VOL ‑ Surcharge & Product Fees
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Vugar, the founder, asked me to paste this summary; he quite literally contacted me within 3 minutes of installing the app, and proceeded to set up a fee for us, fantastic support! We were looking for a Shopify POS solution that would allow us to apply additional fees, ideally with the flexibility to choose when those fees are charged rather than having them automatically added to every transaction. I came across VOL Extra Fees and reached out with a few questions about manually applying fees through Shopify POS smart tiles and how taxes would be handled. What immediately stood out was the support. Within minutes, I was speaking directly with the founder, who was friendly, responsive, and clearly familiar with Shopify POS. He explained that the app supports both manual and automatic POS fees and offered to help configure everything for our store before guiding us through the POS setup. Instead of leaving us to figure out all the settings ourselves, he offered to handle the initial configuration personally. He also walked us through getting started with the free trial. It's refreshing to find a Shopify app where you can speak directly with someone who understands the product and is willing to get involved from the very beginning. We're still in the early stages of configuration, so I can't comment on the long-term functionality just yet. However, the onboarding experience has already been excellent. If you're looking for a flexible Shopify POS fee solution and appreciate fast, personal, hands-on support, VOL Extra Fees is definitely worth exploring. A very positive first impression, and I'm looking forward to getting everything configured and running!
As a Shopify developer myself, I'm quite familiar with the platform and its capabilities, so I initially planned to configure everything on my own. However, after encountering some difficulties getting our handling fees to appear correctly at checkout, I reached out to VOL Apps for assistance. Vugar, the founder, was incredibly responsive and immediately offered to investigate the issue personally. After reviewing our configuration, he helped resolve the problem, and we were able to see the fee appearing correctly at checkout. What impressed me most was what happened next. Our requirements expanded beyond a single fee. We needed to configure multiple handling fees for our international B2B customers, with different order thresholds, currencies, and conditions depending on the customer's market. Rather than leaving me to duplicate and troubleshoot each configuration individually, Vugar offered to take care of the entire setup himself. He configured the different market-specific fees, adjusted the corresponding local-currency settings, and provided clear instructions on how to test everything. He was also transparent about the additional access needed to complete the final B2B checkout testing rather than claiming everything had been verified without proper testing. I especially appreciated his approach to customer support. Even though I'm technically experienced, it's refreshing to work with someone who understands that a developer's time is valuable too. At one point, Vugar told me, "Life is too short to spend it setting up a fee app. Just pass it to me and enjoy some extra time for coffee." That pretty much sums up the experience! The app offers the flexibility we need for complex B2B fee scenarios, and having direct access to a knowledgeable founder who understands Shopify makes a significant difference. The initial fee is working correctly, and the remaining market configurations have been prepared for final testing. If you're running a Shopify B2B store with different fee requirements across multiple markets, VOL Extra Fees is definitely worth considering. The combination of flexible functionality, technical knowledge, and genuinely hands-on support is excellent. Highly recommended, especially for merchants and developers who appreciate responsive, personal support!
Estoy muy satisfecha con la atención recibida por parte de Vugar, el fundador de VOL Apps. Necesitábamos configurar un cargo adicional para los clientes que desean pagar mediante PayPal, con un porcentaje específico del 5,4 %, y tenía varias dudas sobre cómo implementarlo correctamente en nuestra tienda Shopify. Lo que más me gustó fue la paciencia y la transparencia de Vugar. Me explicó detalladamente las limitaciones de Shopify en nuestro plan Basic y por qué ciertas funciones relacionadas con los métodos de pago no pueden automatizarse directamente. En lugar de prometer algo que técnicamente no era posible, me explicó las alternativas disponibles y cómo podíamos adaptarlas a nuestro negocio. Además, respondió personalmente a todas mis preguntas, revisó nuestras necesidades y ajustó la tarifa exactamente al porcentaje que solicitamos, incluyendo los decimales. Se nota que detrás de esta aplicación hay personas que realmente se preocupan por ayudar a sus clientes. No se trata simplemente de instalar una aplicación, sino de contar con alguien que te acompaña, te explica las cosas con claridad y busca soluciones adaptadas a tu tienda. Todavía estamos terminando de ajustar nuestra configuración, pero hasta ahora la experiencia con el soporte ha sido excelente. Recomiendo VOL Apps a quienes necesiten configurar cargos adicionales en Shopify y valoren una atención personalizada, profesional y, sobre todo, honesta. ¡Muchas gracias, Vugar, por tu paciencia y dedicación!
