PC ‑ Product Options

Nov. 30, 2020

I've been using this app for years now. I recently did something silly that removed the code and messaged them late at night, by 9am the next morning they had it squared away and all is well. Super easy to use, would definitely recommend. Great customer service. I use with the Retina theme.

Nov. 30, 2020

I would force everyone to use this app if i could!! AMAZING! Yes, i did have a major problem.. My old theme wouldnt accept the app BUUUUT the rep talked with me for almost an hour while he attempted to do everything possible in the coding world for just me! He was so helpful!! before him-after a few emails i got frustrated and left my number AND I GOT A CALL !! I changed my theme just to support the app because of how helpful the rep was. He even made sure everything would work perfect on my new theme. HIGHLY RECOMMEND !!! Runs super smooth and great price you can't beat. if i didnt love the app so much i would not have changed my theme just for it lol THANKS AGAIN TAKEEN FROM PRODUCT OPTIONS AND CUSTOMIZER TEAM

Nov. 27, 2020

I just started using this app. Had trouble with the installation, caused by a different app which was installed, that first made it impossible to change the html/css code as it was supposed to be. THE SUPPORT TEAM then was super fast, within 1 hour everything was fixed and set. Now I am ready to go to use this easy to handle app. Will upgrade soon, to use more detailed functions. Thanks for a simple and great working solution – to customize my shop offers!

Nov. 27, 2020

This app has helped us with the customization and ease of ordering for our customer. The support team is great with their swift reply and assistance!

Nov. 20, 2020

This app was everything we needed. Also you can't beat the price for what you get and the support. I had an issue when I switched themes and they fixed it for me within an hour.

Nov. 20, 2020

Product customizer is great app for those looking to add additional variants or options to their product pages. The customer service is great - they are very quick to reply and always willing to help!

Oct. 6, 2022

Great support and love the new features that are being added! Great app that does everything we need it to do and much more! We tried all the others already so don't even bother!

Nov. 18, 2020

The developer was SO helpful with fixing a couple issues we were having. Quick to respond, thorough, and the app is working great. It is very easy to use both for backend and for the customer.

Nov. 11, 2020

Does exactly as it says.. Also based on feedback the app was updated very quickly.. It allows us to add bespoke items to selected products.

Nov. 4, 2020

Nice app, user friendly and complete. Excellent customer service, perfect answers and problem solving.

Nov. 4, 2020

Great customer service, every request was promptly addressed. This app has all our store needed for bundling and allowed us to customize our products for our customers. Recommendable!

Nov. 3, 2020

Excellent service. I changed my Shopify Store's theme and some of my features did not transfer. I reached out on a weekend and had a prompt response and resolution.

April 28, 2021

Hoping that support gets better. We had an issue where the prouct dropdowns we created stopped calculating and adding the extra charges to the customization. For example, we might offer customers the ability to upgrade to white glove delivery for an extra fee. This is currently not adding the extra fee at all. When I recorded a video gif of the problem and sent them a link, they tried to say it's slow internet even though my gif clearly shows the blunder happening. Hoping to update my review once they fix it, but going on day 3 during one of the biggest selling periods of the year for us (mother's day) without a fix. UPDATE: Customizer has been fixed and is working, although I'm going to keep this review at 3* until it works solidly for a month without a hiccup.

Nov. 15, 2022

Works very well now, and when I had an issue, customer service solved it in 5 minutes! Works better than any other custom add-on app I've tried.

Oct. 25, 2020

Really pleased with the app simple enough to apply and the support are always so helpful if you have any difficulty they sort it out quickly and remotely without me needing to do anything

Oct. 23, 2020

I had several issues with the app at first, along with some email mix-ups. Sean, the COO, reached out to me via email to resolve the issue. If you don't see files or images along with an order, definitely ask for help as you may have a theme with an AJAX cart - I wasn't aware that Debut was one of them. Overall, I will be keeping this app for a long time and appreciate the customer service on Sean's end. :)

Oct. 19, 2020

I love this app and have been using it for a while now. I especially love the customer service. They respond promptly and contact you about possible issue before they even occur. This is important for me as I don't want to know about a possible issue after the fact. Meaning your account is monitored to ensure the app is working properly with your theme.

April 30, 2024

This app is good and functions well although sometimes a little clunky and the design of the interface may be counter intuitive to some users. The customer support is always responsive and will get your issue solved. They almost always respond in a timely manner and even major issues get resolved quickly. Special shout out to Deep who is always on hand to help!

June 23, 2021

Great customer service by Sheniel! Fast, and great communication. Very pleased with the app so far!

Oct. 7, 2020

Awesome app! Easy to install and does everything I want it to. Great support with fast reply. Would recommend