BOLD Bundles ‑ Product Bundles
Product Bundles app for Shopify
Rating
4.1
feedback
644
chart
#4,357
All reviews
Rating Breakdown
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Sept. 30, 2019
We just started using this app and our experience has been great. Customer service is super quick; Simran has helped us have a more user friendly and satisfying experience.
Hey there, thanks very much for the review! We're really glad to hear that you've loving the app and the experience you have had with us thus far. :-) We aim to provide the best in what we do! We really appreciate your review, and hope you continue loving Bundles - please let us know if we can help any further!
Sept. 24, 2019
Easy integration, and customer service is exceptional. Sukh immediately responded, pinpointed the issue quickly, and submitted a ticket for installation assistance for me right away. Terrific service!
Thanks so much for taking the time to leave us a review; we're so glad to hear that you've found the app to be easily integrated onto your store, and that our customer service specialists were able to assist you with the install! By the way, your honey bath & body products look amazing!
Sept. 27, 2019
After trying out this app, I saw the potential it had but decided it wasn't the right fit for my store's vision and theme. After I decided to remove it, however, problems arised when the bundle boxes sill remained visible on my store. I had trouble removing them, however the support team was very quick to respond to my concerns and help me fix the issues. Special thanks to Charles from Bold Commerce who went out of his way to see this issue resolved all the way through.
Hi there. I'm very sorry you had troubles with getting the app properly installed, and when it wasn't working properly, uninstalled. Liquid code can sometimes be difficult to implement, so we have a team of installers ready to get the code installed properly onto any theme for all of our merchants. Should you decide you'd like to give our Bundles app another try, we'd be more than glad to get one of our installers to complete the install and test it out so you can try the app out how it should work! However, we understand you need to do what's best for your business, and are also more than willing to get the app's code completely removed from your store should you wish. One of our specialists, Charles, has left you an email, and was unable to reach you via phone. Please let us know what you'd like to do, and we will gladly assist with whichever option you choose!
Sept. 15, 2019
Excellent app to create bundles and have them listed on a separate page as well as the product page. Excellent support provided for install.
Hi there, thanks so much for the review. We're really happy to hear that you're loving Bold Bundles and its ability to have your bundles on both the product and a separate page. Don't hesitate to reach out if you need any other help now that the installation is complete!
Sept. 12, 2019
Had some issues with the liquid. Reached out through their chat support. Regina was so helpful, I provided access to our store and was able to quickly see the issue within the liquid. We just have to wait about 2 business days, but the developers are going to fix it for us! This is awesome, other apps will just provide their guide rather than install / actually fix it for you. Can't wait for it to work 100% ! (I have already made sales from the app which is a little surprising considering that it wasn't installed correctly)
Hey there! Thanks so much for taking the time to leave us a review with your feedback and experience. Thank you so much for your patience! As of Friday, it looks like our install expert Snigdha had tested everything and made the necessary changes with success; we certainly hope you've found it to be working over the weekend! If not, please let us know and we'll get everything sorted for you. It's awesome to hear that you've generated some sales from the app already! We can't wait to see your success with it now that the installation has been completed.
Sept. 8, 2019
Had problems with installing this app but Parminder at Bold App Support was very helpful in resolving the problem for me.
Hey there, thank you for taking the time to leave us a review! We're so glad to hear that Parminder was able to help you with getting the installation working properly; it can certainly be difficult to work with the Liquid code! Our specialists are always ready to help you out, so please don't hesitate to reach out if you have any other questions. :-)
Sept. 6, 2019
Installed and set-up today. Will update this review after using. Pros: - Easy install - Easy to configure bundles - Bundle display on Shopify store looks clean and professional. Clearly communicates bundle products & pricing to customer. - By default customer can not apply a promo code on top of a bundle. This can save you from getting "cheated" by sneaky customers. However, you can enable this "double dipping" feature if you so desire. Cons: - Products with with multiple sizes import into bundle widget with sizes selected randomly. Could cause customer to accidentally oder product of wrong size and create unwanted returns. - Very restrictive for a paid app. Being able to use a product in 1 and only 1 bundle is a complete rip-off at $20/mo. There are other apps that offer everything in Bold's $20 & $30 plans plus more for less money. What Bold provides works well but the value is NOT There unless your store is already making $1000+ per day in sales. - If you use a product in one bundle then you can not use the category that product is in for a mix and match deal without paying up to the $30 plan. Complete rip-off. At the $20 price you should at least be able to have the product in a bundle and the category in a different mix & match deal. Product request: - Should be able to create progressive bundles by product or collection. Buy A+B save 10% Buy A+B+C Save 20% etc. This would give the customer the type of flexibility they are used to from Amazon and also help to avoid lost sales when the customer wants only 2 items in a 3 item bundle or 3 items form a 4 item bundle, etc. I believe adding this one feature would make Bold Product Bundles worth the existing monthly price (along with allowing collections to be used even when a product inside that collection has already been used).
Sept. 5, 2019
Bold Bundle app is exactly what my Shopify store needed. Very easy to use. I got great support from Guri to get me going, but after that very smooth sailing. I must have to boost sales. I really like how it creates a page for your Bold Bundles. Fast customer support. Great communication. Highly recommended. Put it with the Brain and bundles are made for you.
We're so glad to hear that our Bundles app is the right solution for your store! And we're glad you like the feature that allows you to create a page of all your Bundle products. We love hearing that you're using Bundles with Bold Brain as well to create smart, automated bundles that your customers are sure to buy! Thank you so much for taking the time to leave us this review and share your experiences.