¡Muchísimas gracias por esta reseña tan bonita y detallada! 🙏 Me alegra especialmente que hayas destacado la transparencia, porque es algo que considero fundamental. Prefiero explicar con claridad lo que Shopify permite y lo que no, antes que prometer una solución que técnicamente no sea posible. Ha sido un verdadero placer ayudarte a encontrar la mejor alternativa para tu tienda y ajustar la comisión de PayPal exactamente al 5,4 % que necesitabas. A veces, los pequeños detalles marcan una gran diferencia. 😊 Y todavía no hemos terminado. Seguiremos trabajando juntos hasta que todo quede configurado de la mejor manera posible para tu negocio. Gracias de corazón por tu confianza, tu paciencia y tus palabras. ¡Aquí me tienes siempre que necesites algo! — Vugar
We run a B2B wholesale store on Shopify and needed something fairly specific: an automatic tailgate surcharge that would apply whenever a customer's cart exceeded certain amount. I came across VOL Extra Fees and reached out to their support. Within minutes, I was welcomed personally by Vugar, the founder himself. And this wasn't your typical customer support experience. Instead of sending me a generic response or asking me to spend hours figuring out settings, Vugar immediately wanted to understand our business requirements and offered to handle the entire configuration himself. His exact philosophy was something along the lines of: “Life is too short to spend time setting up a fee app.” I couldn't agree more! What impressed me was how straightforward and personal the interaction felt. I explained that we needed a tailgate fee triggered by a specific cart value, and Vugar immediately understood the requirement and offered to configure it through Shopify collaborator access. There was no unnecessary technical jargon, no complicated onboarding process, and certainly no shortage of personality. At one point, I even received a Forrest Gump GIF. Apparently, founder-led technical support at VOL also includes entertainment. For a wholesale business, having flexible fee rules is important. Not every business operates with standard shipping charges or simple flat fees, and being able to discuss specific requirements directly with someone who understands Shopify makes a real difference. We're still working through the setup, so I can't speak to long-term performance just yet. But the support experience has already been refreshingly different. If you're running a B2B or wholesale Shopify store and need conditional fees, surcharges, or more advanced pricing logic, VOL Extra Fees is definitely worth exploring. And if you happen to speak with Vugar, be prepared. You might come looking for a fee solution and leave with a few laughs along the way. Great first impression, genuinely personal support, and a founder who clearly enjoys helping merchants. Highly recommended based on the onboarding experience so far!
I have to say, this review made me laugh — especially the part about Forrest Gump and our slightly unconventional support style! 😂 Thank you so much for taking the time to share your experience. Your B2B tailgate surcharge requirement is exactly the kind of scenario we enjoy tackling at VOL. Every wholesale business has its own rules, and I believe merchants should be able to explain what they need without having to become technical experts just to configure a fee. And yes, I stand firmly behind my philosophy: life is too short to spend hours setting up a fee app! 😄 That's why I prefer getting involved personally, understanding the workflow, and handling the technical side whenever possible. Earning your trust during onboarding is a great start, but making sure the app delivers what your business needs is what matters most. Thank you for giving VOL Apps a chance. Proud that we made everything run smoothly for Omni Food Equipment. And don't worry — the technical support will remain professional, even if the GIF collection occasionally gets out of control. 😂 — Vugar
We've been using VOL Extra Fees across multiple Anbernic Shopify stores, and whenever we open a new store, VOL is one of the apps we choose to install again. That probably says a lot about our experience with both the product and the team behind it. What makes VOL different is the support from Vugar, the founder. He's incredibly responsive, friendly, and genuinely interested in helping merchants get things working properly. When we opened another store and encountered an issue with our fee configuration, I reached out to Vugar. He remembered us from our previous stores, immediately understood what we were trying to achieve, and offered to personally review and configure everything again. It's refreshing to work with a developer who remembers his customers and treats them like long-term partners rather than just another support ticket. The app itself is flexible, easy to manage, and has been a valuable solution for our other stores. But the biggest reason we keep choosing VOL is knowing that whenever we need help, there's a real person who understands our business and is willing to get involved. We've trusted VOL Apps with multiple stores, and I wouldn't hesitate to recommend them to other Shopify merchants. Great product, outstanding founder-led support, and a team that genuinely cares about its customers!
