BOLD Bundles ‑ Product Bundles
Product Bundles app for Shopify
Rating
4.1
feedback
644
chart
#4,357
All reviews
Rating Breakdown
Review RSS Feed
June 24, 2019
I am using this app to make product bundles. There was a bit of a learning curve for me, but I am getting the hang of it. I booked a phone call and Abjihit was the person who helped me. He was terrific. Patient and thoroughly explained things to me. I am happy so far and optimistic that this app will help me increase my sales averages.
Using app
Over 6 years
Total reviews
2
Average rating
5.0
Hello, thanks so much for leaving us a review. We're really glad to hear you were able to take advantage of booking a call with our app specialist! It can certainly take some time to get to know a new app, and we're more than happy to assist with anything else you need a hand with. Don't hesitate to reach out! We look forward to hearing about your successes with creating bundles.
June 19, 2019
Simran and Rajni gave me an excellent customer service, who taught me several things about the app, and I finally understood how bold app works
Hey there, thank you for taking the time to leave us a review! We're very happy to hear that our support gurus were able to help you understand the app better. :-) Don't hesitate to contact us again if you have any other questions or run into any issues; we look forward to seeing you succeed!
June 11, 2019
Melody and Guri were GREAT HELP!, Great customer service, I was in the live chat waiting for only 2 min and they help me to integrate perfect the app with my shop! Of all bundle apps, this one is GREAT as it blends exactly with your Shopify fonts, and colors, unlike others once you install them, some of them don't match the style! This one blends so well :)
Thanks so much for taking the time to leave such a great review! We're so glad to hear that it blends so nicely with your store! And, we'll be sure to let Melody and Guri know that they've done such a great job. Please feel free to let us know if you have any more questions or concerns and we'll be more than happy to help!
June 3, 2019
Ruined the coding, dont install this app. Luckily I manually backed up my theme. Otherwise would completely ruin the business! NEVER INSTALL THIS APP!!!
Thank you so much for taking the time to leave a review of our Bundles app - our Specialists have reached out to discuss how we can best help. If possible, please check your store's contact email address and we'll be more than happy to do what we can to help out. Thank you for your patience.
May 29, 2019
** Update, after this review, the customer service replied directly and double checked if all damage has been repaired, so prompt customer service, can't say else! I keep the message below like a manual for other users. When deleting the app, please follow below instructions to totally delete it: 1. Delete all the offers you have made 2. Delete the app 3. Delete all the liquids and snippets, including the hidden Shappify tabs. 4. Go to the theme.liquid file and delete this line: "{% include 'bold-common' %}" 5. Go to the product-template.liquid and delete {%- unless bundle_loaded == 'true' -%} {%- include 'shappify-bdl-load-bundle' -%} {%- assign bundle_loaded = 'true' -%} {%- endunless -%}
Thank you so much for taking the time to leave a review of our Bundles app. I'm very sorry to hear about the issues that you were seeing, and I completely understand the severity of the issues. I can see that our apps specialists have reached out to you, and I hope that we're able to come to a resolution. Thank you so much for your patience in the meantime.
May 16, 2019
I just chatted with Aman regarding a bundle I was creating and I needed some help with pricing. He was so friendly and able to solve my problem in no time. We just started the trial of this app yesterday but now due to Aman's excellent customer service, I'm sure we'll be purchasing the subscription. Thank you! Maggie Bombard Soundtoys, Inc.
Hi Maggie! Thank you for taking the time to leave a review, we're glad to hear that Aman was able to help! We'll be sure to let her know how much you appreciated her service.
May 14, 2019
I used this app to create bundles on my store but it's full of bugs. Had too many issues and the support helps - although it's a very slow process. Hopefully, they will fix all the bugs.
Hi there, I'm sorry to hear about the issues that you were seeing inside the Bundles app. One of our support specialists has reached out to see if there's any way that we can resolve these issues for you, so if possible please let us know. We'd love to get in touch over the phone.
May 12, 2019
Great app and great support team, thank you bold and a special thanks to Raphael Silva! you are a life saver!!
Hi there, thanks so much for the feedback! I'm glad to hear that we were able to help. I'll be sure to let Raphael know about how good a job he's done!
May 7, 2019
WARNING! If you add this app then remove it, their code will 404 your checkout causing serious loss of sales. We aren't the first company affected by this and is very slack on their behalf
Thank you for taking the time to leave a review of our Bundles app - I'm deeply to sorry to hear about the issues that you were facing. I know that one of our specialists has reached out to provide any assistance to resolve any remaining issues. We want to make sure that we're doing as much as we possibly can, so please let us know if there's anything further that we can do to help.