Sept. 1, 2019
Just started using this app, but so far it's looking great. There are so many options to bundle your products plus it looks great on the website! The team is very responsive and they helped us set it up very quickly without any issues.
Thank you for sharing this review! We're really happy to hear you're enjoying Bundles - we're here to do anything we can to help, so don't hesitate to reach out if you need any other assistance. Love your story by the way, and it's awesome to see the craftsmanship that comes out of hand-making your bags!
Aug. 30, 2019
Great customer service and they help you set everything up. The app could be improved I'm sure, but the customer service is really nice.
Hi there, thank you very much for taking the time to leave us this review! We absolutely welcome and encourage feedback about our apps and our team, so please don't hesitate to let us know if you come across any issues or have suggestions for improvements!
Aug. 28, 2019
Great customer service and communication when trying to resolve issues. Thank you Gursharandeep for such great assistance!
Thanks so much for leaving us a review; we're really happy to hear that Guri was able to provide you with such great service! That's certainly what we strive to, so it's great to hear we're doing a good job. Your products sound lovely! The sunflower cleansing creme sounds very luxurious.
Aug. 25, 2019
Awful support.. Didn't help to install it to my theme and it never worked on my site/theme, not recommended!
Hi there, thank you for leaving us a review; we appreciate your feedback! We're very sorry you have been waiting on the installation of the app - generally, it takes 2-3 business days due to the high volume of install requests we receive. One of our support specialists has been in touch with you, and it looks like we just need you to delete your existing staff account for us before we can get the code installed onto your store! We look forward to helping you get the app properly installed and working on your store. Please let us know when you've been able to get that staff account deleted so we can get the app installed for you ASAP. :-)
Aug. 15, 2019
Super buggy- support never replied. Does not show up on the home page, disappeared from the new theme. and when I reinstall: This page isn’t working bundles.boldapps.net is currently unable to handle this request. HTTP ERROR 500
Hi there - I just wanted to let you know that our support team did receive your install request, however since they only complete the code install of the app, they don't respond until they've had a chance to complete it. We're very sorry it took leaving a review to get a response from us! Our Bold Bundles product expert has reached out to you this morning to ask if we could speak on the phone in order to get your issue sorted. Normally our installs team would have completed your request and reached out to you by now, however they have had a higher-than-usual queue lately, unfortunately. Please rest assured though this is not an excuse - we look forward to hearing from you so we can have a proper conversation over the phone and make sure we can get the app working for you and give you a better experience than you've had so far. We look forward to speaking with you!
Aug. 8, 2019
Great app to help our customers get the value they want - Rajni did such a great job helping me figure out how to use it!
Hi there! Thanks so much for your review. We're so glad that you and your customers are enjoying the app. With Rajni getting so many reviews we'll have to see about giving her a nice big raise :) Please don't hesitate to reach back out if you any questions from here!
Aug. 6, 2019
I have lost more than a day of sales since installing this app. Still waiting on assistance. I don’t want to uninstall and risk losing 2 days work setting bundles up but will have to if this isn’t resolved soon. Please help urgently! Cart saying nothing in cart when you try to add a product.
Hi there! We want to sincerely apologize in regards to the issues you're experiencing on the site since installing Bundles. Our experts, Brysen and Harry, have reached out to attempt to resolve the cart issues you're experiencing on the site. If you could respond to their ticket we'll be more than happy to fix the problem you're seeing here!
July 31, 2019
We have been using Bold Bundles for years. Absolutely love it! We recently launched a new theme and required support. Rajni came to the rescue! :D
Hi there! Thank you for your review. We're so happy to see that Rajni could help you out - we know how great she is :) We look forward to working with your site in the future!
July 31, 2019
Great app, the support is really good ! I had a problem and had an answer quickly that fixed it. Really happy
Hi there! Thanks so much for the review. We're happy to hear that our team could resolve your issue in a timely manner and loom forward to working with your store in the future. Please let us know if your need anything further from here!
July 26, 2019
This app was terrible, full of bugs that they were slow to fix and that cost our business money. When they did fix something it just caused other things to break. Way more hassle than it's worth and totally overpriced. If I could give it zero stars I would.
July 15, 2019
Very good app, the staff is very nice and helpful. Thank you very much. I will keep on using this app.
We're glad our support team was able to assist with your inquiry! Please let us know if you need any other assistance - we'd love to help again. We're glad to hear you're enjoying the app; great hampers, by the way! Your Italian Taste basket looks amazing.
Nov. 5, 2020
UPDATE: I tried this app again because I believe in its capabilities, but I was disappointed again. The app rounded my bundle prices down for each item causing huge losses. I contacted support two weeks ago, and they still haven't resolved the issue. I would give zero stars if i could. These guys are going downhill fast. UPDATE: This app has really gone downhill. The cart is glitchy, and the interface has so many bugs, that users aren't able to add bundle incentives. It's too bad because this is the only thing I can find that meets the need of discounting items automatically without using discount codes. This app is super easy to setup and create bundles! It's great for those that want to do quick bundles or sales! There are two possible kinks with the app. 1) it doesn't always automatically sync new items in a category for collection bundles. 2) we suspect and inventory count issue with the software that we are trying to identify. Sukh, has been great so far with helping us resolve the bundle update issue.
Hi there, thank you so much for the review! We're really glad to hear that you're enjoying the app, minus the two things you mentioned. I was told by our app product specialists that you simply just need to go into that Bundle group and re-select the collection that you have added a product to, and then save, in order for it to update. :-) I hope that helps! I noticed you had an open ticket already and are chatting with our specialists about the second kink you mentioned, so if you continue to have issues with the first one, please don't hesitate to include that in your response as well! Take care!