wow, this one genuinely means a lot to me! 🙏 We've been working together across several Anbernic stores now, and every time you message me saying, "My friend, we've opened another store," it honestly makes me smile. 😄 For me, that's the biggest compliment—not just receiving a great review, but knowing that you trust VOL enough to bring us along whenever your business expands. I especially appreciate what you said about long-term relationships. That's exactly how I see it, too. I don't want to simply help merchants install an app and disappear. I want to understand their businesses, remember their requirements, and be someone they can count on when the next challenge comes along. Thank you for continuing to trust me and VOL Apps across your stores. It's been a real pleasure working with you, and I'm excited to see Anbernic keep growing. And when store number five, six, or ten arrives... you already know where to find your friend Vugar! 😂 — Vugar 😊
We implemented this app to apply a small-order surcharge, helping to encourage customers to place orders above a minimum quantity. The setup required a specific fee to be added automatically to the cart, and the support team was excellent. They responded promptly and had everything configured and working correctly on the same day. We're very pleased with both the functionality of the app and the quality of customer support.
Thank you so much for this fantastic review! 🙏 Your small-order surcharge was a great example of why we built VOL to be flexible. You had a very specific goal—not simply adding another charge, but using the fee logic to encourage customers toward the right minimum order quantity for your business. I’m really glad we could understand the requirement, get everything configured, tested, and working on the same day without turning it into a long technical project. And I have to say, helping Radical Rubber configure fees was easily one of the more memorable store names I’ve had in my support chat. 😄 Thank you for trusting VOL Apps and for recognizing both the product and the people behind it. If you come up with another “radical” fee requirement, you know where to find me. — Vugar 😊
Vugar has been fantastic at helping us get our fees setup for both of our stores. He has excellent attention to detail and listens to your workflow and tries to find solutions for you. If you need a fees app, look no further than this app!
Thank you so much for this — and especially for trusting us with both of your stores! 🙏 That second store means a lot to me. There’s no better sign that we did something right the first time than a merchant coming back and saying, “Let’s do this one too.” 😊 Thank you for the incredibly strong recommendation and for putting your trust in me and VOL Apps across two stores. Whenever store number three arrives, you know who to call. 😄 — Vugar
We installed VOL Extra Fees because we needed to automatically apply a 50% tariff fee specifically to our USA customers. From the beginning, Vugar was extremely transparent about what was and wasn’t technically possible. He explained how location detection works on our Shopify plan, including the limitations and edge cases, rather than simply promising that everything would work perfectly in every situation. I really appreciated that honesty. What impressed me most was how personally involved he was in the setup. Vugar didn’t just tell us which settings to change—he configured everything for us and created a safe test setup first so the fee would only appear for our test customer account. This allowed us to confirm that everything was working before exposing the fee to our actual USA customers. Once we were ready to go live, he coordinated the activation with us in real time because we were also updating our USA pricing at the same time. He then tested the live setup himself using a US VPN and sent us screenshots so we could verify exactly what our American customers would see. The 50% tariff fee was applied and calculated correctly. The support throughout the entire process was exceptional—responsive, patient, knowledgeable, and also genuinely fun to work with. Vugar was even available over the weekend to coordinate the launch with us. If you have a complicated fee, tariff, or location-based surcharge requirement and want someone who will actually take the time to understand your business and help you test everything properly, I would absolutely recommend VOL Apps and Vugar.
Thank you for taking the time to document the whole experience in such detail; 🙏 this one genuinely means a lot. I’m really glad you appreciated the transparency. I’ll always prefer saying “here’s what’s possible, here’s the limitation, and here’s how we can safely test it” rather than making a perfect-sounding promise. The best part for me was doing the rollout together: isolated testing first, coordinating the live activation, checking the actual customer experience, and only then being able to say, “Yes, it’s working.” That’s the standard I want VOL support to have. And despite all the technical tariff talk, somehow we managed to have a good laugh along the way too. 😄 Thank you for trusting us with Ferri Seeds. Your incredibly detailed and thoughtful review is sincerely appreciated by me and the whole VOL team. — Vugar 😊
Great app and excellent support! The support team has been very helpful and responsive throughout the setup. Whenever I had questions or ran into issues, they were patient and took the time to explain and help me find a solution. Really appreciate the great support and would definitely recommend this app!
