Upcharge Surcharge Fee Tariff for Shopify

Upcharge Surcharge Fee Tariff

Surcharges, extra fees, checkout fees, credit card fee & more
Rating
4.7
Feedback
197
Reviews
Chart
#400
Shopify

All reviews

5 / 5 Share
Jan. 21, 2021

Fantastic app, works great and really easy to use. Also support it top notch being quick to reply and provide support in any way possible

Store Using app Total reviews Average rating
Luxe Du Jour About 1 month 2 5.0
2 / 5 Share
Dec. 7, 2020

All around "good app", however: Unfortunately, after a few months of use, the app stopped geo-locating our customers. Support assured me they had a new version in the works and that they would not let us down. Fast forward a few months, our team has to single-handedly edit every order that comes in to request more money from the customers after-the-fact, since the app did not add the required fees. This is still not fixed. Being a developer myself, I offered my help to feed the app the proper geo-location from another API on the frontend, myself. This was turned down on their part. I feel there is no resolution to this, as we are patiently waiting for them to update the app. Support is usually very good, Angelika answers very well to every question.

Store Using app Total reviews Average rating
TireDirect.ca Over 2 years 5 4.4
Developer Reply

Hello, Thank you for your feedback. We use the MaxMind GeoIP database to detect users' IP and apply a fee by location, this functionality was inbuilt to the app initially. Unfortunately, they have changed their policy, and the detection IPs by states has become no longer available. In order to move to any other way for IPs detection, we need to redevelop the app (this is what we are currently working on). We are also changing the working principle of the app, it will no longer generate the temporary products at the backend. Unfortunately, this process takes time though we are doing our best to finish everything up as soon as possible. We are terribly sorry for the inconvenience caused.

5 / 5 Share
Nov. 4, 2020

Just starting working with this app. Support team has been extremely helpful. Have not you explored it fully.

Store Using app Total reviews Average rating
5 / 5 Share
Oct. 14, 2020

After downloading it, I considered installing it myself but took advantage of their free installation which they did quickly. After configuring it, I had one request which they also completed quickly. I was very happy with the technical support. And the best part is it paid for itself on the first order when a customer picked one of the fees.

Store Using app Total reviews Average rating
Box Save About 23 hours 3 5.0
Developer Reply

Hello, Thank you so much for this review. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist. Have a great day.

5 / 5 Share
Sept. 8, 2020

Superb customer service. Angelika's always incredibly patient & answers all my questions in a timely matter.

Store Using app Total reviews Average rating
TOSSWARE 14 days 4 5.0
Developer Reply

Hello, Thank you for the wonderful review and for taking the time to share your feedback with MageWorx. Our priority is customer service and we are ecstatic that we met that mark! Kind clients like you make our job a pleasure. Have a great day!

3 / 5 Share
Aug. 11, 2020

I like the idea of having the handling fees. I didn't find another tool on the store, unfortunately not always work, not on my case.

Store Using app Total reviews Average rating
EZ Inflatables About 2 years 1 3.0
Developer Reply

Hello, Thank you for taking the time and share your feedback with us. We are sorry the app doesn't work for your needs. We are constantly working on improving our apps, collect all the feedback, and feature requests to implement them in future app versions. Have a great day!

5 / 5 Share
May 27, 2020

Amazing support - 5STARS! My first shopify app review because this team deserves it. Fast responses and always willing to have a look! Many others i've dealt with pass the problem on so quickly without having a look at the code Hats off to Angelika and her Team. I've been using this app for almost a year and while it doesn't charge fees for every order due to issues with cart drawers, 95% of orders are charged which is good for me. Thank you

Store Using app Total reviews Average rating
Samoamarket.com 9 months 1 5.0
Developer Reply

Hello, We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. Have a great day!

5 / 5 Share
April 21, 2020

Great App. I was able to add a certain percentage of the total price of a rental outfit at check out. Secondly, the support team is great: they get back to you on time and always willing to help. I strongly recommend this app.

Store Using app Total reviews Average rating
Anit Cuts and Stitches 12 days 1 5.0
Developer Reply

Hello, We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :) Thank you, once again, for your kind words. Have a wonderful day.

5 / 5 Share
April 10, 2020

This app does exactly as it says. Customer service did the installation for me within 2 hours of me downloading the app. They were also very quick to resolve issues I had with my custom theme. Angelika and Vitali were especially helpful and friendly.

Store Using app Total reviews Average rating
Developer Reply

Hello, We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :) Thank you, once again, for your kind words. Have a wonderful day.

5 / 5 Share
March 30, 2020

Very powerful and versatile app. A great tool if you want to add fees for your payments methods for example as Shopify doesn't not allow to modify the 'payment pages'. You can also save money with this app as you can add extra fees for shipping so you do not have to pay for a separate app for that. Unlimited possibilities. The fact you can make a field mandatory and add rules allow you to apply fees to some of your customers only based on their group, country, the amount of the cart etc. I like the fact you can apply fees to the cart or by products too. A lot of possibilities. I used mine to apply fees when clients are paying in installments with Credit Cards (x2,x3,x4) and fees are adjusted according to their 'discount tag' and options are displayed based on the total cart amount. The team is amazing and will help you to tailor made the app for your website. I have been impressed by their reactivity, patience and support. Probably the best app I have integrated on my B2B website.

Store Using app Total reviews Average rating
Eyefood Factory PRO 17 days 3 5.0
Developer Reply

Hello, Thank you so much for this amazing review. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist. Have a wonderful day.

