All reviews

Rating Breakdown

  • 5
    80% (101 ratings)
  • 4
    4% (5 ratings)
  • 3
    4% (5 ratings)
  • 2
    4% (5 ratings)
  • 1
    9% (11 ratings)

Reviews with Text

  • 100% (127)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 31, 2022

Great app with a really good backend and options for fees. We are using it for bottle fees in Germany. The support team is quick and helped with the requests I had. Thank you so much. Keep on the great work :-)

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 25, 2022

The service for this app is outstanding. We had an issue with how the charge was being displayed to the customer and within a day they had it fixed and looking just how we wanted it to.

Store

Testing

Using app

9 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 25, 2022

These stars are for Angie & Valentin. Good customer service! Got help troubleshooting a problem within minutes of my request.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2022

From implementation to ongoing support, we couldn't be happier with the Order Surcharge & Product Fees app and the Mageworx team. Great product and partner!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2022

Great app and cheap. Works perfect for what I needed and the support is on it! Super happy with this app and the team!

Using app

12 days

Total reviews

7

Average rating

5.0

5 / 5 Share

May 18, 2022

UPDATE: working with customer service they were able to help me with my issue super quick which is dope, so I am happy now. Careful if you get Angie as a rep though she's got a bit of sass and will talk down to you, but other than that, it's good. ORIGINAL: Be careful, this app could stop your add to cart button from working. Support cannot even figure out why, so I'm literally sitting here losing sales.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 22, 2022

I used this app to implement a percentage surcharge fee to my store. The app worked perfectly and is very easy to set up. The customer service is great, friendly, fast, and very helpful.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2021

We utilize this App to add an order processing fee on all of our orders. Any time we have an issue with the processing fee we reach out to Mageworx. They are always quick to respond and are very timely in helping out with any issues that may be happening. The issues we mainly had were proper installation/implementation into our website. They made it quick and painless with all the help they provide.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 8, 2021

I had some problems on the checkout page. The helpful and friendly team quickly helped me solve the problem. Many thanks for that! Your product is simply versatile and good.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

Great app with amazing customer support. Their entire support team is on top of everything and very fast to respond! This app allows us to create a required weight adjustment surcharge. Being a cheese shop we hand cut all our cheeses/meats to order so it's very important to us to have this. Shopify doesn't allow you to add surcharges or markup so this app makes it happen. I spoke to a few different people and everyone has been super nice and helped with getting us all setup! Thank you again and keep up the good work!

Using app

About 21 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 7, 2021

Awesome, it works perfectly, I recommand this app for everyone wants to apply extra fees it's very helpful. Special mention to the support team always available to help us.

Using app

24 days

Total reviews

10

Average rating

4.9

5 / 5 Share

Sept. 13, 2021

This app does exactly what it states and is easy to use. The support on this app is next level amazing. Have reached out to the team many times (when we made changes to our site) for assistance and they are always happy to help.

Store

BSW-NZ

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 8, 2021

The app is great and does exactly what i need it to do, plus the support team is stellar and have been a massive help. Highly recommend this app for your store.

Using app

About 1 month

Total reviews

2

Average rating

4.5

5 / 5 Share

May 27, 2021

Excellent app... and even better customer service! Had an issue and they fixed it within 24 hours. Works great for all of our needs...

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 3, 2021

The plugin works as it should, we use it to add a tax free deposit fee to our products. The support experience is very positive and prefessional.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2021

After searching through a bunch of apps, we finally found one that met all our needs! The team at Order & Product Fees were quick to respond and incredibly helpful. Very happy with the app!

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2021

Update: Same fast and efficient service to reinstall the app when we updated our theme to Shopify 2.0. Used the offered free installation service which was completed within a day. Communication and resolution of a couple of issues was excellent. This combined with very helpful answers to my questions makes this easy to recommend.

Using app

8 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 21, 2021

Fantastic app, works great and really easy to use. Also support it top notch being quick to reply and provide support in any way possible

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2020

Just starting working with this app. Support team has been extremely helpful. Have not you explored it fully.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 14, 2020

After downloading it, I considered installing it myself but took advantage of their free installation which they did quickly. After configuring it, I had one request which they also completed quickly. I was very happy with the technical support. And the best part is it paid for itself on the first order when a customer picked one of the fees.

Using app

About 23 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Thank you so much for this review. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist. Have a great day.