Thank you so much for this thoughtful review! 🙏 I really appreciate you mentioning the patience and responsiveness of our team. At VOL, we try not to treat support as simply answering questions—we want to understand what the merchant is actually trying to achieve and stay involved until the setup works properly for their store. Sometimes that means configuring rules together, sometimes testing an unusual fee scenario, and sometimes digging deeper when something doesn't behave as expected. That's the kind of support we want merchants to know they can rely on. Thank you for trusting VOL Apps and for recommending us. It’s been a pleasure having Triple Crown Trailers with us, and if another interesting fee scenario comes up, you know where to find us. 😊 — Vugar
Great support
Sometimes two words say plenty. 😄 “Great support” is short, but it’s one of the compliments we care about most. We want merchants to know there are real people behind VOL who will actually show up when they need us. Thank you for giving us a try and for taking a moment to leave the 5 stars. Whenever Mother of Pearl Supplies needs us again, we’re right here. 🙏 — Vugar
Fast and reliable support ! Keep up the good things !
Thank you so much! 🙏 “Fast and reliable” is exactly how we want both the app and our support to feel. When fees are part of your checkout flow, merchants need to know the technology works—and that someone will actually be there when they need help. Thank you for trusting VOL Apps these past weeks. And yes, we’ll definitely keep up the good things! 😄 — Vugar
Super happy with this plugin. Great pricing, reliable features, and top-tier support whenever you need a hand. Works like a charm for our store—definitely recommended for DTC, B2C, and B2B setups!
Thank you for such a fantastic review! 🙏 I especially appreciate you mentioning DTC, B2C and B2B. Different business models can require very different fee logic, so building something flexible enough to work across those setups while still keeping it straightforward has always been important to us. Knowing that after a month you’re happy with the pricing, reliability, and support is a huge compliment. Thank you for recommending VOL and trusting us with your stores. Whenever your stores (or fees) needs another hand, we’re here. ⚡️ — Vugar 😊
Amazing app that has helped us scale by being able to charge specific fees with easy set up. Customer service is another level, with quick responses no matter what time i message
Four months with us and “helped us scale” — that’s the part of this review that really made my day. 🙏 Adding a fee is one thing. Knowing that the flexibility to create specific fee rules is actually helping your business operate and scale is much more meaningful to us. And yes… the “no matter what time I message” part might reveal that my relationship with sleep could use some improvement 😂 But seriously, when something affects a merchant’s live store, I don’t like leaving them waiting unnecessarily, lol, just can't sleep. Thank you for trusting VOL Apps over these past four months. It’s been a pleasure having your stores with us, and we’ll keep being here as you grow. — Vugar 😊
fantastic service. sorted a very annoying issue i was having with charging tarrifs to US customers
Thank you so much for the review! 🙏 “Very annoying issue” is exactly the kind of problem I like seeing turn into “sorted” 😄 I’m really glad we could get the tariff setup working properly for your US customers and take that headache off your plate. Even better that we managed to get everything resolved within your first hour with VOL. That’s how onboarding should be—understand the problem, configure it properly, test it, and get you back to running your business. Thanks for trusting us. If US tariffs decide to give you another headache, you know where to find me. 😄 — Vugar
Vugar support agent 10/10. Helped me set up a customs fee for US-based customers. Recommend!
10/10 — I’ll happily take that! 😄 Thank you so much for the review and recommendation. It was a pleasure helping you get the customs fee configured specifically for your US customers. I’m glad we could go from installation to a working setup together within your first hour with VOL. And one tiny correction: support agent by day, founder who refuses to stay out of the support chat by choice 😂 Thanks for trusting VOL Apps, and if your customs or fee requirements evolve, you know where to find me. — Vugar 😊
super awesome experience. very personalized and always ready to do unique adjustments based on our needs. they are quick and super informed! I recommend 100%
Thank you so much for this — and especially for trusting us for the past three months! 🙏 “Very personalized” is probably one of my favorite things to hear about our support. We know every merchant has their own workflow and sometimes the answer isn’t sitting behind a standard setting or checkbox. If something needs a unique adjustment, we’d much rather understand why you need it and see what we can build around your business. It’s been a real pleasure supporting Bows Coffee Roasters, and your 100% recommendation means a lot to our whole team. Three months down — hopefully many more coffees and custom adjustments ahead. ☕😄 — Vugar
Funciona perfectamente y la atencion al cliente es espectacular. Me adaptaron la APP para que funcionara con mi tienda
¡Muchísimas gracias por la reseña! 🙏 Me alegra especialmente leer que no solo la app funciona perfectamente, sino que pudimos adaptarla a vuestra tienda. Para mí esa es una parte muy importante del soporte: si cada negocio funciona de una manera diferente, la solución también tiene que poder adaptarse. Ha sido un placer trabajar personalmente en vuestro caso y dejar todo funcionando como necesitabais. Gracias por confiar en VOL Apps durante estas primeras semanas. Y si Altos Humos necesita otra adaptación en el futuro, ya sabéis dónde encontrarme. 😊 — Vugar
Cannot fault the support from Vugar, he's absolutely gone above and beyond to get the fees/tariffs for both EU and US sales set up on my website and configured it to match my business branding. In his own words our setup wasn’t completely straightforward and required some custom configuration around fees for different locations, but he took the time to work through everything properly rather than just giving me instructions and leaving me to figure it out. He personally configured the setup, tested it, explained how I could test the different country scenarios myself, and kept me updated throughout the process. It took a little time to get everything exactly right, but I really appreciated that he cared about getting it right rather than rushing it. Very responsive, friendly and genuinely helpful. It feels like you’re working directly with someone who actually cares about how the app works for your store. Really happy with the experience so far and appreciate the late-night banter whilst he worked away behind the scenes. Thank you Vugar!
