UpCharge Fees Addons Surcharge
Fees, surcharges, and add-ons to increase your sales and AOV
Rating
4.1
feedback
147
chart
#718
All reviews
Rating Breakdown
Review RSS Feed
April 10, 2020
This app does exactly as it says. Customer service did the installation for me within 2 hours of me downloading the app. They were also very quick to resolve issues I had with my custom theme. Angelika and Vitali were especially helpful and friendly.
Hello, We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :) Thank you, once again, for your kind words. Have a wonderful day.
March 30, 2020
Very powerful and versatile app. A great tool if you want to add fees for your payments methods for example as Shopify doesn't not allow to modify the 'payment pages'. You can also save money with this app as you can add extra fees for shipping so you do not have to pay for a separate app for that. Unlimited possibilities. The fact you can make a field mandatory and add rules allow you to apply fees to some of your customers only based on their group, country, the amount of the cart etc. I like the fact you can apply fees to the cart or by products too. A lot of possibilities. I used mine to apply fees when clients are paying in installments with Credit Cards (x2,x3,x4) and fees are adjusted according to their 'discount tag' and options are displayed based on the total cart amount. The team is amazing and will help you to tailor made the app for your website. I have been impressed by their reactivity, patience and support. Probably the best app I have integrated on my B2B website.
Hello, Thank you so much for this amazing review. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist. Have a wonderful day.
March 20, 2020
Five stars. Burgeon Beer Co. is a craft brewery, and we allow our customers to order beer online for in-store pickup. We use a different POS than the Shopify option for onsite sales, so there previously wasn't a way for us to add gratuity for our to-go staff as an option at check-out. This app was a perfect work-around, and tech support is SUPER fast, attentive, and thorough. Def recommend!
Hello, We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :) Thank you, once again, for your kind words. Have a wonderful day.
March 3, 2020
Great support team! The processing fee inclusion was elegant and kept things very clean for our customers.
Hello, Thank you for this great feedback! We’ve really enjoyed working with you :) Do not hesitate to contact us if you have any questions or need our help. We will be happy to assist. Have a wonderful day.
Feb. 18, 2020
I used this app with my Shopify store and am 100% happy. Even when I ran into a bug their customer support was super helpful and fixed everything I wanted super quickly. Top notch app and developer!
Feb. 13, 2020
Really great work and App. Above all that you adapt the app for your customers so that everything works.
Feb. 4, 2020
Wrote a review earlier regarding no response from the team and issues with the app. However that was fully my mistake and i created multiple tickets for them with different emails. The app devs are super responsive, followed up with my review and I was able to see how I caused confusion due to multiple emails. They resolved the issue I was facing right away with their developers. And not only that they found an issue I may have faced because of how my website is set up and they proactively looked to resolve that. Even though it wasn't something that they needed to do. I've tested multiple apps, paid a developer to custom code a feature that didn't work. And out of everything this is the best for the function I was looking for. The app is great and it works for what I'm looking for and i give it a 5/5. But the app developers and support team really impressed me with their level of support and I would give them a 10/5. They went beyond what I would have expected and I will definitely use another app by this team if it fits my needs.
Hello, thank you for this amazing feedback. We very much appreciate it :)
Jan. 3, 2020
The support is great: Responding fast + Angelika was very patient with me. I use the app to charge fees on almost each product I offer. Unfortunately the calculation becomes slow if the carts are having a lot of items.
Dec. 17, 2019
I am using this app to add a rush fee to my checkout page. So far, I am loving it. It's great that the app can be installed for FREE while most companies charge for this. It's super easy to use and the Customer Service reps are amazingly fast, knowledgeable, and helpful. I look forward to using this feature and providing more options for my customers.
Nov. 25, 2019
We do not charge for shipping, but we do charge a flat packaging and handling fee. This app works GREAT for us. The staff has been helpful and quick to respond when needed. We have been using this app for a couple of years now with nothing but good results. I would not hesitate to recommend giving them a try, They've been great for us.
Nov. 17, 2019
We needed to be able to charge our clients a credit card charge for purchases and this app delivers brilliantly. But that's only the start. The support they give has gone above and beyond - they've fixed a few potential issues we saw arise due to our theme. I recommend this plugin if you need to add an order or product fee to your shopify store.
Aug. 30, 2019
Works fantastic and customer support is great and fast. If this app 'doesn't work' on your store, its because you did not follow directions and request their free one-time installation. Thank you guys for this app! Just what we needed.
July 30, 2019
I used this app to help me add a work around for local deliveries to different cities. The app works amazing for us. Adds the shipping as a separate line item. The best part of this app was the customer support. Angelika and the team were so patient with us to figure this out and tweak it. I cant say enough how happy we are. Highly Highly recommend this app. (5+ stars)
July 10, 2019
We had an issue placing a Processing Fee on our website. Sent a email and it was fixed within minutes. Customer Service was awesome and we are still ahead of schedule of posting our store to the web! Thank you!!
June 14, 2019
I'll start off by saying, this is app is an extremely easy tool to use. We got this app to add a credit card fee to every purchase and although it didn't quite line up with our other fees, customer service fixed the issue right away and they even coded a custom tooltip for us. Fast, convenient customer service, for an excellent tool.
June 11, 2019
The team behind the app is tremendously helpful. I am super satisfied the app, the help support I have received, and the timeframe in which it was delivered. I would recommend this application as an addition to anyone's ecommerce site.
April 17, 2019
The app works as expected. Since we had a custom theme we needed assistance getting it setup but the staff was helpful and able to install and customize it quickly for us. Thank you!
Thank you for taking the time to leave us such a positive review. We will strive to deliver great experiences consistently.
April 10, 2019
Although we had some special requirements, the customer service responded always with quick and competent solutions.
Thank you for your positive feedback! We are happy to hear you enjoyed our service.
April 16, 2019
good support.......................................................................................:)
Thank you for your positive feedback! Reach out to us in case you have any requests or suggestions.
Dec. 19, 2018
I have had this APP for over a year, and it works wonderfully! The customer service is Awesome!!! Whenever I had a question or needed something, they always get back very fast, and go above and beyond!! Great Job!! Thank you!!