this review, the customer service replied directly and double checked if all damage has been repaired, so prompt customer service, can't say else! I keep the message below like a manual for other users. When deleting the app, please follow below instructions to totally delete it: 1. Delete all the offers you have made 2. Delete the app 3. Delete all the liquids and snippets, including the hidden Shappify tabs. 4. Go to the theme.liquid file and delete this line: "{% include 'bold-common' %}" 5. Go to the product-template.liquid and delete {%- unless bundle_loaded == 'true' -%} {%- include 'shappify-bdl-load-bundle' -%} {%- assign bundle_loaded = 'true' -%} {%- endunless -%}
Thank you so much for taking the time to leave a review of our Bundles app. I'm very sorry to hear about the issues that you were seeing, and I completely understand the severity of the issues. I can see that our apps specialists have reached out to you, and I hope that we're able to come to a resolution. Thank you so much for your patience in the meantime.
May 16, 2019
I just chatted with Aman regarding a bundle I was creating and I needed some help with pricing. He was so friendly and able to solve my problem in no time. We just started the trial of this app yesterday but now due to Aman's excellent customer service, I'm sure we'll be purchasing the subscription. Thank you! Maggie Bombard Soundtoys, Inc.
Hi Maggie! Thank you for taking the time to leave a review, we're glad to hear that Aman was able to help! We'll be sure to let her know how much you appreciated her service.