This review genuinely made me smile — especially the late-night banter getting an official mention 😂 Thank you! Your setup definitely gave us a few puzzles to solve. EU fees, US tariffs, different location scenarios, custom configuration, and then making the whole thing actually look like it belongs on Sealy MacWheely rather than something an app dropped onto the store. But that’s also what made it fun to work on. I’m particularly glad you mentioned that we took the time to get it right rather than rushing it. I’d much rather spend an extra hour testing different scenarios with you than say “done” and leave you discovering an edge case later. Thank you for trusting me with your store after only a few hours of using VOL. I thoroughly enjoyed working with you — and apparently our support package now officially includes late-night banter at no additional charge. 🤪 Whenever Sealy MacWheely needs us, I’m here. — Vugar 😊
I cannot say enough good things about the support I received from Vugar and the VOL Apps team. We needed to implement two separate fees on our Shopify Plus B2B store and ensure they worked correctly with our ERP integration. From the moment I reached out, Vugar was incredibly responsive, knowledgeable, and committed to helping us get everything configured correctly. What impressed me most was the speed of service. We encountered a few issues during testing, and Vugar worked through them immediately, making updates, testing fixes, and communicating with me every step of the way. Within a very short timeframe, he not only resolved the underlying issues but also made additional improvements, including preventing customers from removing the fees during checkout and ensuring our production and sandbox environments were synchronized. Throughout the entire process, Vugar remained positive, patient, and genuinely invested in our success. He proactively verified configurations, answered every question, and was available in real time while we completed end-to-end testing. When testing was complete, everything worked perfectly and integrated seamlessly with our ERP exactly as intended. Exceptional customer service is hard to find, but Vugar delivered an experience that exceeded expectations. If you're considering a fee or surcharge solution for Shopify and want a team that stands behind their product with fast, knowledgeable, and friendly support, I highly recommend VOL Apps. This was one of the best app support experiences I've had in the Shopify ecosystem. Based on both the product and the support alone, this app is an easy five-star recommendation.
Wow. I had to read this one twice. Thank you for taking the time to write such a detailed review—it genuinely means a lot to me and our entire team. 🙏 Your setup was exactly the kind of challenge I enjoy working on: two separate fees, Shopify Plus B2B, ERP integration, sandbox and production environments, and making sure customers couldn’t accidentally remove required fees. There were quite a few moving pieces, so seeing the full end-to-end test finally run perfectly was just as satisfying for me as I hope it was for you. 😄 I especially appreciate you mentioning the communication throughout the process. When a merchant is testing something that touches real orders and an ERP, “it should work” simply isn’t good enough. We wanted to test it properly, fix the edge cases as they appeared, and know that everything was solid before calling the job finished. Thank you for trusting me and VOL Apps with such an important part of your B2B workflow. Reviews like this remind us why being hands-on with our merchants matters so much. It was genuinely a pleasure working alongside the Starmark team. And as your setup evolves, you already know where to find me. 😊 — Vugar
Vugar was a great support and helped us to configure the app and adjust it for our onlineshop!
Thank you so much for the review! 🙏 in few minutes, we already got to work together 😄 I’m really glad I could help configure the app around your online shop rather than leaving you to figure everything out alone. Every store has its own little quirks, and making VOL fit those requirements is a part of the job I genuinely enjoy. Thanks for trusting us. If you need another adjustment, you know where to find me. — Vugar 🔥
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