Bold Bundles ‑ Product Bundles
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I had some problems installing the bundle app in the store and was helped very quickly. Within very little time the app was installed and running on the page. Problems with it later on also were solved to my complete satisfactions. I am very satisfied.
Hello! We're very sorry you ran into some issues with the installation of Bundles; we know that Liquid code can be difficult to use, so we always offer help from our expert installers in case you run into any issues. Thank you for the review; we're really glad that we could assist you with the issues you've run into!
We just started using this app and our experience has been great. Customer service is super quick; Simran has helped us have a more user friendly and satisfying experience.
Hey there, thanks very much for the review! We're really glad to hear that you've loving the app and the experience you have had with us thus far. :-) We aim to provide the best in what we do! We really appreciate your review, and hope you continue loving Bundles - please let us know if we can help any further!
Had some issues with the liquid. Reached out through their chat support. Regina was so helpful, I provided access to our store and was able to quickly see the issue within the liquid. We just have to wait about 2 business days, but the developers are going to fix it for us! This is awesome, other apps will just provide their guide rather than install / actually fix it for you. Can't wait for it to work 100% ! (I have already made sales from the app which is a little surprising considering that it wasn't installed correctly)
Hey there! Thanks so much for taking the time to leave us a review with your feedback and experience. Thank you so much for your patience! As of Friday, it looks like our install expert Snigdha had tested everything and made the necessary changes with success; we certainly hope you've found it to be working over the weekend! If not, please let us know and we'll get everything sorted for you. It's awesome to hear that you've generated some sales from the app already! We can't wait to see your success with it now that the installation has been completed.
Had problems with installing this app but Parminder at Bold App Support was very helpful in resolving the problem for me.
Hey there, thank you for taking the time to leave us a review! We're so glad to hear that Parminder was able to help you with getting the installation working properly; it can certainly be difficult to work with the Liquid code! Our specialists are always ready to help you out, so please don't hesitate to reach out if you have any other questions. :-)
Just started using this app, but so far it's looking great. There are so many options to bundle your products plus it looks great on the website! The team is very responsive and they helped us set it up very quickly without any issues.
Thank you for sharing this review! We're really happy to hear you're enjoying Bundles - we're here to do anything we can to help, so don't hesitate to reach out if you need any other assistance. Love your story by the way, and it's awesome to see the craftsmanship that comes out of hand-making your bags!
Great customer service and they help you set everything up. The app could be improved I'm sure, but the customer service is really nice.
Hi there, thank you very much for taking the time to leave us this review! We absolutely welcome and encourage feedback about our apps and our team, so please don't hesitate to let us know if you come across any issues or have suggestions for improvements!
Great customer service and communication when trying to resolve issues. Thank you Gursharandeep for such great assistance!
Thanks so much for leaving us a review; we're really happy to hear that Guri was able to provide you with such great service! That's certainly what we strive to, so it's great to hear we're doing a good job. Your products sound lovely! The sunflower cleansing creme sounds very luxurious.
Great app to help our customers get the value they want - Rajni did such a great job helping me figure out how to use it!
Hi there! Thanks so much for your review. We're so glad that you and your customers are enjoying the app. With Rajni getting so many reviews we'll have to see about giving her a nice big raise :) Please don't hesitate to reach back out if you any questions from here!
I have lost more than a day of sales since installing this app. Still waiting on assistance. I don’t want to uninstall and risk losing 2 days work setting bundles up but will have to if this isn’t resolved soon. Please help urgently! Cart saying nothing in cart when you try to add a product.
Hi there! We want to sincerely apologize in regards to the issues you're experiencing on the site since installing Bundles. Our experts, Brysen and Harry, have reached out to attempt to resolve the cart issues you're experiencing on the site. If you could respond to their ticket we'll be more than happy to fix the problem you're seeing here!
UPDATE: I tried this app again because I believe in its capabilities, but I was disappointed again. The app rounded my bundle prices down for each item causing huge losses. I contacted support two weeks ago, and they still haven't resolved the issue. I would give zero stars if i could. These guys are going downhill fast. UPDATE: This app has really gone downhill. The cart is glitchy, and the interface has so many bugs, that users aren't able to add bundle incentives. It's too bad because this is the only thing I can find that meets the need of discounting items automatically without using discount codes. This app is super easy to setup and create bundles! It's great for those that want to do quick bundles or sales! There are two possible kinks with the app. 1) it doesn't always automatically sync new items in a category for collection bundles. 2) we suspect and inventory count issue with the software that we are trying to identify. Sukh, has been great so far with helping us resolve the bundle update issue.
Hi there, thank you so much for the review! We're really glad to hear that you're enjoying the app, minus the two things you mentioned. I was told by our app product specialists that you simply just need to go into that Bundle group and re-select the collection that you have added a product to, and then save, in order for it to update. :-) I hope that helps! I noticed you had an open ticket already and are chatting with our specialists about the second kink you mentioned, so if you continue to have issues with the first one, please don't hesitate to include that in your response as well! Take care!
