PC ‑ Product Options
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,788
chart
#444
All reviews
Rating Breakdown
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July 31, 2017
So far so good, wonderful customer service (Ryan Frizzell) All questions and concerns have been dealt with and I'm looking forward to seeing all the capabilities of this app. I love all the options- um... amazing!
June 25, 2017
This is a fantastic app. Yes, there are some free apps available that allow customers to customize products, but they all seem to be missing something that is kinda crucial, like adding different prices to different variations. This app has everything. It is so simple an easy to use and looks great in the storefront. The staff are super helpful and respond quickly. I appreciate that the ordering process is going to be more hands-off, meaning I can get my products out faster.
June 17, 2017
WARNING: Although they state, "we are happy to take care of the installation on your behalf" they don't tell you that they will access your theme add some files and make their changes to nearly a dozen other files. After installing the app to see whether or not it would meet our needs, I decided that even though it was fine for many uses it was too limited for our use, and uninstalled it. Later, I noticed emails from ShopStorm stating "I've gone ahead and completed the snippet installation for your published Shopify theme." After over an hour with a diff tool I was finally able to revert their changes. Before you install this app, make sure it is what your store needs, because "support" is forced before requested and removal is a chore.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team
June 16, 2017
Super versatile, I am able to provide so many options to my customers. Very intuitive to set up on the back end. Customer service tops.
June 16, 2017
Useful app and able to customise my needs. Very helpful support and fast response. Highly recommended!
June 15, 2017
Super easy to use, integrates perfectly with my shop. I needed some minor adjustments made and Ryan was very helpful - it was all done within a few hours. I tried a couple of other apps to add more options (and priced options) to my products, and this is definitively my favorite and the most user friendly. Thanks!
June 12, 2017
We have been using this app (live) for about eight weeks now and it has been worth every penny. Our store provides mostly custom products and having flexible / multiple options for a product are critical. Shopstorm's is by far the cleanest and fully functional of all the available apps, and I did indeed go through them all. What most of that money has paid for is the just excellent support. Sure there are a couple of bugs with the app but these developers are pushing the envelope of what basic functionality the base shopify platform is offering, so it's to be expected and all apps have their quirks. Where Shopstorm shines is how fast they will fix a problem for you and reply to your inquiries. I hope they continue to get large support from the community and can continue to improve upon this great app. If the look of the customization in the shopping cart could be cleaned up and a couple of other small issues worked out it would be a perfect app. Use this app and we can get them there!
June 10, 2017
These Guys are awesome! The app works exactly as I need and they helped me adjust some things to fit to my store! Thanks guys!
Sept. 10, 2019
This app is a must for us, given that we offer custom monogrammed products. The service is slow with unnecessary back and forth but helpful in the end.
Jan. 12, 2021
This app is easy to set up and use, and the support team is also very helpful and quick to respond. Would definitely recommend!
May 22, 2017
Ryan is very helpful, professional, fast and effective. I had some problems and he went ahead solved it for me in just a couple of hours. I'm very happy with Product Customizer, and surely recommend it for everyone who have a shop selling custom products.
June 2, 2021
We had some issues a couple of weeks after installing this app, but the developers quickly fixed the problem and it's working perfectly. We use it to allow customers to request specific installation options for one product, and we use it to allow customers to build a custom bodyboard selecting features that all require specific extra charges based on what they select. It works like a charm if you have a similar need.
May 8, 2017
Love this App, I sent a request for support and Ryan from customer service helped me out within 24 hours. Thank you!
May 2, 2017
Product Customizer works great and Ryan is really fast with support. We did extensive customisation of the UI on top of Product Customizer and Ryan was able to answer our many questions on APIs that are not officially documented, making it much easier for us to achieve the UI we wanted.
April 28, 2017
Product customizer worked ok. At first I got it to add text boxes to some products and eventually set it up to extend the options I offered in my store. They are usually pretty fast on replying about questions or problems, but when I finally decided to remove it from my store because the integration was messy and confusing to my customers and myself I had a big problem. Before I deleted anything, I asked them if my website would work as it did before the install when I deleted the app. They assured me it would and I went ahead and deleted the app. The next morning I began to get emails from customers telling me there was a problem with the CHECKOUT on my website. I am not sure how much money this problem caused me for the half a day it was unresolved, but it is a lot more than the service they have provided. I sent them an email asking for help and no one got back to me. Is this because now I was a non paying customer? In a last ditch effort, I contacted shopify help and they were able to go in and clean up the mess they did on my site after about 20 or 30 minutes. If you value your business, do not have them modify your website. The integration they do is messy and unappealing.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team
April 28, 2017
This was the best app we could find to add multiple options with so many option groups that can be shared resources across multiple products.
April 26, 2017
This app is the best in the entire store for producr customization. Ryan, who helped with support was simply amazing, did all the things I needed done in terms of code, the same day I asked. Everything turned out perfect and I know I can go to support for instant help.