5 / 5 Share
March 20, 2020

Five stars. Burgeon Beer Co. is a craft brewery, and we allow our customers to order beer online for in-store pickup. We use a different POS than the Shopify option for onsite sales, so there previously wasn't a way for us to add gratuity for our to-go staff as an option at check-out. This app was a perfect work-around, and tech support is SUPER fast, attentive, and thorough. Def recommend!

Store Using app Total reviews Average rating
Burgeon Beer Company 3 days 4 5.0
Developer Reply

Hello, We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :) Thank you, once again, for your kind words. Have a wonderful day.

4 / 5 Share
Feb. 26, 2020

Great app! There are some bug but don't worry you will get the support service very well. They have solved all my problems very fast.

Store Using app Total reviews Average rating
Greenspaces.id 4 months 1 4.0
Developer Reply

Hello, Thank you for taking the time to leave us such a beautiful review. Our company values put customer satisfaction as top priority and we are committed to our customers. Do reach out to us for any suggestions or queries. Have a great day.

5 / 5 Share
Dec. 17, 2019

I am using this app to add a rush fee to my checkout page. So far, I am loving it. It's great that the app can be installed for FREE while most companies charge for this. It's super easy to use and the Customer Service reps are amazingly fast, knowledgeable, and helpful. I look forward to using this feature and providing more options for my customers.

Store Using app Total reviews Average rating
Petal Press Decor 4 days 2 5.0
5 / 5 Share
Nov. 25, 2019

We do not charge for shipping, but we do charge a flat packaging and handling fee. This app works GREAT for us. The staff has been helpful and quick to respond when needed. We have been using this app for a couple of years now with nothing but good results. I would not hesitate to recommend giving them a try, They've been great for us.

Store Using app Total reviews Average rating
Frames for Portraits About 2 years 1 5.0
Developer Reply

Thank you so much for the 5-star review! We are thrilled to hear that our app has been a reliable solution for your packaging and handling fees over the years. It’s great to know that you’ve had such a positive experience with our support team as well. We appreciate your recommendation and look forward to supporting your business for many more years to come

5 / 5 Share
Aug. 30, 2019

Works fantastic and customer support is great and fast. If this app 'doesn't work' on your store, its because you did not follow directions and request their free one-time installation. Thank you guys for this app! Just what we needed.

Store Using app Total reviews Average rating
Tropiflora 7 days 11 4.4
4 / 5 Share
March 10, 2021

app mostly works, has some slowness about it and can sometimes bug out, but working with developer as it happens to work out why

Store Using app Total reviews Average rating
Scentalicious Supplies Almost 2 years 4 4.8
Developer Reply

Thank you for your feedback and for your collaboration! We are constantly optimizing the app's speed and fixing bugs to ensure a smoother experience. Your input is invaluable to our development process

2 / 5 Share
June 10, 2019

I wanted to be able to apply the processing fee for International customers that utilize Paypal. I don't want to build the fee into my product price. After watching the video I downloaded the app but was later told by support that this was not possible. Nice try.

Store Using app Total reviews Average rating
Connector ID About 13 hours 2 3.5
Developer Reply

Hello, We are sorry to hear that our app didn’t manage to cover your requirements. However, Shopify doesn’t allow adding extra charges for specific payment methods, because the payment method is chosen during the checkout only. Our app can add a processing fee that will be applied to the orders matching the available product and cart conditions. Unfortunately, the payment method chosen during the current user’s checkout flow is not something that Shopify API allows to retrieve by 3rd party apps. Please let us know if you have any further questions or concerns.

5 / 5 Share
April 17, 2019

The app works as expected. Since we had a custom theme we needed assistance getting it setup but the staff was helpful and able to install and customize it quickly for us. Thank you!

Store Using app Total reviews Average rating
Alternative Source Medical About 22 hours 4 5.0
Developer Reply

Thank you for taking the time to leave us such a positive review. We will strive to deliver great experiences consistently.

5 / 5 Share
April 10, 2019

Although we had some special requirements, the customer service responded always with quick and competent solutions.

Store Using app Total reviews Average rating
Waagen-Schmitt GmbH About 1 month 5 5.0
Developer Reply

Thank you for your positive feedback! We are happy to hear you enjoyed our service.

4 / 5 Share
Feb. 25, 2019

This app definitely does what it says, and once its all configured it works great! However, it took a bunch of trial and error and time with support to make it work the we intended. I would give it a 5 star rating if they fixed their documentation so it was clear. Here are a couple of things we learned: 1) If you are going to use this for handling fees or fees that apply to every product, then you'll be using the HIDDEN FEE type, to make it work correctly you need to make sure to click the "DEFAULT" button for every one of the hidden fee type or they won't be applied, even when you rule would appear to do so. This is no where in the documentation, but should be. 2) You cannot affect the sort order or where the fees are shown in the cart, so they are not group or placed in alphabetical order. This means that the cart looks a little random. We wanted the fees to be shown after the products they applied to, but were told no can do! It really doesn't make any sense, and I'm sure if you could edit the code for your cart you could figure it out. Other than these the app works well and does as its advertised!

Store Using app Total reviews Average rating
Engineered Fluids 1 day 2 4.5
Developer Reply

Thank you for your detailed feedback and for sharing these insights! Since your review, we have significantly improved our documentation and added more flexibility to our fee configurations to make the setup process much clearer. We are constantly working to improve our app's performance

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