I am using this app to make product bundles. There was a bit of a learning curve for me, but I am getting the hang of it. I booked a phone call and Abjihit was the person who helped me. He was terrific. Patient and thoroughly explained things to me. I am happy so far and optimistic that this app will help me increase my sales averages.
Hello, thanks so much for leaving us a review. We're really glad to hear you were able to take advantage of booking a call with our app specialist! It can certainly take some time to get to know a new app, and we're more than happy to assist with anything else you need a hand with. Don't hesitate to reach out! We look forward to hearing about your successes with creating bundles.
Simran and Rajni gave me an excellent customer service, who taught me several things about the app, and I finally understood how bold app works
Hey there, thank you for taking the time to leave us a review! We're very happy to hear that our support gurus were able to help you understand the app better. :-) Don't hesitate to contact us again if you have any other questions or run into any issues; we look forward to seeing you succeed!
Ruined the coding, dont install this app. Luckily I manually backed up my theme. Otherwise would completely ruin the business! NEVER INSTALL THIS APP!!!
Thank you so much for taking the time to leave a review of our Bundles app - our Specialists have reached out to discuss how we can best help. If possible, please check your store's contact email address and we'll be more than happy to do what we can to help out. Thank you for your patience.
** Update, after this review, the customer service replied directly and double checked if all damage has been repaired, so prompt customer service, can't say else! I keep the message below like a manual for other users. When deleting the app, please follow below instructions to totally delete it: 1. Delete all the offers you have made 2. Delete the app 3. Delete all the liquids and snippets, including the hidden Shappify tabs. 4. Go to the theme.liquid file and delete this line: "{% include 'bold-common' %}" 5. Go to the product-template.liquid and delete {%- unless bundle_loaded == 'true' -%} {%- include 'shappify-bdl-load-bundle' -%} {%- assign bundle_loaded = 'true' -%} {%- endunless -%}
Thank you so much for taking the time to leave a review of our Bundles app. I'm very sorry to hear about the issues that you were seeing, and I completely understand the severity of the issues. I can see that our apps specialists have reached out to you, and I hope that we're able to come to a resolution. Thank you so much for your patience in the meantime.
I just chatted with Aman regarding a bundle I was creating and I needed some help with pricing. He was so friendly and able to solve my problem in no time. We just started the trial of this app yesterday but now due to Aman's excellent customer service, I'm sure we'll be purchasing the subscription. Thank you! Maggie Bombard Soundtoys, Inc.
Hi Maggie! Thank you for taking the time to leave a review, we're glad to hear that Aman was able to help! We'll be sure to let her know how much you appreciated her service.
I used this app to create bundles on my store but it's full of bugs. Had too many issues and the support helps - although it's a very slow process. Hopefully, they will fix all the bugs.
Hi there, I'm sorry to hear about the issues that you were seeing inside the Bundles app. One of our support specialists has reached out to see if there's any way that we can resolve these issues for you, so if possible please let us know. We'd love to get in touch over the phone.
This app used to work fine, now it doesn't display bundles on one of the side stores we have. Unfortunately I installed it on another store we have before checking the recent issues After installing I had major issues, tried uninstalling and it breaks the cart process. It leaves unwanted code behind that I had to manually remove to get the shop working properly again. Here's what I did: 1. Uninstalled the app 2. Deleted the "bold" files in editor (2 files, one .liquid and one .css) 3. Go to the theme.liquid file and delete this line: "{% include 'bold-common' %}" 4. ??? 5. PROFIT! Going to try another bundle app, this one is no longer good and uses bad coding practices. Feels like you're being held hostage when you don't want to use the app as their "tutorial" on how to uninstall recommends to just leave the app installed!!! Disgraceful practices.
Hello there, thank you for your review and feedback. I just wanted to apologize that you ran into some issues with our Bundles app - if you are open to it, we would love to assist you in getting to the bottom of the issue and fixing that right up. We do understand however if you do not want to. Our team of install experts are always standing by to help with both code installs and uninstalls. At the very least, we would be more than happy to take a look at your store and ensure all of the code has been removed. We hope to hear from you soon! One of our support specialists has reached out to you to offer assistance in either of these capacities.
Early days lots of frustration, deep breath, go again, progress being made now that support have done a manual install...
Hello, thanks for your review! We're very sorry for any frustrations you have had while using our app, Bundles. I noticed that the manual installation seems to have fixed any issues you were having, but please do let us know if you have any further questions or run into any other problems! We're more than happy to help.
Great app. picture qality need a small update so you can select picture quality, the developers work on it.
Thank you for the review! We hope you're enjoying the app so far, and you're right, our developers are always looking for ways to improve and add more value to our apps for our merchants. Please let us know if you have any further questions or comments. :-)
Easy to install and use. We have seen meaningful incremental sales from the bundles. We needed some help to place the app in a different spot on our page, and got the support we needed quickly, most recently from Ebun.
Thanks for your review! We're excited to hear that you've been seeing success with Bundles; if you have any further questions please reach out again. :-) Really loving your products by the way; what a great era of music!
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