All reviews

Rating Breakdown

  • 5
    88% (1,579 ratings)
  • 4
    6% (105 ratings)
  • 3
    1% (14 ratings)
  • 2
    1% (17 ratings)
  • 1
    4% (71 ratings)
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1 / 5 Share

Feb. 4, 2021

I couldn't get their "wizard" to actually work correctly. After going round and round providing the same information multiple times, their support completely stopped corresponding with me. I guess if they thought if they ignored me, the issue would just go away. Terrible experience.

Using app

7 days

Total reviews

1

Average rating

1.0

Developer Reply

We're very sorry about the experience here and this is definitely not what we'd want you to have with our app. The Wizard is not perfect however it runs seamlessly on over 500 stores since its release with the exception of some themes that were custom/modified. We'd like to work on the issue and walk you through the Wizard via Live Chat or a Web Call as soon as possible. I have emailed you so you can reach out as soon as you're able to. Thanks!

2 / 5 Share

Feb. 4, 2021

It does allow my customers to add descriptions to my custom products, but when it comes to images, it doesn't work. Now I have to contact my customer for a picture that I should of had when they made their purchase. This makes me look unprepare and unprofesstional. I will uninstall.

Using app

9 months

Total reviews

1

Average rating

2.0

Developer Reply

Sean here following up. I see that we did fix this for you. Are you getting our messages? Thanks ahead of time! I want to make TRIPLE-sure you are taken care of! :) -Sean ----------------------- Takeen here from the Dev Team. We apologize for the trouble and in fact it's being caused by Ajax which powers adding the product in the background vs redirecting the shopper to the Cart Page. The reason for this is that Themes only care about the product itself when doing Ajax which is why disabling it is important for customizations and uploads to work as intended. We would love to work on this for you asap, we emailed you so you can reach out to us at your earliest convenience. Thanks!

5 / 5 Share

Feb. 2, 2021

Product Customizer is a great app, very easy to use. The customer service is also amazing. Whenever I had a problem, Nathan would immediately help me to solve it. Thank you so much!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from Next Custom Gift Thank you! We are glad you love the app :-) Thank you for the kudos on our customer service! We are happy we could assist you! -Melissa & the Product Customizer Support Team

5 / 5 Share

Feb. 1, 2021

I really love this app. The app is very simple to navigate through and set up and works very well with the shopify platform. The new addition of the setup wizard makes for even more functionality and options to enhance the look of the options on the product pages. The customer service provided is very efficient and responses and fixes are very quick.

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from Taffy Town Thank you for leaving us this fabulous review! We really appreciate it! :-) We are glad we were able to assist you! -Melissa & The Product Options & Customizer

5 / 5 Share

March 9, 2021

Many thanks to Sean and the team! Product Customizer has been responsible for creating our 3 best-selling custom products. After working to perfect our solution, I can proudly recommend this app and customer service. Each time we have an issue with the customizer, they handle it right away!

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello to our friends from Taffy Town Thank you for leaving this review! We are glad the app is working great for you, we appreciate the recommendation -Melissa & The Product Options & Customizer Team

5 / 5 Share

Jan. 31, 2021

Very easy-to-use functionality included. It even gives you the option to make design changes for each type of field. Other similar apps that I’ve tried require coding. The team is also responsive and supportive. Highly recommend!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Pup Post Thank you for leaving this awesome review! We appreciate your support and we are thankful for customers like you. -Melissa & The Product Options & Customizer Team

5 / 5 Share

Jan. 27, 2021

Great product, easy to use out of the box. As soon as I had any issues customer service helped me out within hours, it was amazing! Really friendly CS team. Product does what is says on the label, Adds options and Customizes, really easy to use!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Aerial Silks New Zealand Thank you for leaving us this great review! We are happy we could help :-) We wish you and your store all the best for 2021! -Melissa & The Product Options & Customizer Team

5 / 5 Share

Jan. 26, 2021

Product Options and Customizer is a Great App that allowed us to setup our product options quickly. Their amazing support team provided fast support when we needed it.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from HartCo. Home & Body Thanks for leaving us this fantastic review! We’re glad we could assist and we're pleased our efforts resonated with you! :-) We wish you and your store all the best online! -Melissa & The Product Options & Customizer Team

5 / 5 Share

Sept. 19, 2022

Update: I needed help as the synchronization was off when creating new products in Shopify. On Sunday Aman wrote to ask if we could do a screen share this morning? He called and in 5 minutes everything was fixed. It needed a new sync and all is well. I really like this app and its people. They work hard and the app saves me hours. I have been using this app on both of my Shopify stores for 8 years. Recently, I had a new theme installed and this app would not re-install. When I contacted customer support, Sheniel worked on it immediately and found that a file was blocking images and apps. It turns out the Shopify expert installed an optimization snippet file that did the blocking. An optimization file that slowed down the website. Without Sheniel’s help we would still be looking for the answer. And, yes this app allows you more bariants than the Shopify limit of 3.....great app, great people.