April 26, 2019
Loses a star as it's choice of image size is very off sometimes making the display in the store of the bundles look ordinary. Otherwise the app is great, all the bundle types I need, though manual installation is not for the feint of heart if you have no development background (the automated installation fails on my theme due to how it is broken up). Fix the image size issue via a setting or better calculation, and 5 stars is waiting ;)
Hi there, thanks for the feedback, and for bringing your issue to our attention - we totally understand that the look of your Bundles are important! One of our app specialists has sent you an email to help out! We're looking forward to helping; please respond when you are able. :-)
April 23, 2019
Second time I've relied on Product Bundles techs and they have done a greaat job. Very helpful and efficient. 5 stars . Thanks guys!
Thanks so much for your feedback! We're always happy to help as best we can, so please let us know if you have any more questions or concerns in the future! By the way, I love the charms that you have to offer!
April 20, 2019
I added this app to my store using their "auto installer". The app broke my website and I had over 3 hours downtime before I was finally able to reach anyone at Bold Commerce for support. Would think extremely hard before installing any of their apps again.
Hi there. Thank you so much for taking the time to leave a review for us, I'm deeply sorry to hear about the downtime that you faced when using our app. I know that we have reached out by opening a new ticket for you - but we would love the chance to discuss this over the phone to see if there's anything we can do on our end to make this a better experience for you.
April 7, 2019
This app used to work fine, now it doesn't display bundles on one of the side stores we have. Unfortunately I installed it on another store we have before checking the recent issues After installing I had major issues, tried uninstalling and it breaks the cart process. It leaves unwanted code behind that I had to manually remove to get the shop working properly again. Here's what I did: 1. Uninstalled the app 2. Deleted the "bold" files in editor (2 files, one .liquid and one .css) 3. Go to the theme.liquid file and delete this line: "{% include 'bold-common' %}" 4. ??? 5. PROFIT! Going to try another bundle app, this one is no longer good and uses bad coding practices. Feels like you're being held hostage when you don't want to use the app as their "tutorial" on how to uninstall recommends to just leave the app installed!!! Disgraceful practices.
Hello there, thank you for your review and feedback. I just wanted to apologize that you ran into some issues with our Bundles app - if you are open to it, we would love to assist you in getting to the bottom of the issue and fixing that right up. We do understand however if you do not want to. Our team of install experts are always standing by to help with both code installs and uninstalls. At the very least, we would be more than happy to take a look at your store and ensure all of the code has been removed. We hope to hear from you soon! One of our support specialists has reached out to you to offer assistance in either of these capacities.
April 3, 2019
Early days lots of frustration, deep breath, go again, progress being made now that support have done a manual install...
Hello, thanks for your review! We're very sorry for any frustrations you have had while using our app, Bundles. I noticed that the manual installation seems to have fixed any issues you were having, but please do let us know if you have any further questions or run into any other problems! We're more than happy to help.
March 27, 2019
Hey, I see some of you guys also had trouble when uninstalling. My store is also messed up after unistalled, does anyone have suggestions. Would be greatly appretiated
Hi there, I'm very sorry you had trouble when trying to uninstall our app. We are more than happy to help, and one of our support members, Guri, has reached out to you to help with the removal of the code.
March 26, 2019
Great app. picture qality need a small update so you can select picture quality, the developers work on it.
Thank you for the review! We hope you're enjoying the app so far, and you're right, our developers are always looking for ways to improve and add more value to our apps for our merchants. Please let us know if you have any further questions or comments. :-)
March 20, 2019
Easy to install and use. We have seen meaningful incremental sales from the bundles. We needed some help to place the app in a different spot on our page, and got the support we needed quickly, most recently from Ebun.
Thanks for your review! We're excited to hear that you've been seeing success with Bundles; if you have any further questions please reach out again. :-) Really loving your products by the way; what a great era of music!
March 12, 2019
Super simple to use. Great way to create add on sales and, in our case, create a heavily discounted developer bundle. Can combine with additional discount (tied to program registration, for example) to drive more purchases.
Thank you so much for your review, we're glad it's meeting your store's needs! Should you ever need any assistance, please don't hesitate to let us know.
March 5, 2019
I'm verry happy with this app. I can create bundles for my products, I hope this will help to sell more! It's a pitty that I have to pay 10 dollars more if I want to use a product several times. I hope my sales will make it up for this
March 4, 2019
I'm updating my review from 1 to 3 stars as Bold Support did finally reach out to me and was very helpful. One issue was that there were inconsistencies in the branding marketing of the app that made the support request tenuous at best as I could not find the product name in the drop down menu—support page did not list Bold Bundle but as Product Bundles. Looking forward to see if the coveted feature is actually available. Given they were kind enough to extend the trial, I may return to it. Installed to promote Buy One Get One 50% off as a feature stated as supported in its blog. Did not find the feature and submitted a support request. Never heard back yet the support status was marked as 'solved'. Skimpy documentation at best. Do not recommend.