PC ‑ Product Options
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,787
chart
#413
All reviews
Rating Breakdown
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Oct. 5, 2021
Worst shopify app experience ever! So many bugs, poor (no sorry very poor) customer support. Didn't manage to fix simple issues within the first few days. If they went higher up the chain to Kevon he could fix the issues, but then new issues would pop-up instantly. There are much cheaper alternatives available ... I recommend they fix their first line support first..because with these default mails they sent the communication is very poor and often misunderstood. Very frustrating experience! Update 05/10/2021: I got a follow up from Pushpesh to check the things again, based on my bad review. Since I already looked into an alternative I'm not going through with that, but others might. So in all honesty they are responsive, I just wish (especially when on a tight deadline) that this kind of urgency would be earlier in the process and not only after a 1 star review.
Frederic, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I am sorry to hear that not all of your issues were resolved within the first few days. We regret that we were not able to provide you a good experience with the app. I'm VERY sorry about this, it is not at all what we aim for. Would you be open to give us a chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your store's theme right away. Please let me know if I can help you with that? Again I'm very sorry about your experience. Regards, Pushpesh & the Product Customizer Support Team
Sept. 27, 2021
I used the app to add customization options to some of my items and got stuck. I reached out via chat and they were very helpful.
Hello to our friends from Rags4Wags We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 24, 2021
We have used Product Customiser for some time with absolutely no problems, we recently updated our online store & the support from the Product Customizer team was great! Recommend!
Hello to our friends from PHYLLi We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 23, 2021
I raised a bug to them and they fixed it very fast. Easily allows my customers to personalize their jewelry and saves a lot of time for drop downs.
Hello to our friends from Alexis Jae Alexis, thank you for the wonderful review! We really appreciate you taking the time out to share your experience with us. Do let us know if there are any other ways we can serve you - you rock!! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 23, 2021
Great app, and even better customer service. Kevon has been a real help in making the app fit with my store. Couldn't be more pleased. He even recommended improvements to my store to help with upselling.
Hello to our friends from The Stately Hound Jake, we’re pleased that Kevon was able to resolve all your issues with the app. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 23, 2021
This app is amazing for running products with multiple colour options. Works great for bundles & more. Highly recommend. + Great customer support
Hello to our friends from FUZZY We are glad to have you as our customer. We really appreciate you for sharing your kind words with us. It means a lot to us and our entire team! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 24, 2024
I contacted the customer service team at Product Options & Customizer and they responded immediately without any wait time at all. Deepanjoy spent a significant amount of time fixing the options and logic on one of my products. He quickly found a solution and then added it to my remaining products. I found him friendly, helpful and all my issues were resolves quickly. Fantastic customer service and great product that is capable of dealing with extremely complicated product options. I'd 100% recommend.
Using app
About 7 years
Total reviews
2
Average rating
5.0
Hello to our friends from Sophia Alexander Gold Fingerprint Jewellery Lucille, Thank you so much for taking out the time to leave such a detailed and wonderful review. We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 16, 2021
Kevon Evans was very responsive. He fixed my issue right away. I love how seamlessly the app works. I use this for all of my clients. The ability to customize products is the very best. The options are endless. Kevon saw all of my issues and fixed them immediately. Truly the best app for custom services.
Hello to our friends from I Hate Domestic Violence We’re pleased that Kevon was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 14, 2021
wonderful software, and great customer service. i had an error in my theme and they fixed it in few minutes.
Hello to our friends from Summo Sports Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
April 3, 2024
I wouldn't be without this app as it is great for offering the options I require to my customers. I have contacted support a few times and their service has always been very quick, efficient and friendly - a big plus point for continuing with my loyalty to this particular app.
Hello to our friends from Freckles Designs We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. Cheers, Pushpesh & the Product Customizer Support Team
Sept. 17, 2021
The App is great. Coming in very useful for what I do (Meal/Drink Delivery) I m still on the free trial but customer service is still great. Dealt with Sheniel G. She was extremely helpful and solved my issues with my site.. Update. Contacted PO again. Spoke to Aman M. He was extreamly helpful. And sorted and issue for that I thought was. actually impossible and saved me a lot of time. Thanks Aman!
Hello to our friends from Agnar Herbal We’re pleased that Sheniel was able to resolve all your issues with the app. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 1, 2021
I use this app for customers to upload their own images or add a description to their order. It is so helpful and affordable. I needed help with an issue, I reached out to Product Customizer and they fixed it ASAP.. Thank you for your help. I appreciate it all.
Hello to our friends from Treazures By Tee Thank you so much for taking the time to leave this excellent review. We're glad we could be of service to you and hope we can assist you again soon. Cheers, Pushpesh & the Product Customizer Support Team
Aug. 30, 2021
Great support team helped me get up and running very quickly! A great way to add priced add-ons to any product.
Hello to our friends from Park Hill South Booster Shop Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Aug. 30, 2021
I recently updated my store to shopify 2.0 theme, I was afraid that this might now work with it as many things have changed but their new wizard worked smooth like butter. Thumbs up to you guys
Hello to our friends from BoujeeLeathers We are glad to have you as our customer. We really appreciate you taking out the time to share your kind words with us. It means a lot to us and our entire team! Cheers, Pushpesh & the Product Customizer Support Team
Aug. 30, 2021
The setup with the pagefly integration was easy and quick and the interface is intuitive and works well. When facing issues the support team answered quickly and put everything into place in the matter of moments. I would definitely recommend this app.
Hello to our friends from Movie Pets We are glad we were able to resolve your issues! Thank you so much for taking the time to leave this excellent review. We're glad we could be of service to you and hope we can assist you again soon. Pushpesh & the Product Customizer Support Team
Aug. 27, 2021
I've tried a few apps like this and this one was the easiest and most reliable to use. Also appreciate the help I received with reinstalling when updating my site.
Hello to our friends from Hilo and Bobbin We are super happy we could help! Thank you for leaving this fantastic review here! :-) Pushpesh & the Product Customizer Support Team
Aug. 26, 2021
I reached out to the team for an issue with my product pricing repeating at checkout! They fixed it immediately! I have loved using this app for customizing! It is very easy to work with and has served all my needs! Now I can add great Customer Service to the list!!
Hello to our friends from KCDesigns Boutique and Baskets We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !! Pushpesh & the Product Customizer Support Team
Aug. 17, 2021
I love this app!!! I highly recommend it!! Has helped us making more sales for our custom products. And the team behind it is always so nice and help us out super fast each time we need help.
Hello to our friends from Alânika Thank you for this great review! we are incredibly grateful for awesome customers like you! Cheers, Pushpesh & the Product Customizer Support Team
Aug. 17, 2021
We've been using this app for more then a year now and it has worked great. Their customer service is also very helpful and helped us set it up on multiple themes. Highly recommend.
Hello to our friends from Madison Iron and Wood Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Aug. 10, 2021
I have used this app for several years and love the ease of adding customization to items. My customers can pick options and add details. Great for a monogram business!
Hello to our friends from Mamie's Monograms We appreciate you taking the time out to write this fantastic review! We're glad we could be of service to you and hope we can assist you again soon. Cheers, -Pushpesh & the Product Customizer Support Team