Using app

Over 9 years

Total reviews

9

Average rating

5.0

Developer Reply

Hello to our friends from TC Straps Thank you for leaving us this awesome review! :-) We will let Sheniel know that her assistance was greatly appreciated! We wish you all the best on your e-commerce journey :-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Jan. 13, 2021

Just replaced my previous app with this one for our new store theme, had a couple of teething problems with installation and they were sorted out within 10 mins by the brilliant Pushpesh - Really great service thanks so much!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from The Gin & Rum Warehouse Thank you for leaving us this awesome review! We are glad we could assist you! We will let Pushpesh know that his assistance was greatly appreciated! -Melissa & The Product Options & Customizer Team

5 / 5 Share

Jan. 10, 2021

Excellent customer service! First of all, the app is super easy to use and allows my customers to upload photos directly to my site for personalized orders. When I switched themes I had an issue with the app and they helped me right away. Thank you!

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello to our friends from Cafe Emporos Thank you so much for leaving us this kind review! We are glad that you love the app and we are glad we could assist you! Thank you for your support :-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 28, 2020

Great app, love the integration with PageFly. The support team goes above & beyond to help you customize the form(s) to match your theme. Thank you all for the help, now go download this app! PS, this is a real review not some computer generated response. How can you be sure? Nipples. No one in their right mind would write that.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from The Indy Connection We appreciate this awesome review! We are glad we could help, we will relay your kudos to our support team ;-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 28, 2020

Great app, easy to install. I had one small issue when I installed it, and they fixed it for me in no time, very responsive! Now my customers can customize their items easily.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from campmoms Thank you for dropping this great review here! We appreciate the support and we are glad we could help :-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 24, 2020

I've been using this app for years. I recently changed themes and their customer services literally responded within minutes when I had a question. Thank you!

Using app

About 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from bare-soaps Thanks for leaving us this awesome review! We really appreciate the kudos! We are glad we could help don't hesitate to reach out to us if you have any more queries. -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 23, 2020

Finally a beautiful solution that allow to customize easily each product page. The customer support is really helpful and help us to quickly setup the app as we want it on our theme. Thanks team!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Life is a Mesh Thanks for leaving us this awesome review! We really appreciate the kudos! We are glad we could help don't hesitate to reach out to us if you have any more queries. ;-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 17, 2020

I had some specific tweaks to make the app work and display my product in the best way for our customers and the support team did a great job working with me to customize the app to work for us.

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from 928sRus, Inc. Thank you for writing us this great review! We are glad the app is working well for you so far and we are thankful for your support :-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 17, 2020

I use the app in almost all my products on my store. This is definitely one of the best apps out there. But what I like the most is the outstanding customer service, they are super fast and helpful! I had an issue when installing a new theme, and they fixed it right away. Highly recommended

Store

Ton Nom

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello to our friends from Ton Nom Thanks for taking the time out to leave us this fantastic review we really appreciate it! We wish your store great success online! -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 9, 2020

There is good customer service, there is great customer service and then there's FANTASTIC customer service. The guys from Product Customizer fall into that last category. Their tool works perfectly and if it doesn't, support is always there for a helping hand. Five stars.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from The Yummy Company Thank you for this thorough and superb review! We sincerely appreciate you taking the time out to write this and we are extremely happy that the app has been useful to you. We wish you an awesome holiday season with lots of sales! ;-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 8, 2020

Great app for giving all your products additional options in a variety of ways. Super helpful team behind the app, that are ready to help you if you need a hand. Definately worth it!

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from BergArtsmykke We are super happy you love the app! Thank you for leaving us this awesome review, we truly do appreciate it :-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 2, 2020

Great customer service. They helped me out with an issue I was having with coding on my website. All around great.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Enchanted Thoughts Club We appreciate the kudos! We are happy that your issue was resolved and that you are satisfied! :-) We wish your store the utmost success online! -Melissa & The Product Options & Customizer Team